Interactions are auto-linking to task/case records when they are opened from the portalIssue When an end-user initiate a chat from portal with any opened task(case,incident, any...) in the portal, then the task record and interaction are auto-associating to each other. CauseBusiness rule : Block relationship autocreationResolutionUpdate the condition in the Business rule : 'Block relationship autocreation' to fix the issue. Replace the condition From : current.getValue('operation') == 'Viewed' || !GlideProperties.getBoolean('com.glide.interaction.autocreate_relationships', true) To : current.getValue('operation') == 'Viewed' || current.getValue('operation') == null || !GlideProperties.getBoolean('com.glide.interaction.autocreate_relationships', true)