Inactive field from Pre-defined knowledge article templates still shows on Knowledge article formIssue When creating a knowledge article using a pre-defined Article Template, inactive fields from the template are still shown in the Create new knowledge article formCauseThis is OOB expected behavior.When an Article Template is newly created, by default the fields in the template are not automatically added and sorted into the Knowledge form, they need to be added and arranged through Configure -> From Layout process.Ref: https://docs.servicenow.com/bundle/utah-servicenow-platform/page/product/knowledge-management/task/create-a-new-article-templates.htmlThe same way, if a field is inactivated in the Template, it will not be removed automatically from the form, it needs to be removed manually through the same addition process, thus, if it is a pre-defined template, the Article Template Fields were already configured into the form and that is why they keep showing, hence, they also need to be removed manually, so they do not show anymore into the form.ResolutionRemove the article template field from the article: 1. Navigate to Knowledge > Articles > Create New. 2. Select a knowledge base, and then the newly added article template. 3. Right-click the header and select Configure > Form Layout. 4. Double click on the field(s) you inactivated in the article template from the Selected column. 5. Click on Save.