ACC-M Dashboard Filters are not working when upgraded from Tokyo/Utah to Vancouver. - Known Error

ACC-M Dashboard Filters are not working when upgraded from Tokyo/Utah to Vancouver. Description ACC-M Dashboard Filters are not working as expected when upgraded from Tokyo/Utah to Vancouver.

Steps to Reproduce

1. On any Tokyo/Utah instance, install Agent Client Collector Monitoring store app latest version. 2. On the navigator go to Monitoring Technology Dashboards > Linux Server 3. The dashboard is broken: Global Filters shown unknown error occurred. Widgets are giving json error (due to resample transform : dynamic aggregation)

Filters and dynamic aggregation feature is only for Vancouver.

Workaround There are two ways to fix this issue:

1. Repair the Agent Client Collector Monitoring plugin post every family upgrade.

2. Directly run the fix script which will handle the issue. Link : https:// .service-now.com/sys_script_fix.do?sys_id=1ef6b95a97bf61106cd43dc3f153aff6&sysparm_view=&sysparm_record_target=sys_script_fix&sysparm_record_row=1&sysparm_record_list=ORDERBYDESCsys_updated_on&sysparm_record_rows=778

To fix the json error happening on widgets, its advised to the customers to have clotho(metricbase) version of 1.19.0.10 or above.

This issue happens because "dynamic aggregation" is only supported on clotho version of 1.19.0.10 or above.