How to install or update ServiceNow Store appsSummary<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } You can get certified apps through the ServiceNow Store to enhance your platform. This article explains what you need to know about the various types of applications, their availability, and how to install and update them. In this article Terms and Conditions acceptance updatesUnderstand app installation by instance typeRecognize app types and tags in the StoreTags at a glanceBanner status label referenceReview important notes Updated Terms and Conditions process As of December 2025, we have significantly improved the Terms and Conditions acceptance process. This change standardizes ServiceNow’s terms and simplifies application installation by reducing the need to visit the ServiceNow Store before installing apps on an instance. You only need to accept the standard terms once. After that, you can instantly install all free applications and any in-contract paid applications. For applications that include custom terms (additional requirements beyond the standard ServiceNow terms), you still need to visit the app’s Store page to review and accept those custom terms before installation can proceed. Before you begin 1. Understand app installation by instance type The process to install or update an application varies depending on whether you are using the app on a ServiceNow instance (a production instance) or a non-production instance (also called sub-production) for development and testing. On a production instance All free apps can be installed, however paid apps can only be installed if they are included in your contract. In Application Manager, apps that are not included in your contract show a red Not Licensed tag in the application banner. If terms and conditions are not accepted, a red Store Terms Not Accepted tag appears in the application banner. On a non-production instance Most applications are installable on non-production instances after you accept the standard terms and conditions. If the application requires a license for non-production installation, a red Not Licensed tag appears in the application banner. 2. Recognize app types and tags in the Store Before installation, find out if your product is an app or a plugin. The activation processes for each are different. For guidance on identifying the product type, see Plugins versus Store apps. App types There are two types of apps in the ServiceNow Store: Standalone apps. These apps can be purchased and installed independently. This includes all third-party developed apps and a large number of ServiceNow apps. In-product apps. These are ServiceNow apps included as part of a product bundle and can be included in more than one bundle. App tags Each app tile has a tag that identifies its type. Standalone app tags Free (green) tag App can be used in production and non-production (including ServiceNow development and testing) instances Paid (blue) tag App requires a contract for use in production instancesTrials on non-production instances are sometimes available but not always Product suite app tags Product suites consist of several single apps under one name, such as App Engine Studio. A product suite has two types of pages: A product suite page listing all apps within the suiteA single app page for products in the suite that can be obtained separately Navigation between these pages varies. In the Store, when you search for a product suite such as App Engine Studio, two tiles display with different tags. Product (yellow) tag Goes to the product suite pageLists all the products in the suite In Product (black) tag Goes to the single app page Tags at a glance Tag Label Tag Color App Type Example app Free Green Free standalone Admin Center Paid Blue Paid standalone Workforce Optimization for ITSM In Product Black Product suite: single app App Engine Studio Product Yellow Product suite list App Engine Studio Banner status labels Label Definition App Terms Not Accepted Application Terms and Conditions must be reviewed and accepted. Please visit the Store to complete. Approval Requested This application is pending approval from the vendor. Approval Required This application requires approval from the vendor to install. Beta App This application is in Beta. Deactivation Requested The publisher has requested deactivation. Please uninstall the application or contact seller on the Store. Demo Available This application can be installed for demo purposes. Incompatible Your instance and app version are incompatible. Please make sure to select a compatible app version. License Expiring The license contract for this application is expiring soon. Please contact seller on the Store to renew the license. License Required for Subprod This application requires a valid license to install in non-production instances. To purchase a license, please contact seller on the Store. Not Licensed This application requires a valid license to install. To purchase a license, please contact seller on the Store. Not Licensed This application requires a valid license to install. To purchase a license, please contact seller on the Store. Purchase In Progress Your purchase is in progress. Please contact seller on Store for more information. Purchase Rejected Your purchase request has not been approved. Please contact seller on Store for more information. Service Provider Blocked This application has been blocked by your Service Provider. Please contact Service Provider to install. Store Terms Not Accepted Store Terms and Conditions must be reviewed and accepted. Please visit the Store to complete. Trial Available This application is available to try on hosted non-prod instances. Please contact sales to use in production. Trial Available Your trial is ready to start. Visit the Store to start trial. Trial Deactivation Requested The publisher has requested deactivation of this trial. Please uninstall the application, or contact seller on the Store. Trial Expired The trial has expired. To continue using this application, please contact seller on the Store. Trial Rejected Your trial has not been approved. Please contact seller on Store for more information. Unavailable for Instance This application is unavailable on {instance_type} Instances. 3. Review these important notes Partner limitations As a partner, you cannot entitle or map apps to your instances through the ServiceNow Store because the Switch Company feature (available on Now Support) is not supported. Only the parent company customer administrators who own the instance can perform application entitlement and mapping on the Store. Contract awareness Requesting a license for an application from the Store does not automatically add it to your contract. ServiceNow does not link applications to customer contracts through user actions in the Store. When you try to get a licensed (paid) app that is not part of your contract: On the app page, select Request license.The button changes to License Requested.Work with your ServiceNow account manager to formally add the app to your contract.After the app is added to your contract, the button changes to Ready to install. Release<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } All supported releases Instructions<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Search in Application Manager Log in to your ServiceNow instance.Go to System Applications > All Available Applications > AllTo refresh the list of available apps, select Sync now.Search for the app by entering the name or scope id of the app.To open the installation page, select the app tile.Note the indicators in the top application banner. If the banner says Store Terms Not Accepted Go to the Store and select the link in the banner to accept the terms and conditions. 2. Select Sync now to update your instance. If the banner says Not Licensed Go to the Store and request the app.Contact your ServiceNow account manager for further action. Related Links<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } ServiceNow Store Getting apps and trials from the ServiceNow Store