'UNIX - Find FQDN' Shared Pattern Library sets SSH Error Messages to the FQDN field of CI records - Known Error

'UNIX - Find FQDN' Shared Pattern Library sets SSH Error Messages to the FQDN field of CI records Description Relevant Compatible Version of ServiceNow that works for the Update Set Pre-6.12.1 Visibility Content store app Summary of reason for Update Set 'UNIX - Find FQDN' Shared Pattern Library sets SSH Error Messages to the FQDN field of CI records PRB, DEF, or STRY (If Exists) PRB1670165 Maintenance Steps (What to do when OOB Release) Revert the following files to OOB: sa_pattern_15c897ab9f2032001d753758442e7014 sa_pattern_257794d44fc36200c7e881c18110c743 sa_pattern_5e1243e39f2032001d753758442e7041 Target Release Date (If Known) Visibility Content store app 6.12.1 List of Files affected sa_pattern_15c897ab9f2032001d753758442e7014 sa_pattern_257794d44fc36200c7e881c18110c743 sa_pattern_5e1243e39f2032001d753758442e7041 Steps to Reproduce

Steps to Reproduce are circumstancial as getting an Error Message on the Pattern Step is typically intermittent unless the Error Message is consistently reproduced for a particular system.

1. Discover either an AIX Server, HP-UX Server, or Solaris Server. 2. During the Identification stage of the Pattern, in shared library 'UNIX - Find FQDN' on step "Run FQDN script file" if an Error Message is returned && that Error Message does NOT contain 'timeout' then the Error Message will be set to the FQDN Field. 3. Go to the Discovered servers CI record and find that the FQDN field has been set with the SSH Error Message.

Workaround This problem is currently under review and targeted to be fixed in a future release. Subscribe to this Known Error article to receive notifications when more information will be available.