List of plugins (Vancouver)

List of plugins (Vancouver) List of plugins ( Vancouver )

List of all plugins that you can activate if you have the admin role.

If a plugin does not appear on this list, it may require activation by ServiceNow personnel. Request these plugins through the Now Support Customer Service System instead of activating them yourself.

For steps on activating a plugin yourself, see Activate a plugin . For steps on requesting a plugin that you cannot activate yourself, see Request a plugin . For steps on installing a ServiceNow Store application, see Install a ServiceNow Store application .

Note: For a list of all new and changed plugins for this release, see Changes to plugins in the Vancouver release .

New plugins in Vancouver

This table lists all plugins and ServiceNow Store applications that have been introduced in Vancouver . You can activate or install these plugins or applications if you have the admin role.

Note: By default, all ServiceNow Store applications listed in this table are compatible with Vancouver unless a note is mentioned for the application.

Plugin [ID] Description State Has Demo Data? Dependencies Access Analyzer [com.snc.access_analyzer]

(New in Vancouver )

ServiceNow® Access Analyzer is an application that helps the administrators and developers to view permissions for the selected user, role, or group. Active false Account Life Cycle Events [com.sn_acct_lc]

(Available in the ServiceNow Store )

Allows technology industry providers to structure a repeatable, onboarding experience for internal and external customers. Active false com.snc.install_base:sys com.sn_process_automation_designer:sys com.glide.playbook_experience.config:sys com.snc.csm_case_types:sys com.snc.uib.sn_dyn_rel_rec:sys sn_csm_playbook:3.1.0 sn_ti_core:1.0 Accounts Payable Invoice Processing sn_ap_apm

(New in Vancouver )

Provides invoice automation solution for Accounts Payable teams which helps businesses reduce risk and improve productivity without additional overhead. Active True sn_ap_cm sn_ap_ic Accounts Payable Operations integration with Document Intelligence sn_ap_ic

(New in Vancouver )

Helps automate ingesting invoices incoming from various channels, such as email, portal, integrations etc. Active True com.sn_ap_ic Additional tables for Federal Agencies [com.snc.fedtables]

Provides Federal customers additional data elements that are frequently used or required in Federal forms to build out Federal HR services. Active false com.sn_hr_core Invoice Case Management sn_ap_cm

(New in Vancouver )

Allows accounts payable teams to manage invoice and payment related inquiries/requests submitted by suppliers/employees with the objective to faster supplier issue resolution, and improved supplier relations Active True com.snc.sn_shop Supplier Collaboration Portal AIOPs Dashboards [com.sn_itom_aiops_dashboards]

(Available in the ServiceNow Store , compatible with Vancouver , Utah )

One stop shop for all ITOM Health/AIOps dashboards for multiple personas - Admin, Manager, SME. Inactive false AIOps Experience [com.sn_sow_aiops]

(Available in the ServiceNow Store , compatible with Vancouver , Utah , Tokyo )

AIOps Experience is a set of new experiences composed out of the Express list, Integration Launchpad and AIOps Dashboards. Inactive false Service Operations Workspace ITOM Apps App Client UX [com.sn_app_client_ux]

(New in Vancouver )

Enables admins to install, update, and manage licensed applications and plugins on their instance. Active false app-client (sn_appclient) Asset Management - Procurement Integration [com.sn_asset_proc_int]

(Available in the ServiceNow Store , compatible with Vancouver , Utah )

Enables Software Asset Management (SAM) Admins to create purchase requisitions for software license requirements in the external purchasing system. Later, after the purchase order is received, the receiving transactions are used to automate the entitlement creation in Software Asset Management. Active false Procurement (com.snc.procurement) Coupa spoke (sn_coupa_spoke) Beans.AI Spoke [com.sn_beans_ai_spoke]

(New in Vancouver )

Beans.AI is the map provider that Schedule Optimization supports for travel time estimates. The plugin enables Schedule Optimization to calculate distances between agents and task. Active false Integration Hub standard installation pack CMDB CI Class Models [sn_cmdb_ci_class]

Adds class models that extend the CMDB class hierarchy, including class descriptions, identification rules, identifier entries, and dependent relationships if applicable. Applications such as Discovery and Service Mapping can use these class extensions to populate configuration items (CIs) and discover various technologies and software. Inactive false Configuration Management (CMDB) (com.snc.cmdb) Expanded Model and Asset Classes (sn_ent) Data Foundation Model (sn_cmdb_foundation)

Customer Service Characteristics [com.snc.characteristics]

(New in Vancouver )

Enables customers to use the characteristics and related features. Active false None Customer Service Install Base Characteristics [com.snc.install_base_characteristics]

(New in Vancouver )

Enables customers to capture characteristics for their install bases. Active true com.snc.install_base com.snc.characteristics Equifax Spoke [com.sn_equifax_spoke]

(Available in the ServiceNow Store )

Enables you to access important information about the credit history for a customer, fraud alerts, digital identity verification, transaction screening, and other relevant data. Active false None Events and Jobs Dashboard [sn_async_dashboard]

(New in Vancouver )

Monitoring dashboard for System Events and Scheduled Jobs. Active false com.glide.stats.event_process_monitoring Enterprise portfolio [enterprise_portfolio_admin]

(Available in the ServiceNow Store , compatible with Utah , not compatible with Vancouver )

An application to create enterprise portfolios of types "business applications" and "application services" in Digital Portfolio Management (DPM). Active false Generative AI Controller [sn.generative.ai]

(Available in the ServiceNow Store , compatible with Vancouver , Utah , Tokyo )

Natively integrates Generative AI APIs in the Now Platform. Active false OpenAI Generative AI Spoke (com.sn_openai) Microsoft Azure OpenAI Generative AI Spoke (sn_azure_openai) Glide Conversation Generative AI [com.glide.cs.genai] (New in Vancouver ) Enables Now Assist Inactive true Generative AI controller GRC Compliance Case Management Advanced [com.sn_comp_case_adv]

(Available in the ServiceNow Store , compatible with Vancouver , Utah , Tokyo )

An application to manage Compliance Case Management advanced solution for IRM PRO customers. Active false GRC: Compliance Case Management (com.sn_comp_case) GRC Compliance Case Management Full Access [com.sn_comp_case_fa]

(Available in the ServiceNow Store , compatible with Vancouver , Utah , Tokyo )

An application to manage Compliance Case Management full access solution for IRM enterprise customers. Active false GRC Compliance Case Management Advanced (com.sn_comp_case_adv) GRC Employee User [com.sn_grc_emp_user]

(Available in the ServiceNow Store , compatible with Vancouver , Utah , Tokyo )

Using this plugin, all employees in the organization can: Report – Instances of policy/ compliance violations related to their organization. Request – Policy modifications, clarifications, and so on, to the compliance teams. Inactive false None GRC: Third-party Due Diligence Request [com.sn_tprm_onboarding]

(Available in the ServiceNow Store , compatible with Vancouver , Utah , Tokyo )

Enables any user to submit a request for due diligence for an engagement with a third party. Active true Third-Party Risk Management GRC: Approver Configurator Clone Admin Console [sn_instance_clone]

(Available in the ServiceNow Store , compatible with Vancouver , Utah )

Enables the Clone Admin Console, which provides a unified admin experience and enhanced visibility for cloning data between instances, one of our most-used automations. The application includes a simplified clone request experience, a new scheduling tool to prevent timing conflicts, an on-demand backup option, ability to see all clone-related settings in one place, enhanced visibility via a dashboard to easily view current clone activity and more. Active false High Availability Cloning (com.snc.ha) (Requires Utah patch 2 or later)

Manage Skills Configurable Page [com.snc.sn_skill_cfg_page]

(Available in the ServiceNow Store )

Enables the management of skill assignments using the Next Experience user interface. Active true Skills Management (com.snc.skills_management) Map Integrations for Field Service [com.snc.app_fsm_map_integr]

(New in Vancouver )

Performs intelligent travel time estimates to allocate work order tasks to agents, taking into account both the agent's location and the task's location. Active true Beans.AI Spoke (com.sn_beans_ai_spoke) Microsoft Azure DevOps Pipelines Spoke [com.sn.azure.pipln.spk]

MID Server Experience [com.glideapp.agent.experience]

(New in Vancouver )

Helps share meaningful information about your MID Servers Health, Performance, and Adoption. It’s based on Polaris Experience with new look and feel. Active false com.glideapp.agent Multiple PAR plugins

(All are activated automatically while activating MID Server Experience)

Now Learning Spoke (sn_now_lm_spk) (New in Vancouver )

(Available in the ServiceNow Store )

Provides actions to automate the Now Learning flows. Inactive false None Now Learning Integration (sn_now_lrn_intgn) (New in Vancouver )

(Available in the ServiceNow Store )

Gathers data from the Now Learning spoke and sends it to the Learning core tables, which provides Workforce Optimization for ITSM customers with easier access to Now Learning content. Inactive false Now Learning Spoke (sn_now_lm_spk) Learning core (sn_lc) Platform Document Intelligence [com.glide.platform_ml_di]

(New in Vancouver )

The base plugin for the Document Intelligence application. Active false com.glide.platform_ml Sustainable IT [sn_esg_sustain]

(Available in the ServiceNow Store , compatible with Vancouver , Utah , Tokyo )

Allows you to effectively manage and monitor the emissions generated by your IT assets. Additionally, the application enables you to keep track of the energy consumption of your assets and their proper disposal after they reach the end of their lifespan. Inactive true Hardware Asset Management (HAM) Pro ESG Management Skills Intelligence [com.snc.skills_management]

(Available in the ServiceNow Store )

An AI-driven platform that you can use in your organization to develop a workforce that is based on skills. Inactive true Employee Profile Service Operations Workspace Express List [com.sn_itom_aiops_list]

(Available in the ServiceNow Store , compatible with Vancouver , Utah , Tokyo )

The Express List is where operators can triage, analyze, and remediate alerts. It’s a live view of alerts, with dynamic filtering, enriched information in a preview panel, and have automation embedded for the user. Active false Service Operations Workspace ITOM applications Service Operations Workspace Integrations launchpad [com.snc.uib.sow_integrations_launchpad]

(Available in the ServiceNow Store , compatible with Vancouver , Utah , Tokyo )

A consolidated view for all available ITOM health integrations with easy and intuitive experience to configure event connectors. The application is activated automatically with AIOps experience. Active false Service Operations Workspace Metric Explorer [com.sn_itom_metric_exp]

(Available in the ServiceNow Store , compatible with Vancouver , Utah , Tokyo )

A new Metric Explorer application for SOW that replaces the earlier one. The application is installed automatically with ACC-M. Inactive false Service Operations Workspace Metric Explorer APIs [com.sn_sow_metric_exp]

(Available in the ServiceNow Store , compatible with Vancouver , Utah , Tokyo )

A new Metric Explorer application for SOW that replaces the earlier one. The application is installed automatically with ACC-M. Inactive false Task Grouping [com.snc.task_grouping]

Task Intelligence for ITSM [com.snc.itsm_ml_task]

(Available in the ServiceNow Store , compatible with Vancouver , Utah )

Uses machine learning to set up, deploy, and track the solution-based models to achieve important business outcomes. false Recommended Actions for ITSM - Advanced (com.snc.uib.sow_itsm_ra_advanced) Task Intelligence Admin Console (com.sn_ti_admin) Technology core [com.sn_ti_core]

(Available in the ServiceNow Store )

Technology industry vertical CSM extension. Active false com.sn_customerservice Transporter [com.sn_transport]

Zero Trust - Location Based Access [com.snc.zero_trust_location_access]

Location filter is a filter criteria that the admins can use while crafting the authentication policies based on the physical location of the device. Active false Adaptive Authentication (com.snc.adaptive_authentication) Zero Trust - Policy Based Session Access [com.snc.zero_trust_session_access]

ServiceNow® Zero Trust - Policy Based Session Access (Session Access) enables organizations to dynamically reduce user privilege in a web session based on a variety of factors, including IP address, location, authentication method, user’s role, group, user having MFA and attributes shared by the Identity Provider (IDP). Active false Adaptive Authentication (com.snc.adaptive_authentication) Operational Technology Change Management [com.sn_ot_chg_mgmt]

(Available in the ServiceNow Store , compatible with Vancouver , Utah )

Enables engineers to implement changes to Operational Technology assets and production processes. Active false CMDB CI Class Models (com.sn_cmdb_ci_class) ISA Equipment Model (com.sn_isa_model) Operational Technology Manager (com.sn_ot_foundation) Vulnerability Response Common [sn_vul_cmn]

(Available in the ServiceNow Store )

Framework that provides the necessary functionality to support the Vulnerability Response applications like Vulnerability Response, Application Vulnerability Response, Container Vulnerability Response and Configuration Compliance. Active false Security Support Common [sn_sec_cmn]

Vulnerability Response Integration with Claroty CTD [com.sn_clarotyctdvr]

(Available in the ServiceNow Store , compatible with Vancouver , Utah )

Uses vulnerability data imported from Claroty CTD to enable risk-based action with the production process context. Active false Service Graph Connector Integration for Claroty CTD (com.sn_clarotyctdsgc) CMDB CI Class Models (com.sn_cmdb_ci_class) Workplace Connectors (sn_wsd_wc) (Available in the ServiceNow Store , compatible with Vancouver , Utah )

Workplace Connectors is a generic framework using which data from different kinds of workplace hardware/sensors (such as badging systems, occupancy sensors) can be brought into WSD product via the respective spokes. Active false Workplace Central (sn_wsd_central) Threat Intelligence Security Center for Security Operations [com.snc.secops.threat.intel.security.center]

(Available in the ServiceNow Store , compatible with Vancouver , Utah , Tokyo )

Allows you to find indicators of compromise (IoC) and enrich security incidents with threat intelligence security center data. Inactive false Security Support Common (com.snc.security_support.common) Threat Intelligence Support Common (com.snc.threat) Security Case Management common workspace components (com.snc.escm.ws_commons) Network Inventory Advanced [sn_ni_adv]

(Available in the ServiceNow Store , compatible with Vancouver , Utah , Tokyo )

Advanced capabilities of telecommunications network inventory. Active true Inventory Number Management (sn_inv_num_mgmt) Attribute Pack (sn_attribute_pack) Network Inventory Core [sn_ni_core]

(Available in the ServiceNow Store , compatible with Vancouver , Utah , Tokyo )

Application to manage network inventory. Active true Inventory Number Management (sn_inv_num_mgmt) Attribute Pack (sn_attribute_pack) Data Separation [sn_ds]

(Available in the ServiceNow Store )

Enables organizations to restrict access to sensitive data based on a lens hierarchy and its leaf node. The application supports records, related items, planning consoles, workbenches, and reports. Active false PPM Standard (com.snc.financial_planning_pmo) Portfolio Planning (sn_align_ws) DevOps Vulnerability Integrations [sn_devops_vul_ints]

(Available in the ServiceNow Store , compatible with Vancouver , Utah , Tokyo )

Provides a new framework and data model for DevOps integration with application security tools. It’s an extensible framework that also enables you to create custom integrations with any application security tool. Active false com.sn_devops

Existing plugins

This table lists all plugins that you can activate if you have the admin role.

Plugin [ID] Description State Has Demo Data? Dependencies Action Status Automation [com.sn_action_status]

This plugin tracks blocking records created for tasks and updates the action status indicators on the task list. Active true Activate all Software Asset Management Professional plugins including Software Asset Workspace [com.sn_samp_master_ws]

(New in Utah )

Provides the capability to normalize software discovery information, reconcile entitlements with installs, and reclaiming unused software. Provides additional capabilities to reconcile publisher products. Inactive true com.sn_samp_master com.sn_sam_workspace Activity formatter [com.glide.ui_activity_formatter]

This plugin lets you quickly and easily filter the list of activities, or history, on a task form. Active false Admin Center [sn_admin_center]

(Available in the ServiceNow Store)

Provides a central hub for platform owners and admins to access platform capabilities easily, discover new applications, and get intelligent, actionable insights. Active false sn_ace Admin Experience Framework [com.sn.ace_framework]

(New in Tokyo )

Supports new UI framework used by various applications, including Admin Center. Active false None Adoption Blueprint for Technology Excellence [sn_itsm_bus_obj]

(Available in the ServiceNow Store)

Adoption blueprints, a part of Admin Center, displays a recommended set of applications and plugins available to you in an ideal order of installation and adoption to achieve business goals. Active false sn_admin_center Advanced AI Search Management Tools [sn_ais_admin_tools]

Includes AI Search dashboards and Search Preview tool. Inactive false Advanced Work Assignment [com.glide.awa]

Automatically assigns work items to agents based on their availability, capacity, and skills. Active false com.snc.skills_management Advanced Work Assignment - Agent Affinity [com.glide.awa.agent_affinity]

Enable work assignment to the best-suited agent based on the agent’s affinity to the work item. Inactive false com.glide.awa Advanced Work Assignment for HRSD [com.sn_hr_awa]

Contains out-of-box configuration data supporting routing, queuing, and assignment of HRSM cases, chats, and calls to agents. Inactive false com.glide.awa com.sn_hr_core com.glide.interaction.awa Advanced Work Assignment for Incidents [com.snc.incident.awa]

Default configuration to support Advanced Work Assignment for Incident Active false com.glide.awa com.snc.agent_workspace.itsm Advanced Work Assignment for Source-to-Pay Operations [com.snc.sn_spend_awa]

(Available in the ServiceNow Store)

Automatically assign work to your agent using advanced work assignment. Inactive true Advanced Work Assignment (com.glide.awa) Agent Chat (com.glide.interaction.awa) Procurement Case Management (com.sn_spend_psd) Advanced Work Assignment for Supplier Lifecycle Operations [com.snc.sn_slm_awa]

(Available in the ServiceNow Store)

Automatically assign supplier cases to agents based on availability and capacity. Inactive true Advanced Work Assignment (com.glide.awa) Agent Chat (com.glide.interaction.awa) Glide Virtual Agent (com.glide.cs.chatbot) Supplier Lifecycle Operations (com.snc.sn_supplier_mgmt) Agent Chat [com.glide.interaction.awa]

Enables Workspace Agent Chat and the Chat service channel in Advanced Work Assignment. Active true com.glide.interaction com.glide.awa Agent Client Collector Framework [sn_agent]

(Available in the ServiceNow Store)

Management of Agent Client Collector Active false com.snc.sa.mid.webserver com.snc.cmdb.scoped Agent Client Collector Monitoring [sn_itmon]

(Available in the ServiceNow Store)

Monitoring solution using the Agent Client Collector Active false Agent Client Collector for Investigation [sn_acc_adapter]

(Available in the ServiceNow Store)

Enables you to retrieve and display the CI metrics information of the affected CIs. Active true None Agent Forecast [com.sn_agent_forecast]

Forecasts agents based on historical data. false com.snc.clotho Agent Intelligence [com.glide.platform_ml]

Renamed to Predictive Intelligence. Active false com.glide.platform_ml_pa Agent Intelligence Reports [com.glide.platform_ml_pa]

Renamed to Predictive Intelligence Reports. Active false Agent Schedule [com.snc.agent_schedule]

Enables customer service agents and field service technicians to see work schedules and assignments and also add personal events such as meetings or appointments. Active false com.snc.app.agent_calendar_widget Agent Workspace [com.agent_workspace]

It is a suite of tools that provide agents, case managers, help desk professionals, and managers with tools to help answer customer questions or resolve customer problems. Active false com.glide.uxbuilder com.glide.graphql com.glide.interaction com.snc.agent_workspace.config com.snc.agent_workspace.ribbon com.snc.agent_workspace.list com.snc.agent_workspace.form com.snc.agent_workspace.global_search com.snc.agent_workspace.declarative_actions Agent Workspace - Knowledge [sn-component-workspace-knowledge]

Enables use of Knowledge Base in Agent Assist. Active false com.snc.agent_workspace.config Agent Workspace - List [com.snc.agent_workspace.list]

Workspace List Configurations Active false com.snc.agent_workspace.config Agent Workspace - Ribbon [com.snc.agent_workspace.ribbon]

Workspace Ribbon Configurations Active false com.glide.uxbuilder com.snc.agent_workspace.config com.sn_resolutionshaper Aggregate Web Service [com.glide.web_service_aggregate]

Provides SOAP Access to GlideAggregate functionality. Inactive false Agile Development 2.0 [com.snc.sdlc.agile.2.0]

The Agile Development 2.0 plugin provides enhanced functionality on top of Agile Development. If you already have a customized version of Agile Development, delete the customizations before activating Agile Development 2.0 to ensure that all features work properly. Refer to the documentation for detailed steps to delete the customizations. Active true com.snc.sdlc.scrum.ppm_int com.snc.planned_task_v2 com.snc.sdlc.agile.2.0.common com.snc.sdlc.ranking Agile Development — Unified Backlog [com.snc.sdlc.agile.multi_task]

Enables you to maintain a centralized backlog containing records of different task types, such as defects, problems, incident tasks, and stories. Include any tasks into your agile workflow Active false com.snc.sdlc.agile.2.0 com.snc.sdlc.agile.multi_task.common Agile - Scaled Agile Framework - Essential SAFe [com.snc.sdlc.safe]

Scaled Agile Framework was designed to apply Lean-Agile principles to the entire organization. Essential SAFe is the most basic configuration of the framework and it provides the minimal elements necessary to be successful with SAFe: manage your agile release train backlog, plan program increments, Active true com.snc.sdlc.ranking com.snc.sdlc.agile.2.0 Agile - Scaled Agile Framework - Portfolio SAFe [com.snc.sdlc.portfolio_safe]

Use Portfolio SAFe to apply lean and agile principles to your portfolio work. Active true com.snc.sdlc.safe com.snc.portfolio_management Agile Development 2.0 - ATF Tests [com.snc.sdlc.agile.2.0.atf]

Agile Development 2.0 - ATF Tests provides you test cases and test suites that can be run on the Agile Development 2.0 application. Active false AI Search [com.glide.ais]

Installs and enables AI Search capabilities, providing relevant, contextual, and personal search experiences across different interfaces.

Active false com.glide.search.signal_data com.glide.platform_ml com.glide.nlu com.snc.nlu_studio AI Search Assist [com.snc.ai_search_assist]

Helps users deflect or quickly resolve their issues without involving the service desk operators. It can include results from Knowledge and Service catalog, allowing a user to directly order a catalog item from a search. Active false com.glide.search AI Search for Customer Portals [com.snc.csm.portal_ais]

com.glide.ais com.glide.ais_enabler AI Search Index Sources [com.glide.ais.index_sources]

Includes indexed source definitions for Now Platform tables beyond those provided in the base system: Catalog Task [sc_task] Change [change_request] Change Task [change_task] Company [core_company] Group [sys_user_group] Incident [incident] Location [cmn_location] Problem [problem] Request [sc_request] Requested Item [sc_req_item] Inactive false AI Search Spoke [sn_ai_spoke]

(Available in the ServiceNow Store)

Helps with Integration Hub execute AI search queries. Active false com.glide.ais.external_content Alert Rules Management [com.sn-em-arm]

Portfolio Planning [sn_align_ws]

(Available in the ServiceNow Store)

Helps the product and portfolio managers drive organizational alignment and facilitate Agile transformation by combining waterfall and agile work streams. Active true com.sn_roadmap_plng Alignment Planner Workspace integration with Azure DevOps (ADO) [com.sn_align_ado_int]

(New in San Diego )

Enables import, export, and bidirectional synchronization of records between ServiceNow® Alignment Planner Workspace (APW) and Microsoft Azure DevOps by integrating the two applications. Analyst workspace for Security Incident Response [com.snc.security_incident.workspace]

(New in Tokyo )

Enables analysts and incident managers to prioritize their work using a dedicated workspace, monitor and view the status of incidents. Active false sn_si sn_sirw_evam_card Analytics Center [com.snc.pa.analytics_center]

Performance Analytics Center - Enables users to get answers about their data quickly using search-driven analytics. Inactive false com.agent_workspace com.workspace_core sn-component-nlq com.snc.par.nlq.core Analytics Task [com.snc.pa.analytics_task]

Provides the core framework for workflow related to Analytics. It consists of the analytics task table and related artifacts. Active false Angular AMB Services [com.glide.ui.ng.amb]

Angular Services for AMB Active false com.glide.ui.ng com.glide.amb com.glide.record_watcher Anonymous Connect Support [com.glide.connect.anonymous_support]

Plugin to enable access and properties for Anonymous Connect Support. Inactive false com.glide.connect.support Anonymous Report Center [com.sn_anonymous_report_center]

Enables users to submit cases without disclosing their identities to agents or admins within their organizations. Active false com.sn_content_delivery API Analytics [com.glide.api_analytics]

Allows admins to view API Analytics statistics for web services. Active false com.glide.db.query_stats com.snc.pa com.glideapp.canvas API Stats [com.glide.stats.api]

API Stats Active false com.glide.db.query_stats com.snc.pa com.glideapp.canvas App APIs [com.glide.app_api]

APIs for fetching Application and Application Rollback related information. Active true App Collaboration [com.glide.app_collaboration]

Plugin that complements Delegated Developer for facilitating application collaboration. Requires App Engine license. Active false com.glide.delegated_development App Dependency Client [com.sn_dependentclient]

Plugin to provide list of store applications/integrations based on their active plugins. Uses store's web service to create a cache of such applications on the customer instances itself. Inactive false App Engine Management Center [com.sn_aemc]

App Engine Studio [com.snc.app-engine-studio]

Installs and enables App Engine Studio , a development tool for creators of varying skill levels to build applications that meet the immediate needs of your organization. Inactive true Application Authorization [com.glide.sys.app_authorization]

Inactive false Application Creator [com.snc.apps_creator]

Retired. Replaced by the Platform as a Service plugin. Active false com.glide.ui.angular com.glide.ui.heisenberg Application Creator Templates [com.snc.apps_creator_template]

Hosts system application creator templates. Active false Application Design Restrictions [com.glide.scope.design]

System for restricting and capturing tables augmented by an application Active false Application Diagnostics Tool [com.snc.app_diagnostics_tool]

Helps you to diagnose the PPM Applications, with quick diagnostic scans and resolve the issues with fix scripts. Active false Application File [com.snc.apps_file]

Associates configuration records with an application and tracks record metadata. Active false Application Insights [sn_app_insights]

(Available in the ServiceNow Store)

Provides a centralized location where you can visualize and monitor system health. Active false com.snc.clotho Application Metadata [com.snc.metadata]

Adds relationships and UI actions to work with metadata. Active false Application Portfolio Management [com.snc.apm]

Helps enterprises have visibility into their business applications inventory and enables analysts to rationalize business applications. Provides Performance Analytics dashboards like Application 360, Landscape Analysis, and associated dashboards of Business Applications with Change requests, Incidents, and Problems. This plugin activates the following related plugins if they are not already active: Application Portfolio Management – Predictive Intelligence (com.snc.apm.predictive_intelligence): Predicts application category by applying algorithms like similarity on business applications-related data. Business Planner: Enables access to the Business Planning portal. Active true com.snc.certification_v2 com.snc.fiscal_calendar com.snc.treemap com.snc.sp_workbench_widgets com.snc.apm.business_planner com.snc.pa.apm com.snc.demand_core com.snc.apm.predictive_intelligence Application Portfolio Management – ATF Test [com.snc.apm.atf]

Validates ATF tests for Application Portfolio Management Active false com.snc.apm Application Portfolio Management - Technology Reference Model (TRM) [com.snc.apm_trm]

(New in Tokyo )

Allows enterprise architects to approve or restrict the use of a software product within the organization. Active true com.snc.apm Application Portfolio Management Core [com.snc.apm_core]

Enables register a new business application Active false com.glideapp.servicecatalog.platform com.glide.hub.designer_backend.model Application Portfolio Management Digital Integration Management [com.snc.apm_digital_integration]

(Available in the ServiceNow Store)

Enables APM users to manage integrations in Application Portfolio Management. Active true com.snc.apm Application Portfolio Management Workspace [sn_apm_ws]

(Available in the ServiceNow Store)

Enables Enterprise Architects to have a visibility in to all the important aspects of their applications in Application Portfolio Management. Active false com.snc.apm Application Service [com.snc.cmdb.it_service]

Provides functionality and view for Application Service creation, editing and history view. Active false com.snc.itom.ui com.snc.cmdb com.snc.cmdb.service.modeling com.glide.ui.list_v3_components Applications Access Control [com.snc.apps_access]

Implements file-level access for application development. Active false com.snc.apps com.snc.apps_picker Applications Picker [com.snc.apps_picker]

Allows users to select the desired application during application development. Active false Apply Once APIs [com.glide.system_apply_once]

APIs for altering the behavior of any 'apply_once' update in a plugin during plugin activation/upgrade Active false Appointment Booking [com.snc.appointment_booking]

Enables customers to book service appointments from the Customer and Consumer Service Portals. Inactive true Appointment Booking Demo Data [com.snc.appointment_booking_demo]

Provides demo data for the appointment booking feature. Inactive false Approvals with e-Signature [com.glide.e_signature_approvals]

Adds a prompt for credentials when an approver attempts to approve a request via the list context menu or Approve UI Action on the Approval form. Inactive false Architecture Compliance [com.snc.architecture_compliance]

Manages scheduled or on-demand audits of CMDB records, to determine if configuration items (CI) match expected attributes. Inactive true com.snc.certification_core Assessment [com.snc.assessment_core]

Provides capabilities to use custom questionnaires and scripted queries to evaluate, score, and compare any records in ServiceNow . Active true com.glideapp.workflow com.glideapp.survey com.snc.bestpractice.task_survey com.glide.survey_designer Assessment Designer [com.glide.assessment_designer]

Activates assessment designer that is a drag-and-drop interface to create assessments. Active false com.glide.assessment_designer.common Assessment Designer Common [com.glide.assessment_designer.common]

Base plugin for assessment related designers like Quiz Designer, Survey Designer, Assessment designer. You must activate Assessment Designer Common plugin before using Quiz Designer, Survey Designer, or Assessment Designer. By default, this plugin is activated. Active false com.glide.ui.ng.dc Asset Management [com.snc.asset_management]

Lets you manage all your assets, consumables, and software licenses. Active true com.snc.expense_line com.snc.model com.snc.organization_management com.snc.fixed_asset com.snc.depreciation com.snc.automation com.glideapp.home Asset Management Common [com.sn_itam_common]

Asset Management Performance Analytics [com.snc.ast_mgmt_pa]

Performance Analytics for Asset Management out-of-the-box KPIs. Active false Asset Management Workspace [com.sn_itam_workspace]

Enables ITAM capabilities in Workspace. Active false com.sn_itam_recomm com.snc.app_shell_aw com.snc.uib.base_agent_workspace Asset Management Workspace - Recommendations [com.sn_itam_recomm]

Recommendations feature for workspaces. Assignment Workbench [com.snc.assignment_workbench]

Provides a workbench that customer service managers can use to evaluate agents based on configurable criteria, such as skills and availability, and then assign tasks to the desired agents. Inactive false com.snc.matching_rule ATF Test Generator and Cloud Runner [sn_atf_tg]

(Available in the ServiceNow Store)

One-click test generation and cloud execution for ATF. Inactive false com.glide.automated_testing_framework com.glide.auth.mutual Availability [com.snc.availability]

(New in Tokyo )

Allows organization to calculate availability for select configuration items. Active false com.snc.cmdb com.snc.service_portfolio_core Auto Recovery [com.glide.autorecovery]

Enables Auto Recovery functionality. Active false Automated Test Framework [com.glide.automated_testing_framework]

Testing framework and tools for creating automated tests Active true com.glide.rollback com.glide.ui.angular com.glide.element_mapping com.glide.vars Automated Test Framework - Application Navigator [com.glide.automated_testing_impl.left_nav]

Provides ATF steps that validate access to the application navigator. Active false com.glide.automated_testing_framework Automated Test Framework - Custom UI [com.glide.automated_testing_impl.custom_ui]

Adds ability to test custom UI. Active false com.glide.automated_testing_framework Automated Test Framework - Parameters [com.glide.automated_testing_impl.parameters]

Adds ability to parameterize ATF tests. Active false com.glide.automated_testing_framework Automated Test Framework - Reporting [com.glide.automated_testing_impl.report]

Automated Testing Framework Reporting test step configuration. Active false com.glide.automated_testing_framework com.glideapp.report Automated Test Framework - Responsive Dashboards [com.glide.automated_testing_impl.dashboards]

Automated Testing Framework Responsive Dashboard test step configuration. Active false com.glide.automated_testing_framework com.glideapp.dashboards Automated Test Framework - REST Inbound [com.glide.automated_testing_impl.rest_inbound]

Automated Test Framework for inbound REST requests. Active true com.glide.automated_testing_framework Automated Test Framework - Schedule [com.glide.automated_testing_impl.schedule]

Tools for scheduling automated tests. Active false com.glide.automated_testing_framework Automated Test Framework - Allowed Errors [com.glide.automated_testing_impl.wce]

JavaScript errors found during UI test execution can be ignored or tracked as warnings. Test designers can complete their work while developers investigate and resolve scripting issues. Active false com.glide.automated_testing_framework Automated Test Framework Service Catalog [com.glide.automated_testing_impl.service_catalog]

Automated Testing Framework Service Catalog test step configuration. Active true com.glide.automated_testing_framework com.glideapp.servicecatalog Automated Test Framework Service Catalog Service Portal [com.glide.automated_testing_impl.service_catalog_portal]

Automated Testing Framework for Service Catalog widgets in Service Portal test step configuration. Active true com.glide.automated_testing_impl.service_catalog Automated Test Framework Service Portal [com.glide.automated_testing_impl.service_portal]

Automated Testing Framework Service Portal test step configuration. This plugin can only be activated by activating the "Service Portal - Core" plugin. Active false com.glide.automated_testing_framework Automated Test Scripts For Survey [com.glide.automated_testing_impl.survey]

Automated Test Scripts For Survey. Active false com.glide.automated_testing_framework com.snc.assessment_core Automated Testing for Virtual Agent [com.glide.cs.atf]

(New in Utah )

Activates the Automated Testing capabilities for Virtual Agent. Active false com.glide.cs Automatic Assignment [com.snc.automatic_assignment]

Allows any application that uses tables that are children of Task [task] to use auto-assignment to automatically find eligible assignees for any task. Inactive false Automation Center [com.sn_coe]

(Available in the ServiceNow Store)

Integrates islands of automation and delivers centralized governance and management of cross-enterprise, multi-vendor automation in a single workspace. Active true sn_cmdb_ci_class (1.38.0) Automation Center [com.sn_ac]

(Available in the ServiceNow Store)

Manages and monitors your entire hyperautomation landscape. Active true com.sn_cmdb_ci_class Automation Discovery [sn_auto_discovery]

(Available in the ServiceNow Store )

Creates reports from your data to show opportunities for automation. Active false com.glide.nlu com.glide.platform_ml AWA Channel Management [com.sn_channel_management]

Main plugin that supports various functionalities for AWA Service Channels and Queues under Manager Workspace Active false com.glide.awa com.snc.wfo Azure Active Directory User Mapping [sn_now_azure]

(Available in the ServiceNow Store)

Contains workflows and mappings for ServiceNow user to Azure Active Directory user. Inactive false com.glide.channelproxy com.snc.msteams.app.core Badge Reader Integration [com.snc.badge_reader]

Badge Reader Integration Framework which allows other applications to integrate with badge reader hardware. Inactive false Base Upgrade Logger [com.glide.base_upgrade_logger]

Active false com.glide.ui.mergetool com.glide.ui.diagnostics Basic Export Set Functionality [com.glide.system_export_set]

Active false Benchmark Client [com.sn_bm_client]

Benchmark Insights for Customers. Active false com.sn_bm_common Benchmark Common [com.sn_bm_common]

Common code for Benchmark Insights. Active false Benchmarks Spoke [com.sn_bm_client.spoke]

Contains the evaluation framework for Benchmarks Recommendations. Active false com.glide.hub Best Practice - Bulk CI Changes [com.snc.bestpractice.bulkchange]

This plugin is intended to be used with the legacy Change Management state models, which were used prior to the Geneva release. It allows CMDB updates to be proposed and applied to one or more in scope configuration items as part of your change management process. Inactive false Best Practice - Change Risk Calculator [com.snc.bestpractice.change_risk]

Simple risk and impact calculations for change management. Active false Best Practice - Incident Resolution Workflow [com.snc.bestpractice.incident]

Best practices for incident resolution dictate that rather than closing the incident, the incident should have a state of Resolved. This state gives the service desk a mechanism to verify that caller is satisfied with the resolution, and that the customer agrees with closing the incident. Active false Best Practice - ITIL KPI Reports [com.snc.bestpractice.itil_kpi]

Provides a series of reports that track the Key Performance Indicators (KPI) of incident management and problem management. Active true com.glide.metrics Business Location [com.snc.business_location]

This plugin supports a data model where the corporation does business with customers through physical channels such as stores and branches. Active true com.snc.service_organization com.snc.cs_base_extension Business Roles [com.snc.businessroles]

Activates the Business Roles module. Combined with other licensed applications, provides business roles and hierarchy for employees with integration to Okta for access provisioning during onboarding. Inactive false com.sn_content_delivery Business Rule V2 [com.glide.business_rule_v2]

Enhances business rules to support script-free conditions and behaviors. Active false Business Stakeholder [com.snc.business_stakeholder]

Contains the Business Stakeholder role which authorizes the users to approve, view/read records across the organization and view reports. Note there is a fee associated with the Business Stakeholder role. Do not assign it to users without confirming your organization has the appropriate entitlement. Active false Cache build stats [com.glide.stats.cache_build]

Cache build stats. Active false com.glide.stats Card Operations [com.sn_bom_credit_card]

Case Assignment Workbench Demo [com.snc.case_assignment_workbench_demo]

Provides demo data, such as sample cases and users, so that the Assignment Workbench product features can be demonstrated on a non-production instance. Not for use on customer production instances. Inactive true com.snc.customerservice.demo com.snc.assignment_workbench Case Digests [com.sn_csm_case_digest]

Enables users to send case status updates and root cause analysis to customers and key internal stakeholders. Inactive true com.sn_customerservice com.sn_csm_doc_template com.snc.documentviewer com.sn_publications Case Playbook for Complaints [com.sn_csm_complaint_caseflow]

Provides a complaint case type to capture the details for a customer complaint and a playbook that provides step-by-step guidance through the lifecycle of the complaint. Active true Case Playbook for Onboarding [com.sn_csm_onboarding_caseflow]

Provides an onboarding case type to capture the details when onboarding customers for a product or service and a playbook that provides step-by-step guidance through the lifecycle of the onboarding process. Active true Case Playbook for Product Support [com.sn_csm_product_support_playbook]

Case Flow for Product Support guides customer service agents through the steps needed to resolve product issues. Active true Catalog Designer Common [com.glide.ui.ng.cc]

Catalog Designer Common. Active false com.glide.ui.ng.dc com.glideapp.workflow CCG Content Pack [sn_itom_ccg_cp]

(Available in the ServiceNow Store)

Provides the base system contents such as policies, resource collectors, configuration collectors, and remediation actions for the Cloud Configuration Governance application. Active false com.snc.cloud.core com.glide.hub.action_step.payload com.glide.hub.action_step.script_mid com.snc.itom.license com.glide.hub.action_step.get_connection_info com.glide.hub.action_step.rest com.glide.hub.action_step.xmlparser com.glide.hub.action_type.datastream com.glide.hub.integration.runtime Central Dispatch [com.snc.central_dispatch]

Allows visually allocating tasks to agents for a logged in dispatcher. Inactive true com.snc.dhtmlx.scheduler Centralized Connection and Credential [com.snc.core.automation.connection_credential]

Centralized Connection and Credential components. Active false Certification Core [com.snc.certification_core]

Core certification structures such as filters and templates. Certification Core is activated automatically when any of these applications are activated: Desired State Certification (active by default) Architecture Compliance Data Certification IT Governance Risk and Compliance Active false com.glide.list_v2 com.snc.version Change Management - Approval Policy [sn_chg_pol_appr]

Change Management feature that helps in generating and configuring approvals using the Change Approval policies. Active false Change Management - ATF Tests [com.snc.change_management.atf]

This plugin loads ATF tests for Change Management when the Change Management - State Model plugin is active. The demo data for this plugin is required to successfully execute these ATF tests. Inactive true Change Management - CAB Workbench [com.snc.change_management.cab]

Change Management feature which allows CAB Managers to schedule, plan and manage CAB Meetings all on the NOW platform. Active true com.snc.change_management.cab.form_layout com.snc.app.calendar com.glide.service-portal com.snc.app_common.service_portal com.glide.editor.tinymce Change Management - Case Intelligence [com.snc.change_management.ml.ccbc]

Change Management feature that uses Predictive Intelligence to automatically identify cases that may have been caused by change. Inactive false com.snc.change_management.ml com.sn_customerservice Change Management - Change Model Foundation Data [com.snc.change_management.change_model.foundation]

Foundation data for Change Models, including State transitions and supporting flows. Active false com.snc.change_management.change_model com.glide.hub Change Management - Change Models [com.snc.change_management.change_model]

Change Models allow flexible configuration of state and transition models for Change Requests. Active false com.snc.itsm.state_transition_model com.snc.itsm.state_transition_model.foundation Change Management - Change Models Landing [com.snc.change_management.change_model.landing]

Comprises the user interface used to create Change Requests based on Change Models. Active false com.snc.change_management.change_model Change Management - Foundation Data [com.snc.change_management.foundation]

Provides the Change Management foundation data, new states, priorities. Active true com.snc.change_management Change Management - Change Related Incidents (Maintenance mode) [com.snc.change_management.icbc]

UI and configuration for Change Related Incidents Classic environment Active false com.snc.change_request Change Management - Change Schedule [com.snc.change_management.soc]

Change Schedule. Active false com.snc.dhtmlx.gantt com.snc.change_request com.snc.change_management.soc.color_picker Change Management - Change Schedule foundation [com.snc.change_management.soc.foundation]

Change Management - Change Schedule Foundation Data. Active false com.snc.change_management.soc Change Management - Change Success Score [com.snc.change_management.change_success_score]

Change Success Score is a numerical expression that represents the change success history for a particular group. It can be used to evaluate the likelihood of future success and help determine the level of change rigor required. Active com.snc.change_request com.snc.pa com.snc.change_management.change_success_score.foundation Change Management - Collision Detector [com.snc.change.collision]

Conflict Detection is a feature of the Change Management application that identifies potential scheduling conflicts based on the configuration items in scope for the change or user or group assigned to fulfill a change. Active true com.snc.maintenance_schedules Change Management - Color Picker [com.snc.change_management.soc.color_picker]

Color Picker Active false Change Management - Core [com.snc.change_management]

Core change management plugin which both Change Management State Model and Standard Change Catalog plugins depend on.

This plugin updates the Type field on Change Request to have the values Normal , Standard , and Emergency .

The Type value on existing Change Requests is updated: Routine com.glide.context_help-> standard (Standard) Comprehensive -> normal (Normal) Emergency -> emergency (Emergency)

When creating a Change Request, an interceptor prompts you for the type of Change you want to create.

Active true com.snc.change_request com.snc.change.collision Change Management - Incident Intelligence [com.snc.change_management.ml.icbc]

Change Management feature that uses Predictive Intelligence to automatically identify incidents that may have been caused by change. Active false com.snc.change_management.ml com.snc.change_management.icbc Change Management - Mass Update CI [com.snc.change_management.mass_update_ci]

Change Management feature which allows change requesters to propose and apply updates associated with a change request to one or more configuration items in scope for a change. Inactive false com.snc.change_management.state_model com.snc.bestpractice.bulkchange Change Management - Predictive Intelligence Core (maintenance mode) [com.snc.change_management.ml]

Core plugin containing the common components used by the Change Management Intelligence features. Active false com.snc.change_request com.glide.platform_ml Change Management - Risk Assessment [com.snc.change_management.risk_assessment]

Change Management feature which allows risk assessment questionnaires to be created and required to drive the assessment of risk associated with a requested change. Inactive true com.snc.bestpractice.change_risk com.snc.assessment_core com.glide.assessment_designer Change Management - Standard Change Catalog [com.snc.change_management.standard_change_catalog]

Change Management feature which allows Standard change templates to be proposed, approved, and published in the ServiceNow Service Catalog.

Active true com.snc.change_management com.glideapp.servicecatalog Change Management - State Model [com.snc.change_management.state_model]

This plugin provides the current Change Management state models for Standard, Normal and Emergency change types, originally released in the Geneva release.

Active true com.snc.change_management com.snc.process_flow_formatter Change Management - Success Probability [com.snc.change_management.success_probability]

(New in Tokyo )

Calculates a probability to indicate what are the chances of the Change Requests completing successfully without issues. Active false com.snc.change_management.change_success_score Change Management Overview Homepage [com.glideapp.report.itsm.change.overview]

Activates a Change Management Overview Dashboard in the Change Management application navigator. Active false com.glideapp.report Change Management - Risk Intelligence (maintenance only) [com.snc.change_management.ml.risk]

Change Management feature that augments existing risk assessment capabilities with Predictive Intelligence to predict change risk. Active false com.snc.change_management.ml Change Management - Standard Change Template Intelligence [com.snc.change_management.ml.sctp]

Change Management feature that uses Predictive Intelligence to identify change clusters that may be candidates for standard change templates. Active false com.snc.change_management.ml Change Management Workflows [com.glideapp.workflow_change_management]

This plugin activates the workflows which control the change processes associated with the Emergency, Standard, and Normal change types introduced in the Geneva release. Active true com.glideapp.workflow Change Request [com.snc.change_request]

The base Change Request plugin that contains the core tables for Change Management, including the change request and change task tables. Active true com.glideapp.report.itsm.change.overview Change Request Calendar [com.snc.change_request_calendar]

This plugin activates the Change Conflict Calendar introduced in the Kingston release. It enables you to view a change request and its potential conflicts once a primary configuration item, planned start date, and planned end date have been provided within a Change request. Active false com.snc.app.calendar Channel Proxy [com.glide.channelproxy]

Contains the Business Stakeholder role which authorizes the users to approve, view/read records across the organization and view reports. Note there is a fee associated with the Business Stakeholder role. Do not assign it to users without confirming your organization has the appropriate entitlement. inactive false com.glide.external.app Checklist [com.glide.ui.checklist]

Provides a simple way to track the progress of tasks without creating additional records, using checklists that can be added to any form. Active false com.glide.ui.ng com.glide.rest.service CI Metrics and Remediation - MECM Adapter [sn_mecm_adapter]

(Available in the ServiceNow Store)

Enables you to retrieve and display the CI metrics information of the affected CIs. Active true None CIDC Spoke [com.sn_cicd_spoke]

Provides subflows and actions to call the Continuous Integration Continuous Delivery REST API endpoints included in the com.glide.continuousdelivery plugin. CIWF UI Components [com.sn_ciwf_ui_cmpnt]

Client Transaction Timings [com.glide.client_transaction]

The Client Transaction plugin provides support to track client rendering times at the server, lining the values up with the server transaction times. Active false Cloud Action Library [sn_itom_cal]

(Available in the ServiceNow Store)

Use the ready-to-use actions and subflows of the Cloud Action Library application to interact with the cloud resources of the organization. The ITOM Governance features, such as Cloud Configuration Governance, use these actions to operate. Active false com.snc.cloud.core com.glide.hub.action_step.payload com.glide.hub.action_step.script_mid com.snc.itom.license com.glide.hub.action_step.get_connection_info com.glide.hub.action_step.rest com.glide.hub.action_step.xmlparser com.glide.hub.action_type.datastream com.glide.hub.integration.runtime sn_itom_licensing Cloud API [com.snc.cloud.api]

Cloud API Framework. Inactive false com.snc.core.automation com.glide.ui.angular com.glide.ui.heisenberg com.snc.discovery.core Cloud Config Management [com.snc.config.mgmt]

Config Management Framework. Inactive false com.glide.rest com.snc.cloud.core Cloud Configuration Governance [com.sn.itom.ccg]

(Available in the ServiceNow Store)

Use the application to check the configuration settings of cloud resources in your organization against a set of policies to identify violations. After identifying the violation, use remediation workflows to mitigate them. Active false com.snc.cloud.core com.glide.hub.action_step.payload com.glide.hub.action_step.script_mid com.glide.hub.action_step.get_connection_info com.snc.itom.license com.glide.hub.action_step.rest com.glide.hub.action_step.xmlparser com.glide.hub.action_type.datastream com.glide.hub.integration.runtime sn_itom_licensing sn.itom.cal Cloud Configuration Governance: Content Pack [com.sn.itom.ccg.cp]

(Available in the ServiceNow Store)

Provides the base-system policies, subflows, and flow designer actions for the Cloud Configuration Governance application. Active false com.sn.itom.ccg Cloud Insights Billing [sn_clin_billing]

(Available in the ServiceNow Store)

Provides the tools to download the billing data for the provisioned Amazon Web Services (AWS) and Microsoft Azure resources and visualize the data in a dashboard. Use Cloud Insights Billing along with Cloud Provisioning and Governance running only on non-domain-separated instances. Active false Plugin dependencies: Orchestration com.snc.cloud.api com.snc.cmdb.scoped com.itom.jutils com.snc.clotho com.snc.ng.pattern.designer com.glide.hub.integrations Application dependencies: sn_itom_pattern sn_cmdb_ci_class sn_cai sn_cld_intg_core sn_cld_intg_aws sn_cld_intg_azure sn_cld_intg_gcp sn_cld_spend_core sn_cld_spend_aws sn_cld_spend_azure sn_cld_spend_gcp Cloud Migration Assessment [com.sn_cloud_migration]

(Available in the ServiceNow Store)

Allows you to plan, organize, and track the process of relocating your enterprise IT resources and workloads to cloud platforms. Inactive true com.sn_cloud_mig_base com.sn_itom_licensing com.snc.discovery Cloud Migration Base [com.sn_cloud_mig_base]

(Available in the ServiceNow Store)

A base plugin for the Cloud Migration Assessment application. Inactive false None Cloud Operations Workspace [com.cloud_operations_workspace]

(Available in the ServiceNow Store)

Offers a comprehensive solution to manage the cloud operations of your organization. Active false com.snc.cloud.core com.snc.ng.pattern.designer Cloud Provisioning and Governance [com.snc.cloud.mgmt]

Cloud Provisioning and Governance - Integration with AWS, Azure, VMware OOB and extensible to add support for new clouds. Inactive false com.glide.service-portal com.snc.cloud.core com.snc.config.mgmt com.snc.runbook_automation Cloud Provisioning and Governance Core [com.snc.cloud.core]

Cloud Provisioning and Governance Core - Discovery and Resource Blocks. Inactive false com.snc.discovery.core com.snc.cloud.api Cloud Provisioning and Governance: Google Cloud Connector [sn_cmp_gcp]

(Available in the ServiceNow Store)

Enables integration with Google Cloud Platform. Active false com.snc.cloud.mgmt com.snc.pattern.designer com.snc.ng.pattern.designer Cloud Provisioning and Governance: Terraform Connector [sn_cmp_terraform]

(Available in the ServiceNow Store)

Offers ability to provision to AWS, Azure, VMware and IBM Cloud. Develop at speed, ingest your Infrastructure as Code (IaC) template and create a ServiceNow catalog item in minutes. Active false com.snc.cloud.mgmt Cloud Spend Dashboard [sn_sam_cld_spend]

(Available in the ServiceNow Store)

This plugin provides Insights into SaaS, IaaS and PaaS Spend and Savings Active false com.snc.cloud.api com.snc.cmdb.scoped com.snc.discovery com.itom.jutils com.sn_itom_opt_licensing com.snc.clotho com.glide.hub.integration.runtime com.glide.hub.integrations.standard com.sn_sam_saas CMDB-ATF Tests [com.snc.cmdb.atf]

Provides the CMDB Automated Test Framework (ATF) tests. Inactive false com.snc.cmdb CMDB and CSDM Data Foundations Dashboard [sn_getwell]

(Available in the ServiceNow Store)

Provides insights into the key foundational indicators of your CMDB and Common Service Data Model (CSDM) as well as recommendations to ensure that the CMDB and CSDM are properly configured for optimal usage and to mitigate any potential risks. Active false None CMDB Dashboard [com.snc.cmdb.dashboard]

Report overall CMDB and class level aggregated CI health. Active false com.snc.cmdb com.snc.pa com.glideapp.canvas CMDB Group [com.snc.cmdb.group]

Provides Configuration Item grouping capabilities. Active false CMDB Group Dashboard [com.snc.cmdb.group.dashboard]

Report the health of CIs in CMDB Groups, on a dashboard. Active false com.snc.cmdb com.snc.pa com.glideapp.canvas com.snc.cmdb.group CMDB Mainframe [com.snc.cmdb.mainframe]

One of the plugins included in the Extended CMDB plugin, used for mainframe configuration items. Inactive false com.snc.cmdb CMDB Radio Category [com.snc.cmdb.radio.category]

One of the plugins included in the Extended CMDB plugin, used for radio configuration items. Inactive false com.snc.cmdb CMDB Search [com.snc.cmdb_search]

Query-like search on CMDB CIs and relationships. Converts a free-style query with configurable synonyms and stop words, into a properly formulated query on CMDB tables. Active false com.snc.cmdb CMDB Telecom Category [com.snc.cmdb.telecom.category]

One of the plugins included in the Extended CMDB plugin, used for telecom configuration items. Inactive false com.snc.cmdb CMDB Test Equipment [com.snc.cmdb.test.equipment]

One of the plugins included in the Extended CMDB plugin, used for test equipment configuration items. Inactive false com.snc.cmdb CMDB Agent Workspace [com.cmdb-workspace]

Enables CMDB capabilities in Agent Workspace. Active false com.snc.agent_workspace.itsm CMS User Interface - Service Management Core [com.snc.service_management.core.cms]

All Content Management System items (blocks, pages, and menus) used to reference core IT self-service applications are packaged in this plugin. It is also the core foundation for all Service Management applications. Inactive false com.glide.cms com.glide.cms.extensions com.glide.db_images CMDB Workspace [sn_cmdb_ws]

(Available in the ServiceNow Store)

A modern workspace where you can search the CMDB, understand CMDB health and CIs and access common tools Active true sn_cmdb_pg_templts sn-cmdb-nlq-search Coaching [com.sn_coaching]

The Coaching module facilitates the coaching of employees on their work through the use of coaching opportunities (critical moments in a process) that can be conditionally configured. Active true com.snc.planned_task_v2 com.snc.skills_management com.snc.organization_management Code Search [com.glide.code-search]

A configurable Code Search API. Active false Collaboration [com.glide.collaboration]

Retired. Replaced by the Connect plugin. Inactive false com.glide.connect Collaboration Services [sn_tcm_collab_hook]

(Available in the ServiceNow Store)

Provides the ability to communicate over Slack. The application integrates collaboration tools with ServiceNow . You can directly use a collaboration tool from task records and as a channel within communication plans. You can Initiate a conversation from a task record with the collaboration tool of your choice. Enable Collaboration Services for communication plans to pre-define Slack or Microsoft Teams as a real-time collaboration and communication channel. Inactive false None Collision APIs [com.glide.collision_detector]

APIs for predicting the behavior of the upgrade engine with regard to customizations. Active false Field Encryption [com.glide.now.platform.encryption]

Allows text fields and attached files to be encrypted. Active false com.glide.encryption.core Column Statistics [com.glide.column_statistics]

Column statistics used to suggest database indexes. Active true Commercial Lines Claims [com.sn_ins_claim_cml]

(Available in the ServiceNow Store)

Commercial claims process digitization from First Notice of Loss (FNOL) through settlement. Active true com.snc.csm_contributor_user sn_csm_playbook (2.0.2) sn_bom (1.8.0) sn_ins_siu (1.0.0) Commercial Lines Servicing [com.sn_ins_policy_b2b]

Enables insurance carriers to be agile and responsive in resolving mid-term policy changes and requests from commercial customers. Carriers can prioritize underwriting cases by premium value with intelligent business rules and eliminate low-value manual work from underwriting queues. Yes com.sn_csm_playbook com.snc.csm_contributor_user com.sn_bom com.sn_bom_document com.sn_ins_uw_b2b Commercial Lines Underwriting [com.sn_ins_uw_b2b]

Enables insurance carriers to route complex service requests instantly to underwriters based on their existing underwriting guidelines and rules. Underwriters can collaborate with distribution and servicing teams through an efficient and transparent workflow. No com.snc.csm_contributor_user com.sn_bom Common ITSM Service Portal Application Components [com.snc.app_common.service_portal]

Common Application Components for Service Portal. Active false com.glide.service-portal Communities [com.sn_communities]

Communities enable customers to interact with each other and share knowledge. There is no structured way to disseminate knowledge or capture knowledge from communities and make it a part of customer service and customer success. Inactive false com.glide.service-portal com.sn_communities_global com.snc.activity_subscriptions com.snc.gamification com.snc.csm_unified_theme com.snc.assignment_workbench com.glide.processor.ics Communities Demo Data [com.sn_communities_demo]

Loads demo data for the community application. Inactive false com.sn_communities com.snc.csm_unified_theme.demo Company extension [com.glide.company]

Adds currency columns to the Company [core_company] table. Active false com.glide.currency Configuration Compliance [snc_vulc]

(Available in the ServiceNow Store)

Exposes your high-impact configuration-related security vulnerabilities, and orchestrates their remediation across frequently isolated information security, IT operations, and business process areas. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive true com.snc.security_support.common Configuration Compliance Dependencies [snc_vulc_dep]

System dependencies required by Configuration Compliance. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. false Configuration Management (CMDB Enterprise Edition) [com.snc.cmdb.enterprise]

A collection of modules for specialized configuration items, such as radio hardware, test equipment, and voice system hardware. Active false com.snc.cmdb Configuration Management (CMDB) [com.snc.cmdb]

Provides core functionality for the configuration management database, including enterprise hardware and configuration item relationships. Active true com.glide.custom_web_service com.sn_cmdb_content com.snc.db.rotation com.glide.ui.list_v3_components Configuration Management For Scoped Apps (CMDB) [com.snc.cmdb.scoped]

Enables scoped apps access to Identification Engine APIs. Active false com.snc.cmdb.enterprise Connect [com.glide.connect]

Provides a real-time messaging platform that connects you to your coworkers, bypassing email and static documents. Active false com.glideapp.live_feed com.glideapp.live_common com.glide.ui.ng com.glide.ui.angularui com.glide.ui.ng.amb com.glide.notification.push com.glide.db_audio Connect Interaction UI [com.connect-interaction-ui]

User interface components to adapt Connect Support to use the interaction table as a source of truth. inactive false com.glide.interaction com.glide.graphql com.glide.connect.support com.glide.connect.ui_components Connect Scriptable APIs [com.glide.connect.scriptable]

Scriptable APIs for Connect. Active false Connect Service Portal Widgets [com.glide.connect.sp_widgets]

Connect Service Portal Widgets. Inactive false com.glide.service-portal com.glide.connect com.glide.connect.ui_components Connect Spoke for Flow Designer [com.glide.connect_v3plus.core.ah]

The Connect Spoke for the Flow Designer provides actions that a process analyst can use when designing flows. The actions allow them to automate the creation of conversations, to add users to a conversation, and to send messages to a conversation. These actions work with Connect API version 3 and later. Active false com.glide.connect.scriptable Connect Support [com.glide.connect.support]

Builds on the Connect messaging platform and enables support agents to provide real-time assistance to end users, using queues. Inactive true com.glide.connect Connect Support and Service Portal Integration [com.glide.connect.support.service-portal]

Adds Connect Support components for use in the Service Portal. Inactive true com.glide.service-portal com.glide.connect.support Connect Support Manager's Dashboard [com.glide.connect.managers_dashboard]

Provides a homepage and all the configuration records required to analyze Connect Support in reporting. Inactive false com.glideapp.report Connect Support Routing [com.glide.connect.support.routing]

Plugin to enable processor for Routing Connect Support request to appropriate Chat Queue. Inactive false com.snc.matching_rule com.glide.connect.support Consumer Service Portal [com.glide.service-portal.consumer-portal]

Enables the Consumer Service Portal, a web-based portal based on the Service Portal application that your company can use to provide information and support to consumers. Inactive false com.glide.service-portal.customer-service-base com.glide.connect.anonymous_support Content Analytics [com.sn_content_analytics]

Content Analytics Active false com.glide.scope.access.restricted_caller Content Automation [com.sn_content_automation]

Content automation functionality. inactive true com.sn_content_delivery com.glide.scope.access.restricted_caller Content Delivery [com.sn_content_delivery]

Content Delivery inactive true com.glide.db_images com.glide.scope.access.restricted_caller com.glide.service-portal Content Experiences [com.sn_content_automation]

Set up and package your content into a campaign using multiple channels to deliver the right message to the right audience at the right time. Active true Content Governance [sn_cg]

Content Governance provides communication employees a streamlined method to request content to be created for Content Publishing or Content Experiences. Active true com.sn_content_publishing_store Content Management [com.glide.cms]

Allows administrators to create custom, branded, web user interfaces on top of an existing ServiceNow instance. Use Service Portal for new development instead of CMS. Service Portal is an alternative to CMS with a refined user experience, and is active by default in the base system. For more information, see Service Portal and Content Management and Service Portal .

Inactive false com.glideapp.home com.glide.text_search com.glide.db_images Content Management Extended Types [com.glide.cms.types]

An extension to Content Management that adds iFrames and Flash frames. Use Service Portal for new development instead of CMS. Service Portal is an alternative to CMS with a refined user experience, and is active by default in the base system. For more information, see Service Portal and Content Management and Service Portal .

Active false com.glide.cms.type.flash com.glide.cms.type.iframe Content Publishing [com.sn_content_publishing_store]

Content Publishing allows you to communicate with your employees using different methods.

Active true Context Ranking [com.glide.sorting]

Support for drag-and-drop lists and ranking dialog. Context ranking allows a user to sort a collection of records independently of the attributes of those records. Context Ranking is activated automatically with the SDLC - Scrum Process Pack plugin. Inactive false com.glide.list_v2 Context-Sensitive Help [com.glide.context_help]

Provides a context-sensitive help system, providing links to specific help pages. These help pages can be linked to the list or form view of any table, or to the form view of a specific record in a table. Active false Context-Sensitive Help Rest API [com.glide.context_help.rest_api]

REST API for the context-sensitive help system Active false com.glide.context_help com.glide.scripted_rest_services Contextual Search [com.snc.contextual_search]

Display related articles or service catalog items within a form or record producer. Active false com.snc.application.json_service Contextual Search - Internal [com.snc.contextual_search.internal]

An internal plugin component for Contextual Search. Active false Contextual Search - Service Portal [com.snc.contextual_search.service-portal]

Service Portal components for Contextual Search. Active false com.snc.contextual_search com.snc.app_common.service_portal Contextual Security: Role Management [com.glide.role_management]

Provides the flexibility and power to protect information by controlling read/write/create/delete authorization. Active false com.glide.db_view com.glide.ui_page Contextual Security: Role Management V2 [com.glide.role_management.inh_count]

Prevents duplicate entries in sys_user_has_role for inherited roles, based on the value of the inh_count column. Active false com.glide.role_management Contextual Security: Role Management V2 REST API [com.glide.role_management.inh_count.rest_api]

Prevents duplicate entries in sys_user_has_role for inherited roles, based on the value of the inh_count column. Active false com.glide.role_management.inh_count com.glide.scripted_rest_services Continual Improvement Management (CIM) [com.sn_cim]

Core plugin for Continual Improvement Management (CIM) Active true com.snc.organization_management com.snc.planned_task_v2 com.snc.pa com.snc.pa.spotlight com.sn_coaching com.sn_cim_atf Continual Improvement Management Automated Tests [com.sn_cim_atf]

ATF plugin for Continual Improvement Management (CIM) Active true Contract Management [com.snc.contract_management]

Provides the ability to manage all types of contracts. Active true com.snc.asset_management Contract Management - Form Layouts and Behavior [com.snc.contract_management.form_layouts]

Provides the ability to customize the Contract Management form layout. Inactive false Conversation Branding Settings [com.glide.cs.branding]

Conversation Branding Settings for web chat client. Active false Conversation General Settings [com.glide.cs.settings]

Conversation General Settings for Virtual Agent. Active false Conversational Analytics [sn_ci_analytics]

(Available in the ServiceNow Store)

A dashboard that helps you improve Virtual Agent (VA) interactions with users by providing deep insights into conversational data, discover which topics confuse users, and find out where users often transfer to live agents. Active false com.glide.cs com.glide.appsee Conversational Integration with Alexa [com.sn.va.alexa]

(Available in the ServiceNow Store)

Enables Virtual Agent to interact with requesters through the Amazon Alexa's voice interface using the Virtual Agent topics. Active false Conversational Integration with LINE [sn_va_line]

The plugin helps engage with requesters who prefer the LINE messaging app to interact with your business. Requesters include customer contacts and consumers. Active true com.glide.cs.custom.adapter com.glide.hub.integration.runtime com.snc.ihub_spoke_util_pack sn_agent_initiated Conversational Integration with Microsoft Teams [sn_va_teams]

(Available in the ServiceNow Store)

Enable requesters to chat with Microsoft Teams or live agents using the Microsoft Teams application. Active true Conversational Interfaces - Diagnostics [sn_ci_diagnostics]

The CI Diagnostic Tool is a framework that allows a privileged user (admin) to perform a diagnosis of various products through scripts and powerful VA topics. Active false com.glide.cs.chatbot.lite Virtual Agent Topic Recommendations [sn_topic_recommend]

The plugin helps identify pre-built Virtual Agent topics that can be quickly implemented in your organization. Active false Conversational Integration with WhatsApp (powered by Twilio) [sn_va_whatsapp_twi]

The plugin enables customer engagement over the WhatsApp messaging app. Active true sn_twilio_spoke com.glide.hub.integration.runtime com.glide.cs.custom.adapter sn_agent_initiated com.glide.cobject com.glide.messaging.awa Bot Interconnect [sn_va_bot_ic]

(Available in the ServiceNow Store)

Virtual Agent Bot Interconnect functions as the primary bot in a diverse chat environment. It can help you reduce complexity and create a unified chat experience for your end users. Virtual Agent Bot Interconnect gives your end users access to multiple channels and a wide variety of enterprise tasks that are available from ServiceNow . Active false com.glide.cs.chatbot Conversational integration with Slack [sn_va_slack]

(Available in the ServiceNow Store)

Enable requesters to chat with Virtual Agent or live agents using the Slack application Active false Conversational integration with Workplace from Facebook sn_va_fb_workplace

(Available in the ServiceNow Store)

Enable requesters to chat with Virtual Agent or live agents using the Workplace from Facebook application. Active false Conversational Integration with Facebook Messenger sn_va_fb_messenger

(Available in the ServiceNow Store)

Enables users to interact with virtual and live agents using the Facebook Messenger application. Active true Conversational IVR with Amazon Connect [com.sn.va.amz.connect]

(Available in the ServiceNow Store)

Enables users to conduct conversations with a bot via the phone channel, in an interactive voice response. Active false Virtual Agent API (sn_va_as_service) Virtual Agent API API sn_va_as_service

(Available in the ServiceNow Store)

Integrates any chat interface or a bot with Virtual Agent or Agent Chat. Active false com.glide.cs.custom.adapter com.glide.cs com.glide.cs.chatbot com.sn.omnichannel.callback com.snc.ihub_spoke_util_pack Conversational Google Business Messages Adapter [com.sn.gbm.adapter]

(Available in the ServiceNow Store)

This application is for mobile messaging. The application enables end users to interact with ServiceNow Virtual Agent and live agents through a Google Business Messages interface using the Google Business Messages service. Active false Plugins dependency: com.glide.cs.custom.adapter com.glide.hub.integration.runtime com.snc.ihub_spoke_util_pack com.glide.messaging.awa App dependency: sn_agent_initiated Conversational Interfaces Guided Setup [com.glide.ci_guided_setup]

Provides customers with a visual guidance to configure Conversational Interfaces. Active false com.snc.guided_setup com.glide.guided_setup_config Conversational Interfaces Landing Page [com.glide.cs.landing_experience]

Conversational Interfaces Settings [com.glide.cs.admin_console]

Conversational Messaging [com.glide.messaging.awa]

Conversational Messaging Conversational SMS Integration with Twilio [com.sn.va.sms.twilio]

Maintenance mode

Integration to SMS for Advanced Work Assignment Active CORS support for REST API [com.glide.rest.cors]

CORS support for REST API Active false Cost Management [com.snc.cost_management]

Tracks operating costs for configuration items and task-related activities, allocates the costs to business consumers, and compares actual allocations to planned budgets. Inactive true com.snc.expense_line Craft.io Integration for Supplier Lifecycle Operations [com.snc.sn_supplier_craft]

(Available in the ServiceNow Store)

Provides a pre-configured integration with Craft.io. Craft.io is a supplier intelligence platform that offers validated and comprehensive information about suppliers with which a company engages. Inactive false com.snc.sn_supplier_mgmt Cross-scope Access [com.glide.scope.access]

Inactive false Cross-scope App Privilege Enforcement [com.glide.scope.privilege]

System for capturing and enforcing cross-scope privileges used by Scoped Apps Active false CSM Extension for Proxy Contacts [com.snc.csm_proxy_contacts]

Enables users who are internal to an organization to be the proxy case contact on behalf of customers. Inactive true com.sn_customerservice CSM Order Management [com.sn_csm_order_mgmt]

CSS Theme support [com.glide.ui.themes]

Provides support for CSS customizations to the user interface. Inactive false com.glide.ui.themes.core CSS Theme support - UI 14 [com.glide.ui.themes.doctype]

Provides UI15 themes. Active false com.glide.ui.themes.core CTI Demo Data for HRSD [com.sn_hr_cti_demo]

Provides CTI Softphone application demo data for HRSD. Inactive false com.snc.cti com.sn_hr_core CTI Softphone [com.snc.cti]

Enables Twilio integration using Notify and OpenFrame to provide softphone functions and call center capabilities. These include make, receive phone calls, transfer, hold and mute. Applications like Customer Service and Incident Management provide demo workflows for CTI. Active true com.snc.matching_rule com.sn_openframe com.snc.notify com.snc.notify.twilio_direct Credit Assessment [com.sn_bom_credit_asmt]

CSM and FSM Configurable Workspace Foundation [com.snc.uib.cwf_workspace]

Supports refactored version of customer workflow agent workspace. Inactive false com.snc.app_shell_aw com.snc.uib.base_agent_workspace com.snc.uib.cwf_workspace.integrations CSM Configurable Workspace [com.snc.uib.csm_agent_workspace]

Supports refactored version of customer workflow customer service management agent workspace. Active true com.snc.uib.cwf_workspace com.glideapp.servicecatalog.uxfworkspace com.snc.uib.lookup_verify com.devsnc_sn_response_templates CSM Configurable Workspace [sn_csm_wfo_workspa]

(Available in the ServiceNow Store)

Provides a wide range of capabilities such as Channel Management, Scheduling, Coaching, and Teams applications in CSM Manager Workspace. Active true com.snc.skills_management com.snc.sre com.snc.pa.customer_service CSM Configurable Workspace Lookup and Verify [com.snc.uib.lookup_verify]

Installs Lookup and Verify artifacts for the CSM Configurable Workspace that includes pages, macroponents, data brokers etc. and can be shared in different applications. Inactive true com.snc.sn_csm_lookup_verify CSM Configurable Workspace Special Handling Notes [com.snc.uib.special_handling_notes]

Installs Special Handling Notes artifacts for the CSM Configurable Workspace that includes pages, macroponents, data brokers etc. and can be shared in different applications. Inactive false CSM Contributor User [com.snc.csm_contributor_user]

Allows you to enable contributors to report and collaborate on cases created for customers, service organizations, or themselves. Active true com.snc.cs_base_extension CSM Query Rules [com.snc.csm_query_rules]

Plugin that contains the query rules for the CustomerService tables. Inactive false com.snc.query_rules Currency support for the service catalog [com.glideapp.servicecatalog.currency]

Enables service catalog to support fully localized currencies for item prices and options. Active false com.glide.currency Custom URL [com.snc.customurl]

Activate this plugin to set up custom URL on the instance. Inactive false com.snc.customurl.internal Custom URL - Internal [com.snc.customurl.internal]

An internal plugin component to Scripted CustomURL APIs. Inactive false Customer Communities [com.sn_customer_communities]

Enables you to connect, engage, and collaborate with your employees, customers, partners, and prospects. It is only available for customers who are licensed for Customer Services Management.

Inactive false com.sn_external_user_register com.sn_communities Customer Project Management [com.snc.csm_ppm]

Provides the ability to create and manage projects for a customer account and gives end users visibility into their projects via the portal. This plugin requires the Customer Service plugin and the Project Portfolio Suite with Financials plugin. Inactive true com.sn_customerservice com.snc.financial_planning_pmo Customer Service [com.sn_customerservice]

Enables you to provide service and support for your external customers using several communication channels, such as email, web, and telephone. A case is created to track the issue reported or service requested, and assigned to groups or agents. Customer service agents in your organization work on the cases and resolve issues. Inactive false com.snc.asset_management com.snc.state_flows com.glide.connect.support com.glide.connect.support.routing com.snc.assignment_workbench com.snc.cs_base com.snc.skills_management com.snc.assessment_core com.snc.process_flow_formatter com.snc.task_relations com.snc.task_activity com.snc.matching_rule com.sn_resolutionshaper com.sn_openframe com.sn_shn com.snc.contextual_search.dynamic_filters com.sn_cs_social Customer Service Base Extension Entities [com.snc.cs_base_extension]

This plugin provides granular access control through relationships, user profile attributes and roles. Active false com.sn_customerservice Customer Service Case Types [com.snc.csm_case_types]

Enables customers to manage complex case processes by defining new case types. A case type represents an individual business process and is a collection of diverse inputs and tasks that an agent performs to resolve customer requests. Inactive true com.sn_customerservice Customer Service CTI Demo Data [com.snc.customerservice_cti_demo]

Provides demo data for the CTI Softphone application. Inactive false com.sn_customerservice com.snc.cti Customer Service Household [com.snc.household]

Enables managing customer service for consumers belonging to the same household. Provides the ability to define the members of a household and relationships between them. Active true com.snc.cs_base_extension Customer Service Install Base Management [com.snc.install_base]

Enables customers to capture the current state of a customer's install base and establish the relationship to any downstream entities that might impact their functioning. Inactive false com.sn_customerservice Customer Service Management Demo Data [com.snc.customerservice.demo]

Provides demo data for the Customer Service Management application. Inactive false com.sn_customerservice com.glide.service-portal.consumer-portal com.glide.service-portal.customer-portal com.snc.case_assignment_workbench_demo com.snc.work_management.demo com.snc.planned_maintenance com.snc.kb_product_entitlements com.snc.publications_demo com.snc.shn_demo com.snc.csm.order com.snc.csm_fsm_integration Customer Service Management for Orders [com.snc.csm.order]

Extends the Customer Service Management application to support order-related issues by integrating with order management systems to create and resolve customer requests. Inactive true com.sn_customerservice Customer Service Mobile [com.sn_csm_mobile]

Enables the mobile user interface for Customer Service Management. Inactive false com.sn_customerservice Customer Service NLU Model for Virtual Agent Conversations [com.sn_csm.nlu]

Enables CSM Virtual Agent conversations. Active false com.sn_customerservice com.glide.cs.chatbot com.glide.cs.sn-va-web-client-app Customer Service Portal [com.glide.service-portal.customer-portal]

Enables the Customer Service Portal, a web-based portal based on the Service Portal application that your company can use to provide information and support to customers. Inactive false com.glide.service-portal.customer-service-base Customer Service Social Integration [com.sn_cs_social]

Customer Service Social integration, currently adds appropriate data schema changes needed for social integration scenarios. Inactive false Customer Service Spoke [com.snc.customer_service.spoke]

Enables Flow Designer users to automate the creation of customer service cases and updates to existing cases. Inactive false Flow Designer - Installer (com.glide.hub) Customer Service Virtual Agent Conversations [com.sn_csm.virtualagent]

CSM Virtual Agent Conversations Active false com.sn_customerservice com.glide.cs.chatbot com.glide.cs.sn-va-web-client-app Customer Service with Field Service Management [com.snc.csm_fsm_integration]

Enables Account, Contact, Partner, Partner Contact, Consumer information from Customer Service to Field Service Management. Inactive false com.snc.work_management com.sn_customerservice com.glide.service-portal.customer-portal Customer Service with Request Management [com.sn_cs_sm_request]

Provides an integration between Customer Service Management and the Request Management application. Enables users to create request records from a Customer Service case. Active true com.sn_customerservice Customer Service with Service Management [com.sn_cs_sm]

Provides an integration between Customer Service Management and the Incident, Problem and Change Management applications. Enables users to create incident, problem and change records from a Customer Service case. Active true com.sn_customerservice Customer Service Install Base Management [com.snc.install_base]

Enables customers to capture the current state of their install base and establish the relationship to any downstream entities that might impact their functioning. Inactive false com.sn_customerservice Dashboard for Assessment and Survey [com.snc.assessment_core.dashboards]

Dashboard for Service Catalog [com.glideapp.servicecatalog.dashboard]

Data Archiving [com.glide.auxdb]

Provides the ability to move a subset of data from large tables into the data archive. Typical candidates include historical ITIL documents such as incidents that were closed last year, but the functionality supports archiving of non ITIL documents as well. Active false com.snc.db.replicate Data Classification [com.glide.data_classification]

Active true Data Certification [com.snc.certification_v2]

Enables field-level certification of data, either scheduled or on-demand. Inactive true com.glide.list_v2 com.snc.certification_core Data Discovery APIs [com.glide.data_discovery]

Provides the APIs to discover sensitive data. Active false Data Filtration [com.glide.data_filtration]

(New in Tokyo )

Controls the access to tables and records based on subject attributes when performing read queries. Inactive false None Data Lookup and Record Matching Support [com.glide.data_lookup]

Allows administrators to define rules that automatically set one or more field values when certain conditions are met. This plugin completely replaces Priority Lookup. Any custom logic defined in the CalculatePriority business rule must be manually translated into the new priority data lookup definition. Active true Data Lookup and Record Matching Support for Service Catalog [com.glide.data_lookup.catalog]

Allows administrators to perform data lookups for variables on service catalog item screens, on requested items, and on catalog tasks as a user fills out the values contained in variables. Active false com.glideapp.servicecatalog.platform com.glide.data_lookup Data Policy 2 [com.glide.data_policy2]

Defines mandatory or read-only requirements for table fields. Active false Data Structures [com.snc.datastructure]

Provides element types: DataStructure and DataObject for flyweight data that can be stored internally as JSON and utilized via the DataStructure API. Active false Database Column Offrow Migration [com.glide.db.offrow_migration]

UI/Script elements to allow for compatible columns to be moved offrow. Inactive false Database Rotation [com.snc.db.rotation]

Provides the ability to break large tables into smaller, more manageable tables â€“ these smaller tables contain a specified period of data and the table with oldest data is purged on an on-going basis. Active false Database Rotation with Default Tables [com.snc.db.rotation_default_tables]

Adds database rotation functionality to default tables. Active false com.snc.db.rotation Database Storage for Audio Files [com.glide.db_audio]

Allows audio files to be uploaded and stored in the database, and referenced in HTML. Active false Database Storage for Images [com.glide.db_images]

Allows images to be uploaded and stored in the database, and referenced in HTML. Active false Database Storage for Video Files [com.glide.db_video]

Allows video files to be uploaded and stored in the database, and referenced in HTML. Active false Database Views [com.glide.db_view]

Allows you to define table joins for reporting purposes. Active false Database Views for Service Management [com.snc.service.db_views]

Predefined Database Views for Service Management. Active false com.glide.db_view com.snc.service com.snc.problem com.snc.incident com.glide.metrics DataTables 1.1.0 Components [com.glide.ui.ng.datatables]

DataTables 1.1.0 Components Inactive false Default Financial Management Cost Model [com.snc.financial_management_model]

Provides a preconfigured Cost Model and artifacts to enable Financial Analysts to assemble spending data and generate reports. Activation of this plugin on production instances may have licensing implications.

Contact your ServiceNow account team for details.

Inactive true com.snc.financial_management Delegated Dev User Administration [com.sn_dd_user_admin]

Delegated Dev User Administration. Active false Delegated Development [com.glide.delegated_development]

Support for controlled development by users who do not have full administrative rights. Active false Delegated Request Experience (Maintenance mode) [com.glideapp.servicecatalog.request_management.delegated_request_experience]

Enables delegated requests for catalog items and activates the Requested For variable type and the Requested For field in Requested Item Active false com.glideapp.servicecatalog.platform com.glideapp.servicecatalog.requested_for Delete Recovery [com.glide.delete_recovery]

Provides the ability to recover individual deleted items including all related cascaded deleted items. Active false Delete Recovery: Partial Undelete Support [com.glide.delete_recovery.partial_undelete]

Extends the Delete Recovery plugin to support partially undeleting records from a transaction. Active false com.glide.delete_recovery Demand Core [com.snc.demand_core]

Demand Core Plugin aids in planning, organizing, and managing Demands with basic features. Active false Demand Management [com.snc.demand_management]

Aids with capturing the demand and provides tools to screen, assess, and prioritize it. Only upgrade is allowed for this plugin. Activation should be done through PPM Standard plugin. Inactive true com.snc.process_flow_formatter com.snc.assessment_core com.snc.timeline_visualization com.snc.bubblechart_workbench Depreciation [com.snc.depreciation]

Core depreciation capabilities. Active false Designer Common [com.glide.ui.ng.dc]

Provides common components required by designers such as the form designer and the quiz designer. Active false com.glide.ui.tablet.theme com.glide.ui.ng com.glide.ui.themes.doctype Desired State Certification [com.snc.certification_desired_state]

Evaluates records to see if they match a desired state, scheduled or on-demand. Active true com.snc.certification_core DevOps [sn_devops]

(Available in the ServiceNow Store)

Provides data insights, accelerates change, and increases visibility into your DevOps environment. DevOps Config [sn_devops_config]

(Available in the ServiceNow Store)

Manages and validates configuration data in your DevOps environment using a single system. Active false sn_cdm DevOps Insights [sn_devops_insights]

(Available in the ServiceNow Store)

Shows the results of your overall DevOps process in a data-driven dashboard. DevOps Integration with Rally [sn_devops_rally]

(Available in the ServiceNow Store)

Provides integration with Broadcom Rally to expose data like projects, user stories, and defects from the Rally tool in DevOps Change acceleration. You can then associate these Rally planning objects to commits and pipelines for full change traceability and acceleration. Active false com.sn_devops DevOps Util [com.snc.sn_devops_util]

(New in Tokyo )

Serves as an interface to call global APIs from DevOps. Active false DHTMLX Gantt Library [com.snc.dhtmlx.gantt]

DHTMLX Gantt library. Inactive false DHTMLX Scheduler Library [com.snc.dhtmlx.scheduler]

DHTMLX Scheduler library. Active false Diagnostic Monitoring [com.glide.monitor.diagnostics]

Provides advanced diagnostic monitoring of each node in a ServiceNow instance. Active false Dictionary overrides [com.glide.dictionary_override]

Allows specific Dictionary values to be overridden for extended table elements. For example, this plugin allows the default value for the Assigned To field in the Incident table to be different than the default value specified for the Assigned To field in the Task table. Active false Discovery and Service Mapping Patterns [com.sn_itom_pattern]

(Available in the ServiceNow Store)

Deploys additional Discovery and Service Mapping Patterns. Active false None Discovery for Operational Technology [com.sn_otsm_discovery]

Distribution Download Proxy [com.glide.dist_download_proxy]

Proxy for downloading a distribution. This plugin is activated automatically when the MID Server is activated, to handle the REST requests for file downloads that a MID Server sends to the instance. Active false Document Intelligence Administration [com.snc.docintel_admin]

(Available in the ServiceNow Store)

Better administration experience for Document Intelligence. Active false Document Intelligence (sn_docintel) Predictive Intelligence (com.glide.platform_ml) Document Service [com.sn_bom_document]

Document Templates [com.snc.document_templates]

(Available in the ServiceNow Store)

Enables you to create HTML and PDF document templates to generate standard letters or documents. Automates and simplifies the process of filling, signing, and reviewing a document online. Document Template Integration with AdobeSign [sn_dt_adobesign]

(Available in the ServiceNow Store)

Enables you to use the Adobe Sign application for signing documents that are generated from ServiceNow Document Templates. Active true None Document Template integration with DocuSign [sn_dt_docusign]

(Available in the ServiceNow Store)

Enables you to use the DocuSign application for signing documents that are generated from ServiceNow Document Templates. Active true None Documents Configuration [com.glide.doc.config]

Provides a feature to create a Table of Contents configuration (that is adding table of contents) and a document configuration such as page numbers to a PDF document that is generated from an HTML document. The plugin provides features to navigate easily through the PDF using Table to Contents and Document Configuration. Active false None Domain Support - Domain Extensions Installer [com.glide.domain.msp_extensions.installer]

Enables domain separation for Cloud Provisioning and Governance . Instances activating Domain separation should use this plugin. In addition to functionality in the Domain Support plugin, this plugin installs Domain Support - Domain Extensions that include further domain separation enhancements for all domain customers including Managed Service Providers. If the Domain Support plugin is already active, content in the Domain Support - Domain Extensions plugin will not be installed to the instance. Dynamic Related Records for Configurable Workspace [com.snc.uib.sn_dyn_rel_rec]

Dynamic related records provide agents with access to relational information based on the context of the current record. Admin can configure related record definitions that increase agent productivity by making data available in context to the action that the agent is performing. Dynamic Scheduling [com.snc.dynamic_scheduling]

Dynamic scheduling for Service Management Applications with support for bulk task recommendations and interval based auto assignment. Inactive false com.snc.matching_rule com.snc.service_management.core Dynamic Translation [com.glide.dynamic_translation]

Adds ability to translate the given text from source language to target language using external machine translation providers. Active false com.glide.hub.integrations Dynamic Translation for Virtual Agent [com.glide.cs.dynamic.translation.virtual_agent]

(New in Tokyo )

Activates the Dynamic Translation for Virtual Agent. active false com.glide.dynamic_translation com.glide.dynamic_translation.va_async Dynamic Translation Spoke [com.glide.dynamic_translation.spoke]

Provides actions that enable the ability to translate text(s) from one language to other language(s) and to detect the language of given text. Active false com.glide.hub com.glide.hub.integration.runtime E164 Compliant Phone Number [com.glide.phone_number]

Ensures that all necessary information for a phone number is included and properly formatted to successfully route an international call over a territory's public telephone network. Active true Email - OAUTH support for IMAP and SMTP [com.glide.email.oauth]

Support for XOAUTH and XOAUTH2 email authentication. Inactive false com.glide.email_accounts com.snc.platform.security.oauth Email - Support for Email Processing by Microsoft Graph API [glide.email.graph]

(New in Tokyo )

Processes inbound emails using Microsoft Graph API. Active false com.glide.email_accounts com.snc.platform.security.oauth com.glide.email.oauth Email Access Restriction [com.glide.email_access_restriction]

Allows email table ACL conditional overrides Active false Email Accounts [com.glide.email_accounts]

Enables you to define email accounts and settings in individual records. Active false Email Address Filter [com.glide.email_address_filter]

APIs and data structures for email address filtering Active false Email Automatic User Creation [com.glide.email_createuser]

Sets glide.email.create_userid_from_email=true so that when automatic user creation is enabled, the UserID of newly-created users matches the user's email address. Also widens sys_user.user_name column to 100 bytes to accommodate longer UserIDs based on email addresses. Active false Email Client [com.glide.email_client]

Enables you to send email directly from any record Active false com.glide.email_address_filter Email Client Template [com.glide.email_client_template]

Template defines default content for the Email Client. Active false Email Digest [com.glide.email_digest]

Email Digest Active false Subscription Based Notifications Outbound Email Notifications com.glide.notification.preference.service Email Filters [com.glide.email_filter]

Filters emails into different mailboxes or junk, depending on headers and subject. Ignores any email that contains a VCAL invitation. Active false Email Notification Preview Plugin [com.glide.email_notification_preview]

Allows you to easily preview a ServiceNow email notification without sending the notification. This allows you to preview notifications at design time. Active false Email Notification Script for Contextual Search Results [com.snc.adv_cxs_results_email_script]

Provides script for embedding contextual search results based on Predictive Intelligence additional resources and search resources in email notifications. Inactive false Email Retention [com.glide.email_retention]

Provides retention policy for email. Active false com.glide.mailbox com.glide.auxdb Email Service [com.glide.email.service]

Defines javascript and REST API for sending email. Active false com.glide.mailbox Email Unsubscribe [com.glide.email_unsubscribe]

Adds the ability to include an unsubscribe link in notifications. Active false com.glide.email_ordered_processing com.glide.notification.subscription Email/SMS Separation [com.glide.email_sms_separation]

Separation of the sending of SMS and email by adding a column to the email table. Prevents SMS messages from slowing down email message sending and vice versa. Activation of this plugin will cause email to stop sending during activation. On systems with large email tables this can take hours, and is not recommended. Active false com.glide.notification Embedded Help [com.glide.embedded_help]

Provides targeted help content to a user in a UI page. Administrators can create customized embedded help to assist users with specific business processes within an organization. Active false com.glide.ui.hopscotch Embedded Help for ServiceNow Flow Designer [com.glide.hub.flow_designer_embedded_help]

This plugin is for the embedded help panel in Flow Designer. In Quebec, there is a help panel to help users easily access documentation on Flow Designer without having to navigate to the documentation site. Active false Employee Center [com.snc.employee_center]

Employee Center - Core [com.snc.employee_center_core]

Employee Center - Pro [com.snc.employee_center_pro]

Employee Center - Pro [com.sn_ex_employee_center_pro]

Employee Center Pro False Inactive com.sn_hr_service_portal Employee Center integration with Zoom [com.snc.sn_ex_ec_zm]

(Available in the ServiceNow Store)

Enables Employee Center integration with Zoom. Active true sn_ex_sp Employee Document Management [com.sn_employee_document_management]

Enables you to manage large numbers of employee documents efficiently. Provides storage space and a filing system that allows you to easily retrieve documents, as well as define who can view sensitive documents, and when to purge documents. Important: To use Employee Document Management, the Human Resources Scoped App: Core plugin must be licensed and activated. Inactive true com.snc.documentviewer com.glide.scope.access.restricted_caller Employee Relations integration with NAVEX EthicsPoint [sn_hr_navex_ep]

(Available in the ServiceNow Store)

Pulls employee relation cases from NAVEX EthicsPoint into ServiceNow Platform, enabling an HR Agent to work on employee relation cases from an ServiceNow instance. Active false None Employee Service Center [com.sn_hr_service_portal]

Activates a portal framework that allows administrators to build a mobile-friendly self service experience for users. Active true com.glide.connect.support com.glide.connect.sp_widgets com.sn_content_delivery com.sn_content_automation com.glide.va.sp_widgets com.glideapp.user_criteria.scoped.api EMR Help [sn_ind_rmt_help]

(Available in the ServiceNow Store)

Simplifies and streamlines the process to submit ServiceNow IT service requests related to an electronic medical record (EMR) system. Inactive true com.glide.encryption com.sn_ind Encrypted Workflow Scratchpad [com.snc.encrypted.scratchpad]

Encrypted Scratchpad support on the Workflow Context and Workflow Executing Activities. Active false com.glideapp.workflow com.glide.encryption Encryption Core [com.glide.encryption.core]

Common scripts and logic between Edge Encryption and Encryption Support. Inactive false Encrypted Workflow Scratchpad [com.snc.encrypted.scratchpad]

Encrypted Scratchpad support on the Workflow Context and Workflow Executing Activities. Inactive false com.glideapp.workflow com.glide.encryption Engine Based Notifications [com.glide.email_engine_notifs]

Container for engine-based email notifications. Contains a set of default email notifications. Installed only on new z-boots. Active false Enhanced Web Service Provider - Common [com.glide.web_service_provider_v2]

Active false com.glide.web_service_provider Enterprise Asset Management [com.sn_eam]

(Available in the ServiceNow Store )

Provides a comprehensive end-to-end solution for managing the full lifecycle of non-IT assets, providing deep visibility into the asset estate, minimizing costly downtime, and maximizing the asset usable life. Inactive true com.sn_eam_core com.snc.procurement com.sn_itam_recomm com.snc.asset_management sn_cmdb_ci_class com.sn_itam_common com.sn_ent com.sn_risk_heatmap Environmental, Social, and Governance Management [com.sn_esg]

(Available in the ServiceNow Store)

Provides capabilities to collect, manage, and report organizational environmental, social, and governance (ESG) data and activities to stakeholders including investors, customers, and regulators. Active true com.sn_grc com.sn_grc_workspace com.sn_compliance com.snc.goal_framework com.sn_grc_metric E-Signature [com.snc.esign]

Allows for the electronic signing of documents on both desktop and mobile. Signatories can sign with their credentials, as an acknowledgment, or as a typed or drawn e-signature. Active false com.snc.signaturepad com.snc.document_management com.snc.documentviewer ERP Customization Mining [com.snc.uib.sn_erp_mining]

(Available in the ServiceNow Store)

Enables use of ERP Customization Mining to identify customized application candidates for replatforming. Active true com.snc.sn_erp_integration com.glide.platform_ml ERP Canvas [com.snc.sn_erp_integration]

(Available in the ServiceNow Store)

Enables access to remote tables for ERP Customization Mining. Active false com.glide.script.vtable ESS Portal (implemented within Content Management) [com.glide.cms.extensions]

ESS portal content management application. Demo data includes the actual ESS portal. Use Service Portal for new development instead of CMS. Service Portal is an alternative to CMS with a refined user experience, and is active by default in the base system. For more information, see Service Portal and Content Management and Service Portal . Active true com.glide.cms Event Management Mobile Interface Content [com.em-mobile-app]

Content Of Event Management Mobile Interface Content. Inactive false Event Management metric explorer [com.sn-em-metric-explorer]

Event Management Overview Homepage [com.glideapp.report.em]

Event Management Overview Homepage Inactive false com.glideapp.report com.glideapp.itom.snac Event stats [com.glide.stats.event]

Event stats. Active false com.glide.stats Evidence Management [com.sn_evidence_management]

Enables you to collect, categorize, retain, and secure evidence that can be used in cases that require gathering and reviewing artifacts for an investigation. Active true Execution Plan support for the service catalog [com.glideapp.servicecatalog.execution_plan]

Service Catalog execution plans. Active true com.glide.execution_plan Expense Line [com.snc.expense_line]

Core expense line table that enables cost tracking. Integrated with asset management, CMDB, cost management, and contract management. Active false Extended CMDB [com.snc.extended_cmdb]

Provides specialized configuration items, such as radio hardware, test equipment, and voice system hardware. Inactive false com.snc.cmdb External Content for AI Search plugin [com.glide.ais.external_content]

(New in Utah )

Allows ingesting external content to AI search. Active false None External file data storage [com.sn.external.files]

Stores information about files in third-party systems and provides actions to manage the information. Facilities Service Management clo [com.snc.facilities_service_automation]

Manages facilities requests and enables users to report and track requests by their location. To view requests on a floor plan, the Facilities Visualization Workbench (com.snc.facilities_service_automation.fvw) plugin is required. Integration files installed when Facilities Visualization Workbench (com.snc.facilities_service_automation.fvw) is also installed.

Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive true com.snc.service_management.core Facilities Service Management CMS Portal (Maintenance mode only) [com.snc.facilities_service_automation.cms]

Lets you launch Facilities Service Automation and other service management applications from a single CMS page. Manages facilities requests and enables users to report and track requests by their location on a floor plan. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details.

Inactive true com.snc.facilities_service_automation com.snc.service_management.core.cms Facilities Service Management Mobile (Maintenance mode only) [com.snc.facilities_service_automation_m]

Manages facilities service management mobile components. Inactive true com.snc.facilities_service_automation com.snc.service_management_m Field Normalization [com.snc.field_normalization]

Provides support for cleaning up messy data through normalization and transformation. Inactive true com.glide.vars com.glide.system_update_set Field Service Advanced Parts Sourcing [com.snc.fsm_advanced_parts_sourcing]

(New in Tokyo )

Enables Field Service agents to request and source multiple parts. Agents can receive mobile notifications when part requests are raised by their peers. Inactive true com.snc.fsm_advanced_parts_sourcing Field Service Capacity Management [com.snc.fsm_capacity_management]

Provides capabilities to manage task capacity for groups and field agents. Active false com.snc.work_management Field Service Contractor Management [com.snc.fsm_contractor_management]

Enables to outsource field service tasks. Contractor companies can re assign tasks to field agents and they can work on assigned tasks Active true com.snc.work_management com.snc.outsourced_service_provider Field Service Crew Operations [com.snc.fsm_crew_scheduling]

Helps organizations to assign the same set of resources repeatedly, to different tasks. This simplifies the scheduling process and allows field service agents to work together more consistently. Active true com.snc.work_management Field Service Management [com.snc.work_management]

Provides support for scheduling and managing on-location work tasks. Inactive false com.snc.service_management.core com.sn_shn com.snc.assignment_workbench com.snc.central_dispatch com.snc.wo_signature_pad com.snc.wm_questionnaire com.snc.dynamic_scheduling Field Service Management Access Hours Management [com.snc.fsm_access_hours]

Enables the management of access hours for work order tasks. Active false com.snc.work_management Field Service Management CMS Portal [com.snc.work_management.cms]

Lets you launch Field Service Automation and other service management applications from a single CMS page. Inactive false com.snc.work_management com.snc.service_management.core.cms Field Service Management Intelligent Task Recommendations [com.snc.fsm_task_recommendations]

Provides functionality to recommend tasks for assignment to field service technicians as well as manage criteria which can be used to make the task assignment recommendations. Active false com.snc.work_management,com.snc.task_recommendations Field Service Management Configurable Dispatcher Workspace [com.snc.uib.fsm_dispatcher_workspace]

Provides the FSM components and pages to support dispatcher flows on Agent Workspace. Active false com.snc.uib.fsm_agent_workspace com.sn_fsm_components Field Service Management Configurable Workspace [com.snc.uib.fsm_agent_workspace]

Provides the FSM components, lists, and forms to support FSM on Agent Workspace. Active false com.snc.uib.cwf_workspace com.snc.work_management Field Service Management - Customer Experience [com.snc.fsm_customer_experience]

Engage customers with relevant updates on reported issues Active false com.snc.csm_fsm_integration com.snc.notify.twilio_direct Field Service Management Demo Data [com.snc.work_management.demo]

Demonstration Data for Field Service Management covering the medical and telecommunication domains. NOTE: Installing this plugin adds new Configuration Item tables and relationships to the database. Inactive true com.snc.work_management com.snc.wo_signature_pad Field Service Management Geolocation Demo Data [com.snc.work_management_geolocation.demo]

Enables geolocation capabilities for the Field Service Management application. Inactive true com.snc.work_management.demo Field Service Management Mobile [com.snc.work_management_m]

Adds the Field Service Management menu to the mobile user interface. Inactive true com.snc.service_management_m com.snc.work_management Field Service Management Scheduling Flow Designer Flows [com.snc.sn_app_fsm_scheduling_flows]

(New in Utah )

Updates an agent’s schedule to maximize utilization if an unplanned event happens during their shift. Inactive false com.snc.work_management com.snc.dynamic_scheduling com.snc.agent_schedule Field Service - Questionnaire [com.snc.wm_questionnaire]

Create Questionnaires for Work Orders or Work Orders Tasks. Inactive false Field Service Map [com.snc.fsm_map]

Displays the dispatch map for viewing agents, tasks, and agent routes. Active com.snc.work_management Field Service Management Agent Workspace [com.snc.agent_workspace.fsm]

Enables field service users to manage work orders and tasks using the FSM agent workspace. This plugin activates the Agent Workspace (com.agent_workspace) plugin. Field Service Multi-Day Task Scheduling [com.snc.fsm_multiday_tasks]

Field Service - Signature Pad [com.snc.wo_signature_pad]

Create PDFs for closed work orders that include the name and signature of the customer and a summary of the completed work. Inactive false com.snc.pdf_generator com.snc.signaturepad Field Service Resource Scheduling [com.snc.fsm_resource_scheduling]

(New in Utah )

Enables setup of shared equipment like cranes, diggers to be set up as schedulable resources. Active true com.snc.fsm_crew_scheduling Field Service Spoke [com.snc.field_service.spoke]

Enables Flow Designer users to automate the creation of work orders and work order tasks and updates to existing work orders and work order tasks. Inactive false Flow Designer - Installer (com.glide.hub) Field Service Task Bundling [com.snc.fsm_task_bundle]

(Available in the ServiceNow Store)

Enables the management of bundled work order tasks. Active false com.snc.work_management Field Service Territory Planning [com.snc.fsm_territory_planning]

(New in Tokyo )

Enables definition and management of Territories for Field Service specific use cases. By using Field Service Territory Management with work orders and resources, customers can make sure that work order tasks are scheduled only to field agents with a matching territory. Active true com.snc.work_management com.snc.territory_planning Field Service with Project Management [com.snc.wm_ppm]

Enables Field Service Management integration with the Project Management application. This plugin activates the Project Management plugin, which may require additional licenses. Inactive true com.snc.work_management com.snc.financial_planning_pmo Field Service with Project Management Demo [com.snc.wm_ppm_demo]

Demonstration data for the Field Service Management integration with the Project Management application. Inactive false com.snc.wm_ppm com.snc.work_management.demo com.snc.customerservice.demo Field Service with Service Locations support [com.snc.fsm_service_locations]

Enables to create a new service location from the WO/WOT whenever the preferred location does not exist among the stored locations. Active true com.snc.work_management,com.sn_fsm_components Finance Close Automation [sn_fcms]

Reduce close risk with intelligent task automation Inactive true sn_fin sn_fcms_intg com.glide.scope.access.restricted_caller Finance Common Architecture [com.sn_fin]

(Available in the ServiceNow Store)

Maintains primary data such as Enterprise Resource Planning (ERP) sources, legal entities, accounting periods, and so on. Inactive true com.snc.fiscal_calendar com.snc.fin_dep com.glide.scope.access.restricted_caller com.glide.web_service_insert_multiple Finance – ERP Integration [com.sn_fcms_integrations]

(Starting with the Utah release, Finance – ERP Integration is renamed as ERP Integration Framework.)

(Available in the ServiceNow Store)

Provides integration support between the ServiceNow platform and common ERP systems. Inactive false Finance Service Management [com.snc.finance_service_automation]

(Maintenance mode only)

Planned for deprecation in March 2025 or subscription term end.

Manages finance requests and enables users to report and track those requests. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive true com.snc.service_management.core Finance Service Management Mobile [com.snc.finance_service_automation_m]

Manages Finance Service Management mobile components. Inactive true com.snc.finance_service_automation com.snc.service_management_m Financial Charging [com.snc.service_charging]

Enables financial analysts and business unit owners to measure and show charges based on the actual consumption of services. Get insight into your services and the utilization of those services by each department.

Activation of this plugin on production instances may have licensing implications. Contact your ServiceNow account team for details.

Inactive true com.snc.itfm_core Modeling Engine [com.snc.financial_management]

Enables financial analysts to assemble spending data, build cost models, and generate reports to show how funds are being used. Activation of this plugin on production instances may have licensing implications. Contact your ServiceNow account team for details. Inactive true com.snc.itfm_core com.snc.financial_planning com.snc.cost_management com.snc.service_charging Financial Management For APM [com.snc.financial_management_for_apm]

Enables integration Financial Management with Application Portfolio Management providing preconfigured Cost Models.Activation of this plugin on production instances may have licensing implications. Contact your ServiceNow account team for details. Active false com.snc.financial_management Financial Management for CSM [com.snc.financial_management_for_csm]

Plugins for Customer Service Management and Field Service Management provide integration with the Financial Management application. These plugins add cost allocations for the CSM and FMS applications as well as dashboards and reports. Financial administrators can use these cost allocations on the Financial Management workbench to allocate, track, and report on expenses. Inactive true com.snc.financial_management com.sn_customerservice Financial Management For FSM [com.snc.financial_management_for_fsm]

Enables integration Financial Management with Field Service Management providing preconfigured Cost Models and a dashboard.

Activation of this plugin on production instances may have licensing implications. Contact your ServiceNow account team for details.

Inactive true com.snc.financial_management com.snc.work_management com.snc.pa com.snc.pa.fm.fsm Financial Management for SPM [com.snc.financial_management_for_spm]

Enables integration of Financial Management with Service Portfolio Management providing preconfigured Cost Models. Activation of this plugin on production instances may have licensing implications. Contact your ServiceNow account team for details. Active true com.snc.financial_management com.spm_owner_workspace Financial Planning [com.snc.financial_planning_default_definition]

Provides preconfigured Financial Plan Definition and all its artifacts which enables Financial Analysts to plan for costs, make forecasts, and evaluate actual expenses versus planned expenses. Planning take into consideration a wide range of items in your infrastructure, including assets, labor, and the configuration items in the CMDB. Activation of this plugin on production instances may have licensing implications. Contact your ServiceNow account team for details. Inactive true com.snc.financial_planning Financial Services Operations - Core [com.sn_bom]

Financial Services Business Customers Lifecycle Operations [com.sn_bom_clo_b2b]

Financial Services Business Deposit Operations [com.sn_bom_deposit_b2b]

(New in San Diego )

Application specific to business deposit operations focused on origination, servicing, and closure of deposit accounts and is part of the Financial Services Operations product. Inactive true com.snc.csm_contributor_user sn_csm_playbook sn_bom sn_bom_document Financial Services Complaint Management [com.sn_bom_compl]

Financial Services Know Your Customer [com.sn_bom_kyc]

Financial Services Personal Customers Lifecycle Operations [com.sn_bom_clo_b2c]

Financial Services Personal Deposit Operations [com.sn_bom_deposit_b2c]

(New in San Diego )

Application specific to personal deposit operations focused on origination, servicing, and closure of deposit accounts and is part of the Financial Services Operations product. Inactive true com.snc.csm_contributor_user sn_csm_playbook sn_bom sn_bom_document Financial Services Remote Tables (New in San Diego )

Financial Services Treasury Operations [com.sn_bom_treasury]

Fiscal Calendar [com.snc.fiscal_calendar]

Enables to generate and manage different kinds of Fiscal calendar which is used in various Financial applications. Activation of this plugin on production instances may have licensing implications. Contact your ServiceNow account team for details. Inactive false com.glide.dynamic_operands.datetime Fixed Asset [com.snc.fixed_asset]

Core fixed asset tracking Active false Fixed Costs [com.snc.fixed_costs]

Fixed Costs Active false com.glide.metrics Flow Client [com.glide.hub.flow.client]

The client side API for interacting with flows, subflows, and actions Active false com.glide.hub.scriptable.plan.runners Flow Designer - Designer [com.glide.hub.designer]

Flow Designer - Designer Active false com.glide.hub.designer_backend.suite Flow Designer - Engine Reporting Dashboard [com.glide.hub.flow_reporting.dashboard]

Flow Engine Reporting PA Dashboard for Flow Designer. Active false com.glide.hub.flow_reporting com.glide.dashboards Flow Designer - Flow Engine [com.glide.hub.flow_engine]

Flow Designer runtime components. Active false Flow Designer - Flow Engine Reporting [com.glide.hub.flow_reporting]

Flow Engine Reporting components. Active false com.glide.hub.flow_engine com.glideapp.dashboards Flow Designer - Installer [com.glide.hub]

Suite of plugins necessary to support the Flow Designer Designer App. Active false Flow Designer - Flow Engine Flow Designer - Flow Engine Reporting com.glide.hub.flow_reporting.dashboard Outbound Tracking Flow Designer Action Step - Log Flow Designer Action Step - Script Flow Designer Action Step - CRUD com.glide.hub.action_step.notification Flow Designer Action Step - CORE com.glide.hub.action_step.service_catalog com.glide.hub.designer_backend.model Flow Designer Action Step - Email Flow Designer System Level Actions Connect Spoke for Flow Designer Flow Designer - Designer com.glide.hub.action_step.email_header com.glide.hub.action_step.look_up_email_attachments App Dependency Client Flow Designer Action Step - CORE [com.glide.hub.action_step.core]

Action Step - Core operations on GlideRecord. Active false com.glide.hub.action_step.template Flow Designer Action Step - CRUD [com.glide.hub.action_step.crud]

Action Step - CRUD operations on GlideRecord. Active false com.glide.hub.action_step.template Flow Designer Action Step - Email [com.glide.hub.action_step.email]

Action step for emails. Active false com.glide.email.service com.glide.hub.action_step.template Flow Designer Action Step - Log [com.glide.hub.action_step.log]

Action Step - Log. Active false com.glide.hub.action_step.template Flow Designer Action Step - Notification [com.glide.hub.action_step.notification]

Action steps for notifications. Active false com.glide.notification com.glide.hub.action_step.template Flow Designer Action Step - Payload Builder [com.glide.hub.action_step.payload]

Action Step - Payload Builder Active false com.glide.hub.action_step.template Flow Designer Action Step - Script [com.glide.hub.action_step.script]

Action Step - Script. Active false com.glide.hub.action_step.template Flow Designer Action Step - Service Catalog [com.glide.hub.action_step.service_catalog]

Action Step - Service Catalog. Active false com.glide.hub.action_step.template Flow Designer Action Step Template [com.glide.hub.action_step.template]

Action Step Template Design Time components. Active false Flow Designer Action Trigger [com.glide.hub.flow_trigger]

Action plans that map a Trigger (Record, Email, REST) to an Action. Active false com.glide.hub.flow_engine Flow Designer Designer Backend [com.glide.hub.designer_backend.suite]

Suite of plugins necessary to support the Flow Designer Designer App. Active false com.glide.hub.action_step.log com.glide.hub.action_step.script com.glide.hub.action_step.crud com.glide.hub.action_step.email com.glide.hub.action_step.notification com.glide.hub.action_step.core com.glide.hub.designer_backend.model com.glide.hub.action_type.system Flow Designer Designer Model [com.glide.hub.designer_backend.model]

Data model and REST API for representing Process Plans as Flows, Actions, and Steps. Active false com.glide.element_mapping com.glide.hub.flow_engine com.glide.hub.flow_trigger com.glide.hub.flow_reporting com.glide.hub.action_step.template Flow Designer Scriptable Plan Runner API's [com.glide.hub.scriptable.plan.runners]

The API's needed to run flows, subflows, and actions through script. Active false com.glide.hub.flow_engine Flow Designer support for the Service Catalog [com.glideapp.servicecatalog.flow_designer]

Service Catalog Flow Designer Active true com.glide.hub.flow_trigger.catalog Flow Designer System Level Actions [com.glide.hub.action_type.system]

Action Type Definitions for low-level functions such as GlideRecord operations. Active false com.glide.hub.designer_backend.model Flow Template Builder [com.sn_flow_template]

(New in San Diego )

Form Designer [com.glide.ui.ng.fd]

Form Designer Active false com.glide.ui.ng.dc com.glide.ui.tablet.theme com.glide.ui.ng com.glide.ui.themes.doctype Form Personalization [com.glide.ui.personalize_form]

Enables users to personalize the layout for any form view. Active false com.glide.ui.doctype FSM Agent Workspace [com.snc.agent_workspace.fsm]

Enables users to manage work orders and tasks within the agent workspace. Inactive false com.agent_workspace FSM Shift Scheduling [com.snc.sn_fsm_shift_schdlng]

(Available in the ServiceNow Store)

Enables the management of agent shift Scheduling functionalities for Field Service Management Workforce Optimization. Active true com.snc.sn_wfo_cfg_ws com.sn_shift_planning_host com.snc.uib.agent_shift_planning com.snc.skills_management com.snc.skill_determination com.snc.sn_wfo_skill_review com.glide.dynamic_translation FSM Team Performance Management [com.snc.sn_fsm_team_mgmt]

(Available in the ServiceNow Store)

Manages the team performance functionalities for Field Service Management Workforce Optimization. Active true com.snc.sn_fsm_shift_schdlng com.sn_team_perf com.snc.pa com.snc.pa.insights com.snc.pa.spotlight com.snc.work_management_pa FSO Process Optimization Content Pack [sn_bom_po]

(Available in the ServiceNow Store)

Provides Process Optimization capabilities to Financial Services Operations applications. Inactive false com.sn_process_optimization sn_bom Fullcalendar Library [com.snc.fullcalendar]

Fullcalendar library v2.5.0. Inactive false Geolocation [com.snc.geolocation]

Uses Google Maps to track users, plan efficient routes between locations, and assist in finding accurate travel times. The system locates users from latitude and longitude information provided by their mobile devices. Inactive false Github Spoke [com.sn.github.spoke]

The GitHub Spoke for IntegrationHub provides actions that a Process Analyst can use when designing flows. The actions allow them to automate GitHub tasks. Gitlab Spoke [com.sn.gitlab.spoke]

The GitLab Spoke for IntegrationHub provides actions that a Process Analyst can use when designing flows. The actions allow them to automate Gitlab. Glide Conversation Server [com.glide.cs]

Glide Conversation Server. Inactive true com.glide.connect.support com.glide.cs.branding com.glide.cs.live_agent_settings com.glide.cs.sn-va-web-client-app Glide Conversation Server Adapters [com.glide.cs.adapter]

Glide Conversation Server Adapters Active false com.glide.cs com.glide.external.app com.glide.channelproxy com.snc.bot_install_ui Glide Metadata [com.glide.metadata]

Core metadata support. Active false Glide Metadata Delete [com.glide.metadata_delete]

Core metadata delete support. Active false com.snc.metadata com.snc.metadata_tree Glide Logging Framework Extensions [com.glide.log]

Contains extensions to glide logging framework and script API. Active false None Glide Notification Translation [com.glide.notification.translation]

(New in Tokyo )

Adds the ability to send multi-lingual emails based on recipient preferences. Active false com.glide.localization_framework.installer Glide Virtual Agent [com.glide.cs.chatbot]

Activates the Virtual Agent framework and the other necessary plugins. Active false com.glide.cs.chatbot.lite com.glide.cs.custom.adapter com.glide.cs.nlu.topics com.glide.nlu.intent.discovery com.glide.nlu.ibmwatson.intent.discovery com.glide.nlu.msluis.intent.discovery Glide Virtual Agent Lite [com.glide.cs.chatbot.lite]

Activates the lite version of the Virtual Agent bot platform and other necessary plugins. Active false com.glide.cs com.glide.va.sp_widgets com.glide.cs.adapter com.glide.cs.settings com.glide.cs.topics com.glide.service-portal.agent-chat com.glide.cs.topic_blocks com.snc.conversation_builder Global Application File Management [com.snc.global_app_files]

UI components and utilities for managing application files in the global scope. Active false com.glide.scripted_rest_services com.glide.ui.ng Goal Framework [sn_gf]

(Available in the ServiceNow Store )

Enables strategic planning and helps define and construct strategic priorities and associate goals for the organization. This application facilitates personas such as strategy officers, SRO, ePMO, and portfolio managers to track strategy execution by associating work and planning items such as demand, project, and portfolio to the defined goals. Active false None Goal Framework for SPM [sn_gfa]

(Available in the ServiceNow Store)

Provides the capability to monitor the goal progress in real time by automating the actual value of the targets from any source present on the Now Platform. Active true sn_gf Google Calendar Spoke [com.sn.gcalendar.spoke]

The Google Calendar Spoke for IntegrationHub provides actions that a Process Analyst can use when designing flows. The actions allow them to automate Google Calendar. Google Maps plugin [com.glideapp.google_maps]

Allows the display of Google Maps within the product as map pages. Active false com.glide.ui.ng com.glide.rest.service Granular Delegation [com.glide.granular_service_delegation]

Delegate specific assignments and approvals to another user for a period of time. Inactive false GraphQL Schema for Contextual Search [com.snc.contextual_search.graphql]

Provides GraphQL schema for contextual search services true false com.glide.graphql GraphQL Schema for Knowledge in Contextual Search Application Portfolio Management [com.snc.knowledge3.graphql]

Provides GraphQL schema for contextual search sources like Knowledge true false com.snc.contextual_search.graphql GRC: Audit Management [com.sn_audit]

The GRC: Audit Management application provides a centralized process for Internal Audit teams to automate the complete audit life cycle. Project driven audits allow auditors to quickly scope engagements, conduct fieldwork, collect control evidence, and track audit observations. Inactive true com.sn_grc com.glide.ui.ng com.snc.common_workbench GRC: Audit Management Workspace [sn_audit_workspace]

GRC: Business Continuity Management – Components [sn_bcm_components]

Provides seismic components for Business Continuity Management application GRC: Business Continuity Management – Core [sn_bcm]

Provides capabilities to configure the core data and workspace that are required for the business continuity management applications. GRC: Business Continuity Planning [sn_bcp]

Provides capabilities for business continuity management teams to create, review, and approve business continuity and disaster recovery plans. GRC: Business Impact Analysis [sn_bia]

Provides structured workflows for business continuity management teams to assess the impact of a disruption to critical resources such as business processes, applications, and locations. GRC: Crisis Management [sn_recovery]

Provides capabilities for business continuity management teams to activate business continuity plans during plan exercises and actual crisis events. GRC: Compliance UCF [com.sn_comp_ucf]

The GRC: Compliance UCF plugin is an add-on that provides GRC: Policy and Compliance Management with the capability to download regulatory content and common controls from the Unified Compliance Framework (UCF). Inactive false com.sn_compliance GRC:Mobile [com.sn_grc_mobile]

There are two GRC core applications that are viewed on the GRC Mobile app: Policy and Compliance Management and Risk Management. There are two GRC core applications that are viewed on the GRC Mobile app: Policy and Compliance Management and Risk Management. Inactive false com.glide.sg , com.glide.sg.agent_native_client GRC: Performance Analytics Integration [com.sn_grc_pa]

GRC: Performance Analytics Integration enables risk and compliance managers to continuously monitor key risk and control indicators using the advanced reporting capabilities provided by Performance Analytics. Inactive false com.sn_grc GRC: Policy and Compliance Management [com.sn_compliance]

The GRC: Policy and Compliance Management application provides a centralized process for creating and managing policies, standards, and internal control procedures that are cross-mapped to external regulations and best practices. The application provides structured workflows for the identification, assessment, and continuous monitoring of control activities. Inactive true com.sn_grc com.snc.comp_attest GRC: Predictive Intelligence [com.sn_grc_pred_intel]

Enables customers to utilize the machine learning algorithms for a wide variety of GRC use cases such as Issue Assignment. This plugin may require a separate license. Contact ServiceNow for details. Inactive false com.glide.platform_ml com.sn_grc GRC: GRC Profile Dependencies [com.snc.grc_profile_dep]

Installs all the dependent plugins required to support the GRC Profile application. Active false com.snc.grc.common com.snc.planned_task_v2 GRC: Regulatory Change Management [com.sn_grc_reg_change]

The Regulatory Change Management application enables customers to check upcoming regulatory changes, assess their impact, and implement risk and compliance-related changes, ensuring overall regulatory compliance. Active true com.snc.grc_policy_dep com.snc.grc_profile_dep com.snc.grc_risk_dep com.glide.hub.action_step.sftp com.glide.hub.action_type.datastream com.glide.hub.integration.runtime GRC integration with Thomson Reuters Regulatory Intelligence [com.sn_grc_int_tr]

Use the GRC integration with Thomson Reuters Regulatory Intelligence application to integrate with the Thomson Reuters platform and to consume the Thomson Reuters Regulatory Intelligence (TRRI) feeds into your ServiceNow instance. Active true com.snc.grc_profile_dep com.snc.grc_policy_dep com.snc.grc_risk_dep GRC: Advanced Risk [com.sn_risk_advanced]

As a decision-maker, at any level of the business, you can view up-to-date information regarding your organization's risk posture. Link intermediate risk statements to risks, as well as enterprise-level risk statements. Your risk management team can provide a rollup of risk statements and scores from the most granular risk to the highest enterprise-level risk statement. Additionally, as a risk manager, you can monitor risk events, relate them to existing risks, perform root-cause analysis, and track all remediation tasks. Active true com.snc.grc_profile_dep com.snc.grc_risk_dep GRC: DevOps Accelerator [com.sn_grc_devops]

(Available in the ServiceNow Store)

Maps the control objectives drawn from regulations, standards, and frameworks, such as CIS controls, NIST 800-53, ISO 27002, PCI DSS etc., to DevOps Policy as a Code Engine (PaCE). These policies are provided by the DevOps Config Policy Content Pack. This allows compliance and DevOps managers to preventatively monitor control compliance, get real-time visibility into evidence of PaCE policy execution, and allow for exception management. Active false None GRC: Risk Management [com.sn_risk]

The GRC: Risk Management application provides a centralized process to identify, assess, respond to, and continuously monitor Enterprise and IT risks that may negatively impact business operations. The application also provides structured workflows for the management of risk assessments, risk indicators, and risk issues. Inactive true com.sn_grc com.snc.risk_asmt GRC: Risk Management Dependencies [com.snc.grc_vrm_dep]

Installs all the dependent plugins required to support the GRC Risk Management application. Active false com.snc.grc_profile_dep com.snc.risk_asmt GRC: SIG Questionnaire Integration [com.sn_sig_asmt]

The GRC: SIG Questionnaire Integration plugin installs the Shared Assessments Standardized Information Gathering (SIG) questionnaire for use with the GRC: Vendor Risk Management application. Inactive true com.snc.assessment_core com.sn_vdr_risk_asmt com.snc.sig_asmt_core com.snc.document_management GRC: Vendor Risk Management [com.sn_vdr_risk_asmt]

The GRC: Vendor Risk Management application allows risk management stakeholders to identify, assess, and manage risk across the vendor ecosystem. Inactive true com.sn_comp_asmt com.snc.vendor_core com.sn_grc com.snc.vdr_risk_asmt_designer com.snc.vendor_portal GRC: Vendor Risk Management Dependencies [com.snc.grc_vrm_dep]

Installs all the dependent plugins required to support the GRC Vendor Risk Management application. Active false com.snc.grc_profile_dep com.snc.vdr_risk_asmt_designer com.snc.vendor_core com.snc.sig_asmt_core com.snc.assessment_core com.snc.document_management com.snc.vendor_portal GRC:Virtual Agent [com.sn_grc_virtual_agent]

The GRC:Virtual Agent provides chat bot functionality for common GRC operations. GRC: Workbench [com.sn_grc_workbench]

The GRC Workbench utilizes CMDB information to show the upstream and downstream relationships across all applications. These relationships enable consistent risk mapping and modeling across the enterprise. The GRC Workbench does not work with Legacy GRC. Inactive false com.sn_grc Group Life Servicing [com.sn_ins_group_life]

(Available in the ServiceNow Store)

Group life insurance management. Active true com.snc.csm_contributor_user Guided Application Creator [com.glide.sn-guided-app-creator]

Enables users to set up custom business applications that are immediately ready to use. Active false com.sn_appcreator Guided Decisions (Maintenance mode only) [com.snc.guided_decisions]

Enables the framework and execution engine for creating guided decisions. Active false com.glide.decision_table com.snc.guided_decisions_guidance com.glide.hub Guided Decisions - Guidance (Maintenance mode only) [com.snc.guided_decisions_guidance]

Enables the framework for creating a guidance for guided decisions. Active false com.glide.hub com.snc.guided_decisions_guidance_global Guided Decisions - Guidance Global Entities (Maintenance mode only) [com.snc.guided_decisions_guidance_global]

This global plugin is loaded as dependant of Guided Decisions Guidance to access global entities. Active false News Integration for Supplier Lifecycle Operations [com.snc.sn_supplier_news]

(Available in the ServiceNow Store)

Retrieve recent news and other articles from preferred news channels. There is a pre-configured integration with Microsoft Bing available with this application. Inactive false None Guided Decision - Next Best Action [com.snc.next_best_action]

Recommends relevant actions like Guided Decisions for a given context. The plugin enables defining rules to recommend Next Best Actions. Active false com.sn_next_best_action_list Guided Decisions for Playbook in Workspace [com.snc.guided_decisions_playbook_experience]

Enables activity types, definitions, and UI components for the display of guided decisions in a playbook on Workspace. Active false com.snc.guided_decisions com.snc.guided_decisions_guidance com.glide.playbook_experience.config Guided Decisions Experience [sn_ga_exp]

(Available in the ServiceNow Store)

Enables customers to use Guided Decisions with Playbooks, Recommended Actions, and other features. Inactive false com.snc.guided_decision Guided Setup Configuration [com.glide.guided_setup_config]

Provides customers with a configuration on the Guided Setup Content. Active false Guided Setup for CMDB [com.snc.cmdb.guided_setup]

Provides customers with a visual guidance to configure CMDB. Requires Core UI . Active false com.snc.guided_setup com.snc.cmdb Guided Setup for Performance Analytics [com.snc.pa.guided_setup]

Provides customers with visual guidance to configure Performance Analytics. Requires Core UI . Active false com.snc.guided_setup com.snc.pa com.glideapp.dashboards Guided Setup for ServiceNow Flow Designer [com.glide.hub.flow_designer_guided_tours]

A guided tour instructing users on how to start creating a flow. Active false Guided Setup Framework [com.snc.guided_setup]

Provides customers with visual guidance to configure ServiceNow applications. Active false com.glideapp.ui_components com.glide.scripted_rest_services com.glide.embedded_help com.glide.scoped_analytics_framework Guided Tour Designer [com.glide.sn_tourbuilder]

ServiceNow Guided Tour Designer, aka GTD is a simplified way to create a guided tour. It provides easy to use, drag and drop interface to quickly build guided tours without writing any code. You can add, delete, modify, reorder steps as well as test the tour by previewing it. Active false Guided Tours [com.glide.guided_tours]

A guided tour provides a walk-through of a procedure in a UI page. Administrators can develop customized guided tours to assist users with specific business processes within an organization. Active false com.glide.ui.hopscotch com.glide.embedded_help Hardware Asset Management (Maintenance mode only) [com.sn_hamp]

Hardware Asset Management Professional focuses on driving automation and prescriptive, standard practices for managing physical hardware assets throughout the end-to-end asset lifecycle from acquisition through disposition. Active false com.sn_hwnorm Hardware Model Normalization [com.sn_hwnorm]

Hardware normalization is a net new app planned for limited access in the Orlando release. This feature will enable customers with ITAM hardware normalization plugin to received standardized content to normalize records for IT hardware manufacturers, models and model lifecycles. Inactive true com.snc.model com.glide.data_services_canonicalization.client com.sn_glidequery Health and Safety Incident Management [sn_ohs_im]

(Available in the ServiceNow Store)

Enables organizations to record, investigate, and report on health and safety related employee incidents and observations. Active true Plugins dependency: com.snc.app_shell_aw com.snc.uib.base_agent_workspace com.glide.playbook_experience.config com.glide.pad.license Store app dependency: sn_wsd_core sn_ohs_comp sn_ohs_im_pa sn_imt_core sn_ent Health and Safety Incident Management OSHA Content Pack [com.snc.sn_hs_im_osha]

(Available in the ServiceNow Store)

Adds Occupational Safety and Health Administration (OSHA) report autofill and export capability to the Health and Safety Incident Management application. Active true Health Log Analytics Core [com.glideapp.itom.occultus]

Essential components for Health Log Analytics scoped application. false com.glide.indexed-docstore.es com.snc.clotho com.itom.jutils com.glide.services com.glide.auth.mutual com.glideapp.itom.snac Health Log Analytics Viewer [com.sn-log-viewer]

High Security Settings [com.glide.high_security]

Enables a high-security environment, including high-security system properties and access controls. Active false com.glide.role_management History Sets [com.glide.history_set]

Maintains sys_history_set and sys_history_line tables to view a record's audit, email, and relationship data in a table format. Active false History Walker [com.glide.history_walker]

Provides script access to History Walker Active false Homepage Deprecation Help Tool [sn_home_page_depr]

Homepage Splash Page [com.glideapp.home.splash_page]

Provides a splash page for homepages. Upon logging in, instead of going to home.do, users go to a splash page that gives them the ability to cancel the home page transaction. This is useful when homepages take a long time to load. Important: The functionality found in homepages, arranging information from your instance to tell a story about your data, is found in dashboards on new instances. On upgraded instances with Next Experience enabled, users can view existing homepages if they have a direct URL, but they can't create or edit them. Responsive dashboards and Analytics Center dashboards take over homepage functionality.

Use the Homepage deprecation help tool to convert the homepages on your instance to responsive dashboards.

For more information, see: Dashboards in the Analytics Center . Working with responsive dashboards . Active false com.glideapp.home Hopscotch [com.glide.ui.hopscotch]

Hopscotch is a framework to make it easy for developers to add product tours to their pages. Hopscotch accepts a tour JSON object as input and provides an API for the developer to control rendering the tour display and managing the tour progress. To learn more about Hopscotch and the API, check out http://linkedin.github.io/hopscotch. Active false HR Service Delivery integration with Microsoft Teams [sn_now_teams_hr]

(Available in the ServiceNow Store)

The integration provides a broad set of service-delivery capabilities within Microsoft Teams, to help resolve employees’ HR requests. Employees will be able to get answers to questions, stay up to date on the latest news and events, report issues, and discuss open HR Cases with fulfillers. Inactive false sn_hr_va sn_now_teams HR Service Delivery Integration with SuccessFactors [sn_hr_sf]

(Available in the ServiceNow Store)

Synchronizes employee to-dos so that employees can view and complete their to-dos from either system. Active false sn_successfactors sn_hr_integr_fw com.sn_hr_core HRSD Process Optimization Content Pack [com.sn_hr_process_optimization]

(Available in the ServiceNow Store)

Provides pre-configured process optimization models and improvement initiatives for HRSD processes. Inactive false com.sn_process_optimization com.sn_hr_core HTML Sanitizer [com.glide.htmlsanitizer]

Automatically cleans up HTML markup in all HTML fields to remove unwanted code to protect against security concerns such as cross-site scripting attacks. Active false Human Resources Application: Core CMS [com.snc.hr.core.cms]

(Maintenance mode only)

Provides case and knowledge management for HR. Standardizes the documentation, interaction, and fulfillment of employee inquires and requests while having visibility into the quantity and type of cases coming in. Warning: Be sure that you do not have plugin Human Resources Application: Core activated. This plugin is a new HR application that duplicates some functionality in Human Resources Application: Core. If you have any questions about this plugin, contact your ServiceNow account manager. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive true com.glide.country com.glide.db_images com.snc.appview com.snc.document_management com.snc.knowledge3 com.snc.pdf_generator com.snc.sc_catalog_manager com.snc.signaturepad com.snc.skills_management com.snc.task_activity com.snc.matching_rule com.snc.hr.scoped_security Human Resources Scoped App: Integrations [com.sn_hr_integrations]

HR Integration provides the ability to integrate with multiple third-party HR systems for the scoped version of HRSM. HR Integration pushes HR profile information from HRSM to a third-party HR application and pulls HR profile information from a third-party HR application to HRSM. Inactive true com.glide.scope.access.restricted_caller Human Resources Scoped App: Lifecycle Events [com.sn_hr_lifecycle_events]

Activates the Lifecycle Event module for HR. .Combined with other licensed applications, provides a full-service, employee journey experience such as onboarding or parental leave of absence for employees and those managing the process Inactive true com.sn.hr.core com.sn_hr_service_portal Human Resources Scoped App: Lifecycle Events for Enterprise [com.sn_hr_lifecycle_enthelene]

Human Resources Scoped App: Lifecycle Events for Enterprise enables you to automate onboarding and other employee lifecycle events that span across multiple departments such as IT, Facilities, Finance, and Legal. Inactive true com.sn_hr_lifecycle_events com.sn_hr_core com.sn_hr_service_portal com.sn_hr_onboarding com.snc.businessroles Human Resources Scoped App: Mobile [com.sn_hr_mobile]

Activates the Mobile module for HR. Combined with Mobile Employee Experience Native Application plugin, items related to HR will be shown in the native mobile application. Active true com.glide.mobile-employee com.sn_hr_core Human Resources Scoped App: Mobile Employee Onboarding [com.sn_hr_onboarding]

Enable your new hires to complete onboarding to-dos, ask questions, and view relevant content using the new Mobile Onboarding application. Inactive true Human Resources Scoped App: Parental Journey [com.sn_hr_parental_journey]

Activates the Employee Journey for Parental Leave of Absence. Combined with other licensed applications, provides a full-service, parental leave of absence experience for employees and those managing the process. Important: To use Parental Leave of Absence, the Human Resources Scoped App: Core and Human Resources Scoped App: Lifecycle Events plugins must be licensed and activated Active true com.sn_hr_lifecycle_events Human Resources Scoped App: Security [com.sn.hr.scoped_security]

Activation of this plugin on production instances requires a separate license. Contact ServiceNow for details. Human Resources Scoped App: Core plugin requires this plugin.

Inactive false com.glide.service-portal Human Resources Scoped App: Service Portal [com.sn.hr.service_portal]

Provides a single place for employees to quickly and easily get all the HR services they need. Inactive true com.sn_hr_core com.glide.connect.support Human Resources Scoped App: Virtual Agent Conversations [com.sn_hr_virtual_agent]

Activates a conversational bot platform for providing user assistance through conversations within a messaging interface for HR. Important: To use Virtual Agent for HR, the Human Resources Scoped App: Core and the Glide Virtual Agent plugins must be licensed and activated. Active false com.glide.cs com.sn_hr_core com.glide.cs.chatbot com.glide.cs.sn-va-web-client-app com.sn_hr_service_portal com.glide.va.sp_widgets Human Resources Scoped App: Workspace [sn_hr_agent_workspace]

Activates a configurable service desk application that provides agents with an integrated and graphically intuitive user experience for HR. Important: To use Agent Workspace for HR, the Human Resources Scoped App: Core plugin must be licensed and activated. false com.agent_workspace com.snc.sn_lookup_and_verify_config com.sn_hr_core IBM License Compliance for Software Asset Management [com.sn_samp_ibm_lic]

(Available in the ServiceNow Store)

Enables integration between the Software Asset Management publisher pack for IBM and the Anglepoint Elevate platform. With this integration, you can track and manage IBM licensing directly without having to integrate with the IBM License Metric Tool (ILMT) or BigFix Inventory. Inactive false com.sn_samp_master_ws Individual Life Servicing [com.sn_ins_indiv_life]

(Available in the ServiceNow Store)

Individual life insurance policy management. Active true com.snc.csm_contributor_user sn_csm_playbook (2.0.2) sn_bom (1.8.0) sn_ins_indiv_uw (1.0.1) Indoor Mapping [sn_map_core]

(Available in the ServiceNow Store)

Provides the capabilities to build, visualize, and integrate digital maps into various ServiceNow products and use cases. Active true sn_wsd_indoor_map Issue Auto Resolution for HR [com.snc.hr.issue_auto_resolution]

(New in Tokyo )

Enables organizations to provide near real-time responses to routine and non-critical employee inquiries using self-service content already defined by the organisation. Employees can ask for help in their own natural language through the channel that is convenient to them and in the time frame that feels effective for them. Active false com.sn_hr_core ITAM Health Check application [com.sn_itam_health_chk]

(Available in the ServiceNow Store)

Performs Software Asset Management configuration scans to determine issues with configuration, that could impact software License compliance results. Additionally, you can get recommendations to fix the issues and thereafter create tasks for successful resolution. Active false com.snc.samp IntegrationHub ETL [com.sn_int_studio]

(Available in the ServiceNow Store)

User interface for configuring templates to ingest CMDB data from third party sources. Active true com.glide.integration_studio com.snc.cmdb.integration_util ITSM Success Dashboard [com.snc.success_dashboard_itsm]

(Available in the ServiceNow Store)

Provides insights to the IT leadership teams and process owners to measure the performance and improvement of their ITSM implementation using the KPIs defined by ServiceNow . Active false com.snc.pa.premium.all_content com.snc.self_service_analytics_core Journey Designer [com.sn_jny]

(New in Tokyo )

Enables managers and employees to engage in rich, collaborative journeys from onboarding to offboarding and everything in between. Inactive true com.sn_hr_core com.sn_hr_lifecycle_ent sn_ex_sp_pro sn_ect sn_cd I18N: Brazilian Portuguese Translations [com.snc.i18n.brazilian_portuguese]

An Internationalization plugin for language internationalization. Provides Brazilian Portuguese. Inactive false com.glide.i18n I18N: Czech Translations [com.snc.i18n.czech]

An Internationalization plugin for language internationalization. Provides Czech. Inactive false com.glide.i18n I18N: Dutch Translations [com.snc.i18n.dutch]

An Internationalization plugin for language internationalization. Provides Dutch. Inactive false com.glide.i18n I18N: Finnish Translations [com.snc.i18n.finnish]

An Internationalization plugin for language internationalization. Provides Finnish. Inactive false com.glide.i18n I18N: French - Canada Translations [com.snc.i18n.french-canada]

An Internationalization plugin for language internationalization. Provides French - Canadian. Inactive false com.glide.i18n I18N: French Translations [com.snc.i18n.french]

An Internationalization plugin for language internationalization. Provides French. Inactive false com.glide.i18n I18N: German Translations [com.snc.i18n.german]

An Internationalization plugin for language internationalization. Provides German. Inactive false com.glide.i18n I18N: Hebrew Translations [com.snc.i18n.hebrew]

An Internationalization plugin for language internationalization. Provides Hebrew. Inactive false com.glide.i18n I18N: Hungarian Translations [com.snc.i18n.hungarian]

An Internationalization plugin for language internationalization. Provides Hungarian. Inactive false com.glide.i18n I18N: Internationalization [com.glide.i18n]

An Internationalization plugin for language internationalization. Provides the elements necessary for translating an instance without any translation preloaded. Inactive false com.glide.system_import_set com.glideapp.knowledge.i18n2 I18N: Internationalization Translation helper [com.glide.i18n.translation_helper]

Modules and import set maps to merge all languages into one table for translation maintenance. Inactive false com.glide.i18n I18N: Italian Translations [com.snc.i18n.italian]

An Internationalization plugin for language internationalization. Provides Italian. Inactive false com.glide.i18n I18N: Japanese Translations [com.snc.i18n.japanese]

An Internationalization plugin for language internationalization. Provides Japanese. Inactive false com.glide.i18n I18N: Knowledge Management Internationalization Plugin v2 [com.glideapp.knowledge.i18n2]

Activating internationalization plugins for any of the available languages automatically activates this plugin. This plugin helps create and maintain translations of an article in various languages in a way that is easy to manage translations while authoring as well as viewing articles. Inactive false com.glideapp.knowledge3 com.glide.i18n I18N: Korean Translations [com.snc.i18n.korean]

Korean Translations Inactive false com.glide.i18n I18N: Polish Translations [com.snc.i18n.polish]

An Internationalization plugin for language internationalization. Provides Polish. Inactive false com.glide.i18n I18N: Portuguese Translations [com.snc.i18n.portuguese]

An Internationalization plugin for language internationalization. Provides Portuguese. Inactive false com.glide.i18n I18N: Russian Translations [com.snc.i18n.russian]

An Internationalization plugin for language internationalization. Provides Russian. Inactive false com.glide.i18n I18N: Simplified Chinese Translations [com.snc.i18n.chinese]

An Internationalization plugin for language internationalization. Provides Simplified Chinese. Inactive false com.glide.i18n I18N: Spanish Translations [com.snc.i18n.spanish]

An Internationalization plugin for language internationalization. Provides Spanish. Inactive false com.glide.i18n I18N: Thai Translations [com.snc.i18n.thai]

An Internationalization plugin for language internationalization. Provides Thai. Inactive false com.glide.i18n I18N: Traditional Chinese Translations [com.snc.i18n.traditional_chinese]

An Internationalization plugin for language internationalization. Provides Traditional Chinese. Inactive false com.glide.i18n I18N: Turkish Translations [com.snc.i18n.turkish]

An Internationalization plugin for language internationalization. Provides Turkish. Inactive false com.glide.i18n IBM License Compliance for Software Asset Management [com.sn_samp_ibm_lic]

IBM Watson Assistant Integration [com.glide.cs.ibm.watson.assistant.topic]

Enables the IBM Watson Assistant topic to run an IBM skill (conversation) created in IBM Watson with the Assistant V1 API. The topic runs in the Virtual Agent web client. Inactive false IBM Watson Assistant Integration V2 [com.glide.cs.ibm.watson.assistant.v2.topic]

Enables the IBM Watson Assistant Chat Integration to run a dialog skill (conversation) created in IBM Watson with the Assistant V2 API. The topics runs in the Virtual Agent web client. Inactive false IBM Watson Translator Service Spoke [com.glide.ibm_translation_spoke]

Using IBM translation services, it adds ability to translate text from one language to another and detect the language of text. Inactive false com.glide.hub.integrations Ideation with PPM [com.snc.ppm_innovation_management]

Enables you to manage your demands, resources, portfolios and projects, and gives full visibility from idea to execution. Agile management and test management help you to improve productivity and service delivery. Enables you to manage ideas with full visibility from idea submission to execution. Collaborate with the idea submitter and other stakeholders to Identify ideas with the greatest potential and convert them into different work entities for execution. Inactive true com.snc.project_portfolio_suite com.snc.financial_planning com.snc.rate_model com.snc.comments_and_feedback Incident [com.snc.incident]

Provides base functionality for Incident Management. Active true com.snc.service com.snc.incident_notification com.glideapp.report.itsm.incident.overview Incident Management - ATF Tests [com.snc.incident.atf]

Delivers ATF tests for Incident Management. Active true Innovation Management Utility [com.snc.innovation_management_util]

Provides capability to create a work entity like demand/project from an idea. Active false Incident Assignment Workbench Demo [com.snc.incident_assignment_workbench_demo]

Intelligent agent recommendation through dynamic matching rules/criteria. Inactive true com.snc.contact_management com.glideapp.live_feed_document com.glide.phone_number Incident Communications Management [com.snc.iam]

Allows crisis managers to manage communications for major issues, to bring together all involved users via SMS, conference calls, email subscriptions, and live feed. Inactive false com.snc.assignment_workbench Incident Management - ATF Tests [com.snc.incident.atf]

Provides Incident Management ATF Tests. Active true Incident Management - Major Incident Management [com.snc.incident.mim]

Provides a recommended incident response process for managing incidents a business critical incident with pre-defined incident communication plans and a workbench to handle different aspects of the process including communication, collaboration, and postmortem. Inactive true com.snc.iam com.snc.incident.updates com.snc.task_outage Incident Management Notification [com.snc.incident_notification]

Provides Notification functionality to Incident Management. Active false Incident Management Best Practice - San Diego [com.snc.best_practice.incident.sandiego]

Incident Overview Homepage [com.glideapp.report.itsm.incident.overview]

Provides Incident Overview Homepage. Active false com.glideapp.report Incident Resolution Fields [com.snc.incident_resolution_fields]

Adds Resolved and Resolved by fields to the Incident table, similar to Closed and Closed by , populated with a business rule when an incident is resolved or closed. Active false Incident Updates [com.snc.incident.updates]

Incident Updates Plugin - Includes any updates to the Incident Base Plugin. Active true Index Suggestion [com.glide.index_suggestion]

Suggest database indexes for slow queries. Active false Stats Tools, Column Statistics Innovation Management [com.snc.innovation_management]

Idea Management application enables idea managers to manage ideas at organization level. Inactive false com.snc.comments_and_feedback Innovation Management - ATF Tests [com.snc.innovation_management.atf]

Innovation Management - ATF Tests provides you test cases and test suits that can be run on the Innovation Management Application. Inactive false Insert Multiple Web Service [com.glide.web_service_insert_multiple]

Enables multiple inserts for the Direct SOAP API. Inactive false Instance Security Center [com.glide.instance_sec_center]

This plugin activates the Instance Security Center Portal. Search for Instance Security Center in the left navigation menu. Active false com.snc.pa.instance_sec_dash com.snc.pa.sp.widget com.glide.service-portal.esm Instance Data Replication [com.glide.idr]

Replicates records from one instance to one or more other instances. Inactive false Instance Sync Connector [sn_instance_sync_connector]

Instance Sync Connector - Core [com.snc.instance_sync_connector_core]

ITSM Instance Sync Connector Core plugin that provides an ability to activate and leverage Integration Hub Process Sync Framework. Active false com.glide.hub.process.sync Integration - Common Components [com.snc.integration.common]

Provides common scripts for integrations. Inactive false com.glide.system_import_set com.glide.web_service_provider com.glide.system_property_categories Integration - JDBC [com.snc.integration.jdbc]

Provides integration through JDBC. Inactive false com.glide.web_service_application com.glideapp.agent com.snc.integration.common Integration - Multifactor Authentication [com.snc.integration.multifactor.authentication]

This plugin to set up Multifactor authentication on the instance. Active false Integration - Multiple Provider Single Sign-On Enhanced UI [com.snc.integration.sso.multi.ui]

Inactive false com.glide.ui.ng.guided_flow com.snc.integration.sso.multi.installer Integration - Multiple Provider Single Sign-On Installer [com.snc.integration.sso.multi.installer]

Use this plugin instead of the Integration - Multiple Provider Single Sign-On plugin to activate the Multiple Provider Single Sign-On feature. The multiple provider single sign-on plugin enables organizations to authenticate against multiple IDPs (Identity providers) using SAML. It also supports authentication using multiple digest configurations. Inactive false Integration - Tivoli Enterprise Console (TEC) 2.0 [com.snc.integration.tivoli_tec]

Provides version 2.0 integration with Tivoli Enterprise Console (TEC). Inactive false com.snc.integration.common com.glide.web_service_application com.glideapp.agent Integration - Verizon eBonding [com.snc.integration.verizon_ebonding]

Provides integration with Verizon eBonding. Inactive false com.snc.integration.common com.glide.custom_web_service com.glide.static_wsdl com.glide.custom_web_service com.glideapp.ecc_retry_policy IntegrationHub Remote Process Sync [com.glide.hub.process.sync]

false com.glide.hub.process.sync.model com.glide.hub.process.sync.jobs com.glide.hub.process.sync.actions com.glide.hub.action_step.rest com.glide.hub.integration.runtime com.glide.hub.flow_designer_introspection IntegrationHub Remote Process Sync License [com.glide.hub.remote.process.sync.license]

A Now Platform Remote Process Sync subscription enables use of Remote Process Sync with custom and platform tables. Note: Use of Remote Process Sync on custom apps or tables that extend from a ServiceNow created application requires that users be subscribed to both the application extended as well as Now Platform Remote Process Sync. false Integrations - External Authentication Framework [com.glide.external.app]

Inactive false Intent Discovery [sn_nlu_discovery]

(Available in the ServiceNow Store )

Discovers user intents from your incidents, cases, or requests. Active false com.glide.nlu com.glide.platform_ml Interaction Logging, Routing, and Queueing [com.glide.interaction]

Interaction Logging, Routing, and Queueing. Inactive false Interactions Management [com.glide.interaction]

Activates the Interactions Management System Active false Interactive Analysis [com.glideapp.interactive_analysis]

Interactive Analysis Active false com.glideapp.home.publishers com.glide.ui.ng com.glide.ui.ng.amb com.glide.ui.ng.form_elements Interview Templates [com.sn_interview_templates]

Enables you to create reusable interview templates that are consistent and efficient for use in investigations. Active true com.sn_component_interview_templates Investment Funding [sn_invst_pln]

(Available in the ServiceNow Store )

Enables you to plan and manage investments by allocating funds to investment entities, such as Business Units, Products, Teams, and so on. Investment Funding - ATF Tests [com.snc.investment_planning.atf]

Investment Funding - ATF Tests provides you test cases and test suits that can be run on the Investment Funding Application. Active false com.snc.financial_planning_pmo.atf Investment Planning [com.snc.investment_planning]

Enables continuous and flexible investment planning for the funding entities based on their priorities and strategic objectives. It provides the options of top-down and bottom-up funding and defunding an entity. Active false com.snc.app.grid com.snc.app.widgets com.snc.fiscal_calendar com.snc.planned_task_v2 Investment Planning for PPM [com.snc.investment_planning_pmo]

Enables continuous and flexible investment planning for PPM funding entities based on their priorities and strategic objectives. It provides the options of top-down and bottom-up funding and defunding an entity. Inactive false com.snc.investment_planning com.snc.financial_planning_pmo IP Range Based Authentication [com.snc.ipauthenticator]

Controls access to an instance based on IP address. Active false ISC NLU Model for Virtual Agent Conversations [com.glide.isc_nlu]

Activates the Natural Language Understanding ( NLU ) content pack for the Instance Security Center. Inactive false com.glide.isc_virtualagent ISC Virtual Agent Conversations [com.glide.isc_virtualagent]

Activates the Virtual Agent content pack for the Instance Security Center. Inactive false com.glide.cs.chatbot com.snc.nlu_studio Issue Auto-Resolution [com.glide.cs.auto_resolution]

Intercepts incidents submitted through the Service Portal or email and gives your end users an option to have Virtual Agent help find a resolution. Note: Activate Glide Virtual Agent plugin to enable this feature. Inactive false com.glide.cs.chatbot IT Asset Management Mobile [com.sn_itam_mobile]

Inventory manager can receive and create assets at the dock. Active false com.glide.sg com.glide.sg.offline ITBM Security [com.snc.itbm_security]

Common plugin to manage security within IT Business Management plugins. Active false IT Data Mart [com.snc.it_data_mart]

Stores the information that the IT Finance application uses to allocate expenses to specific accounts and segments in the general ledger. Inactive true IT Service Management integration with Microsoft Teams [sn_now_teams_it]

(Available in the ServiceNow Store)

The integration enables employees to interact with the IT service desk, directly in Microsoft Teams. Employees can ask questions, report on issues, request services and chat with a virtual or live IT service desk agent to resolve issues. Inactive false sn_now_teams com.glide.cs.chatbot.lite Item Designer support for the service catalog [com.glideapp.servicecatalog.item_designer]

Service Catalog item designer. Active true com.glideapp.servicecatalog ITOM Guided Setup [com.snc.guided_setup_metadata.itom]

ITOM Guided Setup Metadata. Active false com.snc.guided_setup ITSM and PA Demo Data [com.snc.itsm_pa.demo]

Demo data for Incident, Problem, Change, Task SLAs, Business Services, Service Offering, Service Commitments, and Performance Analytics. Inactive true com.snc.incident com.snc.problem com.snc.change_request com.snc.sla com.snc.cmdb com.snc.service_portfolio com.snc.service_portfolio.sla ITSM CSDM Best Practice - Quebec [com.snc.best_practice.itsm_csdm.quebec]

ITSM CSDM Best Practices for Quebec release includes best practice configurations to support Common Service Data Model (CSDM). This plugin includes a business rule that populates the assignment group on the incident, problem, and change request based on the support group field on the CI or Service Offering. Inactive false ITSM Guided Setup [com.snc.guided_setup_metadata.itsm]

Contains metadata for ITSM Guided Setup. This plugin is for ServiceNow internal usage only. Active false com.snc.guided_setup ITSM Mobile Agent [com.sn_itsm_mobile_agent]

New redesigned ITSM Mobile experience for Incident Management and On-Call. Active false ITSM NLU Model for Virtual Agent Conversations [com.snc.itsm.nlu]

This plugin contains NLU models used in the Virtual Agent topics for ITSM-related use cases. Active false com.glide.platform_ml com.glide.dev-studio, com.snc.nlu_studio ITSM Process Optimization Content Pack (Maintenance mode only) [com.sn_itsm_process_opt_cp]

Provides pre-configured process optimization models and improvement initiatives for the ITSM Processes. Active false ITSM Roles - Change Management [com.snc.itsm.roles.change_management]

This plugin is included with the ITSM Roles plugin. This plugin adds the sn_change_read and sn_change_write roles. It also updates the existing security model for Change Management to factor these new roles. Inactive false ITSM Roles - Incident Management [com.snc.itsm.roles.incident_management]

This plugin is included with the ITSM Roles plugin.This plugin adds the sn_incident_read and sn_incident_write roles. It also updates the existing security model for Incident Management to factor these new roles. Inactive false ITSM Roles - Problem Management [com.snc.itsm.roles.problem_management]

This plugin is loaded with the ITSM Roles plugin. Inactive false ITSM Roles - Request Management [com.snc.itsm.roles.request_management]

This plugin adds sn_request_read and sn_request_wirte. It also updates the existing security model for Request Management to factor these new roles. Inactive false ITSM Shared VA Topic Blocks [com.glideapp.cs.itsm_topic_blocks]

Contains prebuilt reusable conversation topic blocks for common actions like ordering from the catalog and searching the knowledge base. ITSM Spoke [com.snc.itsm.spoke]

This Spoke enables Flow Designers to automate and create flows and actions associated with ITSM Active false com.glide.hub ITSM Virtual Agent Conversations [com.snc.itsm.virtualagent]

Contains prebuilt conversation topics for ITSM related use cases. Active true com.glide.cs.chatbot com.glide.service-portal ITSM Virtual Agent Conversation Topics Lite (Maintenance mode) [com.snc.itsm.virtualagent.lite]

Read only conversations for basic ITSM self service use cases, including opening incidents, checking status,searching the knowledge base, submitting requests, and checking for outages. Active false com.glide.cs.chatbot.lite com.glideapp.cs.sm_topic_blocks ITSM Workspace [com.snc.agent_workspace.itsm]

Provides you the functionality of ITSM Agent Workspace . The plugin is available by default for new and existing users. The ITSM Workspace plugin also activates the ITSM Workspace Landing Pages (com.snc.agent_workspace.itsm.landing_page) plugin. Active false com.agent_workspace com.glideapp.servicecatalog.workspace com.snc.agent_recommend com.snc.agent_workspace.itsm.landing_page ITSM Workspace Landing Pages [com.snc.agent_workspace.itsm.landing_page]

Delivers ITSM Agent Workspace Landing Pages - basic version. Inactive true ITSM Workspace Landing Pages - Premium [com.snc.agent_workspace.itsm.landing_page_premium]

Delivers ITSM Agent Workspace Landing Pages - premium version. Inactive true Agent Workspace, Performance Analytics - Content Pack - ITSM Dashboards JDBC Step for [com.glide.hub.action_step.jdbc]

ServiceNow IntegrationHub Activates the JDBC step in Flow Designer, enabling you to create a reusable action to send SQL commands to a relational database. Inactive false com.glide.hub.action_step.template JS Code Coverage Debug [com.glide.js.coverage]

Debug utility that collects coverage data for server-side Javascript. Inactive false com.glide.sessiondebug com.glide.snc_code_editor JSDebugger [com.glide.glide-js-debugger]

ServiceNow server-side scripts debugger. Active false com.glide.glide-js-debugger-api JSON Service request/response model [com.snc.application.json_service]

Core components and helpers for a JSON request/response model. Includes JSON and XML transports for NG and GlideAjax support. An extension of the processor framework. Active false KCS Integration for Incident Management [com.snc.incident.knowledge]

Provides integration of Incident Management with the Advanced Knowledge Management features. Inactive true com.snc.knowledge_advanced.installer Keylines Business Service Maps [com.snc.keylines_bsm_map]

An interactive and graphical interface to visualize Configuration Items (CIs) and their relationships. Provides filtering capabilities to manage data being displayed, allowing for configuration by the user to view in context to their role. Additional capabilities provide for the displaying of related tasks such as Incidents, Problems, Changes and Certification Tasks. Active false com.glide.diagrammer com.glideapp.bsm_map2 Knowledge API [sn_km_api]

Provides the ability to search, view, and fetch most-viewed and featured knowledge articles. Inactive false Knowledge Blocks [com.snc.knowledge_blocks]

This plugin adds an advanced editing feature to Knowledge Management which allows user to create re-usable content blocks that can be included in existing knowledge articles. This feature will give the ability to have one large article and be able to just display pieces of that article to specific users. Active true com.snc.knowledge_advanced.installer Knowledge Capabilities in UI Builder [com.snc.uib.knowledge]

Enables configurable Knowledge Management artifacts (Pages, Data transforms, and GraphQL queries) in UI Builder. Active false Knowledge Management Core [com.glideapp.knowledge]

Installs the core Knowledge Management items used to allow other Knowledge related plugins to work, such as Knowledge V3, Knowledge Advanced, Knowledge Service Portal. This plugin is activated by default. Active true com.glide.ui.angular com.glide.ui.ng com.glideapp.user_criteria com.snc.db.rotation com.glideapp.live_feed_v2 com.glideapp.report.knowledge.overview Knowledge Document [com.snc.knowledge_document]

Adds knowledge-based functionalities to the Managed Documents plugin. You can create a knowledge article from a document, or update a knowledge document to a newer revision. Inactive false com.snc.document_management Knowledge Management - External Content Integration [com.snc.knowledge.external_integration]

Adds external content search capabilities to the knowledge management application. Once configured, this feature creates a copy of the external content on ServiceNow as knowledge articles, and then indexes the articles through Zing Search. You must have appropriate reuse and copy privileges before you configure an external source to be searchable using this feature. Inactive true com.snc.core.automation.connection_credential com.snc.knowledge3 com.snc.knowledge_advanced.installer Knowledge Management - Mobile Requestor [com.glideapp.knowledge.mobile_requestor]

This is a maintenance plugin used to activate Knowledge Management Mobile Requestor features. Inactive false com.glideapp.knowledge com.glide.script.vtable com.glide.mobile-employee.webview com.glide.mobile-employee.search Knowledge Management - Service portal [com.snc.knowledge_serviceportal]

Provides knowledge management features on the service portal. Active false com.glide.service-portal.esm com.snc.knowledge3 Knowledge Management Advanced [com.snc.knowledge_advanced]

This plugin adds advanced features to Knowledge Management such as version control and subscriptions. It requires that all Knowledge bases are Knowledge v3. Please use Knowledge Management Advanced Installer plugin to activate. Inactive false com.snc.knowledge3 Knowledge Management Advanced Installer [com.snc.knowledge_advanced.installer]

Use this plugin to install the Knowledge Advanced plugin. When you activate/upgrade this plugin, it will do validations on knowledge articles and knowledge bases to make sure that the Knowledge Advanced plugin can be successfully installed. If validation fails, look at the errors in the Plugin Activation Logs and follow instructions given to fix them. Once all the issues are fixed, please re-run this plugin to install Knowledge Advanced. Inactive false Knowledge Management V3 [com.snc.knowledge3]

Activate this plugin when you upgrade from Eureka or earlier. Active true com.glide.ui.angular com.glide.ui.ng com.glideapp.knowledge2 com.glideapp.user_criteria com.snc.contextual_search com.snc.db.rotation com.glideapp.live_feed_v2 com.glideapp.report.knowledge.overview Knowledge Management Wiki Support [com.glideapp.knowledge2.wiki]

Activate this plugin to enable support for Wiki type Knowledge articles. Active false com.glide.wiki com.glideapp.knowledge2 Knowledge Management KCS Capabilities plugin (com.snc.knowledge_kcs_capabilities) [com.snc.knowledge_kcs_capabilities]

Activate this plugin to enable the use of KCS roles (kcs_contributor, kcs_publisher, and kcs_candidate) and use the metadata fields for the KCS article state (governance and confidence). Inactive false Knowledge Overview [com.sn_knowledge_overview]

(New in Tokyo )

A dashboard to track knowledge anaytics in real time. Active false com.glideapp.report.knowledge.overview com.glideapp.knowledge com.glideapp.dashboards Knowledge Product Entitlements [com.snc.kb_product_entitlements]

Knowledge Product entitlements, enables Customer Service admins to restrict access to customers based on products they are entitled to. Inactive false com.sn_customerservice Knowledge Management - Add-in for Microsoft Word [com.snc.knowledge.ms_word]

Enables authoring content in Microsoft Word and publishing it as a knowledge article using a Word add-in. Inactive false com.servicenow_now_kb_office_addin com.glideapp.knowledge com.sn_outlook_addin KPI Composer [sn_kpi_composer]

KPI Composer is an application for designing KPIs and Dashboards by using performance measurement methodologies. Active false KPI Details Workspace Integration [com.snc.pa.kpi_details_ws_intgn]

Performance Analytics - KPI Details allows user to explore more for a certain KPI,this plugin used to integrate sn-kpi-details component to workspace. Active false com.agent_workspace com.workspace_core LDAP Support Enhanced UI [com.glide.ldap.ui]

Inactive false com.glide.ui.ng.guided_flow com.glide.ldap Legal Request Management [sn_lg_ops]

(Available in the ServiceNow Store)

Enables employees in the organization to submit legal requests and to track their progress while users in the legal department with appropriate roles can work to resolve these requests. Inactive false com.glide.ui.checklist com.snc.planned_task_v2 com.workspace_core sn_ex_emp_fd Legal Matter Management [sn_lg_matter]

(Available in the ServiceNow Store)

Enables you to complete legal requests that need cross-departmental tasking and a workflow with a mechanism to store supporting documents and track important milestones. Inactive false sn_lg_ops Legal Conflict of Interest [sn_lg_coi]

(Available in the ServiceNow Store)

Enables you to manage the disclosure, approval, and registry of conflict of interest that might arise from employees having competing interests or loyalties. Inactive false sn_lg_ops Legal Investigations [sn_lg_investigate]

(Available in the ServiceNow Store)

Enables you to streamline the process for investigating internal complaints. Inactive false sn_lg_ops sn_lg_matter Legal Digital Forensics [sn_lg_forensics]

(Available in the ServiceNow Store)

Enables you to handle digital forensics requests for data discovery related to custodial and non-custodial data sources that are subject to investigations or litigation. Inactive false sn_lg_ops sn_lg_matter Legal Simple Contracts [sn_lg_contracts]

(Available in the ServiceNow Store)

Enables employees to submit legal requests for getting legal support and guidance for contracts. Inactive false sn_lg_ops sn_doc Legal Stock Preclearance [sn_lg_stock_cp]

(Available in the ServiceNow Store)

Enables you to manage stock preclearance requests complying with the company’s stock preclearance policy. Inactive false sn_lg_ops com.snc.fiscal_calendar Legal Virtual Agent Conversations [sn_lg_va]

(Available in the ServiceNow Store)

Provides predefined conversation topics to enable automated chats with employees seeking legal services. Inactive false sn_lg_ops com.glide.cs.chatbot Legal Mobile [sn_lg_mobile]

(Available in the ServiceNow Store)

Enables your employees to submit and track legal requests and lawyers to work on these requests on their mobile devices. Inactive false sn_lg_ops com.glide.sg.agent_native_client com.glide.sg Legal Counsel Center [sn_lg_workspace]

(Available in the ServiceNow Store)

Enables legal department members to categorize, prioritize, and efficiently address legal issues. Inactive false sn_lg_ops sn_lg_ws_comps Legal Counsel Center Components [sn_lg_ws_comps]

(Available in the ServiceNow Store)

Seismic Components for Legal Counsel Center. Inactive false com.servicenow_now_button com.servicenow_now_chart_bar Performance Analytics Content Pack for Legal Service Delivery [sn_lg_pa]

(Available in the ServiceNow Store)

Provides insights into legal operations to make data-driven decisions for your Legal department. Inactive false sn_lg_ops com.snc.pa com.snc.pa.premium Legal Practice Applications core [com.sn_lg_lpa_core]

(Available in the ServiceNow Store)

Provides pre-built legal workflows with configurable intake forms, process flows, disposition repository, analytics, and integrations with third-party tools. Inactive false Legal Request Management (sn_lg_ops) Legal Service Management (Maintenance mode only) Planned for deprecation after Feb 1, 2023 [com.snc.legal_service_automation]

Manages legal matters and enables users to report and track matters. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive true com.snc.service_management.core Legal Service Management Mobile [com.snc.legal_service_automation_m]

Manages Legal Service Management mobile components. Inactive true com.snc.legal_service_automation com.snc.service_management_m Limit Concurrent Sessions [com.glide.limit.concurrent.sessions]

Activate this plugin to limit concurrent interactive sessions on the instance. Inactive false Link Generator [com.snc.linkgenerator]

Activates the Link Generator that allows you to create deep links on an HR form to access information outside the application. You can generate URLs to manage content, knowledge articles, and catalogs or access social media or fulfillment requests Inactive true List v2 [com.glide.list_v2]

Updates to the display of lists that include a cleanup UI, hierarchical lists, and related lists embedded in forms. Active false com.glide.tiny_url com.glide.ui_list_edit_with_form com.glide.db_context_menu List v3 Components [com.glide.ui.list_v3_components]

Provides components required for List v3, including REST endpoints and Angular components. Active false com.glide.ui.list_api com.glide.ui.ng com.glide.ui.ng.amb com.glide.ui.ng.form_elements com.glide.ui.ng.filter com.glideapp.report.charting_v2 Live Agent Conversation Settings [com.glide.cs.live_agent_settings]

Live Agent Conversation Settings Active false com.glide.interaction Live Feed [com.glideapp.live_feed_v2]

Provides an updated application to post and share content in a ServiceNow instance. Active true com.glideapp.live_feed com.glideapp.ui_components Live Feed [com.glideapp.live_feed]

Provides a place to post and share content in a ServiceNow instance. Active true com.glide.custom_web_service com.glideapp.live_common com.glide.notification Live Feed Document - follow tasks (Incident, Change, etc.) [com.glideapp.live_feed_document]

Enables you to manage your task conversations and comments from My Feed or a document group. Active false com.glideapp.live_feed Localization Framework [com.glide.localization_framework]

A framework to manage localization workflows across the platform and products. To activate this plugin, install the Localization Framework Installer plugin. Active false com.glide.localization_framework.sdl_spoke com.glide.localization_framework.xtm_spoke com.glide.localization_framework.va com.glide.localization_framework.service_catalog com.glide.i18n Localization Framework for Service Catalog [com.glide.localization_framework.service_catalog]

Enables translation of catalog items using Localization Framework. To activate this plugin, install the Localization Framework Installer plugin. Active false com.glide.localization_framework Localization Framework for Virtual Agent Topic [com.glide.localization_framework.va]

Enables translation of Virtual Agent Topic using Localization Framework. To activate this plugin, install the Localization Framework Installer plugin. Active false com.glide.localization_framework Localization Framework Installer [com.glide.localization_framework.installer]

Enhances the existing experience of translating the artifacts in an instance by automating most of the manual tasks in the localization process. Active false com.glide.hub.integrations com.glide.localization_framework com.glide.localization_framework.sdl_spoke com.glide.localization_framework.xtm_spoke com.glide.localization_framework.va com.glide.localization_framework.service_catalog Macroponent Catalog Item for UIB [com.glideapp.servicecatalog.macroponent]

Component for UI Builder for Catalog Item and Record Producer. false com.devsnc_sn_catalog_form com.devsnc_sn_catalog_action com.devsnc_sn_catalog_description com.devsnc_sn_catalog_form_connected com.devsnc_sn_catalog_price com.devsnc_sn_catalog_quantity com.devsnc_sn_catalog_additional_details com.devsnc_sn_catalog_request_for Magellan Navigator [com.glide.ui.magellan_navigator]

Provides a redesigned application navigator for Core UI . Combines standard navigation capabilities, customizable favorites, and recently accessed items in a single responsive control. Active false com.glide.ui.magellan_navigator_api com.glide.ui.doctype com.glide.ui.ng Maintenance Schedules [com.snc.maintenance_schedules]

Links configuration items to maintenance schedules. The maintenance schedules are checked against the planned dates for changes, and those that appear outside the maintenance schedule are so marked. Active false com.glide.schedules com.snc.cmdb Major Issue Management [com.sn_majorissue_mgtdyn]

A set of capabilities used to manage customer-facing communications and resolution processes for common issues. Inactive true com.sn_customerservice com.sn_publications com.snc.task_communication_management Managed documents [com.snc.document_management]

Lightweight ITIL-based solution for managing electronic documents within your ServiceNow instance. To enable the ability to publish to the knowledge base, activate the Knowledge Document plugin. Inactive true Manager Hub [sn_mh]

(Available in the ServiceNow Store)

Increases managers self-service and proactive engagement with their team by providing insights and recommended actions for what's most urgent and important to drive team success. It enables managers to grow as leaders through curated and personalised resources. Active true com.snc.employee_center_pro Manager Workspace [com.snc.manager_workspace]

(Maintenance mode only)

Manager Workspace App core shell.Install ITSM Manager workspace or CSM Manager workspace to get the modules Active true com.snc.wfo Marketing Service Management [com.snc.marketing_service_automation]

(Maintenance mode only) Planned for deprecation after Feb 1, 2023

Manages marketing requests and enables users to report and track those requests. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive true com.snc.service_management.core Marketing Service Management Mobile [com.snc.marketing_service_automation_m]

Manages Marketing Service Management mobile components. Inactive true com.snc.marketing_service_automation com.snc.service_management_m Meeting Extensions for Microsoft Teams [sn_now_teams_ext]

(Available in the ServiceNow Store)

Enables ServiceNow to be embedded directly within a Microsoft Teams meeting kicked off from a Major Incident. Inactive false sn_notify_msteams Merge Tool [com.glide.ui.mergetool]

User interface for performing merges between two payloads. Active false com.glide.ui.angular com.glide.snc_code_editor Metadata Source Control [com.glide.source_control]

Source control integration applies and commits changes in an external repository. Active false com.glide.system_update_set Metadata Tree [com.snc.metadata_tree]

Hierarchical representation of metadata. Active false com.snc.apps_file Metadefender Integration [com.snc.threat.metadefender]

Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive false com.snc.threat.intelligence Metric Definition [com.glide.metrics]

Provides an easy, declarative way to define metrics and allows the definitions to be tracked and stored by the system. Active true com.glide.schedules MetricBase [com.snc.clotho]

Time-series data storage and processing. Inactive false com.glide.highcharts com.glide.hub.flow_trigger MetricBase Demo [com.snc.clotho.demo]

Sample time-series data you can use to explore MetricBase functionality. Inactive true com.snc.clotho Microsoft AD Spoke for IntegrationHub [com.sn.ad.spoke]

The AD Spoke for IntegrationHub provides actions that a Process Analyst can use when designing flows. The actions allow them to automate the management of users, groups, computers, and objects in AD. Inactive false com.glide.hub.designer_backend.model com.glide.hub.action_step.powershell Microsoft AD Spoke for Password Reset [com.snc.password_reset.ms.ad.spoke]

Microsoft Azure AD Spoke for IntegrationHub [com.sn.azure_ad.spoke]

The Azure AD Spoke for IntegrationHub provides actions that a Process Analyst can use when designing flows. The actions allow them to automate the management of users, security groups, and office groups. User management includes applying licenses that result in user provisioning into Office 365. Inactive false com.glide.hub.designer_backend.model com.glide.hub.action_step.rest Microsoft Azure AD Spoke for Password Reset [com.sn.password_reset.aad.spoke]

The Password Reset Azure AD Scoped App provides a prebuilt connection to credential stores in Azure AD, allowing reset and changing of password. Active false com.sn.azure_ad.spoke com.glideapp.password_reset com.sn.password_reset.ah Microsoft Azure Translation Spoke [com.glide.microsoft_translation_spoke]

Using Microsoft translation services, adds ability to translate text from one language to another and detect the language of text. Inactive false com.glide.hub.integrations Microsoft Integrations - Core [sn_now_teams]

(Available in the ServiceNow Store)

Scoped application for store release of Microsoft Teams integration with ServiceNow . Inactive false com.glide.channelproxy com.glide.cs.adapter com.glide.hub.designer_backend.model com.snc.msteams.app.core com.glide.hub.action_step.rest com.glide.hub.integration.runtime sn_msteams_ahv2 sn_tcm_collab_hook sn_now_azure sn_va_teams Microsoft OneDrive Spoke [com.sn.onedrive.spoke]

Contains data model needed to integrate with third-party document service providers. Active false Microsoft OneDrive document services Spoke [com.sn.documents.onedrive]

Collaborate in Microsoft OneDrive and perform copy, delete, restore, and version actions on documents directly in a ServiceNow instance. This integration is bi-directional: Changes are reflected in both Microsoft OneDrive and in the instance. Active false com.snc.multiprovider_documents com.sn.onedrive.spoke com.sn.azure_ad.spoke Microsoft SharePoint Spoke [sn_sp_spoke]

(Available in the ServiceNow Store)

Enables the Integration Hub to connect with SharePoint. Active false com.glide.cobject com.glide.hub.dynamic_inputs com.glide.hub.action_step.rest com.glide.hub.action_type.datastream com.glide.hub.integration.runtime MID Server [com.glideapp.agent]

The Management, Instrumentation, and Discovery (MID) Server is a Java application that runs as a Windows service or UNIX daemon. The MID Server facilitates communication and movement of data between the ServiceNow platform and external applications, data sources, and services. Active false com.glide.custom_web_service MID Server Distributed Cluster [com.snc.agent.distributed.cluster]

Enables the MID Server distributed cluster type, for Operational Intelligence. Inactive false com.snc.sa.metric MID Server Key Management Framework Signature Configuration [com.glideapp.agent.kmf_config]

Creates KMF signature configuration records for MID Server tables. false Mobile Analytics [com.glide.mobile.analytics]

Checks for new mobile applications to register, syncs Mobile Analytics instance settings to the ServiceNow server, and provides users access to the Mobile Analytics Dashboard. This plugin adds the mobile_analytics_admin and mobile_analytics_viewer roles. Active false com.glide.serviceproxy Mobile App Builder [sn_mab]

(Available in the ServiceNow Store)

A ServiceNow builder for native mobile applications. Active false sn_mab_api Mobile App Builder API [sn_mab_api]

(Available in the ServiceNow Store)

An API for mobile application support with access to mobile application configurations. Active false None Mobile Card Builder [sn_mobile_card_bui]

(Available in the ServiceNow Store)

An interactive item view, view template, and view config builder tool integrated with Mobile Studio. Active false None Mobile Employee My Assets [com.glide.mobile-employee.myassets]

This plugin contains the configuration and records to create the my assets view that are used in Mobile Employee Experience native application. Do not activate this plugin directly. Activating com.glide.mobile-employee will activate this plugin for you. Inactive false Mobile Device ITIL and Service Management [com.snc.itil_mobile]

Applications and modules for ITIL and Service Management. Active false com.glide.labels com.glide.mobile Mobile Location Tracking [com.slide.sg.location.tracking]

(New in Utah )

Enables use of action-based location tracking. This tracking option starts and stops tracking based on actions the user performs. The manual tracking option isn’t dependent on the installation of this plugin. Active false com.snc.geolocation com.glide.sg Mobile SDK [com.snc.mobile_sdk]

Mobile Studio [com.glide.sg-studio]

Plugin for Mobile Studio Active false com.glide.sg Mobile UI [com.glide.ui.m]

User interface for mobile devices running iOS 6+ or Android 4+ with the Chrome browser. Provides nearly full-product functionality. Adds a System Mobile UI application to the application navigator in the standard UI for configuring the mobile UI. Active true com.glide.wiki com.glide.labels com.glide.db_images com.glide.ui.font_icons com.glide.ui.ng com.glide.ui.zepto com.glide.ui.tablet.theme com.glide.ui.recent_selections com.glide.ui.table_titles com.snc.platform.security.oauth com.glide.ui.magellan_navigator_api com.glide.ui.list_api com.glide.notification.push Mobile Publishing [com.glide.sn-mobile-whitelabel]

Mobilew plugin to handle custom app branding requests, statuses, and publishing. Inactive false Model Management [com.snc.model]

Enables you to manage and maintain model categories, models, suites, and bundled models. Active true Modeling Engine [com.snc.financial_management]

Enables financial analysts to assemble spending data, build cost models, and generate reports to show how funds are being used. Activation of this plugin on production instances may have licensing implications. Contact your ServiceNow account team for details. Inactive true com.snc.itfm_core com.snc.financial_planning com.snc.cost_management com.snc.service_charging Modeling Engine – ATF Tests [com.snc.financial_management.atf]

ATF tests for Modeling Engine Inactive false com.snc.financial_management_model Multi Provider Document Services Framework [com.snc.multiprovider_documents]

(New in Tokyo )

Enables your team to collaborate in real time and add versions, store, copy, delete, restore, and upload documents. Active false None Mutex stats [com.glide.stats.mutex]

Mutex stats. Active false com.glide.stats My Assets [com.snc.asset_myassets]

Provides users with self-service access to their own assets, contracts, and requests. Active false com.snc.asset_management Name-Value Pairs field editor [com.glide.ui.name_values_editor]

Adds a detailed editor for name-value pairs field types. Active false com.glide.ui.ng Natural Language Query [com.snc.nlq]

Translates natural language utterances into search queries to quickly find and filter data. Inactive false com.glide.platform_ml Next Best Action for Customer Service [com.snc.cs_next_best_action]

Provides Next Best Action and Guided Decision configurations and features specific to Customer Service. Active false com.sn_customerservice com.snc.next_best_action Next-Gen BSM [com.snc.ng_bsm]

Next Generation BSM (NG-BSM) built on D3 and Angular. Provides an enhanced, modern interactive graphical interface to visualize Configuration Items (CIs) and their relationships. Provides filtering capabilities to manage data being displayed and displays related information for CIs such as Events, Incidents, Problems, and Changes. Active false com.glide.ui.heisenberg NG Common for the Guided Flow experience [com.glide.ui.ng.guided_flow]

Common Angular Components for the Guided Flow experience. Inactive false com.glide.ui.tablet.theme com.glide.ui.ng com.glide.ui.themes.doctype NG shared components [com.glide.ui.ng]

Provides libraries and services common to plugins using Angular. Active false com.glide.ui.angular com.glide.ui.angularui com.glide.ui.ng.amb NLU Active Learning - Properties [com.glide.nlu.active_learning_properties]

Installs the required properties for NLU Active Learning. Active false com.glide.nlu NLU Common Model [com.glide.nlu.model]

The NLU Common Model plugin packages commonly used pattern entities that can be imported and used in any NLU model in the NLU Model Builder. Commonly used patterns like email, phone and ServiceNow specific pattern entities like INT, RITM are made available. Inactive false com.glide.nlu NLU Workbench [com.snc.nlu_studio]

Enables the creation of Natural Language Understanding (NLU) models. These models can understand the intent (action) and entities (details about the action) for a given user utterance/sentence. Active NLU Workbench - Advanced Features [com.snc.nlu.workbench.advanced]

(Available in the ServiceNow Store )

Adds additional features to NLU Workbench including NLU Conflict Review, NLU Batch Testing, and NLU Model Performance. Active false com.snc.nlu_studio com.glide.nlu com.glide.platform_ml sn_nlu_discovery (store) NLU Workbench - Core [com.glide.nlu]

Core NLU. Installs the required tables for persisting NLU models that are created using the NLU Model Builder. Active false Notify Connector for Microsoft Teams [sn_notify_msteams]

(Available in the ServiceNow Store)

Expands the Notify providers by managing and initiating a Microsoft Teams meeting directly from any task record. Inactive false com.snc.notify sn_now_azure sn_msteams_com_spk Normalization Data Services Client [com.glide.data_services_canonicalization.client]

Helps maintain consistency by ensuring that records for a given company refer to that company by the same name. Inactive false com.snc.cmdb Normalization Data Services Configuration [com.glide.data_services_canonicalization.config]

Normalization Data Services Configuration. Active false com.snc.guided_setup Notification Preference Service [com.glide.notification.preference.service]

Defines javascript and REST API for configuring notification preferences. Active false com.glide.notification Notification Preference User Interface [com.glide.notification.preference.ui]

Defines the user interface for the Notifications tab in the system settings menu. Active false NG shared components, com.glide.notification.subscription, Notification System Push Addon, com.glide.notification.preference.service Notification System Push Addon [com.glide.notification.push]

Adds support for push notifications to the notification system. Active false com.glide.notification com.glide.push Notify [com.snc.notify]

Provides powerful platform features for workflow-driven voice calls, conference calls, and SMS messages making it possible to create flexible Interactive Voice Response (IVR) systems to do virtually anything. Requires the Twilio Driver and a separate contract with Twilio for SMS and Voice capabilities. Inactive true com.glide.phone_number com.snc.notify.twilio Notify-Twilio Direct driver [com.snc.notify.twilio_direct]

Provides Notify support for Twilio. Requires a separate contract with Twilio for SMS/Voice capabilities. Inactive false com.snc.sn_context com.snc.notify Now Experience Analytics [com.snc.now-experience-analytics]

NowMQ v2 Messaging API [com.snc.nowmq_v2]

Provides a simple-to-use queue with features like priorities, completion FIFO, custom states, and backend reconfiguration or migration without any client changes. Active false com.snc.nowmq_v2_apis Field Encryption Enterprise [com.glide.now.platform.encryption]

Field Encryption Enterprise enables field encryption with NIST best practice Key Management Framework (KMF) key lifecycle management and FIPS 140-2-L3 HSM key protection along with the automating Key and Data Migration jobs. false com.glide.kmf.global com.glide.encryption OAuth 2.0 [com.snc.platform.security.oauth]

The implementation of OAuth 2.0 to support token granting and authentication. Active false com.glide.certificates com.snc.platform.security.oauth.legacy OAuth 2.0 legacy (Do not activate. Use 'OAuth 2.0') [com.snc.platform.security.oauth.legacy]

Legacy implementation of OAuth 2.0. Install com.snc.platform.security.oauth instead. Active false ODBC Commons [com.glide.odbc.commons]

ODBC Commons. Active false Omni Experience - Standard Feature Set [sn-oe-sfs]

(Available in the ServiceNow Store)

Contains multiple Conversational Interfaces applications, including Conversational Interfaces Admin Console, diagnostic content for Advanced Work Assignment, and Sidebar. Active true com.glide.cs.collab com.glide.cs.chatbot.lite com.sn.ace_framework Omnichannel Callback [sn_omni_callback]

(Available in the ServiceNow Store)

Adds new set of platform capabilities that enable other ServiceNow applications to display or announce callback options to the users. Active false com.glide.cs com.glide.interaction.awa com.glide.cs.custom.adapter com.snc.appointment_booking Omnichannel Callback for Customer Service Management [com.sn_omnichannel_callback]

(Available in the ServiceNow Store)

Extends Omnichannel Callback capabilities to support CSM specific use cases. This includes customer experience, agent experience and CSM data model support. Active false com.sn.omnichannel.callback com.sn_customerservice On-Call: Mobile Push Notifications [com.sn_on_call_m_notif]

On-Call: PA and Reports Content Pack [com.snc.on_call.par.content]

Dashboards Reports and Performance Analytics content pack for On-Call Schedules and Escalations Active false com.glide.script.vtable com.snc.on_call_rotation On-Call Scheduling [com.snc.on_call_rotation]

Provides the ability to create on-call schedules and escalation trees. When an incident is created, dynamically route the escalation to an on-call resource. On Call allows you to configure and build different on-call schedules per process and assignment group. When utilizing the Notify plugin, resources can use SMS and Voice escalations to interact with the escalation to acknowledge incidents, and so on. Inactive true com.glide.schedules com.glide.notification com.glide.ui.ng com.snc.app.calendar com.snc.fullcalendar Openframe [com.sn_openframe]

An interface to integrate external communication systems with ServiceNow . This plugin brings a UI frame that is accessible and available anywhere within ServiceNow screens. Inactive false com.glide.ui.ng Openframe Integration App [com.sn_openframe_integration]

Holds records to support UIB framework. Inactive false Operational Intelligence [com.snc.sa.metric]

Operational Intelligence provides the ability to capture, and then explore and analyze operational metrics data, identifying and indicating anomalies. Active false com.glideapp.itom.snac com.snc.sa.mid.webserver com.snc.clotho com.glide.highcharts com.snc.agent.distributed.cluster com.glide.ui.list_v3_components com.snc.itom.ui com.snc.sa.metric.health com.oi-scoped-app, Operational Intelligence - WS Scoped App [com.oi-scoped-app]

Operational Intelligence - Workspace Scoped App for different user interfaces. Active false com.glide.graphq Operational Technology Foundation Manager [com.sn_ot_foundation]

Order Guide Sequential Fulfillment [com.glideapp.servicecatalog.order_guide_sequencing]

Ordered Email Processing [com.glide.email_ordered_processing]

Allows inbound email actions to be ordered, and programmatically stop processing. Active false Organization Extension [com.snc.organization_extension]

Provides Goals, Enterprise Strategy and Business Unit strategy entities. Active true Organization Management [com.snc.organization_management]

Active false Outage Numbering [com.snc.outage_numbering]

This plugin will introduce a new unique identifier column for the outage table. This plugin is activated automatically for all instances except those who already have a number prefix column on the outage table. Please do not activate this plugin if you have a number prefix for this table. Active Outbound Email Notifications [com.glide.email_outbound]

Enables outbound email notifications. Active false Outbound HTTP Log [com.glide.outbound_http_log]

Outbound HTTP request log Active false Outbound Tracking [com.glide.outbound_tracking]

Outbound request tracking. Active false com.glide.usageanalytics Outlook Actionable Messages [com.sn_ms_oam]

Outlook Actionable Messages Active false com.snc.platform.security.oauth Outsourced Customer Service (Maintenance mode only) [com.snc.outsourced_service_provider]

Enables onboarding Outsourced Service Provider (OSP) organizations. An enterprise can engage OSPs to provide customer service to external customers for reasons such as regional support, different languages, seasonal availability and so on. Active false com.sn_customerservice com.snc.outsourced_service_provider Overview Pages [com.glide.ui.overview_help]

Framework for Overview pages. Active false com.glide.ui.angular Packages Call Removal Tool [com.glide.script.packages_call_removal]

Scans scripts for Packages calls to ServiceNow Java classes, proposes changes to replace them with alternate scriptable names, and facilitates the script changes. Packages calls to ServiceNow Java classes will eventually be disallowed in a future ServiceNow release, and this utility helps prepare an instance for that. Inactive false PA Dashboard for NLU Model Builder [com.glide.nlu.pa]

The NLU Model Builder PA plugin tracks the performance of NLU models being used in Virtual Agent. The plugin packages an NLU Performance dashboard, which reports on how many predictions were correct, how many predictions were skipped by the NLU model and how many were considered wrong by Virtual Agent users. PA New Model [com.snc.pa.datamodel]

Package Optimizer [com.glide.package_optimizer]

Optimizes the application upgrade process by comparing the generated file hashes from the previous install. Active false None PAR Intelligence [com.snc.par.intelligence]

(New in Utah )

The core plugin for PAR Intelligence. The classpath for the Forecast Glide Scriptable API, which lets you apply Performance Analytics indicator forecasting to other data sources. Active false PAR Visualization Migration [com.snc.par.visualization.migration]

Migrates the JSON structure of seismic visualization components in pre-San Diego instances to the new format. This plugin also migrates sn-component-visualization json to now-visualization-extensions json structure. Active false now-visualization-extensions Password Reset [com.glideapp.password_reset]

Provides the ability to create self-service and service desk password reset processes for a ServiceNow instance. Active true com.snc.process_flow_formatter com.glide.notification com.glide.usageanalytics Password Reset API [com.glideapp.password_reset.api]

Contains scoped APIs related to the Password Reset application. Active false Password Reset - Orchestration Add-on [com.glideapp.password_reset.addon.orchestration]

Password reset add-on to enable the use of ServiceNow Orchestration . Includes support for Active Directory and remote SOAP based credential systems. Inactive Password Reset, Orchestration Password Reset Spoke [com.sn.password_reset.ah]

Provides subflows and actions in Integration Hub required for the Password Reset application. Active false com.glide.hub.designer_backend.model Password Reset Windows App [com.glideapp.password_reset_desktop]

Password Reset Windows integration. Inactive false Pattern Designer Enhancements [sn_itom_pde]

(Available in the ServiceNow Store)

Offers the Command Validation Framework. Provides discovery administrators with ability to validate credential access for specific commands, including Unix and Windows commands, SNMP queries, SNMP walk, Registry queries, HTTP GET calls. Inactive false None Patient Support Services [sn_patientservice]

(Available in the ServiceNow Store )

Streamlines the patient onboarding, education, and engagement for various patient support services such as discount plans, adherence programs, opioid, and diabetes management. Inactive true com.snc.business_location com.snc.csm_case_types com.snc.household com.snc.install_base com.glide.encryption com.sn_external_user_register com.snc.pdf_generator com.snc.signaturepad com.glideapp.user_criteria.scoped.api sn_hcls sn_csm_playbook com.sn_ind sn_doc sn_prd_pm sn_ciwf_ui_cmpnt Payment Operations [com.sn_bom_payment]

PDF Generator [com.snc.pdf_generator]

Provides a tool to generate PDF documents. The Human Resources application uses this with various documents.

Inactive false com.snc.signaturepad Performance Analytics [com.snc.pa]

Enables users to define and track key performance indicators (KPIs) and visualize these in scorecards and dashboards. Users can report and compare multiple time series, do advanced trend analysis, and compare their performance with preset targets. Active false com.glide.ui.angular com.glideapp.report com.glideapp.home.publishers com.snc.core.automation com.glide.usageanalytics Performance Analytics - Administrator Console [com.snc.pa.administration.console]

A single console where you can: Explore and manage Performance Analytics widgets and dashboards, including Platform Analytics Solutions Diagnose and resolve configuration errors View usage analytics Modify advanced configuration settings Access ServiceNow help. Active false com.snc.pa com.glide.ui.ng com.glide.ui.ng.amb com.snc.pa.diagnostics com.snc.pa.usage.overview Performance Analytics - Configuration Generator [com.snc.pa.configurationgenerator]

Provides a configuration generator for creating a set of Performance Analytics indicators, breakdowns, dashboards, and widgets based on the task-derived table. Inactive false com.snc.pa Performance Analytics - GRC: Advanced Dashboards [com.sn_grc_pa_advanced]

Contains the Advanced Performance Analytics dashboards created for GRC. Inactive true com.sn_compliance com.sn_risk_advanced com.sn_audit Performance Analytics - Content Pack - Advanced Work Assignment [com.snc.pa.awa]

Provides Performance Analytics indicators and visualizations for Advanced Work Assignment. Activation of this plugin on production instances may require a separate Performance Analytics license. Contact ServiceNow for details. Active false com.snc.pa com.glide.awa Performance Analytics - Content Pack - Application Portfolio Management [com.snc.pa.apm]

Application Portfolio Management dashboards developed using Performance analytics premium. Inactive true com.snc.apm com.snc.pa Performance Analytics - Content Pack - Application Portfolio Management and Change Management [com.snc.pa.apm.change_request]

Provides integration of Application Portfolio Management with Change Management that enables performance analytics dashboards of business applications associated with Change requests. Activation of this plugin on production instances may have licensing implications. Contact your ServiceNow account team for details.

Inactive true com.snc.apm com.snc.pa com.snc.pa.change Performance Analytics - Content Pack - Application Portfolio Management and Problem Management [com.snc.pa.apm.problem]

Provides integration of Application Portfolio Management with Problem Management which enables performance analytics dashboards of business applications. Activation of this plugin on production instances may have licensing implications. Contact your ServiceNow account team for details.

Inactive true com.snc.apm com.snc.pa com.snc.pa.problem Performance Analytics - Content Pack - Change Management [com.snc.pa.change]

Provides Performance Analytics indicators and visualizations for Change Management. Activation of this plugin on production instances may require a separate Performance Analytics license. Contact ServiceNow for details. Inactive false com.snc.pa com.glideapp.report.itsm.change.overview Performance Analytics - Content Pack - Cloud Resources [com.sn_disco_cd]

Performance Analytics - Content Pack - Communities [com.snc.pa.communities]

Provides Performance Analytics indicators and visualizations for Communities. Activation of this plugin on production instances may require a separate Performance Analytics license. Contact ServiceNow for details. Inactive false com.snc.pa com.sn_communities Performance Analytics - Content Pack - Configuration Management (CMDB) [com.snc.pa.cmdb]

Provides Performance Analytics indicators and visualizations for Configuration Management (CMDB). Activation of this plugin on production instances may require a separate Performance Analytics license. Contact ServiceNow for details. Inactive false com.snc.pa com.snc.cmdb com.snc.pa.change Performance Analytics - Content Pack - Content Analytics [com.snc.pa.premium.content_analytics]

Content Analytics - Performance Analytics Active false com.sn_content_analytics com.snc.pa.premium Performance Analytics - Content Pack - Content Automation [com.snc.pa.premium.content_automation]

Content Automation Analytics Active false com.sn_content_analytics com.sn_content_automation com.snc.pa.premium Performance Analytics - Content Pack - Customer Service Management - Advanced [com.snc.pa.customer_service_advanced]

Updates the Customer Service dashboard and incorporates indicators for the following plugins: Major Issue Management, Customer Service Case Action Status, Customer Service with Request Management, Customer Service with Service Management, Agent Chat, Advanced Work Assignment for CSM, and Performance Analytics - Content Pack - Advanced Work Assignment. Activate these plugins in order to view the related indicators. Without these plugins, indicators may not display correctly.

Activation of the Performance Analytics â€“ Content Pack â€“ Customer Service Management - Advanced plugin on production instances may require a separate performance Analytics license. Contact ServiceNow for details.

Active false com.snc.pa com.glideapp.report.customer_service com.sn_customerservice com.snc.pa.spotlight Performance Analytics - Content Pack - Customer Service [com.snc.pa.customer_service]

Provides Performance Analytics indicators and visualizations for Customer Service. Activation of this plugin on production instances may require a separate Performance Analytics license. Contact ServiceNow for details. Inactive false com.snc.pa com.glideapp.report.customer_service com.sn_customerservice com.sn_customerservice_pa Performance Analytics - Content Pack - Discovery [com.snc.pa.discovery]

Performance Analytics content pack for Discovery. Activation of this plugin on production instances may require a separate Performance Analytics license. Contact ServiceNow for details. Inactive false com.snc.pa com.snc.pa.cmdb com.snc.discovery Performance Analytics - Content Pack - Event Management [com.snc.pa.em]

Performance Analytics content pack for Event Management core. Activation of this plugin on production instances may require a separate Performance Analytics license. Contact ServiceNow for details. Inactive false com.snc.pa com.glideapp.itom.snac com.glideapp.report.em Performance Analytics - Content Pack - Field Service Management [com.snc.work_management_pa]

Provides Performance Analytics content for Field Service Management. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive true com.snc.pa com.snc.work_management Performance Analytics - Content Pack - Financial Management [com.snc.pa.fm]

Provides Performance Analytics indicators and visualizations for Financial Management. Activation of this plugin on production instances may require a separate Performance Analytics license. Contact ServiceNow for details. Inactive false com.snc.financial_management com.snc.pa Performance Analytics - Content Pack - Financial Management for Customer Service [com.snc.pa.fm.csm]

Enables Performance Analytics dashboards for Financial Management associated with Customer Service Management.

Activation of this plugin on production instances may require a separate Performance Analytics license. Contact ServiceNow for details.

Inactive true com.snc.financial_management_for_csm com.snc.pa Performance Analytics - Content Pack - Financial Management for Field Service Management [com.snc.pa.fm.fsm]

Enables Performance Analytics dashboards for Financial Management associated with Field Service Management.

Activation of this plugin on production instances may require a separate Performance Analytics license. Contact ServiceNow for details.

Inactive false com.snc.financial_management_for_fsm com.snc.pa Performance Analytics - Content Pack - Financial Management for Financial Planning [com.snc.pa.financial_planning]

Enables Performance analytics dashboards to associate to Financial Planning Process. Activation of this plugin on production instances may have licensing implications. Contact your ServiceNow account team for details. Inactive true com.snc.financial_planning com.snc.pa Performance Analytics - Content Pack - GRC: Audit Management [com.sn_audit_pa]

Provides Performance Analytics reports for the GRC Audit Management application. Activation of this plugin on production requires a PA Premium license. Contact ServiceNow for details. Inactive false com.sn_grc_pa com.sn_audit Performance Analytics - Content Pack - GRC: Policy and Compliance Management [com.sn_compliance_pa]

Provides Performance Analytics reports for the GRC Policy and Compliance Management application. Activation of this plugin on production requires a PA Premium license. Contact ServiceNow for details. Inactive false com.sn_grc_pa com.sn_compliance Performance Analytics - Content Pack - GRC: Risk Management [com.sn_risk_pa]

Provides Performance Analytics reports for the GRC Risk Management application. Activation of this plugin on production requires a PA Premium license. Contact ServiceNow for details. Inactive false com.sn_grc_pa com.sn_risk Performance Analytics - Content Pack - Human Resources Employee Document Management Scoped App [com.sn_hr_employee_files_pa]

Provides Performance Analytics reports and dashboards for Employee Document Management. Inactive false com.sn_employee_document_management com.sn_hr_core Performance Analytics - Content Pack -Vulnerability Response [sn_vul_analytics]

(Available in the ServiceNow Store)

Provides an integration of Vulnerability Response with Performance Analytics for trend-based reporting. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. true com.snc.pa com.snc.treemap sn_vul Performance Analytics - Content Pack - Human Resources Lifecycle Events Scoped App [com.sn_hr_lifecycle_pa]

Enables you to define and track key performance indicators (KPIs) for Enterprise Onboarding and Transitions and show these in scorecards and dashboards. Activation of this plugin on production will require a PA Premium license. Contact ServiceNow for details. Inactive false com.sn_hr_lifecycle_events Performance Analytics - Content Pack - Human Resources Scoped App [com.sn_hr_pa]

Enables you to define and track key performance indicators (KPIs) for HR and show these in scorecards and dashboards. Activation of this plugin on production will require a PA Premium license. Contact ServiceNow for details. Inactive true com.sn_hr_core Performance Analytics - Content Pack - Incident SLA Management [com.snc.pa.sla]

Performance Analytics content pack for Incident SLA Management. Activation of this plugin on production instances may require a separate Performance Analytics license. Contact ServiceNow for details. Inactive false com.snc.pa Performance Analytics - Content Pack - ITSM Dashboards [com.snc.pa.itsm_dashboards]

Performance Analytics content pack for ITSM Dashboards. Activation of this plugin on production instances may require a separate Performance Analytics license. Contact ServiceNow for details. Inactive false com.snc.pa.change com.snc.pa.problem com.snc.pa.request com.snc.pa.request2 com.snc.pa.knowledge com.snc.pa.sla com.snc.pa.spotlight.incident Performance Analytics - Content Pack - Knowledge Management [com.snc.pa.knowledge_v2]

Performance Analytics content pack for Knowledge Management. Activation of this plugin on production instances may require a separate Performance Analytics license. Contact ServiceNow for details. Inactive false com.snc.pa com.snc.knowledge3 com.glideapp.report.knowledge.overview Performance Analytics - Content Pack - Operational Intelligence [com.snc.sa.metric.pa.content]

Performance Analytics content pack for Analytics and Reporting Operational Intelligence Solution Dashboard and KPIs. Activation of this plugin on production instances may require a separate Performance Analytics license. Contact ServiceNow for details. Inactive false com.snc.sa.metric com.snc.pa com.glideapp.canvas com.snc.pa.em Performance Analytics - Content Pack - Problem Management [com.snc.pa.problem]

Provides Performance Analytics indicators and visualizations for Problem Management. Activation of this plugin on production instances may require a separate Performance Analytics license. Contact ServiceNow for details. Inactive false com.snc.pa com.glideapp.report.itsm.problem.overview Performance Analytics Content Pack for Procurement Service Management [com.sn_spend_pa]

(Starting with the Utah release, Performance Analytics Content Pack for Procurement Service Management is renamed as Performance Analytics for Sourcing and Procurement Operations.)

(Available in the ServiceNow Store)

Provides a set of pre-configured metrics and dashboards to assess spend, operational efficiency, and team performance across the Sourcing and Procurement Operations product. Inactive false com.snc.sn_shop com.snc.pa Performance Analytics - Content Pack - PPM Standard Dashboards [com.snc.pa.pmo_dashboards]

Performance Analytics content pack for PPM Standard core. Activation of this plugin on production instances may require a separate Performance Analytics license. Contact ServiceNow for details. Active false com.snc.pps_dashboards com.snc.financial_planning_pmo Performance Analytics - Content Pack - PPM Standard [com.snc.pps_dashboards]

Performance Analytics content pack for Project Portfolio Suite Dashboards core. Activation of this plugin on production instances may require a separate Performance Analytics license. Contact ServiceNow for details. Inactive false com.snc.pa com.snc.project_portfolio_suite Performance Analytics - Content Pack - Request Management (Requested Item) [com.snc.pa.request]

Performance Analytics content pack for Request Management for Requested Items. Installed with Performance Analytics - Premium. Activation of this plugin on production instances may require a separate Performance Analytics license. Contact ServiceNow for details. Inactive false com.snc.pa Performance Analytics - Content Pack - Request Management (Requests) [com.snc.pa.request2]

Performance Analytics content pack for Request Management for Requests. Activation of this plugin on production instances may require a separate Performance Analytics license. Contact ServiceNow for details. Inactive false com.snc.pa Performance Analytics - Content Pack - Service Desk Chat [com.snc.pa.chat]

Provides Performance Analytics indicators and visualizations for Service Desk Chat. Activation of this plugin on production instances may require a separate Performance Analytics license. Contact ServiceNow for details. Inactive false com.glide.connect com.glide.connect.support com.glide.connect.managers_dashboard com.snc.pa Performance Analytics - Content Pack - Service Mapping [com.snc.service-mapping.pa.content]

Performance Analytics content pack for Service Mapping Dashboard and KPIs. Activation of this plugin on production instances may require a separate Performance Analytics license. Contact ServiceNow for details. Inactive false com.snc.pa com.snc.pa.cmdb Performance Analytics - Content Packs for ITSM [com.snc.pa.premium.all_content]

Installing this plugin installs content packs for Incident, Problem, Change, Incident SLA, Knowledge, and Requested Items for Performance Analytics. Inactive false com.snc.pa.change com.snc.pa.problem com.snc.pa.request com.snc.pa.request2 com.snc.pa.knowledge com.snc.pa.sla Performance Analytics - Content Pack - Time Card Management [com.snc.pa.time_card]

Performance Analytics content pack for Time card management. Activation of this plugin on production instances may require a separate Performance Analytics license. Contact ServiceNow for details. Active false com.snc.pa Performance Analytics - Context Sensitive Analytics for Change Management [com.snc.pa.change.context_sensitive_analytics]

Provides additional ability to open Performance Analytics context sensitive Performance Analytics dashboards in change request form based on UI actions. Inactive false com.snc.pa com.snc.pa.change Performance Analytics - Context Sensitive Analytics for Chat [com.snc.pa.chat.context_sensitive_analytics]

Provides additional dashboard to analyze Connect Support metrics for support queues in Performance Analytics. Adds a related link to the Chat Queue Entry [chat_queue_entry] form to quickly display Performance Analytics metrics for the associated queue. Inactive false com.snc.pa com.snc.pa.chat Performance Analytics - Context Sensitive Analytics for Customer Service [com.snc.pa.cs.context_sensitive_analytics]

Performance Analytics adding ability to open Performance Analytics context-sensitive dashboards in customer service form based on UI actions. Inactive false com.snc.pa com.snc.pa.customer_service com.sn_customerservice com.snc.pa.customer_service Performance Analytics - Context Sensitive Analytics for Incident [com.snc.pa.incident.context_sensitive_analytics]

Performance Analytics adding ability to open Performance Analytics context-sensitive dashboards in incident form based on UI actions. Inactive false com.snc.pa Performance Analytics - Context Sensitive Analytics for Problem Management [com.snc.pa.problem.context_sensitive_analytics]

Performance Analytics adding ability to open Performance Analytics context sensitive Performance Analytics dashboards in problem form based on UI actions. Inactive false com.snc.pa com.snc.pa.problem Performance Analytics - Diagnostics [com.snc.pa.diagnostics]

Enables users to run diagnostics on Performance Analytics records and related applications. Active false com.snc.pa Performance Analytics - Domain Support [com.snc.pa.domain_support]

The Performance Analytics Domain Support plugin provides additional features to support scores collection on domain separated instances. This plugin requires the Domain Separation plugin to be installed. Active false com.snc.pa.premium com.glideapp.dashboards com.glide.domain.msp_extensions.installer Performance Analytics - Example - LinkedIn [com.snc.pa.linkedin]

Automatically imports LinkedIn data historically and daily. Inactive false com.snc.pa Performance Analytics - Example - Stocks Quotes [com.snc.pa.stock]

Automatically imports stock quotes data historically and daily. Inactive false com.snc.pa Performance Analytics - Example - Twitter [com.snc.pa.twitter]

Automatically import Twitter data historically and daily. Inactive false com.snc.pa Performance Analytics - PA Solution Library [com.snc.pa.solution.library]

Allows you to upgrade the visuals of dashboards that are shipped in other content packs. Upgrade or duplicate whole dashboards or selected elements. Active false com.snc.pa Performance Analytics - Premium [com.snc.pa.premium]

Enables the functionality provided by the fully licensed version of Performance Analytics. Requires additional fee. Functionality includes the ability to:

Create indicators, breakdowns, and other records Create interactive filters and use interactive analysis Create text analytics widgets Use Performance Analytics with external data Preserve scores beyond 180 days Inactive false com.snc.pa Performance Analytics - Scores Migration [com.snc.pa.scores_migration]

Migrates scores from old tables to new tables. To provide optimal performance, the Scores [pa_scores] table is being migrated to Scores Level 1 [pa_scores_l1] and Scores Level 2 [pa_scores_l2]. During migration you cannot collect, modify, or delete scores. Scheduled data collection and cleanup jobs will not run during migration. Active false com.snc.pa Performance Analytics - Spotlight [com.snc.pa.spotlight]

Enables records to be ranked by multiple weighted criteria. When a record surpasses a threshold of total weights, a Spotlight is created to highlight that record. Inactive false com.snc.pa Performance Analytics - Spotlight - change spotlight content pack [com.snc.pa.spotlight.change]

Provides preconfigured Spotlight components and a dashboard to identify and prioritize Change records according to multiple weighted criteria. Requires fully licensed Performance Analytics. Inactive false com.snc.pa.spotlight com.snc.pa.change Performance Analytics - Spotlight - Incident Spotlight content pack [com.snc.pa.spotlight.incident]

Provides preconfigured Spotlight components and a dashboard to identify and prioritize Incident records according to multiple weighted criteria. Inactive false com.snc.pa.spotlight com.glideapp.canvas Performance Analytics - Spotlight - Problem spotlight content pack [com.snc.pa.spotlight.problem]

Provides preconfigured Spotlight components and a dashboard to identify and prioritize Problem records according to multiple weighted criteria. Requires fully licensed Performance Analytics. Inactive false com.snc.pa.spotlight com.snc.pa.problem Performance Analytics - Spotlight - Request spotlight content pack [com.snc.pa.spotlight.request]

Provides preconfigured Spotlight components and a dashboard to identify and prioritize Request records according to multiple weighted criteria. Requires fully licensed Performance Analytics. Inactive false com.snc.pa.spotlight com.snc.pa.request2 Performance Analytics and Reporting - Service Portal Widgets [com.snc.pa.sp.widget]

Support for Performance Analytics widgets in the Service Portal. A number of JavaScript and CSS libraries are included to be able to run Performance Analytics widgets independently in the Service Portal. Active false com.glide.service-portal Performance Analytics Content Pack for FSO [sn_bom_pa]

(Available in the ServiceNow Store)

Provides Performance Analytic capabilities to Financial Services Operations applications. Inactive false com.snc.pa sn_bom Performance Analytics Content Pack for Major Incident Management [com.snc.pa.incident.mim]

Provides Performance Analytics indicators and visualizations for identifying and tracking major incidents. Extended functionality available with fully licensed Performance Analytics. Inactive false com.snc.incident.mim Performance Analytics Usage Overview [com.snc.pa.usage.overview]

This plugin contains dashboards, reports, and indicators to monitor Performance Analytics and Reporting usage. Active false com.snc.pa Performance Analytics Premium [com.snc.pa.premium]

Enables the functionality that you are entitled to with a subscription to Performance Analytics across all ServiceNow® products. Requires additional fee. Functionality includes the ability to: Create indicators, breakdowns, and other records Create interactive filters and use interactive analysis Create text analytics widgets Use Performance Analytics with external data Preserve scores beyond 180 days Inactive false com.snc.pa Performance Analytics and Reporting - Service Portal Widgets [com.snc.pa.sp.widget]

Support for Performance Analytics widgets in the Service Portal. A number of JavaScript and CSS libraries are included to be able to run Performance Analytics widgets independently in the Service Portal. Inactive false com.glide.service-portal Performance Analytics and Reporting for Universal Request [com.snc.universal_request.pa]

Dashboards and reports for enhanced visibility on universal request metrics. Active false com.snc.pa,com.snc.universal_request.reporting Performance Analytics Premium for APM [com.snc.pa.premium.apm]

Enables the Performance Analytics functionality that you are entitled to with a subscription that includes APM and Performance Analytics. Requires additional fee. Functionality includes the ability to: Create indicators, breakdowns, and other records Create interactive filters and use interactive analysis Create text analytics widgets Use Performance Analytics with external data Preserve scores beyond 180 days Inactive false com.snc.pa Performance Analytics Premium for Business Management [com.snc.pa.premium.itbm]

Enables the Performance Analytics functionality that you are entitled to with a subscription that includes Business Management and Performance Analytics. Requires additional fee. Functionality includes the ability to: Create indicators, breakdowns, and other records Create interactive filters and use interactive analysis Create text analytics widgets Use Performance Analytics with external data Preserve scores beyond 180 days Inactive false com.snc.pa Performance Analytics Premium for Cloud Control Center [com.snc.pa.premium.ccc]

Enables the Performance Analytics functionality that you are entitled to with a subscription that includes Cloud Control Center and Performance Analytics. Requires additional fee. Functionality includes the ability to: Create indicators, breakdowns, and other records Create interactive filters and use interactive analysis Create text analytics widgets Use Performance Analytics with external data Preserve scores beyond 180 days Inactive false com.snc.pa Performance Analytics Premium for Customer Service [com.snc.pa.premium.cs]

Enables the Performance Analytics functionality that you are entitled to with a subscription that includes Customer Service and Performance Analytics. Requires additional fee. Functionality includes the ability to: Create indicators, breakdowns, and other records Create interactive filters and use interactive analysis Create text analytics widgets Use Performance Analytics with external data Preserve scores beyond 180 days Inactive false com.snc.pa Performance Analytics Premium for Financial Management [com.snc.pa.premium.fm]

Enables the Performance Analytics functionality that you are entitled to with a subscription that includes Financial Management and Performance Analytics. Requires additional fee. Functionality includes the ability to: Create indicators, breakdowns, and other records Create interactive filters and use interactive analysis Create text analytics widgets Use Performance Analytics with external data Preserve scores beyond 180 days Inactive false com.snc.pa Performance Analytics Premium for Human Resource Management [com.snc.pa.premium.hr]

Enables the Performance Analytics functionality that you are entitled to with a subscription that includes Human Resource Management and Performance Analytics. Requires additional fee. Functionality includes the ability to: Create indicators, breakdowns, and other records Create interactive filters and use interactive analysis Create text analytics widgets Use Performance Analytics with external data Preserve scores beyond 180 days Inactive false com.snc.pa Performance Analytics Premium for IT Operations Management [com.snc.pa.premium.itom]

Enables the Performance Analytics functionality that you are entitled to with a subscription that includes ITOM and Performance Analytics. Requires additional fee. Functionality includes the ability to: Create indicators, breakdowns, and other records Create interactive filters and use interactive analysis Create text analytics widgets Use Performance Analytics with external data Preserve scores beyond 180 days Inactive false com.snc.pa Performance Analytics Premium for IT Operations Suite [com.snc.pa.premium.itos]

Enables the Performance Analytics functionality that you are entitled to with a subscription that includes IT Operations Suite and Performance Analytics. Requires additional fee. Functionality includes the ability to: Create indicators, breakdowns, and other records Create interactive filters and use interactive analysis Create text analytics widgets Use Performance Analytics with external data Preserve scores beyond 180 days Inactive false com.snc.pa Performance Analytics Premium for Project Portfolio Management [com.snc.pa.premium.ppm]

Enables the Performance Analytics functionality that you are entitled to with a subscription that includes PPM and Performance Analytics. Requires additional fee. Functionality includes the ability to: Create indicators, breakdowns, and other records Create interactive filters and use interactive analysis Create text analytics widgets Use Performance Analytics with external data Preserve scores beyond 180 days Inactive false com.snc.pa Performance Analytics Premium for Security Incident Response [com.snc.pa.premium.sir]

Enables the Performance Analytics functionality that you are entitled to with a subscription that includes SIR and Performance Analytics. Requires additional fee. Functionality includes the ability to: Create indicators, breakdowns, and other records Create interactive filters and use interactive analysis Create text analytics widgets Use Performance Analytics with external data Preserve scores beyond 180 days Inactive false com.snc.pa Performance Analytics Premium for Security Operations [com.snc.pa.premium.sir]

Enables the Performance Analytics functionality that you are entitled to with a subscription that includes Security Operations and Performance Analytics. Requires additional fee. Functionality includes the ability to: Create indicators, breakdowns, and other records Create interactive filters and use interactive analysis Create text analytics widgets Use Performance Analytics with external data Preserve scores beyond 180 days Active false com.snc.pa Performance Analytics Premium for Service Management [com.snc.pa.premium.service_management]

Enables the Performance Analytics functionality that you are entitled to with a subscription that includes Service Management and Performance Analytics. Requires additional fee. Functionality includes the ability to: Create indicators, breakdowns, and other records Create interactive filters and use interactive analysis Create text analytics widgets Use Performance Analytics with external data Preserve scores beyond 180 days Inactive false com.snc.pa Performance Analytics Premium for Software Asset Management [com.snc.pa.premium.sam]

Enables the Performance Analytics functionality that you are entitled to with a subscription that includes Software Asset Management and Performance Analytics. Requires additional fee. Functionality includes the ability to: Create indicators, breakdowns, and other records Create interactive filters and use interactive analysis Create text analytics widgets Use Performance Analytics with external data Preserve scores beyond 180 days Inactive false com.snc.pa Performance Dashboards [com.glide.performance_dashboards]

Performance Dashboards Active false com.glide.cms Performance Metrics for VTB [com.glide.ui.vtb_metrics]

Provides profiler page for benchmarking Java methods in Visual Task Board. Inactive false com.glide.ui.vtb Personal Lines Servicing [com.sn_ins_policy_b2c]

Enables insurance carriers to be agile and customer-centric in resolving mid-term policy changes and requests. Insurance carriers can prioritize underwriting cases by premium value with intelligent business rules and eliminate low-value manual work from underwriting queues. Yes com.sn_csm_playbook com.snc.csm_contributor_user com.sn_bom com.sn_bom_document com.sn_ins_underwrite Personal Lines Underwriting [com.sn_ins_underwrite]

Enables insurance carriers to route complex severing requests instantly to underwriters based on their existing underwriting guidelines and rules. Underwriters can collaborate with distribution and servicing teams though an efficient and transparent workflow. No com.snc.csm_contributor_user com.sn_bom Planned Maintenance Management [com.snc.fsm_pm]

(Available in the ServiceNow Store)

Manages the regular preventive maintenance of assets. Active true Field Service Management (com.snc.work_management) Planned Work Management [com.snc.fsm_planned_work_management]

(Available in the ServiceNow Store)

Enables organizations to create and manage the planned activities for assets that are scheduled to be executed periodically. Active true com.snc.fsm_template_management com.snc.planned_maintenance Platform as a Service [com.snc.paas]

Allows the development of custom applications to meet business needs. Active false com.glideapp.workflow Playbooks for Customer Service Management [com.sn_csm_playbook]

Playbooks for Customer Service Management guides customer service agents through the various tasks and their sequence to resolve customer issues and visualizes the entire lifecycle across diverse and siloed processes. Active false com.glide.pad.core com.glide.playbook_experience.config com.sn_customerservice Portal Next Experience Theme [sn_sppolaris_theme]

(Available in the ServiceNow Store)

Allows the Next Experience theme to be used with the Customer Support (csm), Customer Service (csp), and Knowledge (kb) portals. Inactive false com.glide.service-portal Portfolio Management [com.snc.portfolio_management]

The Portfolio Management plugin. Inactive false PPM Mobile [com.sn_ppm.mobile]

This plugin provides Project Portfolio Suite Mobile user experience. This provides access to project status and project status report in the agent mobile application. PPM Standard is required. But if it is not active, installing PPM Mobile also activates PPM Standard plugin. Active false com.snc.financial_planning_pmo PPM Ridac [com.snc.ppm_ridac]

The PPM RIDAC flow actions plugin. Installs the flow actions needed for RIDAC conversions. Active false PPM Standard Multicurrency [com.snc.ppm_multicurrency]

Enable advanced ability to manage PPM financials in multiple currencies. Inactive true com.snc.financial_planning_pmo com.glide.currency2 Predictive Intelligence [com.glide.platform_ml]

This is the new name for the Agent Intelligence plugin, effective in the New York release and beyond. Predictive Intelligence enables the creation of machine learning solutions using data in your instance. The plugin provides various capabilities and solution types for training the system to predict, recommend, and drive data outcomes. Active false com.glide.platform_ml_pa Predictive Intelligence - Enhanced UI [com.snc.ml_ui]

This plugin enhances the UI for Predictive Intelligence. Active false Predictive Intelligence for Contextual Search [com.snc.contextual_search_ml]

Enables customers to leverage machine-learning algorithms for searching with Contextual Search. For example: Similar Open Incidents.

Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details.

Inactive false com.snc.contextual_search com.glide.platform_ml Predictive Intelligence for Customer Service Management [com.snc.csm_ml]

Enables customers to leverage machine learning algorithms for searching related cases in Customer Service Management. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive false com.sn_customerservice com.snc.contextual_search_ml com.snc.adv_cxs_results_email_script Predictive intelligence for CSM - Task intelligence [com_snc_csm_ml_task]

Predictive Intelligence for Field Service Management [com.snc.fsm_ml]

Provides various capabilities driven by machine-learning solutions. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Active true com.snc.work_management com.snc.contextual_search_ml Predictive Intelligence for Incident [com.snc.incident.ml]

Enables customers to leverage machine-learning algorithms with application logic for predicting Open change request and Open Problem for Incident. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details.

Inactive false com.snc.contextual_search_ml Predictive Intelligence for Incident Management [com.snc.incident.ml_solution]

Predictive Intelligence for Incident Management provides solution definitions as templates so that you can build models without writing any code. Inactive for new customers. Active for existing ITSM Pro customers. false NA Predictive Intelligence for Major Incident Management [com.snc.incident.mim.ml_solution]

Predictive Intelligence for Major Incident Management provides solution definitions as templates so that you can build models without writing any code. Inactive for new customers. Active for existing ITSM Pro customers. false com.snc.incident.mim com.snc.incident.ml_solution Predictive Intelligence for Knowledge Management [com.snc.knowledge_ml]

Provides various Knowledge Management capabilities driven by machine-learning solutions. For example, capabilities such as similar articles and knowledge demand insights. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Note: When you install and activate the Predictive Intelligence for Knowledge Management plugin (com.snc.knowledge_ml), the Predictive Intelligence for Contextual Search plugin (com.snc.contextual_search_ml) is also activated. Inactive false com.snc.contextual_search_ml Predictive Intelligence for PPM [com.snc.ppm_ml]

(Available in the ServiceNow Store)

The Predictive Intelligence for Project Management capability uses machine-learning algorithms to search and display similar projects and demands. Active false com.snc.contextual_search_ml com.snc.financial_planning_pmo Predictive Intelligence for Universal Request [com.snc.universal_request.ml]

Contains the machine learning solutions for the Universal Request use cases. Active false com.snc.universal_request com.glide.platform_ml Predictive Intelligence Incident Estimated Time to Resolve [com.snc.incident.ml.ettr]

Enables customers to leverage machine-learning algorithms with application logic for predicting the estimated time to resolve for an Incident. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Important: It is not recommended for customers to activate this plugin directly. To activate this plugin, follow the instructions given in KB0821555. Inactive false com.glide.platform_ml com.sn_itsm_ettr_card Predictive Intelligence Workbench HRSD Content [com.sn_piwb_hrsd_content]

Enables customers to seed HRSD specific content to provide implementation guidance for use cases created through Predictive Intelligence Workbench. Active false com.sn_hr_core com.glide.platform_ml Predictive Intelligence Reports [com.glide.platform_ml_pa]

This is the new name for the Agent Intelligence Reports plugin. Active false Predictive Intelligence Workbench [com.sn_piwb_ml]

Predictive Intelligence Workbench core plugin provides a common framework for creating use case templates, managing use cases and dashboard to communicate value across all SN apps Active false com.glide.platform_ml com.glide.platform_ml_pa Pre-Visit Management [sn_previsit]

(Available in the ServiceNow Store )

Streamlines the scheduling process of procedure requests for patients and increase visibility to pre-authorization approvals prior to scheduled procedures. Inactive true com.snc.business_location com.snc.csm_case_types com.snc.household com.snc.install_base com.glide.encryption com.sn_external_user_register com.snc.pdf_generator com.snc.signaturepad com.glideapp.user_criteria.scoped.api sn_hcls sn_csm_playbook com.sn_ind sn_doc sn_prd_pm sn_ciwf_ui_cmpnt Proactive Customer Service Operations [com.snc.proactive_cs_ops]

Enables customers to create cases proactively from alerts either manually or through automation and track the accounts and the corresponding install base items affected by the alert. Active false com.sn_majorissue_mgt com.snc.install_base com.glideapp.itom.snac com.sn_cs_sm_request com.snc.csm_action_status Proactive Customer Service Operations with Event Management [com.snc.proactive_cs_itom]

Provides an integration between Customer Service Management and ITOM Event Management. Enables customers to create cases proactively from alerts either manually or through automation and track the accounts and the corresponding install base items affected by the alert. Inactive false com.snc.proactive_cs_ops com.glideapp.itom.snac Proactive Prompts [com.sn_pp]

(Available in the ServiceNow Store)

Enables contextual and proactive engagement for managers and employees by bringing actionable insights as prompts into their flow of work. Active true com.glide.cs.chatbot Problem Management [com.snc.problem]

Helps to identify the cause of a service interruption reported by a significant or recurring incidents. Active true com.snc.service com.glideapp.report.itsm.problem.overview Problem Management — ATF Tests [com.snc.problem.atf]

Delivers ATF tests for Problem Management. Active true Problem Overview Homepage [com.glideapp.report.itsm.problem.overview]

Displays Problem overview homepage. Active false com.glideapp.report Problem Management Best Practice - Madrid [com.snc.best_practice.problem.madrid]

Helps to identify the cause of a service interruption reported by a significant or recurring incidents. Provides roles for problem management including a problem coordinator, problem manager and problem administrator. Provides fields to record the category, where the issue was first reported, the workaround, the cause notes and the fix notes. Searches for and attaches knowledge articles. Communicates when a workaround or fix is available.

Active true com.snc.problem com.snc.problem_task Problem Management Best Practice - Madrid - Knowledge Integration [com.snc.best_practice.problem.madrid.knowledge]

Helps to identify the cause of a service interruption reported by a significant or recurring incidents. Create Known Error articles for Incident Deflection (requires Knowledge Management Advanced plugin to be activated).

Active true Problem Management Best Practice - Madrid (com.snc.best_practice.problem.madrid) Knowledge Management Advanced Installer (com.snc.knowledge_advanced.installer) Problem Management Best Practice - Madrid - State Model [com.snc.best_practice.problem.madrid.state_model]

Provides support for state management to control how a problem or problem task is allowed to transition through a predefined list of states. Inactive true Problem Management Best Practice - Madrid (com.snc.best_practice.problem.madrid) Problem Overview Dashboard [com.snc.pa.problem.dashboards]

Displays Problem Overview Dashboard. Active false com.snc.problem Problem Tasks [com.snc.problem_task]

Adds a Problem Task table with a reference to the Problem table. Active false Process Automation Designer for ITSM [com.snc.itsm.playbook]

Process Automation Designer enables business process owners to consolidate multiple flows across the enterprise into a single unified process. Process owners can create and manage cross-functional automated processes to provide end-users with a simplified, task-oriented interface to guide them through these processes, such as playbooks in Agent Workspace.Process Automation Designer for ITSM enables process owners to create and manage the cross-functional IT process flows. Active false com.glide.pad.core com.playbook_experience com.snc.incident Process Flow Formatter [com.snc.process_flow_formatter]

Quickly summarizes multiple pieces of information about a process and displays the stages graphically at the top of a form. Active false Process Optimization [com.sn_process_optimization]

Creates business process flows from the data in audit trails. This allows in-depth analysis of business processes to improve outcomes. Active false com.agent_workspace com.workspace_core com.devsnc_sn_promin_workbench Process Optimization Content Pack for CSM [com.snc.csm_process_optimization]

Provides pre-configured process optimization models and improvement initiatives for the CSM Processes. Inactive false com.sn_customerservice com.sn_process_optimization Process Optimization Content Pack for FSM [com.snc.fsm_process_optimization]

(Available in the ServiceNow Store)

Creates business process flows from the work order task data in audit trails, allowing process owners to perform in-depth analysis and discover process insights to improve business outcomes. Active true sn_po (v23.0.22) com.snc.work_management Process Optimization for external data [com.sn_po_extdata]

Process Optimization Workspace [com.sn_po_workspace]

Delivers the Process Optimization workspace feature for analyst users. Inactive false com.agent_workspace com.sn_process_optimization com.sn_po_workspace_components Procurement [com.snc.procurement]

Allows users to create purchase orders and obtain items for fulfilling service catalog requests. Inactive true Procurement Case Management [com.sn_spend_psd]

(Available in the ServiceNow Store)

Enables all employees to request services from the procurement team, and allows the procurement team to manage those requests. Inactive true com.sn_spend_sdc com.sn_spend_workspace Procurement File Transfer Framework [com.sn_spend_ftp_intg]

(Available in the ServiceNow Store)

Extends the Procurement Integration Framework with SFTP and FTP functionality, designed for integrating with systems that do not support REST or SOAP-based integration methods. Inactive false com.sn_spend_intg com.glide.hub.action_step.ssh com.glide.hub.action_step.sftp com.glide.hub.flow_trigger.rest Procurement Integration Framework [com.sn_spend_intg]

(Available in the ServiceNow Store)

Provides a set of staging tables, transform maps, and workflows to integrate sourcing, third-party catalogs, ordering, shipments, and invoicing with Sourcing and Procurement Operations. Inactive false com.glide.explicit_roles com.sn_pr Procurement Service Management NLU Model [com.sn_spend_nlu]

(Starting with the Utah release, Procurement Service Management NLU Model is renamed as Natural Language Understanding Models for Sourcing and Procurement Operations.)

(Available in the ServiceNow Store)

Provides Natural Language Understanding (NLU) models to enhance the virtual agent conversation interface, using natural human utterances to detect the correct conversations intended by employees. Inactive false com.glide.cs.chatbot com.sn_shop_va Procurement with Project Management [com.sn_spend_ppm]

(Starting with the Utah release, Procurement with Project Management is renamed as Project Costing for Sourcing and Procurement Operations.)

(Available in the ServiceNow Store)

Provides a set of capabilities to automate the calculation of planned versus actual cost by linking purchase orders to cost plans within Project Portfolio Management. Inactive false com.snc.sn_pr com.snc.financial_planning_pmo Product Catalog [com.snc.product_catalog]

Provides information about individual models. Models are specific versions or various configurations of an asset. Models published to the product catalog are automatically published to the service catalog. Active true Product Catalog Advanced [com.sn_prd_pm_adv]

Product Inventory Advanced [com.sn_prd_invt]

Program Common [com.snc.program_common]

The Program Common plugin aids in planning, organizing, and managing programs with basic features. Active false com.snc.planned_task_v2 com.snc.itbm_security Profanity filter for agent chat [com.sn.va.profanity]

Project Management [com.snc.project_management_v3]

The Project Management application aids in planning, organizing and managing projects and resources in order to setup, execute, and complete a project faster and easier. Only upgrade is allowed for this plugin. Activation should be done through PPM Standard plugin. Inactive true com.snc.project_management_delete com.glide.schedules com.snc.planned_task_v2 com.snc.time_card com.snc.skills_management com.snc.process_flow_formatter com.snc.cost_management com.snc.project_management_db_views com.snc.project_workbench com.snc.timeline_visualization com.glide.ui.checklist Project Management TeamSpace 1 [com.snc.ppm_teamspace_1]

Installs a Project TeamSpace so that each team or each department like Marketing, Finance, IT-Team1, IT-Team2 can implement PPM suitable to their needs without overstepping each other. Inactive true com.snc.financial_planning_pmo Project Management TeamSpace 2 [com.snc.ppm_teamspace_2]

Installs a Project TeamSpace so that each team or each department like Marketing, Finance, IT-Team1, IT-Team2 can implement PPM suitable to their needs without overstepping each other. Inactive false com.snc.financial_planning_pmo Project Management TeamSpace 3 [com.snc.ppm_teamspace_3]

Installs a Project TeamSpace so that each team or each department like Marketing, Finance, IT-Team1, IT-Team2 can implement PPM suitable to their needs without overstepping each other. Inactive false com.snc.financial_planning_pmo Project Management TeamSpace 4 [com.snc.ppm_teamspace_4]

Installs a Project TeamSpace so that each team or each department like Marketing, Finance, IT-Team1, IT-Team2 can implement PPM suitable to their needs without overstepping each other. Inactive false com.snc.financial_planning_pmo Project Management TeamSpace 5 [com.snc.ppm_teamspace_5]

Installs a Project TeamSpace so that each team or each department like Marketing, Finance, IT-Team1, IT-Team2 can implement PPM suitable to their needs without overstepping each other. Inactive false com.snc.financial_planning_pmo Project Portfolio Suite [com.snc.project_portfolio_suite]

The Project Portfolio Suite (PPS) plugin activates an integrated set of applications for project portfolio management and IT software development. Only upgrade is allowed for this plugin. Activation should be done through PPM Standard plugin. Inactive true com.snc.project_management_v3 com.snc.demand_management com.snc.resource_management com.snc.test_mgmt com.snc.sdlc.scrum.ppm_int com.snc.test_mgmt.ppm_int com.snc.program_management Project workspace [com.snc.project_workspace]

PPM Standard [com.snc.financial_planning_pmo]

Enables you to manage your demands, resources, portfolios and projects, and gives full visibility from idea to execution. It also helps you plan, track, and manage cost and budget on projects and demands in a portfolio to strike a balance between investment and returns. Agile management and test management help you to improve productivity and service delivery. Inactive true com.snc.project_portfolio_suite com.snc.financial_planning com.snc.rate_model PPM Standard - ATF Tests [com.snc.financial_planning_pmo.atf]

ATF tests for PPM Standard Active false Protocol Profile Manager [com.glide.protocol_profile]

Defines properties associated to protocols such as default port and keystore. Active false Proxy Agent for connecting to Natural Language Understanding providers [com.glide.nlu.proxy]

The base NLU proxy agent for connecting to NLU providers. Intended for use by Virtual Agent and other clients. Active true Proxy Agent to the IBM Watson Natural Language Understanding server [com.glide.nlu.ibmwatson.intent.discovery]

Activates the IBM Watson Assistant Intent and Entity integration, which enables Virtual Agent to use intents, entities, and utterances defined in IBM Watson Assistant. Inactive false com.glide.nlu.proxy Proxy Agent to the Microsoft LUIS Natural Language Understanding server [com.glide.nlu.msluis.intent.discovery]

Proxy agent to the Microsoft LUIS Natural Language Understanding server. Inactive false com.glide.nlu.intent.discovery Proxy Agent to the ServiceNow Natural Language Understanding server [com.glide.nlu.intent.discovery]

Proxy agent for connecting to ServiceNow 's NLU server for NLU intent discovery. Intended for use by Virtual Agent and other clients. Active false com.glide.nlu.proxy Purchase and Receipt Automation [com.snc.sn_pr]

(Starting with the Tokyo release, Purchase and Receipt Automation is renamed as Sourcing and Purchasing Automation.)

(Available in the ServiceNow Store)

Provides workflows and automation for sourcing requests, negotiations, and purchase requisitions. Inactive true com.glide.graphql com.glideapp.user_criteria.scoped.api sn_shop sn_spend_sdc sn_spend_psd sn_spend_workspace Purchase Automation Integration with Risk Assessment [com.sn_spend_vrm]

(Starting with the Utah release, Purchase Automation Integration with Risk Assessment is renamed as Risk Assessments Integration for Sourcing and Procurement Operations.)

(Available in the ServiceNow Store)

Provides a set of capabilities to trigger risk assessments on a supplier during the sourcing or purchase requisition workflow using Vendor Risk Management. Inactive true com.snc.sn_pr com.sn_vdr_risk_asmt Purchase Modification Experience Pack for Procurement Case Management [com.sn_spend_cp]

(Starting with the Utah release, Purchase Modification Experience Pack for Procurement Case Management is renamed as Playbooks for Sourcing and Procurement Operations.)

(Available in the ServiceNow Store)

Provides a set of pre-built playbooks, workflows, and experiences for employees, sourcing, and procurement to automate work that is typically managed through emails and spreadsheets. Inactive false com.snc.sn_shop com.snc.sn_pr Push Feedback [com.glide.push.feedback]

Collects feedback from the Apple push notification service or another feedback service. Provides a REST API for other instances to collect from this service. Inactive false com.glide.push Push Notification [com.glide.push]

Defines push notification message enqueuing and sending Responsible for processing push notifications to their next destination. Active false Push Retention [com.glide.push_retention]

Provides retention policy for push notifications. Active false com.glide.push com.glide.auxdb Qualys Vulnerability Integration [snc_vul_qualys]

(Available in the ServiceNow Store)

Provides the ability to integrate the ServiceNow Vulnerability Response application with the Qualys vulnerability scanner. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive false snc_vul Query Rules [com.snc.query_rules]

Plugin that brings in the table and the logic needed to generate encoded queries per table for a user based on the roles the user has. Inactive false Query stats [com.glide.stats.query]

Query stats. Active false com.glide.stats Quick Actions [com.glide.quickactions]

Enables slash commands in Agent Workspace chat. Active false Quiz Designer [com.glide.quiz_designer]

Provides the ability to send scored questionnaires quickly and easily to one or more users. A quiz may have categories of questions that are assigned only to some users. Inactive false com.glide.assessment_designer.common com.snc.assessment_core Random Watermark Support [com.glide.email.random_watermark]

Generate unpredictable watermarks, and enable matching on these watermarks in inbound emails. Active false com.glide.mailbox Rapid7 Vulnerability Integration [sn_vul_t7]

(Available in the ServiceNow Store)

Provides the ability to integrate the ServiceNow Vulnerability Response application with the Rapid7 Nexpose and InsightVM products. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. sn_vul Rate Limit for REST API [com.glide.rest.rate_limit]

Rate Limit support for REST API Active true Read only roles for Agile - Scaled Agile Framework [com.snc.sdlc.safe_read_roles]

Provides read-only roles for Agile - Scaled Agile Framework. Active false com.snc.agile_read_roles Read only roles for Agile Development 2.0 [com.snc.agile_read_roles]

Provides the sn_agile_read role that has read-only access for all Agile Development 2.0 tables. The data from these tables can be used for generating reports. Active false Read only roles for Application Portfolio Management [com.snc.apm_read_roles]

The plugin provides read only roles for Application Portfolio Management. Active false Read only roles for PPM Standard [com.snc.pmo_read_roles]

Read only roles for PPM Standard. Active false Read only roles for Release Management [com.snc.release_management_read_roles]

Provides the sn_release_read role that has read-only access for all Release Management tables. The data from these tables can be used for generating reports. Active false Read only roles for Test Management 1.0 [com.snc.tm1_read_roles]

Provides the sn_tm1_read role that has read-only access for all Test Management 1.0 tables. Active false Read only roles for Test Management 2.0 [com.snc.tm2_read_roles]

Provides the sn_tm2_read role that has read-only access for all Test Management 2.0 tables. The data from these tables can be used for generating reports. Active false Read-Only User Role [com.snc.read_only.role]

Enables Read-Only user role functionality. Active false Recommended Actions [sn_nb_action]

(Available in the ServiceNow Store)

Recommends relevant actions, such as Guidances and Guided Decisions, for a given context. Enables users to define contexts and strategies to recommend these actions. Inactive false sn_gd_guidance com.snc.next_best_action sn_nba_list Recommended Actions Advanced [sn_nb_action_adv]

(Available in the ServiceNow Store)

Enables customers to create recommendations based on AI/ML models created with Predictive Intelligence. Inactive false com.snc.recommended_action Recommended Actions for Customer Service [sn_cs_nb_action]

(Available in the ServiceNow Store)

Installs the Recommended Actions capability, which recommends relevant actions for a given context. These actions appear on the Case form in the CSM Workspaces if users have defined strategies for the provided Case context. Inactive false com.sn_customerservice com.snc.recommended_action Redox Electronic Health Record Spoke [sn_redox_spoke]

(Available in the ServiceNow Store)

An Integration Hub spoke that is used to facilitate Redox outbound calls. Inactive false com.glide.hub.integration.runtime com.glide.hub.action_step.rest com.glide.cobject Redox Inbound Integration [sn_redox]

(Available in the ServiceNow Store)

Improves inbound and proactive outbound service scalability and capabilities to integrate with healthcare systems that use the Redox platform. Inactive false None Relationship Layout [com.glide.ui.relationship_layout]

Enables scoped relationships to be associated to out-of-scope related list views. Active false Release Management [com.snc.release_management_v2]

The Release Management v2 plugin is a rewrite of the original release management module. All products, releases, features, and release tasks are planned_task extensions, and much of the project management functionality (Gantt charts, timelines, time cards) is shared with release. Active true com.snc.release_management com.snc.planned_task com.snc.process_flow_formatter Remote Tables [com.glide.script.vtable_demo]

Supports remote tables and associated script definitions that can be used to retrieve and optionally cache data from external sources.Tra Report - PDF Page Header Footer Templates [com.glideapp.report_page_hdrftr]

Allows the user to configure and store page headers and footers for PDF reports. Active false com.glideapp.report com.glideapp.report2 Report Access Request [com.glideapp.report.access_request]

Provides the ability to request access to reports that have been restricted by report_view ACL. false Report ACL Assessment [com.par_report_acl_assessment]

Report Charting v2 [com.glideapp.report.charting_v2]

Installs V2 of ServiceNow charts with HighCharts. Active false com.glideapp.report com.glideapp.report2 Report Engine - use summary table for reports [com.glideapp.summary_report_engine]

Causes the data from all reports, custom and standard, to be stored in the sys_report_summary table and separates the data from the rendering process for all reports. Report data is periodically purged from the sys_report_summary table (approximately every two hours). Active false com.glideapp.report2 Report Security - enforce access control checks [com.glideapp.report_security]

Enforces ACL checks when reports are created, deleted or updated. Active false com.glideapp.report com.glideapp.report2 Reporting Statistics Reports [com.glideapp.report_statreports]

Provides reports and dashboards on reporting statistics. Inactive false com.glideapp.report Required Form Fields [com.snc.required_form_fields]

Allows an administrator to specify required fields that cannot be removed from a form. Inactive false Resource Management [com.snc.resource_management]

Enables resource requesters and resource managers to plan, organize, and manage resources for both planned and unexpected work. Activating Resource Management automatically activates the Project Management plugin if it is not already active. Only upgrade is allowed for this plugin. Activation should be done through PPM Standard plugin. Inactive true com.snc.schedule_loader com.snc.process_flow_formatter com.snc.cost_management com.snc.pps_portal_common Resource Matching Engine [com.snc.matching_rule]

Provides a Resource Matching Engine. Inactive false com.snc.skills_management com.snc.agent_schedule Responsive Canvas [com.glideapp.canvas]

Enables responsive canvas. For dashboards, the responsive canvas dynamically responds to dashboard resizing and enables dragging to place and resize widgets. Easily find and preview widgets that you want to add directly from the canvas. Active false com.glideapp.home com.glide.text_search com.glide.db_images com.glide.ui.angular com.glide.ui.ng Responsive Dashboards [com.glideapp.dashboards]

Easily create, modify, and share dashboards using responsive and dynamic widget layouts. Active false com.glideapp.canvas com.glideapp.home com.glide.text_search com.glide.db_images com.glide.ui.angular com.glide.ui.ng com.snc.pa REST API Builder Backend [com.glide.rest.api_builder.backend]

REST API Builder Framework data model and crud interfaces. false com.glide.api_runtime REST API for global text search [com.glide.globalsearch]

REST API for global text search. Active false com.glide.rest REST API Trigger Flow Designer [com.glide.hub.flow_trigger.rest]

Adds ability for flow designers to create a REST endpoint that triggers a flow upon request. false com.glide.hub.flow_trigger com.glide.api_runtime com.glide.rest.api_builder.backend REST API Provider [com.glide.rest]

Provides a REST API framework to support RESTful services. Active false com.glide.ui.angular com.glide.ui.heisenberg Restore Deleted Records [com.snc.undelete]

Restores deleted records from audited tables and references to those records. Also restores any records that were deleted as a result of a cascade delete rule. Inactive false Robotic Process Automation (RPA) Hub [com.sn_rpa_foundation]

(Available in the ServiceNow Store)

Provides the capability to integrate the ServiceNow platform with applications that do not support APIs. Active true sn_cmdb_ci_class (1.36.0) RPA Sample Template [com.sn_rpa_template]

(Available in the ServiceNow Store)

RPA templates are prebuilt automations that enable customers to kickstart their RPA initiatives. This template provides automating user password reset functionality for Oracle E-Business Suite (EBS) where APIs aren't available. It guides the ServiceNow developer to implement password reset functionality. Active false com.sn_rpa_foundation (3.0.7) Role Delegation [com.snc.role_delegation]

Allows an administrator to designate role delegators, who can delegate any role they have to members of their group. Active false com.glideapp.workflow S/MIME Email [com.glide.email.smime]

(New in Tokyo )

Enables sending/receiving signed and encrypted emails using S/MIME. Active false com.glide.certificates com.glide.kmf Sales Force Automation application template [com.snc.sfa2]

Provides tools to manage sales and marketing operations throughout the sales life cycle from lead generation through contract completion. Inactive true com.snc.process_flow_formatter Scenario Planning for PPM [sn_pw_scenario]

(Available in the ServiceNow Store)

Scenario Planning is a simple system to create and compare scenarios for a portfolio. Active true com.snc.financial_planning_pmo Schedule Optimization [com.snc_schedule_optimization]

(New in Utah )

Agent schedules are automatically optimized daily to consolidate tasks and minimize travel time. Inactive false com.glide.platform_ml com.snc.work_management com.snc.app_fsm_sched_model Schedule Optimization - Common [com.snc_schedule_optimization.common]

Schedule Optimization - UI components [com.snc_schedule_optimization.ui]

Schema Map v3 [com.glide.erd]

Displays the details of tables and their relationships in a visual manner, allowing administrators to view and easily access different parts of the database schema. Active false com.glide.diagrammer Scoped Analytics Framework [com.glide.scoped_analytics_framework]

Analytics Framework for Scoped Applications. Active false Scoped Application Restricted Caller Access [com.glide.scope.access.restricted_caller]

Allow scoped applications to restrict access to public tables and script includes. Inactive false Script Execution Context [com.snc.sn_context]

Provides virtual closure mechanism. Inactive false Script stats [com.glide.stats.script]

Script stats. Active false com.glide.stats.script Script Templates [com.glide.script.templates]

Provides templates for some script fields. Active false Script Allowlist Manager [com.glide.script.whitelist]

Provides temporary support for continued direct invocation of Java Packages, Constructors, and Methods that are added to an allow list. Active false Scripted REST APIs [com.glide.scripted_rest_services]

Provides a framework for building Scripted REST APIs. Active false com.glide.rest com.glide.scripted_rest_services.internal com.glide.scripted_rest_services.errors Scripted REST APIs - Error types [com.glide.scripted_rest_services.errors]

An internal plugin component to Scripted REST APIs. Active false Scripted REST APIs - Internal [com.glide.scripted_rest_services.internal]

An internal plugin component to Scripted REST APIs. Active false Scrum Program [com.snc.sdlc.scrum_program]

Plan and track the work across multiple Scrum teams that are working towards common objectives. Inactive true com.snc.program_common com.snc.sdlc.agile.2.0 SCSS Bootstrap Theme [com.glide.ui.scss.bootstrap]

Theme assets for Bootstrap using SCSS. Active false com.glide.ui.scss SCSS Content Provider [com.glide.ui.scss]

SCSS Content Provider. Active false SDL Translation Management System Spoke for Localization Framework [com.glide.localization_framework.sdl_spoke]

It integrates Localization Framework with the SDL - Translation Management System. To activate this plugin, install the Localization Framework Installer plugin. Active false com.glide.localization_framework SDLC - SCRUM [com.snc.sdlc.scrum]

Adds a release process specific to a Scrum development process. Sits on top of the SDLC application, adding additional agile notions like epics, stories, and sprints. Inactive true com.snc.sdlc Search Suggestions [com.glide.search.suggestions]

Provides suggestions when you enter text in a search field. Active for new instances. Upgraded instances adopt the previous setting. Security Center [com.sn.vault_security_center]

Security Dashboard [com.glide.security.dashboard]

Activates the Security Dashboard. Inactive false com.snc.guided_setup Security Incident Analytics [com.snc.security_incident.analytics]

Provides an integration of Security Incident Response with Performance Analytics for trend-based reporting. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive true com.snc.pa com.snc.treemap com.snc.security_incident Security Incident Response [com.snc.security_incident]

(Available in the ServiceNow Store)

Provides visibility into the state of an organization’s security using many of the same workflow and reporting capabilities ServiceNow is known for. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive true com.snc.service_management.core com.snc.task_outage com.snc.treemap com.snc.secops.orchestration com.snc.security_support.sir com.snc.whtp com.snc.threat Security Incident Response Dependencies [com.snc.si_dep]

(Available in the ServiceNow Store)

Installs all the dependent plugins required to support the Security Incident Response application. Active false com.snc.security_support.core com.snc.security_support.sir com.snc.runbook_automation.runtime com.snc.task_outage com.snc.treemap com.snc.whtp com.glide.scope.access.restricted_caller com.sn_dependentclient Security Incident Response Mobile [com.sn_sir_mobile]

(Available in the ServiceNow Store)

As a security operations center (SOC) manager or a user with the Now Platform security analyst role (sn_si.analyst), you can log in to a Now Platform instance directly from your Android or iOS mobile device. With the Security Incident Response Mobile app, you can view, edit, and assign your most current and critical SIR security incidents and response tasks. Notifications inform you when critical security incidents assigned to you arrive. Inactive com.glide.sg.agent_native_client Security Incident Response UI [com.app_secops_ui]

(Available in the ServiceNow Store)

Provides an enhanced user interface for monitoring and resolving threats to an organization’s security. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive true com.snc.security_incident Security Integration Framework [com.snc.sec.int.framework]

(Available in the ServiceNow Store)

Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive false Security Jump Start (ACL Rules) [com.snc.system_security]

(Available in the ServiceNow Store)

Adds ACL rules to provide a jump-start on securing many system tables, making it easier for an organization to get into production more quickly. Active false Security Operations 'Have I Been Pwned?' Integration [com.snc.secops.pwned]

(Available in the ServiceNow Store)

Provides the ability to submit Whois lookups on domain names and URLs to obtain context on URL observables, and to make better determination on threats. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive false com.snc.threat com.snc.security_incident Security Operations ArcSight Logger Integration [com.snc.secops.arcsight.logger]

(Available in the ServiceNow Store)

Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive false com.snc.security_incident Security Operations Carbon Black Integration [com.snc.secops.carbonblack]

(Available in the ServiceNow Store)

Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive false com.snc.secops.orchestration com.snc.security_incident Security Operations CrowdStrike Host Integration [com.snc.secops.crowdstrike.host]

(Available in the ServiceNow Store)

Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive false com.snc.security_incident Security Operations CrowdStrike Intelligence Integration [com.snc.secops.crowdstrike.intel]

(Available in the ServiceNow Store)

Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive false com.snc.threat com.snc.threat.intelligence Security Operations Elasticsearch Integration [com.snc.secops.elasticsearch]

(Available in the ServiceNow Store)

Searches your Elasticsearch logs and adds relevant sighting information to your security incidents. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive false com.snc.security_incident Security Operations McAfee ESM Integration [com.snc.secops.mcafee.esm]

(Available in the ServiceNow Store)

Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive false com.snc.security_incident Security Operations Microsoft Exchange Integration [com.snc.secops.ms-exchange]

(Available in the ServiceNow Store)

Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive true com.snc.security_incident Security Operations Palo Alto Networks - AutoFocus [com.snc.secops.paloalto.autofocus]

(Available in the ServiceNow Store)

Provides the ability to integrate the ServiceNow Security Incident Response application with the Palo Alto Networks AutoFocus. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive false com.snc.security_incident com.snc.secops.orchestration Security Operations Palo Alto Networks - Firewall [com.snc.secops.paloalto]

(Available in the ServiceNow Store)

Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive false com.snc.secops.orchestration com.snc.security_incident Security Operations Palo Alto Networks - WildFire [com.snc.secops.paloalto.wildfire]

(Available in the ServiceNow Store)

Provides the ability to integrate the ServiceNow Security Incident Response application with the Palo Alto Networks WildFire application. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive false com.snc.security_incident com.snc.secops.orchestration Security Operations Splunk ES Event Ingestion Integration [com.snc.secops.splunkes]

(Available in the ServiceNow Store)

This is the Splunk Enterprise Security Integration for Security Incident Response. Security Operations QRadar SIEM Integration [com.snc.secops.qradar.siem]

(Available in the ServiceNow Store)

Provides the ability to integrate the ServiceNow Security Incident Response application with QRadar SIEM data. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive false com.snc.security_incident Security Operations Splunk Integration [com.snc.secops.splunk]

(Available in the ServiceNow Store)

Searches your Splunk logs and adds relevant sighting information to your security incidents. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive false com.snc.security_incident Security Operations Spoke [com.snc.secops.spoke]

(Available in the ServiceNow Store)

Provides the ability to use Security Operations flows and actions. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive false com.snc.security_incident com.glide.hub Security Operations Tanium Integration [com.snc.secops.tanium]

(Available in the ServiceNow Store)

Provides the ability to integrate the ServiceNow Security Incident Response application with Tanium data. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive false com.snc.security_incident com.snc.secops.orchestration Security Operations WHOIS Integration [com.snc.secops.whois]

(Available in the ServiceNow Store)

Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive false com.snc.threat Security Support Common [com.snc.security_support.common]

(Available in the ServiceNow Store)

Provides common functionality for use across the various security applications, such as Security Incident Response. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive true com.snc.security_support.core Security Support Orchestration [com.snc.secops.orchestration]

Provides an integration of Security Operations with Orchestration to allow the facilitation of workflow activities within Security Incident Response, Threat Intelligence, or Vulnerability Response. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive false com.snc.runbook_automation.runtime com.snc.security_support.common Self-Service Analytics Core [com.snc.self_service_analytics_core]

Provides the self-service analytics framework for configuring deflection contexts and activity patterns to collect the case reduction (deflection) metrics. Active false com.snc.activity_subscriptions Self-Service Analytics for Customer Service [com.snc.pa.self_service_analytics_csm]

Tracks case reduction (deflection) metrics and self-service KPIs using performance analytics dashboards. Activation of this plugin on production instances may require a separate Performance Analytics license. Contact ServiceNow for details. Active false com.sn_customerservice com.snc.pa.self_service_analytics com.snc.self_service_analytics_core Self-Service Analytics PA [com.snc.pa.self_service_analytics]

Enables users to define and track key performance indicators (KPIs) to measure the effectiveness of self-service channels such as knowledge, community, virtual agent, and service catalog. Activation of this plugin on production instances may require a separate Performance Analytics license. Contact ServiceNow for details. Active false com.snc.pa Self Service Password Reset [com.snc.password_reset]

Allows locally authenticated users to request a temporary password if they forget their current password. Active false com.glideapp.password_reset Self-Service Portal for Analytics [com.snc.pa.bi_service]

Self-Service Portal for Analytics - Allows users to request services related to dashboard access. Inactive false com.snc.pa Sensitive Data Handling [com.glide.sensitive_data_handling]

Sentiment Analysis [com.snc.sentiment_analysis]

This plugin is used for Sentiment Analysis Inactive false com.snc.core.automation.connection_credential Server-side JavaScript Debugger [com.glide.debugger]

Allows application developers and administrators to efficiently debug scripts that drive the applications they develop and support. Active false com.glide.ui.angular com.glide.ui.zepto com.glide.ui.font_icons Service Catalog - ATF Tests [com.glideapp.servicecatalog.atf.test]

Provides Service Catalog ATF Tests Active true Service Catalog - Channel Source Analytics [com.glideapp.servicecatalog.analytics]

Enables the channel source analytics for Catalog Items. Active false com.glideapp.servicecatalog Service Catalog - Domain Separation [com.glideapp.servicecatalog.domain_separation]

Enables service providers to separate catalog items for different domains Service Catalog - Workspace [com.glideapp.servicecatalog.workspace]

Service Catalog - Workspace false Service Catalog Builder [com.glideapp.servicecatalog.catalog_builder]

Catalog builder for easy creation and maintenance of catalog items. Installation of this plugin allows creation and editing of catalog items as draft and each change needs to be published. Active true com.glideapp.servicecatalog.platform com.glideapp.servicecatalog.composite_record_producer com.glideapp.servicecatalog.wizard com.glideapp.servicecatalog.catalog_template com.glideapp.servicecatalog.catalog_builder_experience Service Catalog Builder Experience [com.glideapp.servicecatalog.catalog_builder_experience]

This plugin is for catalog builder experience in UXF. false com.sn_canvas_blank com.sn_canvas_chrome Service Catalog Builder internal components [com.glideapp.servicecatalog.builder.internal_components]

Internal components that make up Catalog Builder. Install this plugin to edit catalog builder experience. false Service Catalog CMS Extension [com.glideapp.servicecatalog.cms]

Provides the ability to define the catalog experience within CMS. Active false com.glideapp.servicecatalog.platform com.glide.cms Service Catalog Composite Record Producer [com.glideapp.servicecatalog.composite_record_producer]

Composite Record Producer allows records to be created and edited in multiple related tables without needing scripts. false com.glideapp.servicecatalog.platform Service Catalog core applications [com.glideapp.servicecatalog]

Allows customers to order predefined, bundled goods and services from your IT organization or other departments. Active true com.glideapp.servicecatalog.platform com.glideapp.servicecatalog.execution_plan com.glideapp.servicecatalog.currency Service Catalog Macroponent internal components [com.glideapp.servicecatalog.macroponent.internal_components]

Service Catalog Manager [com.snc.sc_catalog_manager]

Provides utility for managing categories, catalog items, and Knowledge Base links for Service Catalogs. Inactive false Service Catalog Mobile Employee [com.glideapp.servicecatalog.mobile-employee]

This plugin contains the configuration, records, and catalog webviews that are used in Mobile Employee Experience native application. Note: Do not activate this plugin directly. Activating com.glide.mobile-employee activates this plugin for you. Inactive Service Catalog My Request for Mobile [com.glideapp.servicecatalog.mobile-request-filter]

This plugin contains the configuration, records that are used in Mobile native application for My Request. Do not activate this plugin directly. Activating com.glide.mobile-employee will activate this plugin for you. Inactive false Service Catalog REST API [com.glideapp.servicecatalog.rest.api]

Service Catalog REST API. Active false com.glideapp.servicecatalog.scoped.api Service Catalog Scoped API [com.glideapp.servicecatalog.scoped.api]

Service Catalog Scoped API to support application creation on Service Catalog platform. Active true com.glideapp.servicecatalog Service Catalog Template [com.glideapp.servicecatalog.catalog_template]

Framework to create and maintain catalog templates. false com.glideapp.servicecatalog.platform Service Catalog Wizard [com.glideapp.servicecatalog.wizard]

Activating this plugin creates the data model for wizards. false com.glideapp.servicecatalog.platform Service Creator [com.glide.service_creator]

Enables a department to offer custom services through the service catalog, such as the HR department offering tuition reimbursement for further education. Active true com.glide.ui.ng.cc com.glideapp.servicecatalog.item_designer Service Credits [com.sn_service_credits]

Vendor service credits. false com.snc.service_portfolio com.snc.service_portfolio.sla_commitment com.snc.task_outage Service Delivery Common [com.sn_spend_sdc]

(Starting with the Utah release, Service Delivery Common is renamed as Common Service Delivery.)

(Available in the ServiceNow Store)

Contains Service Task and Service Request tables, as well as other infrastructure that forms the basis of Finance and Supply Chain Workflows products. Inactive false com.glide.pad.core com.glide.pad.license com.playbook_experience Service Fulfillment Steps [com.glideapp.servicecatalog.service_fulfillment_steps]

Adds support for Service Fulfillment using Data Driven Workflows. Active false com.glideapp.servicecatalog.platform com.glideapp.servicecatalog.catalog_builder Service Graph Connector for Operational Technology (Excel) [com.sn_otsm_sgc]

Service Integration and Management [com.snc.siam_core]

SIAM Core plugin that provides support for Global scope access, required by applications like VMW and Service Onboarding. Inactive false Service Level Management [com.snc.sla]

Provides the core SLA functionality. SLA Definitions provide conditions to start, pause, stop, cancel and reset Task SLAs against any Task type. In addition, you can specify a schedule on the definition to define the working hours and also a workflow to run against each Task SLA, which is typically used to generate notifications.

Active true com.glideapp.workflow com.glide.schedules com.glide.relative_duration Service Level Management - Contract Management Integration [com.snc.sla.contract2]

Extends the existing SLA functionality, by utilizing a contract as the primary document that houses all appropriate data needed to drive the SLA processing of your task. The attach_sla field is added.

Service Level Management Dashboard [com.snc.sla.overview]

This plugin provides the My SLAs Dashboard for Service Level Management Active false com.glideapp.canvas com.snc.sla Service Level Management Guided Tour [com.snc.sla.guided_tour]

Provides the Guided tour of SLA functionality. Active false Service Level Management PA Dashboard [com.snc.pa.sla.overview]

This plugin provides the SLA Overview (Premium) Dashboard. Activation of this plugin on production instances may require a separate Performance Analytics license. Contact ServiceNow for details. Active false com.glideapp.canvas com.snc.pa com.snc.sla com.snc.sla.breakdowns Service Operations Workspace Service Dashboard [com.sn_itom_service_dashboard]

(Available in the ServiceNow Store)

Monitors the health of services in a dashboard. false Service Operations Workspace ITOM Applications Service Management Geolocation [com.snc.service_management.geolocation]

Provides Service Management geolocation capabilities. Inactive true com.snc.geolocation Service Management Geolocation Mobile [com.snc.service_management_m]

Adds a menu in the new mobile UI for Service Management Geolocation. Inactive Deprecated in Vancouver . Instead, use Field Service Mobile (com.sn_fsm_mobile). false com.glide.ui.m com.snc.service_management.geolocation Service Management Virtual Agent Core [com.glideapp.sm_va_core]

Provides core functionality for Service Management Virtual Agent Active false Service Management Virtual Agent Topic Blocks [com.glideapp.cs.sm_topic_blocks]

This plugin contains prebuilt re-usable conversation topic blocks for common actions like ordering from the catalog and searching the knowledge base. Inactive false com.glide.cs.chatbot com.snc.contextual_search com.glideapp.servicecatalog.platform Service Mapping Plus [sn_sm_scoped_app]

(Available in the ServiceNow Store)

Offers the service mapping functionality enhanced with Machine Learning. Inactive false com.snc.service-mapping Service Modeling [com.snc.cmdb.service.modeling]

Core infrastructure for Service Modeling used in Service Mapping and Delivery. Inactive false com.glide.vars com.snc.cmdb.enterprise Service Portal Analytics [com.glide.service-portal.analytics]

User Experience Analytics for Service Portal provides dashboard views for monitoring the key performance indicators (KPIs) of web applications built on Service Portal. You can use these insights to optimize your portal. Active false com.glide.appsee Service Portfolio Management Foundation Demo Data [com.snc.service_portfolio.demo_data]

Adds Demo Data for Service Portfolio Management Foundation and SLA Commitments. If you installed the SPM SLA Commitments plugin before New York, this activates the newer version. Active true com.snc.service_portfolio com.snc.service_portfolio.sla_commitment Service Request Criteria [com.sn_req_criteria]

ServiceNow Add-Ins for Microsoft Office [com.sn_outlook_addin]

Enables users to interact with ServiceNow from within Microsoft Office Inactive false com.snc.platform.security.oauth com.glide.ui.vtb com.glideapp.servicecatalog com.glide.service-poortal ServiceNow Application Repository [com.snc.apprepo]

ServiceNow Antivirus Program [com.glide.snap]

ServiceNow Antivirus Program Active false ServiceNow Certificate Inventory and Management [com.sn_disco_certmgmt]

Automatically track certificates, provide awareness of upcoming expirations, and drive the workflow to renew them. ServiceNow Cloud Encryption [com.glide.platform.cloud_encryption]

ServiceNow Document Viewer [com.snc.documentviewer]

Document viewer is a platform feature that will enable users to view enterprise class documents inline within the platform attachment instead of downloading it to the local device and then opening the documents with a locally installed viewer. Active false com.snc.apppdfgenerator ServiceNow Flow Designer - Dynamic Inputs [com.glide.hub.dynamic_inputs]

Enable flow designers to configure an action using input values that have been dynamically created. During flow design, when you add an action with dynamic inputs to a flow, it calls a data gathering action to collect data and dynamically shows choices based on that returned data. Use dynamic inputs to look up and display choices dynamically rather than using hard-coded options. For example, you can use a dynamic input to generate choices for a spoke integration. Inactive false ServiceNow Flow Designer - Dynamic Outputs [com.glide.hub.dynamic_outputs]

Enable flow designers to configure an action using output values that have been dynamically created. During flow design, when you add an action with dynamic outputs to a flow, it calls a data gathering action to create a complex object. Use dynamic outputs to create a complex object with a dynamic structure rather than creating a hard-coded object with a static structure. For example, you can use a dynamic output to generate a complex object for a spoke integration. Inactive false ServiceNow Flow Designer - Introspection [com.glide.hub.flow_designer_introspection]

Enables the use of Dynamic Inputs and Dynamic Outputs for Actions, Subflows and Flows in Flow Designer. Inactive false com.glide.hub.dynamic_inputs com.glide.hub.dynamic_outputs ServiceNow IntegrationHub Action Step - MFT [com.glide.hub.action_step.mft]

Provides capabilities to copy directory using the SFTP step. ServiceNow IntegrationHub Action Template - Data Streaming [com.glide.hub.action_type.datastream]

Activates Data Stream actions in Flow Designer, enabling you to send REST or SOAP requests from Flow Designer to APIs that return a stream of response data larger than 10 MB. Parse stream data into a series of complex object outputs and use the data pills in other actions in a flow. Inactive false com.glide.hub.action_step.template ServiceNow IntegrationHub Action Step - RTE [com.glide.hub.action_step.rte]

Action Step - RTE. false com.glide.hub.action_step.template ServiceNow IntegrationHub Action Step - SFTP [com.glide.hub.action_step.sftp]

Provides an SSH File Transfer Protocol step to create a reusable action that can access, transfer, or manage files. Inactive false com.glide.hub.action_step.template ServiceNow IntegrationHub Enterprise Pack Installer [com.glide.hub.integrations.enterprise]

Installs IntegrationHub enterprise pack to automate human resources, customer relationship management, enterprise resource planning, and more. Includes IntegrationHub professional pack, Microsoft SCCM spoke, and Data Stream actions. false com.glide.hub.integrations.professional com.sn.sccm.spoke ServiceNow IntegrationHub Professional Pack Installer [com.glide.hub.integrations.professional]

Installs IntegrationHub professional pack plugins to automate IT operations. Includes IntegrationHub standard pack, Microsoft AD spoke, Microsoft Azure AD spoke, and SSH and Powershell steps. false com.glide.hub.integrations.standard com.glide.hub.action_step.powershell com.sn.ad.spoke com.sn.azure_ad.spoke com.glide.hub.action_step.ssh ServiceNow IntegrationHub Standard Pack Installer [com.glide.hub.integrations.standard]

Installs IntegrationHub standard pack plugins to automate developer operations. Includes IntegrationHub starter pack, and JDBC and XML parser steps. ServiceNow IntegrationHub Starter Pack Installer [com.glide.hub.integrations.starter]

Installs IntegrationHub starter pack plugins to build your own integrations. Includes HipChat spoke, Microsoft Teams spoke, Slack spoke, Slack webhooks spoke, eBonding spoke, legacy IntegrationHub usage dashboard, and REST and SOAP steps. ServiceNow ITOM Licensing [com.sn_itom_licensing]

ServiceNow Language Detection Service Spoke [com.glide.language_detection_spoke]

Using ServiceNow Language Detection service, it adds ability to detect the language of given text. Active false com.glide.hub com.glide.hub.integration.runtime ServiceNow Mobile Request - My Request Filter [com.glideapp.servicecatalog.mobile-request-filter]

This plugin contains the configuration and records that are used in the Now Mobile app. Do not activate this plugin directly. Activating com.glide.mobile-employee will activate this plugin for you. Inactive false ServiceNow Subscription Management [com.snc.usage_admin.snc]

ServiceNow Subscription Management. Active false com.snc.usage_admin.base Service Owner Workspace (Maintenance mode only) [com.spm_owner_workspace]

Provides a premium Service Portfolio Management experience. Portfolio managers and service owners access an integrated and graphically intuitive user interface to manage and monitor portfolios and services. Inactive false com.snc.pa.premium com.snc.spm com.snc.spm.spend com.snc.service_workspace Service Portal Agent Chat [com.glide.service-portal.agent-chat]

This plugin brings Agent Chat to Service Portal. Inactive false com.glide.cs com.glide.cs.sn-va-web-client-app Service Portal - Core [com.glide.service-portal]

Service Portal is a portal framework that allows administrators to build a mobile-friendly self service experience for users. Active false com.glide.ui.web_db_types com.glide.ui.angularui com.glide.ui.ng.filter com.glide.ui.spectrum com.glide.ui.m com.glide.connect com.glide.ui.scss com.glide.ui.scss.bootstrap com.glide.service-portal.designer com.glide.automated_testing_impl.service_portal Service Portal - Knowledge Base [com.glide.service-portal.knowledge-base]

Knowledge base for SP Active false Service Portal La Jolla Brand Update [com.glide.service-portal.themes.la-jolla]

Updates your /sp and /sp_config portals with the ServiceNow La Jolla branding. The logo, favicon, login page background image, hero banner, theme, and widget instance options are updated when the portal record has not been modified. When the portal record is modified no changes are made and an administrator can manually apply changes by downloading the La Jolla images from the db_image table and applying as well as updating the theme setting of the portal record. Active false com.glide.service-portal Service Portal - Service Catalog [com.glide.service-portal.service-catalog]

Enables Service Catalog widgets for Service Portal. Active false No Service Portal - Service Catalog v2 [com.glideapp.servicecatalog.portal]

Enables Service Catalog widgets for Service Portal. Active false No Service Organization [com.snc.service_organization]

Provides the base framework to support any internal or external entity involved in the customer service value chain. E.g. Branches, Stores, Franchises, Institutions. Active false Service Portal - Service Status [com.glide.service-portal.service-status]

Service Status gives information on current, planned, and historical outages for Business Services so they do not have to call your Service Desk. Loading demo data randomly generates 90 days of outages for 19 demo data Business Services. Active true com.glide.service-portal Service Portal Announcements [com.glide.service-portal.announcements]

Enables administrators to broadcast announcements to Service Portal users. Active true Service Portal Configuration Pages [com.glide.service-portal.config]

Service Portal Configuration Pages. Active false com.glide.service-portal Service Portal Designer [com.glide.service-portal.designer]

Drag-and-drop wysiwyg portal designer Active false com.glide.service-portal Service Portal for Enterprise Service Management [com.glide.service-portal.esm]

Provides a default service portal with easy configuration and designer. End-user resources include Knowledge Base, Service Catalog, and Services Status. Active true com.glide.service-portal com.glide.service-portal.service-status com.glide.service-portal.sqanda Service Portal La Jolla Brand Update [com.glide.service-portal.themes.la-jolla]

This plugin updates your /sp and /sp_config portals with the ServiceNow La Jolla branding. If the portal record has not been modified, the logo, favicon, login page background image, hero banner, theme, and widget instance options are updated. Service Portal Surveys [com.glide.service-portal.survey]

Service Portal Surveys and Assessments. Active false Service Portal User Criteria Support [com.glide.service-portal.user-criteria]

Enables Service Portal User Criteria support. Installing this plugin will create new user criteria records for each of your widgets and pages that already have role-based permissions on them. Inactive false com.glide.service-portal com.glideapp.user_criteria Service Portfolio Management Foundation [com.snc.service_portfolio]

Allows an organization to document the business services it provides using a standardized, structured format. Performance against availability commitments is calculated and can be displayed in a homepage. Inactive true com.snc.service_portfolio_core com.glideapp.servicecatalog com.glideapp.summary_report_engine Service Portfolio Management Core [com.snc.service_portfolio_core]

This plugin contains core functionality for Service Portfolio Management available out of the box by default. Inactive false com.snc.cmdb Service Portfolio Management Premium [com.snc.spm]

Collects service offering metrics and allows for roll-up calculations to parent services and taxonomy nodes for performance scores and other metrics as viewed via the Service Owner Workspace plugin. Inactive false com.snc.pa.premium com.snc.service_portfolio com.snc.service_portfolio.sla_commitment com.snc.task_outage Service Portfolio Management Estimated Spend [com.snc.spm.spend]

Collects service offering cost and allows for selection between local model and Financial Management model. Inactive false com.snc.spm Service Portfolio Management SLA Commitments [com.snc.service_portfolio.sla_commitment]

Allows commitments to be defined by an SLA, so that staff can track how efficiently the service desk meets commitments for a service offering. Active true com.snc.service_portfolio com.snc.sla Service Workspace [com.snc.service_workspace]

Service Workspace application. Inactive false com.workspace_core SessionDebug [com.glide.sessiondebug]

Provides SessionDebug statements and filtering. Active false Shift Planning (Maintenance mode only) [com.sn_shift_planning]

Shift Planning plugin. Plan team schedules, shifts and workflows for managing timeoffs and shift swaps requests. Active false Shift Planning [com.sn_shift_planning_host]

Shodan Exploit Integration [sn_vul_shodan]

(Available in the ServiceNow Store)

Provides the ability to integrate the ServiceNow Vulnerability Response application with the Shodan product. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. false sn_vul ShoppingHub [com.snc.sn_shop]

(Starting with the Tokyo release, ShoppingHub is renamed as Procurement Common Architecture.)

(Starting with the Utah release, Procurement Common Architecture is renamed as Source-to-Pay Common Architecture.)

(Available in the ServiceNow Store)

Provides an architecture to store purchase orders, requisitions, sourcing requests, and other objects that are commonly used across the source-to-pay business processes. Inactive true com.sn_fin com.sn_spend_sdc Shopping Hub [com.snc.sn_spend_uib]

(Available in the ServiceNow Store)

Provides a streamlined, e-commerce like experience for employees to self-service requests, and source or purchase products and services through the procurement organization. This is an add-on experience to Employee Center. Inactive false com.sn_pr com.sn_cmn_uib_comp ShoppingHub Mobile [com.sn_shop_mobile]

(Starting with the Utah release, ShoppingHub Mobile is renamed as Shopping Hub Mobile.)

(Available in the ServiceNow Store)

Enables Shopping Hub and other employee experiences for procurement to be enabled within the Now Mobile application. Inactive false com.glide.sg com.snc.sn_pr com.glide.sg.agent_native_client Sidebar Server [com.glide.cs.collab]

(New in Tokyo )

A server for the Sidebar feature. active false com.glide.cs com.glide.cs.custom.adapter com.glide.quickactions Signature Pad [com.snc.signaturepad]

Provides a tool to allow a digital signature in a .pdf document. The Human Resources application uses this with various documents.

Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details.

Inactive false com.glide.db_images Sitemap Generator [sn_ux_seo_sitemap]

(Available in the ServiceNow Store)

Helps you to define and automatically generate XML sitemaps to improve search engine optimization of your public portal pages. Inactive false com.glide.scope.access.restricted_caller com.glide.hub.integration.runtime com.glide.hub.action_step.rest com.glide.hub.action_step.script Skill Determination [com.snc.skill_determination]

Automatically determine and assign skills for work items. Active false com.snc.skills_management Skills Management [com.snc.skills_management]

The Skills Management application enables you to organize skills data of service agents and employees in a centralized location. You can use this data to assign tasks based on skills, analyze skill gaps to identify coaching and training needs, optimize your workforce, create career growth plans, and perform skill-based hiring. Inactive true Skill Recommendation [com.snc.sre]

(Maintenance mode only) Skill Recommendation - ML prediction model and workflow to recommend and assign skills to agents Active false com.snc.skills_management com.glide.platform_ml Skills Library Data for Skills Management [com.snc.skills_management.seed_data]

Provides a library of skill categories and skills that you can start using for quick on-boarding. Active true com.snc.skills_management SLA Breakdowns [com.snc.sla.breakdowns]

Provides the ability to generate breakdown data for each Task SLA record. For example, you can generate breakdown data on the basis of the Assignment group and Assigned to fields. Note: You need to have up-to-date versions of script includes TaskSLAController and RepairTaskSLAController before activating this plugin to ensure that breakdown data is generated correctly. If you have customized versions of the script includes TaskSLAController and RepairTaskSLAController , you need to incorporate all customizations into the versions of these files from the most recent upgrade. Active false com.snc.sla SLA Timeline [com.snc.sla.timeline]

Provides the ability to view an SLA in a timeline. Active false SM Planned Maintenance [com.snc.planned_maintenance]

Allows setup and configuration for repeating and triggered requests. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive true com.snc.service_management.core SMS Preferences [com.snc.sms_pref]

Provides ability to set SMS preferences for receiving messages from different providers. Inactive false sn-custom-tinymce-scoped-app [com.sn-custom-tinymce-scoped-app]

Scoped app providing custom tinymce build Inactive false sn-openframe-uxb [com.devsnc_sn_openframe_uxb]

Openframe component. Active false com.glide.uxbuilder com.servicenow_behavior_key_binding com.servicenow_sass_generic com.servicenow_sass_global com.servicenow_now_legacy_icon com.servicenow_ui_core com.servicenow_ui_effect_graphql com.servicenow_ui_effect_amb com.servicenow_ui_effect_http com.servicenow_ui_effect_update_state com.servicenow_ui_renderer_snabbdom com.sn_seismic_post_message com.sn_uxpage_presource com.sn_translate com.devsnc_library_enhanced_test com.devsnc_library_uxf com.servicenow_behavior_rtl SNC Code Editor [com.glide.snc_code_editor]

Active false sn-process-automation-designer [com.sn_process_automation_designer]

This plugin is the Process Automation Designer application Active false com.glide.uxbuilder com.devsnc_sn_glide_form_controls com.devsnc_sn_record_input com.servicenow_now_alert com.servicenow_now_button com.servicenow_now_card com.servicenow_now_dropdown com.servicenow_now_heading com.servicenow_now_icon com.servicenow_now_label_value com.servicenow_now_modal com.servicenow_now_record_list_connected com.servicenow_now_text_link com.servicenow_now_radio_buttons com.servicenow_now_visual_board com.servicenow_sass_generic com.servicenow_sass_global com.servicenow_ui_core com.servicenow_ui_effect_graphql com.servicenow_ui_effect_helpers com.servicenow_ui_effect_http com.servicenow_ui_enzyme_adapter com.servicenow_ui_renderer_snabbdom com.sn_component_error_handler com.sn_pd_picker com.sn_uxpage_presource sn-ui-builder [com.sn_ui_builder]

UI Builder is an enjoyable, easy to use builder for creating UIs at ServiceNow. Active false com.glide.uxbuilder com.servicenow_behavior_focus @servicenow/now-alert @servicenow/now-modal @servicenow/now-text-link sn-devx-components com.sn_http_request com.sn_translate sn-ui-builder-components sn-uxf-builder-middleware Software Asset Management Machine Learning Normalization [com.sn_sam_ml_normalization]

Provides core capabilities to normalize unrecognized discovered software using machine learning. Requires Software Asset Management Professional. false com.snc.samp com.glide.platform_ml Software Asset Workspace [com.sn_sam_workspace]

Enables the Software Asset Management (SAM) capabilities in workspace. false com.snc.app_shell_aw com.snc.uib.base_agent_workspace com.sn_itam_card com.snc.sams Software Development Lifecycle (SDLC) [com.snc.sdlc]

Extends the Release Management v2 plugin by adding some new structures to accommodate the software development life cycle. This plugin is designed to accommodate most non-agile development methodologies, including the common waterfall method of development. Inactive true com.snc.release_management_v2 Source-to-Pay Workspace [com.sn_spend_workspace]

(Available in the ServiceNow Store)

Provides a single environment for Procurement Specialists to work on purchase requisitions, sourcing requests, negotiations, procurement requests, and more. Inactive false com.snc.uib.sn_dyn_rel_rec Special Handling Notes [com.sn_shn]

Special Handling Notes. Inactive false Special Handling Notes Demo Data [com.snc.shn_demo]

Special Handling Notes application demo data. Inactive false com.sn_shn com.snc.customerservice.demo State Flows [com.snc.state_flows]

Enables advanced users to customize the state flow of any task table that uses states. Inactive false State Transition Models [com.snc.itsm.state_transition_model]

State Transition Models allow flexible configuration of state and transition models. Active false State Transition Models - Foundation Data [com.snc.itsm.state_transition_model.foundation]

Foundation data for State Transition Models, including State transition conditions. Active false com.snc.itsm.state_transition_model Stats Tools [com.glide.db.query_stats]

Records statistics for system activities that affect performance. Query, Script, and Transaction stats, database performance tuning tools. Active false com.glide.monitor.round_robin_database Strategic Planning [sn_apw_advanced]

Helps to prioritize all work, align goals, visually roadmap, and track progress when using Agile, waterfall, or hybrid approaches. Strategic Spend Tracking for PPM [sn_ppm_sst]

(Available in the ServiceNow Store)

Evaluate strategic value of your projects and demands. Active True com.snc.financial_planning_pmo Studio [com.glide.dev-studio]

Allows developers to add and update application files. Active false com.glide.code-search com.sn_appcreator Subscription Administration Base [com.snc.usage_admin.base]

Subscription Administration Base. Active false com.glide.subscription_framework Subscription Based Notifications [com.glide.notification]

Allows users to subscribe to notifications on a task or CI without being on the watchlist or being one of the assigned users. Active false com.glide.ui_policy com.glide.email_notification_preview Subscription Based Notifications 2.0 [com.glide.notification.subscription]

The notification subscription model - improved and simplified. Active false com.glide.notification Subscription Management and Enforcement Framework [com.glide.subscription_framework]

Subscription Management and Enforcement Framework. Active false com.glide.usageanalytics Subscriptions and Activity Feed Framework [com.snc.activity_subscriptions]

This plugin provides a generic set of artifacts to handle subscriptions for any defined subscribable object. Any entity can be defined as a subscribable object and a set of subscribers can subscribe to the objects. When a event occurs related to the subscribable object, activities can be tracked and subscribers can be notified. Inactive true Success Indicators [com.snc.vendor.insights]

Leverages odds ratio and ML capabilities for apps like Vendor Manager Workspace, etc. Active false Supplier Collaboration Portal [com.snc.sn_supplier_sp]

(Available in the ServiceNow Store)

Provides a single, one-stop experience for suppliers to get self-service, complete tasks and make requests into an organization. Inactive true Supplier Common Architecture (com.snc.sn_slm) Service Portal (com.glide.service-portal) E-signature (com.snc.esign) Employee Center (com.snc.employee_center) Supplier Common Architecture [com.snc.sn_slm]

(Available in the ServiceNow Store)

Provides a common architecture to track data objects related to a supplier used in both Supplier Lifecycle Operations and Supplier Collaboration Portal . Inactive false Finance Common Architecture (com.sn_fin) Service Delivery Common (com.sn_spend_sdc) Document Management (com.snc.platform_document_management) External User Registration (com.snc.external_user_self_registration) Common Vendor Core (com.snc.sn_vendor_core) and (com.snc.vendor_core) Supplier Lifecycle Operations [com.snc.sn_supplier_mgmt]

(Available in the ServiceNow Store)

Collaborate with suppliers, manage supplier relationships, monitor risk, compliance, and performance across the supplier life cycle. Inactive true Supplier Common Architecture (com.snc.sn_slm) Playbook Experience (com.playbook_experience) Employee Experience Foundation (com.snc.sn_ex_emp_fd) News Integration for Supplier Lifecycle Operations (com.snc.sn_supplier_news) Map UI Component for threat and alert data feeds (com.sn_fam_map) Supplier Lifecycle Operations Integration with SAP [sn_slm_sap_int]

(Available in the ServiceNow Store)

Send suppliers created in Supplier Lifecycle Operations to SAP ECC and SAP S4 HANA. Inactive false Finance Common Architecture (com.sn_fin) Finance – ERP Integration (com.sn_fcms_integrations) Primary Data Integration with SAP (sn_sap_data_int) Survey Designer [com.glide.survey_designer]

Activates survey designer that is a drag-and-drop interface to create surveys. Active false com.glide.assessment_designer.common Syntax Editor [com.glide.syntax_editor]

Active false com.glide.snc_code_editor System Applications Core [com.snc.apps]

Core applications development. Active false com.snc.apps_picker System Applications Support [com.snc.apps_complete]

Provides support for creating and managing applications. Active false com.snc.apps com.snc.apps_picker com.snc.apps_access com.snc.apps_file com.snc.apps_hub com.snc.apps_legacy com.snc.metadata com.snc.metadata_tree com.snc.apps_creator com.glide.sessiondebug com.glide.autorecovery com.glide.transaction_scope com.glide.ui.mergetool com.glide.ui.relationship_layout System Import Sets [com.glide.system_import_set]

Provides the functionality for import sets. Active false com.snc.automation com.glide.ui_policy com.glide.system_import_data_source System Update Set Picker [com.glide.system_update_set_picker]

Allows users to choose an update set for tracking customizations. Active false com.glide.system_update_set System Update Sets (viewer) [com.glide.local_update_set]

Provides useful descriptions for update set entries and supports viewing contents of update sets. Active false System Update Sets (with remote update set support) [com.glide.system_update_set]

Facilitates moving customizations between systems. Supports viewing contents of update sets. Active false com.snc.apps_hub com.glide.system_update_set_picker com.glide.system_update_set_preview System Update Sets Preview [com.glide.system_update_set_preview]

Allows users to preview the changes that are performed by an update set and predict whether there will be any collisions in attempting to apply the update set. Active false com.glide.system_update_set System Web Services [com.glide.web_service_application]

Provides a series of web service import sets. Active false com.glide.web_service_provider com.glide.web_service_import_sets com.snc.web_service_import_set_tables Tablet Device Support - iPad with iOS 6+ [com.glide.ui.tablet]

Provides a UI supporting nearly full-product functionality on the Apple iPad. Inactive false com.glide.context_help com.glide.ui.font_icons com.glide.ui.tablet.theme Tag Data Governance [com.sn_itom_tag]

(Maintenance mode only)

This store application(beta) provides customers a way to get their cloud resources tagged per enterprise norms, in order to improve return on investments. Active false Tag Governance [sn_itom_tag]

(Available in the ServiceNow Store)

Use the application to identify on-premises or cloud resources that are inconsistent and don't comply with the tag policies of your organization. When covered by the ITOM Governance subscription, you can also fix tag compliance issues. Use remediation scripts to add or modify cloud tags. Active false com.snc.discovery com.snc.itom.vis.license com.glide.hub.integrations sn_cai Targeted Communications [com.sn_publications]

Provides a way to publish and send out newsletter like articles to targeted internal/external customers. Inactive true com.snc.cs_base Targeted Communications Demo Data [com.snc.publications_demo]

Targeted Communications application demo data. Inactive true com.sn_publications Task Activities [com.snc.task_activity]

Enables support for activities on task tables. Inactive false Task Intelligence for Customer Service [com.snc.csm_ml_task]

(Available in the ServiceNow Store)

Offers several AI capabilities including language detection, multi-lingual email and case categorization, case sentiment analysis, and document intelligence. These features automate several routine tasks across the case lifecycle, enabling agents to focus on case resolution. Active false sn_ti_admin.com.sn_ti_admin sn_docintel.com.snc.docintel com.sn_customerservice com.glide.platform_ml_task com.glide.i18n com.glide.dynamic_translation Task-Outage Relationship [com.snc.task_outage]

Allows users to create an outage from an incident and a problem form. Incidents and problems have many to many relationship with outages. For new instances from Jakarta only, this feature is also available on the Change form. Inactive false Team Development [com.snc.apps_hub]

Supports parallel development on multiple, non-production ServiceNow instances by providing branching operations, the ability to compare a development instance to other development instances, and a central dashboard for all team development activities. Active false com.snc.apps com.glide.ui.angular Team Performance [com.sn_team_perf]

Team Performance module for Workforce Optimization Active false com.snc.wfo Template Management for Field Service [com.snc.fsm_template_management]

(New in Tokyo )

Enables administrators to configure work order templates to process data dynamically rather than using the static information described in the work order templates. It fetches information from the source table to populate fields in the work order form and creates relevant tasks for a work order. Active false com.snc.work_management Templated Snippets [com.sn_templated_snip]

Activated with Human Resources Scoped App: Core [com.sn_hr_core]. Creates pre-defined and reusable responses that can be added to any table extending the task table including the HR Case table. Inactive true com.glide.scope.access.restricted_caller Test Management [com.snc.test_mgmt]

Provides a tool for manual software testing. Inactive true com.snc.planned_task_v2 Test Management 2.0 [com.snc.test_management.2.0]

Enables you to manage testing processes and deliver software products more efficiently, with fewer errors. Inactive false com.snc.planned_task_v2 com.snc.sdlc.agile.2.0.common Test Migration 2.0 - Data Migration [com.snc.test_migration_v1_v2]

The Test Migration plugin provides functionality for migrating Test Case, Test and Test Suite to Test Management 2.0 Test version, Test Step and Test Set. Active false com.snc.test_mgmt com.snc.test_management.2.0 Text Index Attachments [com.glide.text_index_attachments]

Text Index Attachments - natural language search using Lucene syntax. Active false com.glide.text_index Text Search [com.glide.text_search]

Text Searching across multiple tables. Active false com.glide.text_index Threat Core [com.snc.threat]

Integrates Threat Intelligence with other Security Operations applications. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive false com.snc.secops.orchestration Threat Intelligence [com.snc.threat.intelligence]

Provides a point of reference for your company's Structured Threat Information Expression (STIX) data. Included in Threat Intelligence is the Security Case Management application. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive true com.snc.threat Time card management [com.snc.time_card]

Works with the Task table to record time worked on projects, incidents, problems, and change requests. Task assignees can record time worked in the Time worked field on a task record or enter hours directly onto a time card. Inactive false com.snc.time_card_portal Time Recording for Customer Service [com.snc.csm_time_recording]

Enables customer service ages to record time on cases, case tasks, and other activities. Recording time automatically generates time cards and time sheets for approval by customer service managers. Inactive false com.snc.wm_time_recording com.sn_customerservice Time Recording for Field Service [com.snc.time_recording_fsm]

Extends the functionality of the Time Card Management and Cost Management applications to Field Service Management. Field service agents record time worked on tasks and other activities. These time worked entries automatically create time cards and weekly time sheets. Managers can review and approve time sheets as well as view and create labor rate cards. Inactive true com.snc.work_management com.snc.wm_time_recording Timeline Visualization [com.snc.timeline_visualization]

Enables graphical representation of activities over time to provide a high-level view of strategic and operational activities in your organization such as incidents, problems, changes, and projects. A base system visualization provided by this plugin is the CIO Roadmap. This roadmap shows projects grouped by portfolios. Organization leaders can use the CIO roadmap to monitor and evaluate the status of current and upcoming projects. Inactive true com.snc.project_management_v3 Tiny URL Support [com.glide.tiny_url]

Enables support for generating shortened URLs to eliminate problems with very long URLs in Internet Explorer. New properties will be added to the System properties page. Active false TinyMCE HTML Field Editor [com.glide.editor.tinymce]

Enables users to edit HMTL fields with the TinyMCE editor instead of the legacy (htmlArea) editor. Active false Transaction Design Scope [com.glide.transaction_scope]

Handles transaction design scope management. Active false Transaction Quotas [com.glide.quota]

Allows definition of quota policies for different types of transactions. A transaction quota cancels any transaction in violation of the policy and notifies the user of the cancellation. Active false Transform Definitions [com.glide.transform.definitions]

Activates transform functions which enables flow designers to transform a data pill or field's data type without writing a script. Active false com.glide.transform Transform Service [com.glide.transform]

Supports use of Transform APIs associated with the Remote Tables functionality. Translated Email Retention [com.glide.email_retention.translation]

(New in Tokyo )

Provides retention policy for Email translations. Inactive false com.glide.notification.translation Transaction stats [com.glide.stats.transaction]

Transaction stats. Active false com.glide.stats Tree map [com.snc.treemap]

Enables support for treemap view on any applications. Inactive false com.snc.pa Trusted Security Circles Client [com.snc.intel_sharing.client]

Provides the ability to set up communication channels that connect sets of Trusted Security Circles customers who have some kind of underlying relationship. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive true com.snc.threat Trusted Security Circles Client (Advanced) [com.snc.intel_sharing.clnt.adv]

Provides the capabilities of the basic level, along with the ability to join any available trusted circle and initiate an unlimited number of threat shares per day. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive false com.snc.intel_sharing.client UI 15 [com.glide.ui.doctype]

Enables UI15, a user interface for modern browsers with refined colors and usability enhancements. Active false com.glide.ui11 com.glide.ui.recent_selections com.glide.ui.themes.doctype com.glide.ui.font_icons com.glide.ui.ng com.glide.editor.tinymce com.glide.ui.personalize_form com.glide.ui.overview_help UI Common [com.glide.ui.common]

Glide UI Common Inactive false UI Components [com.glideapp.ui_components]

Provides all common angular components for apps. Active false com.glide.ui.ng com.glide.ui.angularui com.glide.ui.heisenberg UI16 [com.glide.ui.ui16]

Enables Core UI , a user interface that provides an updated look and usability improvements. Notable features include real-time form updates, user presence, a redesigned application navigator with tabs for favorites and history, and enhanced activity streams. Active false com.glide.ui.doctype com.glide.ui.concourse com.glide.ui.form_presence com.glide.ui.snippets Universal Request Integration for Incident management [com.snc.incident.universal_request]

This plugin delivers Universal Request Integration for Incident Management. It is a developer plugin. False True com.snc.universal_request Universal Request Integration with Microsoft Teams [com.snc.universal_request.ms_teams]

Universal Request: Advanced Work Assignment [com.snc.universal_request.awa]

Enables to use Advanced Work Assignment and automatically assign work items to your agents, based on their availability in the Universal Request application. False True com.snc.universal_request Universal Request: NLU Model for Virtual Agent Conversations [com.snc.universal_request.nlu]

Allows the use of NLU for virtual agent conversations in Universal Request. False True Universal Request: Reporting [com.snc.universal_request.reporting]

Enables to use reports in Universal Request. False True Universal Request: Virtual Agent Conversations [com.snc.universal_request.va]

Helps to set up and use Virtual Agent in Universal Request. False True Predictive Intelligence for Universal Request [com.snc.universal_request.ml]

Facilitates to use machine-learning solutions in the Universal Request application, if you have the admin role. False True com.snc.universal_request com.glide.platform_ml Performance Analytics and Reporting for Universal Request [com.snc.universal_request.pa]

Contains Performance Analytic and Reporting dashboard created for Universal Request. False False Universal Request integration with Microsoft Teams [sn_uni_req_msteams]

Enables to use Microsoft Teams in the Universal Request application. False True com.glide.cs.chatbot com.snc.universal_request.va sn_now_teams Universal Request [com.snc.universal_request]

Install this plugin to use the Universal Request application. False True Update Set Batching [com.glide.system_hierarchy_update_set]

Deploy update sets in a group. Active false com.glide.system_update_set Upgrade Blame Tool [com.glide.upgrade_blame]

Tracks the affected table records touched (insert/update/delete) by the load files during system upgrade, zboot, or plugin activation/upgrade. This plugin adds application modules to allow ServiceNow employees to access the upgrade blame log and to turn on/off the feature. It also adds security access control rules to prevent user from modifying the upgrade blame logs table. Active false Upgrade Metric [com.glide.upgrade_metric]

This plugin uses the Upgrade Metric table to track the changes that take a long time to load during upgrades. Active false User Criteria Scoped API [com.glideapp.user_criteria.scoped.api]

User Criteria Scoped API to support CRUD operations on User Criteria. Inactive false com.glideapp.user_criteria User Guide [com.glide.user_guide]

Provides the ability to create end-user help documentation that is specific to the policies and procedures of your organization. A default help page is provided in the base system that displays Core UI help documents for system navigation and other basic operations. Active false User Experience Analytics [com.glide.appsee]

Checks for new web and mobile applications to register and provides users access to the Dashboard. Active false com.glide.serviceproxy User Registration Request [com.snc.user_registration]

Provides the ability for unregistered users to request access to a ServiceNow instance. Inactive false Vaccine Administration Management [com.sn_vaccine_sm]

(Available in the ServiceNow Store)

Enables governments and healthcare providers to deliver vaccines, on a deadline and with finite resources. Inactive true com.snc.appointment_booking com.snc.business_location com.snc.csm_case_types com.snc.household com.snc.install_base com.glide.encryption com.sn_external_user_register com.snc.pdf_generator com.snc.signaturepad com.glideapp.user_criteria.scoped.api sn_hcls sn_csm_playbook com.sn_ind sn_doc sn_prd_pm sn_ciwf_ui_cmpnt Vendor Manager Workspace [com.snc.vlm.vmw]

Access to the Vendor Manager Workspace. Inactive false Performance Analytics - Premium Service Workspace, Vendor Manager Workspace - Core Service Owner Workspace, UX Framework GraphQL Plugin Interactions Management Agent Workspace - Main Configuration Agent Workspace - Ribbon Agent Workspace - List Agent Workspace - Form com.snc.agent_workspace.global_search com.snc.agent_workspace.declarative_actions com.snc.agent_workspace.highlighted_values Vendor Manager Workspace - Core [com.snc.vlm]

Configure the Vendor Manager Workspace. Inactive false Vendor Success Indicators [com.snc.vendor.insights]

Vendor Success Indicators to utilize Odds Ratio and other ML capabilities for Vendor Manager Workspace. Active false com.snc.app.ml.insights Version Management [com.snc.version]

Provides the ability to track, compare, and revert to multiple versions of table records. Active false Version Support [com.glideapp.version]

Supports tracking versions of files that are stored in update sets, including the ability to compare and revert to previous versions. Active false Virtual Agent Experience Pack for Procurement Service Management [com.sn_shop_va]

(Starting with the Utah release, Virtual Agent Experience Pack for Procurement Service Management is renamed as Virtual Agent for Sourcing and Procurement Operations.)

(Available in the ServiceNow Store)

Provides pre-configured topics for sourcing and procurement within a conversational interface, for employees to raise requests, find knowledge, and complete tasks. Inactive false com.snc.sn_pr com.glide.cs.chatbot Virtual Agent integration with actionable notifications [com.glide.cs.actionable.notification]

Enables ServiceNow actionable notifications on Virtual Agent chat channels. Active false com.glide.cs.notification Virtual Agent integration with notifications [com.glide.cs.notification]

Enable ServiceNow notifications on Virtual Agent chat channels. Inactive false com.glide.cs com.glide.notification.provider Virtual Agent Language Detection and Translation [com.glide.cs.runtime_language_detection_translation]

Virtual Agent Platform Topics [com.glide.cs.topics]

Core conversation topics that support Virtual Agent platform conversation flows. Inactive false com.glide.cs Virtual Agent Platform Topic Blocks [com.glide.cs.topic_blocks]

Topic blocks required to support core Virtual Agent platform conversation topics Inactive false com.glide.cs Virtual Agent Service Portal Widgets [com.glide.va.sp_widgets]

Virtual Agent Service Portal Widgets Inactive true com.glide.service-portal com.glide.cs com.glide.cs.sn-va-web-client-app Virtual Agent Spoke [com.glide.cs.va_spoke]

Virtual Agent Integration Hub actions and flows. Active false Virtual Agent Web Client [com.glide.cs.sn-va-web-client-app]

Scoped app for the virtual agent web client. Inactive false VirusTotal Integration [com.snc.threat.virustotal]

Enables the VirusTotal scanner in Threat Intelligence. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive true com.snc.threat Visibility Content [sn_pattern_design]

(Available in the ServiceNow Store)

Supplies the updated version of the patterns that were part of the family releases up until Tokyo. Active false com.sn_itom_pattern Visual Task Board Flow Designer Spoke [com.glide.ui.vtb.ah]

The Visual Task Board (VTB) Spoke for the Flow Designer provides Actions enable process analysts to compose flows that manipulate task boards, cards, board members, and assignees on given tasks without having to write code. The Visual Task Board Plugin (com.glide.ui.vtb.ah) should be installed to use these actions. Active false com.glide.ui.vtb com.glide.hub.designer_backend.model Visual Task Boards [com.glide.ui.vtb]

Allows users to organize, modify, and track progress of multiple tasks from an intuitive, Kanban-inspired interface. Active false com.glide.ui.ng com.glide.ui.font_icons com.glide.task com.glide.ui.checklist com.glide.ui.ng.amb com.glide.rest.service com.glide.ui.ng.filter com.glide.ui.magellan_navigator_api Vulnerability Response [com.snc.vulnerability]

(Available in the ServiceNow Store)

Allows security users to compare security data pulled from internal and external sources and, if CIs or software are found to be vulnerable, changes and security incidents can be created using Vulnerability Groups. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Inactive true com.snc.sam.core com.snc.secops.orchestration com.snc.security_support.vul Vulnerability Response Dependencies [com.snc.vul_dep]

System dependencies required by Vulnerability Response. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. false Vulnerability Response Mobile [com.snc.vul_mobile]

(Available in the ServiceNow Store)

As a remediation owner, you can access the Vulnerability Response (VR) application on your Now Platform instance with your Android or iOS mobile device. Active false com.glide.sg.agent_native_client Vulnerability Solution Management [com.snc.vulnerability.solution]

(Available in the ServiceNow Store)

Vulnerability Solution Management automatically correlates solutions with vulnerabilities, identifies preferred solutions to reduce risk, and tracks deployment progress. The Vulnerability Solution Management application enables the Vulnerability Solution Management feature in Vulnerability Response. Active Walk-up Experience [com.snc.walkup]

Enables your IT organization to set up a contact channel to support both online check-in and onsite check-in to a pre-established walk-up service center. Inactive true com.snc.agent_workspace.itsm com.glide.awa com.glide.interaction com.snc.asset_management com.glide.service-portal com.snc.appointment_booking com.glide.db_audio Walk-Up for CSM (Maintenance mode only) [com.snc.walkup_for_csm]

Walk-up experience for Customer Service enables in-store support to assist onsite check-ins, managing queues, and customer interactions Active false com.snc.walkup com.sn_customerservice Web Service Consumer [com.glide.web_service_consumer]

Provides a SOAP Message module for developing, prototyping, and saving outbound SOAP messages that can be reused in business rules and scripts. Active false com.glide.vars com.glideapp.ecc Web Service Import Set Tables [com.snc.web_service_import_set_tables]

Complements direct web services and scripted web services in providing a web service interface to import set tables. Active false com.glide.web_service_import_sets com.glide.web_service_application Web Service Import Sets [com.glide.web_service_import_sets]

Complements direct web services and scripted web services in providing a web service interface to import sets. Active false com.glide.table_editor com.glide.web_service_provider Web Service Provider - Common [com.glide.web_service_provider]

Provides scripted web service and SOAP message resources. Active false com.glide.vars com.glide.system_property_categories com.glide.system_import_set Web Service Provider - Custom WSDL [com.glide.static_wsdl]

Provides the ability to create a scripted web service to accept any WSDL format. Inactive false Web Service Provider - Scripted [com.glide.custom_web_service]

Enables users to create web services that are not addressed by the system. Allows a user to define input and output parameters and use JavaScript to do everything in between. Active false com.glide.web_service_provider com.glide.web_service_consumer WebKit HTML to PDF [com.snc.whtp]

Enables the instance to use the service WebKit HTML to PDF. Inactive false com.snc.platform.security.oauth WFO Mobile [com.snc.wfo.mobile]

Widgets [com.snc.app.widgets]

Provides widget infrastructure along with Angular UI carousel module. Inactive false Workday ESG integration [sn_esg_workday]

(Available in the ServiceNow Store)

Enables ESG users to pull critical HR data from Workday in to ESG instances. Active true ESG Management Workflow Authoring Tools [com.glideapp.workflow.authoring]

Allows you to define and modify workflows by arranging and connecting activities with transitions. Active true com.glideapp.workflow Workflow Pause Utility [com.glideapp.workflow.pause]

Allows you to pause and resume workflows. Inactive false Workflow Runtime Engine [com.glideapp.workflow]

Enables the creation of workflows that drive automated processes. This may entail generating tasks based on conditions, running scripts, generating approvals, or other actions. Satisfies the same need as the Execution Plans plugin but with greater control and an easier interface. Active false com.glide.diagrammer com.glide.vars com.glide.schedules com.glide.relative_duration com.glide.web_service_application com.glide.service_api com.snc.datastructure com.glideapp.live_feed Workflow/Stages element support [com.glide.stages]

Support for Workflow-type elements and stage displays. Active false Workforce Optimization (Maintenance mode only) [com.snc.wfo]

Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. Active false Workforce Optimization Common [com.sn_wfo_common]

Workforce Optimization Dependencies [com.sn_wfo_dependency]

Workforce Optimization for Customer Service (Maintenance mode only) [com.snc.wfo.csm]

The Workforce Optimization for Customer Service application provides Channel Management, Team Performance, Scheduling, Skill Determination and Coaching capabilities for managers, supervisors, and team leads to improve quality and efficiency of their customer service teams and enhance team satisfaction. Active false com.snc.manager_workspace com.sn_customerservice com.glide.interaction.awa com.sn_channel_management com.snc.wfo com.sn_shift_planning com.snc.skills_management com.manager_workspace_components com.sn_coaching com.snc.sre com.sn_team_perf Workforce Optimization for Field Service Management [sn_fsm_wfo]

(Available in the ServiceNow Store)

Helps to manage and maintain the productivity of your workforce from a single application using Workforce Optimization for Field Service. Active true FSM Team Performance Management (com.snc.sn_fsm_team_mgmt) FSM Shift Scheduling (com.snc.sn_fsm_shift_schdlng) Skill Recommendation Engine (com.snc.sre) Coaching (com.sn_coach_learning, com.sn_coaching) Workforce Optimization for HR [com.sn_hr_wfo]

Workforce Optimization for ITSM [com.snc.wfo_itsm]

(Maintenance mode only)

Workforce Optimization bundle for IT Service Management Active false com.snc.wfo com.sn_shift_planning com.snc.skills_management com.snc.manager_workspace com.manager_workspace_components com.sn_coaching com.snc.sre com.sn_team_perf com.sn_channel_management com.snc.incident.awa com.snc.walkup com.glide.interaction.awa Workspace Core [com.workspace_core]

Core Workspace app for enabling CSM/ITSM agents to provide world-class service at light speed. Active false com.glide.uxbuilder com.snc.agent_workspace.config com.snc.agent_workspace.global_search Workplace Indoor Mapping [sn_wsd_indoor_map]

(Available in the ServiceNow Store)

Enables organizations to digitalize their workplace floor plans. Using the Map Studio, map admins can create and update maps that can be used across the Workplace Delivery Suite. Active true sn_wsd_suite sn_wsd_space_map XML Parser for ServiceNow IntegrationHub [com.glide.hub.action_step.xmlparser]

Activates the XML parser step in Flow Designer, enabling you to identify structured data from an XML payload without having to write script. Inactive false com.glide.hub.action_step.template XTM Translation Management System Spoke for Localization Framework [com.glide.localization_framework.xtm_spoke]

Integrates Localization Framework with the XTM - Translation Management System. To activate this plugin, install the Localization Framework Installer plugin. Active false com.glide.localization_framework Zoom extension for Omnichannel Callback [com.sn.zoom.callback]

(Available in the ServiceNow Store)

Enables customers to request for a visual engagement session using Zoom. Active false com.snc.notify.zoom com.sn.omnichannel.callback