Utah Patch 4 Hot Fix 2a: Known Errors - Known Error

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Utah Patch 4 Hot Fix 2a : Known Errors

This article presents notable known errors in Utah Patch 4 Hot Fix 2a, grouped by severity and organized by category. Not all known errors appear on this page. Click the link in the Article column to view details about each known error. To view other families and versions, see the Known Error Portal .

Note : The severity level does not indicate the order in which issues will be fixed, which is determined by a combination of variables.

To view the release notes for this release family, see Utah Release Notes .

Severity 1 The following table lists notable Severity 1 known errors in this patch.

Article Problem Category Title KB0831487 PRB1406482 Tables and Dictionary During CMDB CI Class Models, Discovery, and Service Mapping Patterns application installation or update, some tables under the TPP hierarchy are created in TPC structure KB0870330 PRB1456540 Core Platform Changing the class of a record via GlideRecord can drop values if the field belongs to a child of the initially declared table KB1225738 PRB1622571 Performance: Utah Upgrade performance Degradation KB1436544 PRB1681209 Breakdown source with large number of elements consumes large amount of memory causing memory issues, node restarts KB1444123 PRB1682098 Configuration Management Database (CMDB) Scheduling work in async queue from scheduled job facilitates multiple instances of code and causes delay in the execution of other async jobs KB1513133 PRB1689205 In Utah release, assessment designer page is not loading up & freezes up user session KB0727701 PRB631444 Business Logic Processing Changing the sys_class_name of a record can result in the record being deleted if Mandatory field Data Policy prevents the insert in the target table Severity 2 The following table lists notable Severity 2 known errors in this patch.

Article Problem Category Title KB0727944 PRB1238857 Forms and Fields When saving a read-only currency field its value may be converted to default US Dollars automatically KB0713179 PRB1240595 Lists M2MList ajax call fails with a large set of m2m_selected_ids values KB0727642 PRB1250745 Persistence Slowness and potential browser lock up in reports when there is a dot-walked filter condition on a CMDB table (Table Per Partition extension model) KB0754246 PRB1316881 Authorization/Legacy ACLs VA - On Service Portal when VA widget is display and user it NOT logged in, conversation does not display KB0793453 PRB1368103 Dashboards and Home Pages [Quebec][Dependency Assessment] Individual nodes on the tree are not announced properly when they have focus KB0793289 PRB1375768 Performance Analytics Exporting to PDF does not include the data visualization patterns when they are employed on graphs KB0831493 PRB1407560 Agent Workspace Agent workspace form header: links in information are missing their context KB0869728 PRB1445128 Design System Placeholder for Now-Typeahead-Multi (and possibly other similar Design system components) have a low contrast KB1001618 PRB1455458 Change Management Refresh impacted services runs slowly when 'change.refresh_impacted.include_affected_cis' is set to false KB0870570 PRB1455521 UI Builder All tabs are created as shared routes in Dashboard Builder KB0870578 PRB1455578 UX Runtime [Refactoring] [Internal Regression] : Settings menu toggles should be in sync on CWF and Classic Workspaces for Ribbon KB0870579 PRB1457469 Appsee - Seismic Seismic VA dashboard - 'Conversation' table not shows data after sorting by a topic KB0870585 PRB1458043 Application Navigator & Banner Frame When added to the visible UI, both the current Application and the current Update Set select lists have no accessible label KB0870590 PRB1458929 Performance Analytics [High chart upgrade 8.2.2] Heatmap and geomap visualization are broken KB0870896 PRB1459399 Agent Workspace Process Automation Designer (PAD) - Condition Builder fields are not populated in Modify Condition Widget in PAD Application KB0966593 PRB1477967 UI Builder Client Scripts do not save when using UIB in Firefox KB0966596 PRB1485591 Lists Simple - List component is not available in the Dashboard Builder KB0966598 PRB1492041 Mobile Platform Mobile Task button actions on WOT form page do not refresh the form once the Task has been accepted/rejected KB1123826 PRB1501129 Software Asset Management Professional [Accessibility] - License Usage - Focus is missing after clicking Run Reconciliation button from pop-up KB0966640 PRB1507712 Agent Workspace The calendar picker is picking invalid dates for today, yesterday, and all calendar left menu options. KB0994631 PRB1512563 Domain Separation RITM variables aren't visible as expected in domain separated instances KB1118063 PRB1512645 Approvals The Apply Change Approval Policy state is set to 'cancelled' when a group with a single user is present in the Approval Rule Set KB1005139 PRB1539267 PDF Generation Korean letters are getting garbled when the PDF file is generated from a report KB1005406 PRB1541411 Lists [Workspace WHC] Highlighted / selected / hover pages are indistinguishable in list pagination KB1224507 PRB1569268 Live Feed Live feed notifications become active after upgrading to San Diego KB1166040 PRB1572894 Enterprise Portal EVAM data source bypasses Query Business Rules on Project Workspace KB1274851 PRB1581528 Persistence Queries still run on the database after the client has disconnected - "Read timed out" exception KB1124427 PRB1592602 Core Platform The custom response header allows malformed names KB1157817 PRB1597897 Discovery Azure tag changes still insert a new cmdb_key_value with the same key, rather than updating the existing cmdb_key_value KB1177654 PRB1600229 Performance Analytics [Polaris performance issue] PA targets load slowly with Next Experience enabled KB1198693 PRB1601193 Authentication [Tokyo Partner Testing] Cannot register a new user account on Login page (Polaris view) KB1182326 PRB1606990 Service Portal Fix self-closing tag issues for Service Portal widgets KB1221835 PRB1607765 Graph API "graphql_schema_admin" role missing from "write_role" field on "glide.graphql.introspection_enabled" sys_properties record. KB1501269 PRB1609636 UI Policy/Client Script [UUU-Runtime-Performance]: /api/now/ui/polaris/menu API call takes a long time to execute on first load if "All" menu is pinned and several application menus are expanded KB1187172 PRB1613976 Discovery Tokyo: The MakeAndModel API creates a duplicate model with an empty model number KB1443045 PRB1631282 The plugin com.snc.platform_document_management creates snc_internal role with a wrong sys_id KB1504068 PRB1642990 Unable to create new case with French Language KB1290517 PRB1645189 Additional rows/records are created in the sys_ui_list table when user views a list, can cause performance issue KB1309211 PRB1647878 HTML tags show up in Agent Workspace journal input when we apply a Template value with CODE tags KB1292152 PRB1648000 [RPS] Anti virus scan prevents syncing of attachments using Remote Process Sync KB1309227 PRB1658441 System Notifications are not translatable with respective i18 language KB1309212 PRB1659016 Variable summarizer in the standard ticket tab does not honour UI policies/display submitted variable incorrectly KB1314498 PRB1661329 Workspace : Using the "edit" feature in list view, impact and urgency fields default to "1 - High" KB1340471 PRB1661584 Non-admin Users are not triggering notifications for following records KB1336388 PRB1666661 Incorrect score displayed in Analytics Hub for a PA benchmark indicator KB1446195 PRB1670974 Workspace error info message broken after Utah upgrade KB1362321 PRB1671906 CMDB Data Management Task required approval even when with policy having "Needs review" is false KB1430596 PRB1673239 Cursor flickering/placement issues when typing in string fields (Description, work notes, etc.) KB1434114 PRB1679148 Thread got stuck in the JSQLParser call while trying to parse long query KB1437909 PRB1682045 global.WorkflowApprovalUtils().reset Does Not Validate Parameters KB1506244 PRB1683372 SegmentedPathCache can grow to excessive size causing memory contention on application nodes KB1501172 PRB1687281 Flow based playbook publish APIs failing with error "Could not publish flow as Action Instance is not published" KB1449163 PRB1687284 If the IP Range Based Authentication [com.snc.ipauthenticator] plugin is not installed, the missing ip_access table causes the MID Server to go Down KB1496723 PRB1687769 In Utah Patch 4 / Tokyo Patch 10, the table Cleaner is skipping many tables if they have queries greater than 30 sec. This could lead to unnecessary data build up as the data never gets cleaned unless query is tuned/tunable. KB1508709 PRB1691241 Connector instance Event collection failure after Event Management Connectors plugin upgrade to v2.6 KB1511586 PRB1692965 NLU Model's Workbench Homepage does not show any models post upgrading to the latest version of NLU Workbench - Advanced Features 7.0.5 KB1514197 PRB1694277 Windows Server in AWS are marked as "BYOL" though they are not BYOL. When the automatic tags [Windows_OS_License_Type_automatic] are not present on the cmdb_key_value table for related Windows Server installations. KB0829912 PRB576612 UI Components [TBF] Translated fields still using English Sort Order KB0595205 PRB624982 Language and Translations Translated decimal field does not convert dot to comma KB0598187 PRB668806 Project Portfolio Management Cannot list edit related list if the Related List Loading option 'After Form Loads' or 'On-demand' is selected