Unable to get any result from AI Search with the search words from synonym dictionary if the search word is in the plural form of one of the stop word. Example search words is : "MES"/"mes" , "IFS"/"ifs" , "ATS"/"ats" - Known Error

Unable to get any result from AI Search with the search words from synonym dictionary if the search word is in the plural form of one of the stop word. Example search words is : "MES"/"mes" , "IFS"/"ifs" , "ATS"/"ats" Description Unable to get any result from AI Search with the search words from synonym dictionary if the search word is in the plural form of one of the stop word. Example search words is : "MES"/"mes" (plural of the stopword "me") , "IFS"/"ifs" (plural of the stopword "if") , "ATS"/"ats" (plural of the stopword "at").

Steps to Reproduce

1. Login to the instance 2. Open "Service Portal Default Search Profile" 3. Add synonym in the synonym dictionary as below examples :

Example 1 : "MES" with the payload "Multi Expert System"

Example 2 : "IFS" with the payload "Internal Family Systems"

Example 3 : "ATS" with the payload "Application Tracking System"

4. Open AI Search -> Search Preview 5.Select "Service Portal Default Search Profile" 6. Search as below examples

Example 1 : Search as "MES"/"mes" . Expected to get results for "Multi Expert System". No results for "Multi Expert System"

Example 2 : Search as "IFS"/"ifs" . Expected to get results for "Internal Family Systems". No results for "Internal Family Systems"

Example 3 : Search as "ATS"/"ats" . Expected to get results for "Application Tracking System". No results for "Application Tracking System"

Workaround This problem is currently under review and targeted to be fixed in a future release. Subscribe to this Known Error article to receive notifications when more information will be available.

Currently only workaround is mark stopword (the one is in the singular form of the synonym and the search term) as active= false and publish the dictionary.

For the examples in the steps to reproduce :

Example 1 : As the synonym and the search term is "MES" , "me" stopword (which is in the singular for of "mes") can be marked as active= false and the dictionary can be published as a workaround.

Example 2 : As the synonym and the search term is "IFS" , "if" stopword (which is in the singular for of "ifs") can be marked as active= false and the dictionary can be published as a workaround.

Example 3 : As the synonym and the search term is "ATS" , "at" stopword (which is in the singular for of "ats") can be marked as active= false and the dictionary can be published as a workaround.