Fix Service Portal catalog items showing %name in browser tabIssue When opening a catalog item in Service Portal, the browser tab displays %name instead of the catalog item name. This occurs in English and when switching to other languages. The issue is related to the Dynamic page title field on the sc_cat_item page reverting to %name instead of retaining %item_name. The browser tab then displays %name - <instance-name> instead of the catalog item title. Release Tokyo and later Cause The dynamic page title of the sc_cat_item page in Service Portal was changed to %item_name in the Tokyo release. In some cases, especially when switching languages, the field reverts to %name. Resolution Update the **Dynamic page title** of the sc_cat_item page to use %item_name instead of %name. 1. Navigate to the following URL, replacing <instance-name> with your instance name: `https://<instance-name>.service-now.com/nav_to.do?uri=sp_page.do?sys_id=9f12251147132100ba13a5554ee490f4` 2. Locate and open the sc_cat_item page record in the list. 3. In the **Dynamic page title** field, replace %name with %item_name. Added context from ServiceNow docs: The browser tab title in Service Portal is derived from the page title and portal title records; verify that no missing or broken translation placeholder is present in the associated page title template. [SME: derived from ServiceNow documentation — verify accuracy before publishing] 4. Save the record. 5. For multiple languages: 1. Change the portal language to the desired language. 2. Reload the sc_cat_item page record. 3. If the **Dynamic page title** field shows %name, update it again to %item_name. 4. Repeat this for all required languages. Added context from ServiceNow docs: This issue is also related to a localization/translation handling defect in the Service Portal framework. A platform patch may be available for your release — refer to the associated problem record on the Now Support Portal for patch guidance. [SME: derived from ServiceNow documentation — verify accuracy before publishing] The browser tab should display the catalog item name in English and other supported languages. Related Links - Add dynamic titles to a Service Portal page - Wrong browser tab label in Service Portal when language is changed - Now Support Portal - How to change browser tab titles in Service Portal - Now Support Portal