'Featured Articles' section of Engagement Messenger is not appearingIssue The 'Featured Articles' section of Engagement Messenger is not appearing.CauseThe glide.knowman.default_keyword system property /nav_to.do?uri=sys_properties.do?sys_id=7136b6d6ff8031003f07ffffffffff62 only had one value: 'homepage'. To display articles in the Featured content section, a default keyword needs to be in the glide.knowman.default_keyword property Value field, and the same keyword needs to be added to all articles you want to display in that section.ResolutionIn the 'xxx' Knowledge Base, the Keyword for the two Featured Content Knowledge Articles is 'popx'. Once 'popx' was added as the value for the 'glide.knowman.default_keyword' property the Featured Articles appeared in Engagement Messenger.Related LinksAdd a knowledge article to featured content