Attachment created from inbound email using ECC Queue does not open or download on target recordIssue Email attachment created using ECC queue table gets added to target record but does not open.CauseThe custom inbound action shows the attachment is being encoded and put into the ECC (External Communication Channel) Queue. The inbound emails are coming from instance users without attachments. A custom business rule creates the target record and adds that email as payload in the ECC Queue table. This is not supported, ServiceNow inbound actions are not able to create any msg file attachments from existent sys_email or related records. Ref.:https://docs.servicenow.com/bundle/utah-platform-administration/page/administer/notification/reference/r_InboundEmailActionExamples.htmlhttps://docs.servicenow.com/csh?topicname=t_CreatingAnInboundEmailAction&version=utah The attached MSG file is just a text file containing the EmailWrapper. By design, the msg file will not have a valid content, as email.body is a HTML field type which is not equivalent to msg:application/msg.Related LinksECC Queue payload attachments removed after processing How the ECC Queue table records get processed: from output ready to input processed How to link an ECC Queue record back to a specific Feature or Job