Service Analytics RCA for Change Requests scheduled job results in NullPointerException errors in the logs - Known Error

Service Analytics RCA for Change Requests scheduled job results in NullPointerException errors in the logs Description In rare cases where the primary alert has no secondary alerts, the issue can occur.

Steps to Reproduce

The log error that can be observed when the issue occurs is:

```

JavaScript evaluation error on:

var serviceProcessor = new SNC.ServiceAnalyticsProcessor(); serviceprocessor.rcaQuery();

Root cause of JavaScriptException: java.lang.NullPointerException

...

```

Workaround This problem has no workaround, is currently under review and targeted to be fixed in a future release. Subscribe to this Known Error article to receive notifications when more information will be available.