Steps to customize pages in HR Agent workspace As of version 2.1.0 of Agent workspace for HR Case management, we have shipped out a protection policy for all the pages and screens. Users wouldn't be able to customise the OOB pages without duplicating them. As a best practice on any version, it's recommended to make the customisation as per the steps below: Navigate to the HR agent workspace experience from UI Builder navigator, and choose a page you'd like to customise. In the example below, we will use Case SRP. Click on the Case SRP screen record On Tokyo, you can navigate to Record Page collection as shown below: If the page is in read only mode, you will see a prompt to duplicate the page as mentioned below. If not, you can click on settings and click on the duplicate option, which will duplicate the routes, scripts and screens associated to the page. Page is read only and you see a prompt to duplicate page Click on settings, and click on duplicate On Tokyo, click on the screen you'd like to duplicate. Click on the Menu select "Duplicate Variant": After this step, navigate to the duplicated screen, and click on settings. Once you arrive at the settings of the duplicated screen, you will find a field called order. Make sure that the order field of the newer screen has a lower order, than the original page. Click on settings of the new screen to configure the order field Change the order field contents to a lower value On Tokyo, you can do the same by opening the Page collection you desire to modify. Click on the new/duplicated screen. Click on Developer options, and open variant. Reduce the value of order, you can also use an order of negative value (say "-100") in case the OOB page has an order of value 0, as shown in the image below: On Some screens, while duplicating them, you will notice that they have scripted screen conditions associated to them as shown in the image below. After clicking on the scripted screen condition, insert and stay the scripted screen condition. Click on the scripted screen condition if you see any on the screen you're copying On Tokyo, scripted screen conditions will appear in a related list as shown below: After copying the scripted screen condition, make sure to point the screen condition to the newer screen. Here, we have copied the scripted screen condition on the playbook page. We now have the new screen condition record still pointing out to the older Playbook default screen. Instead of pointing to "Playbook default copy" screen, which is the newer one. Change it to the newer screen value, and click on update. Modify the screen condition record to point out the newer screen Steps to revert to an OOB screen: You can navigate to the settings section of your custom screen and uncheck the Active checkbox. Unchecking the 'Active' field should let you see the OOB Page What happens on upgrade? After duplicating these pages, you will own the the copied page and will not get any updates on the copied page on upgrades. If you wish to update your pages to have the latest changes from OOB page, you can take one of the two approaches below. If the changes made in the customized/duplicate copy of the original page are simple, you can duplicate the original page once again after the upgrade. And carry over the customizations to the newly duplicated page.If the changes made are complex, compare the macroponent definitions of the original page against the customized page and uptake the changes.