Watch list populates as "undefined" when creating a case manually in CSM workspaceIssue Logged in user name is not adding to the watch list automatically, when cases are created manually in CSM workspace.ReleaseAll releasesCauseThe issue is happening due to the affected users does not have "sn_customerservice.relationship_agent" roleResolutionBelow is the OOB Business rule where it works to add logged in user at watch list, while creating the case. https://instancename.service-now.com/sys_script.do?sys_id=f8141561b7f74010c92a61c8ee11a945&sysparm_record_rows=6&sysparm_record_scope=51d811fad7223100b7490ee60e61034f&sysparm_record_target=sys_script&sysparm_record_list=scriptCONTAINSwatch_list%5EORDERBYname&sysparm_nostack=true&sysparm_record_row=2 Add the role "sn_customerservice.relationship_agent", for the affected users, so that the logged in user name will be automatically added to Watch list