Inbox Desktop notifications are not showing up for the agentsIssue When the agents are marked as available in the workspace and they are not keeping the focus of the workspace for more than 10 to 15 minutes the inbox notifications are not coming for the agents.CauseThe below notifications are not being enabled on the agent's side: Workspace notificationBrowser-level notificationSystem-level notification And open the settings of the browser and click on performance. If it is being turned on then click on add and then add the ServiceNow instance URL. Resolution1. For the workspace notification : Click on the gear icon next to the available the workspaceEnable the desktop notificationsNow, as an admin user go to the user preference table, and for the user check with the name workspace.notification.inbox.desktop and see if the value is being set to true or not. 2. Browser-level notification Click on the lock icon beside the URLClick on site settingsChange the notification from ask/ bock to allowChange the same for the sound as well 3. System-level notification If you are using a Windows systemClick on the windows--> SettingsType in notificationsClick on the notifications and actionsAnd see if it is being turned on or notDisable the 3rd one for the sound wherein if it is being turned on then it will interrupt the notification sound with ServiceNow sound.