In Employee Center, the approval page for request item doesn't display the price & quantity - Support and Troubleshooting

In Employee Center, the approval page for request item doesn't display the price & quantity Summary Approvers cannot see the request price and quantity in the task details view.

Instructions MOST PROBABLE CAUSE : ================================ 1. The quantity is hidden in the catalog item(sc_cat_item) form under the " Portal Settings " tab > " Hide Quantity " is checked.

2. The price setting has been set to show only when the price is non-zero using the When to show prices and sub-totals on the Service Catalog Cart property (glide.sc.price.display) .

SOLUTION PROPOSED : ================================ 1. Unchecking the "hide quantity" flag with the below steps:

-- Navigate sc_cat_items.LIST

-- Open the Catalog item.

-- Move to " Portal Settings " tab.

-- Uncheck " Hide Quantity ".

2. For pricing follow the below instructions:

-- Niagte to sys_properties.LIST.

-- Search for glide.sc.price.display .

-- Update the value to 1 from (non-zero).

Related Links https://docs.servicenow.com/bundle/tokyo-servicenow-platform/page/product/service-catalog-management/concept/c_HidingPricesInTheServiceCatalog.html#d177052e171