<h2>Dynamic Translations in Agent chat broken after the Utah Upgrade</h2><br/><div style="overflow-x:auto"><article><div ><h3 >Issue </h3><section><ul style="list-style-position: inside;"><li style="font-size: 10pt;"><span style="font-size: 10pt;">Dynamic translation on agent chat and virtual agent is not translating the messages at both ends(user and agent)</span></li></ul></section></div><div ><h3 >Cause</h3><section><ul style="list-style-position: inside;"><li style="font-size: 10pt;"><span style="font-size: 10pt;">Dynamic translation field on chat setup record set to false.</span></li></ul></section></div><div ><h3 >Resolution</h3><section><ul style="list-style-position: inside;"><li><span style="font-size: 10pt;">Dynamic translation field on chat setup record set to true.</span><br /><span style="font-size: 10pt;"><code><a href="https://<instance_name>.service-now.com/sys_cs_live_agent_setup.do?sys_id=d41eb3c0db7ae850d06ed6fa4b961900">https://<instance_name>.service-now.com/sys_cs_live_agent_setup.do?sys_id=d41eb3c0db7ae850d06ed6fa4b961900</a></code></span></li></ul></section></div></article></div>