CMDB workspace says 'The page you are looking for could not be found'Issue <!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } CMDB workspace says "The page you are looking for could not be found"Business Impact:CMDB workspace not available to the clientSteps to Reproduce:1. log in to instance2. in the left nav. type "CMDB workspace" in the search > click on CMDB workspace--- /now/cmdb/homeNote: "The page you are looking for could not be found" Release<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } All Cause<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } CMDB Workspace plugin customization on CMDB Workspace UX Page Registry sys_ux_page_registry. Resolution<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Repair the plugin CMDB Workspace, for the purpose of getting fresh upgrade history showing what's been skipped. Check customizations such as: --- featureRoutes UX Page Property sys_ux_page_property_9394f4b01bf61110c8698551f54bcb2f CMDB Workspace --- CMDB Workspace UX Page Registry sys_ux_page_registry_4fe450ae8f312010960c53ac37bdee20 CMDB Workspace /nav_to.do?uri=%2Fsys_store_app.do%3Fsys_id%3Dc8ab76825371201032b7ddeeff7b1280%26sysparm_stack%3D$allappsmgmt.do%3Fsysparm_search%3Dcmdb%2520w Do a trace while reproducing the issue (sesh) and examine Node logs, and check if you see "Form not found: now/cmdb/home": http-10 New transaction 9C6AA6E4970C3510C0CBBC9FE153AF6E #61565 /now/cmdb/home Default-thread-7 9C6AA6E4970C3510C0CBBC9FE153AF6E txid=df31f624974c #61565 /now/cmdb/home Parameters ------------------------- Default-thread-7 9C6AA6E4970C3510C0CBBC9FE153AF6E txid=df31f624974c *** Start #61565 /now/cmdb/homeDefault-thread-7 9C6AA6E4970C3510C0CBBC9FE153AF6E txid=df31f624974c WARNING *** WARNING *** Form not found: now/cmdb/home, refers to: null Default-thread-7 9C6AA6E4970C3510C0CBBC9FE153AF6E txid=df31f624974c [0:00:00.017] getRealForm Default-thread-7 9C6AA6E4970C3510C0CBBC9FE153AF6E txid=df31f624974c tx_pattern_hash=1180614987 *** End #61565 /now/cmdb/home, If you cannot find the form, and the registry is customised: sys_ux_page_registry revert to OOTB: /sys_ux_page_registry.do?sys_id=4fe450ae8f312010960c53ac37bdee20 The form should now load successfully. NOTE: It is important for the client to check for customised files post upgrading as day to day admin. To avoid this, set "Replace on upgrade" as appropriate: [code]KB1145654 - Overwrite customizations during an upgrade[/code]