If you don't want the Hyperlink in the email notification to be in blue colour - Support and Troubleshooting

If you don't want the Hyperlink in the email notification to be in blue colour Issue When sending url or hyperlink in the email through Email Notifications, it's colour changes to blue.

Hyperlinks are define with anchor tags i.e., name of the URL

Cause This is an expected behaviour in HTML. Also, the custom script is not written by ServiceNow, neither is this script being rendered by ServiceNow.

ServiceNow is only sending the email script written and has nothing to do with the rendering.

Resolution If you want to change the colour of the hyperlink in Email Notifications, you can try the following:

1. Inline CSS: Instead of modifying the CSS for the message body HTML, try using inline CSS within the hyperlink tag itself. For example, you can use the style attribute to set the color directly:

https://example.com " style="color: #000000;">Link By specifying the color explicitly in the hyperlink tag, you can override any default styles applied by Outlook.

2. !important Rule: If inline CSS doesn't work, you can try using the !important rule in your CSS to give it higher priority. For example:

a { color: #000000 !important; }

By adding !important to the CSS rule, you're telling the email client to prioritize this style over any conflicting styles.

3. Outlook Conditional CSS: Outlook has its own rendering engine that may not fully support standard CSS. You can try using conditional CSS specifically targeting Outlook to override its default styles. For example: /* General CSS */ a { color: #000000; }

/* Outlook-specific CSS */ a { color: #000000 !important; } By enclosing the Outlook-specific CSS within conditional comments ( and ), you can apply styles specifically for Outlook clients.