Can outage annoucement be shown on the Virtual Agent when the VA first opens?Issue A customer asked a question on how to show outage notifications when the Virtual agent window is opened. ReleaseAnyCauseIn the service portal and platform, we do show announcements to end users. But for end users on the VA we don't exactly have the same announcement to be shown to end users.ResolutionI confirmed with the development team that the greetings topics is the best way. If you use the ITSM has a Dynamic Greeting Topic which does something very similar. It will let the user know if they have anything assigned to them before sending the actual greetings. You can duplicate the OOB and create your own to customize as needed. This will show an Outage link. This is not exactly an outage message like a service portal announcement. The second option is an image I added when you can show a notification after the greetings. This can be used as an announcement and is shown to the end-user when they open the Virtual agent. But it's shown after the greeting and there is no way to configure to show before it. It can only be shown after the greeting for this option. The videos below go over how to make this. I created one for this case to test and I created the notification for the interaction table; to only be shown when the record is inserted and updated. Videos showing how to make VA notifications. They do not use the interaction table but it's the same concept. Youtube video on how to create a Virtual Agent notification Youtube video on how to create a Virtual Agent notification. Teams example This is the ServiceNow document I used. The links at the bottom also show all the components needed. The videos above show all of this.ServiceNow Documents on creating notifications