Inbound email with attachment updating an incident does not add attached file to target recordIssue When an email is sent from a third party application or tool to update a ServiceNow incident, and it has an attachment, this fails to get added to the target incident activity stream.CauseThe attachment may have been discarded by the instance, or possible customization in inbound email actions may be interrupting the flow.ResolutionReview the email logs traced while reproducing the issue, and debug all the custom components affecting inbound actions during that process flow. Check in the Email Attachments tab of the email log if files have been discarded.Related LinksAttachments are discarded from inbound email despite their total size being below maximum Attachment limit properties Discarded attachment from correctly processed inbound email Email body/attachment size limit system properties Move Email Attachments to Record action https://www.servicenow.com/community/itsm-forum/i-want-to-add-attachment-from-email-to-target-table-directly-to/td-p/802851 https://www.servicenow.com/community/now-platform-forum/attachments-not-added-to-incident-from-inbound-email-action/m-p/1158232