In Agent chat, without giving agents the option to reject, how can round round robin assignment be made to keep offering to agents that timeout on work items offered to themIssue In Agent chat, without giving agents the option to reject, how can round round robin assignment be made to keep offering to agents that timeout on work items offered to themReleaseany CauseOOB when agents do not have the option to reject work items round robin will offer to an available agent once. If this agent times out then it goes to the next available agent until it's offered to one that accepts. If none accepts then it will show as routing to an agne to the end user but will not offer the work item to all the agents that timed out when this work item was first offered. Note: When agents have reject available then making it reassignable in the awa_reject_reason table for the reason it will allow the work item to be reassigned. KB0819362 https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0819362ResolutionThe only solution we have for this is to create another assignment eligibility in the same queue the exact same as the first and make it eligible some seconds later so they don't intercede.