Discovery SNMP - APC UPS probe fetches the Model from the upsIdentModel OID, but then the sensor doesn't do anything with it - Known Error

Discovery SNMP - APC UPS probe fetches the Model from the upsIdentModel OID, but then the sensor doesn't do anything with it Description The probe "SNMP - APC UPS" includes SNMP Fields for: upsIdentManufacturer oid="1.3.6.1.2.1.33.1.1.1" upsIdentName oid="1.3.6.1.2.1.33.1.1.5" upsIdentModel oid="1.3.6.1.2.1.33.1.1.2"

The sensor is missing any code to do anything with those values, meaning the CI Model is not updated accurately.

When common network cards, such as AP9630/AP9631 are used in the UPS, system OID 1.3.6.1.4.1.318.1.3.27 is returned ("smartUPS2"), for the APC Web/SNMP Management Card. In this situation, the upsIdentModel OID needs to be used instead.

When the system OID is more specific, it's still not precise. For example 1.3.6.1.4.1.318.1.3.2.9 "smartUPS1000" is used for at least these variants of Smart-UPS 1000 models: APC Smart-UPS 1000 APC Smart-UPS 1000 RM APC Smart-UPS 1000 XL

Using a OID record is not a workaround, due to them at best giving a family name.

Steps to Reproduce

Discover an APC SmartUPS device. The SNMP - APC UPS ecc_queue input payload will include data like these examples

1/ APC APCUPS Smart-UPS SRT 2200 1

2/ APC Smart-UPS SRT 8000

3/ APC Smart-UPS 1500

Actual behaviour: The SNMP - APC UPS does nothing with these values. The CI will be created with the generic model name entered in a OID record, which is more than likely going to be a network card OID, or OID used for a whole family of models. Without an OID, model is set as "Unknown".

Expected bahviour: As we have the data, we should populate the CIs model field with it.

Workaround This problem has no workaround, is currently under review and targeted to be fixed in a future release. Subscribe to this Known Error article to receive notifications when more information will be available.