Chat Interactions Ending in the middle of the ConversationIssue When a user is communicating with a Live Agent in some chat interactions, the chat interactions are sometimes ending during the conversation, sending the message with the key "It seems you have left the conversation", which causes the agent to not be able to answer and the user thinks he is not being attended.ReleaseAllCauseIf this issue occurs when the interactions where the end user is a Guest. This is expected behavior when a guest requester's browser discounts from the interaction without clicking on the "end conversation" button. This kicks off a series of background events that results in the requester getting the "It seems you have left the conversation."ResolutionA workaround for this issue is to increase the period time for the "Disconnected Chat Timeout" scheduled job or increase the value for system property com.glide.cs.chat_disconnect_timeout. This system property is the value the code uses to check if the conversation has been disconnected for a specific period of time. Below is a reference to the property in our product documentation: Set the server to disconnect timeout for guest conversations The com.glide.cs.chat_disconnect_timeout property determines how long the system will wait to reconnect a disconnected conversation before it ends the chat. If communication is reestablished during that timeframe, the conversation resumes. https://docs.servicenow.com/bundle/sandiego-servicenow-platform/page/administer/conversational-interfaces/concept/ci-idle-chats.htmlml