How to edit the Request Completed notification to display the Short DescriptionIssue Closing a Request, the related notification email will then be sent to the requestor. This shows the "Item", which will always be "Request for IT assistance", but not the "Short description" field.ResolutionTo use the short description from the task table, you can use the field task.short_description in the script. You can see the field details from System Definition > Tables & Columns: