Application Store Procurement - Store Application Installation for Production Instance SummaryProduction Instance Installation For the production instances, you will need to entitle the applications and their associated dependent applications from ServiceNow store before starting the application installation process on your instance. Once this process is complete, the application will become available on your instance to update/install. Sub Production Instance Installation: Most application versions and plugins are generally already entitled to sub-production instances for the purposes of testing. The application banner on store will mention this clearly i.e. if the ServiceNow application is automatically entitled on sub-prod or not. If you see the statement on banner (highlighted in red box), it means the application is automatically entitled on customer sub-prod instances and only requires entitlement completion for production instance installation. i.e. (Instructions STEP-2) The image below shows an example ServiceNow application that is NOT automatically entitled on sub-production instances and requires entitlement completion for sub-prod installation as well. Entitlements for already installed store applications. ( Why do I need to re-entitle an already installed application to perform application upgrade?) Most applications have a list of dependencies that get installed with the parent application. If new dependencies are added for any parent application, you will have to re-entitle that parent application version on store, before it becomes available on your instance to upgrade. The re-entitlement process will map the newly added dependency with your instance. *** All 3rd party applications are required to be procured from store, even for sub-production installation. *** Plugin Vs Application: Before requesting application installation it is important to determine if the product in question, an "application" or "plugin," since both have different activation process. In order to determine if the product is a plugin or an application, please follow the process in KB1585881 ***IMPORTANT*** Partners cannot procure/map applications to customer instances on ServiceNow store. This is because Now Support’s “Switch company” feature, that partners normally use to manage their customer instances on Now Support, is not available on ServiceNow store. Partners will therefore have to request customer admins from parent company owning instances, to perform application entitlement/mapping on store. Any action performed by customers, on application pages on ServiceNow store, during Store maintenance window, will not be synced with customer instance, until the maintenance window has ended i.e. Customers will not be able to procure apps from ServiceNow store during this time, which may effect their installation process. It is recommended to procure the applications and their dependencies from ServiceNow store, before the start of the maintenance window. For details, please refer to Store Maintenance Windows section in ServiceNow docs.If an app is not part of your contract, procuring that app from ServiceNow store, doesn't include it in your contract. ServiceNow does not automatically link applications to customer contracts through user actions on ServiceNow store. In case the customer tries to procure a licensed app from ServiceNow store, the status of "Get" button will grey out and change to "License Requested." This means, you will have to work with your Account Manager, to include the application in your contract. One the app is included in your contract, the Get button will again become active and you will have to procure that app again.ReleaseNA InstructionsSTEP-1: Once we know that the product in question is a store application: - Log into ServiceNow Store and go to the application page on store. - Check the compatibility of the application with the version of your instance. - If the latest application version available on ServiceNow store is your requirement and it is compatible with your instance version, go to STEP-2: - If it is not compatible with your instance version or you want a different version, click on “Other App Versions” on application page. - This will open up a window to show previous available version of the application. Find the application version that you are looking for or the version compatible with your Instance and click on the down arrow button to open up the version synopsis. - Click on “View Details” to open up the required version application page. STEP-2: Once you are on the required application version page on ServiceNow store and it is compatible with your instance version, - Click on “Dependencies” tab - This will give you a pop up with the list of dependent applications. Confirm that all dependent applications have a green checkmark or + sign next to them. - If yes, go to STEP-4: - If No, Go to STEP-3: - If you see nothing, you are not logged in ServiceNow store. STEP-3: If you see the app with red “X” in the list, click on it to open up the app page, if you see “Get” button instead of “View Products,” then check if the app is associated with a subscription or not. This information is available on the side banner on application page. If the app is not licensed i.e. Subscription Required = No - Please open up a case with support. Applications that are not associated with a subscription should have a + sign instead of a X in dependencies list.If the app is licensed and Subscription Status is not valid - it means that we couldnt find this application in your contract. Please contact your Servicenow Account Manager who will advise you about the next steps on how to purchase the app so that it is included in your contract.If the app is licensed, Subscription Status is valid and you see Get button instead of View Product - Please open up a case with support. Applications associated with subscriptions and a valid contract should have a + sign instead of a X in dependencies list. - Entitle the app by clicking on View Product -> Select the Product —> Opt-In - Once the app is entitled, go back to the parent application page and check the dependencies list again. You will notice red X change to green "checkmark". STEP-4: If all dependent applications have a green checkmark or + sign next to them, go ahead and procure the main parent application. + sign next to an application in dependencies list means that the application is not currently procured from store but it will automatically be procured once the customer procures the main parent application. In order to procure the main parent app, Click on Get -> Continue —> Ok > Accept Agree to ServiceNow Terms and Conditions -> Ok. This action would procure the parent application along with all dependent applications with + sign. - If you see “ViewProduct” button instead of “Get” on parent application page, it means that the application is associated with a Servicenow product. In this case, you can procure the app by clicking on View Product -> Select the Product —> Opt-In - Make sure the application is seen in the eligible tab after opting in. If the app is in Not Eligible tab, this means we cannot find the license for it in your contract. - Once the parent app is procured (opted in), please log into the instance and go to Application Manager. i.e. System Applications - All Available Applications - All - Sync the instance and search for the app. - Click on Install/upgrade button to initiate application installation wizard on your instance.