Cloud Services Catalog Innovation Labs 1: Known Issues and Workarounds1. Order stuck in "Block Until Ready" Order for Basic Linux VM gets stuck in "Block Until Ready" step after provisioning in case Mid Server is unable to reach the provisioned VM via SSH Resolution: Connectivity should be there from Mid Server to the Provisioned VM. Either the provisioned VM must have a public IP, or in case of private IPs, Mid Server must be in the same network and able to connect to SSH port of the provisioned VM. Issue is fixed in Inno Labs 2 as a part of PRB1666693. 2. Workspace "sa11111111_123412341234" already exists: unexpected operator When requesting a stack choosing "Use Existing Workspace" as true and selecting an existing workspace from the list catalog order might fail with error which looks like Workspace "sa11111111_123412341234" already exists: unexpected operator. This happens when the VM hosting the Terraform CLI has particular linux flavors like Ubuntu. Resolution: The cloud script that runs Terraform CLI commands in the bash on terraform provider VM might run into issues with certain linux flavours. To fix this, go to Cloud Admin Portal and navigate to Design > Cloud Scripts and switch to Cloud Script Templates Tab. Open the script named "TerraformApply" and change the only occurance to double equals operator ("==") to single equals ("="). The line should now look like "if [ "$tf_workspace_exist" = "$tf_new_workspace_response" ];". This command will work with all Linux flavours. 3. Quota Configuration in CSC The behavior of quotas in the Cloud Service Console (CSC) differs from that of the Cloud User Portal as the quota component is not added to the current CSC UI. But if the quota configurations are set and quota is exceeded it will generate actions based on whether the out of box Quota approval policy is active or not. 4. Service Catalog Item column is empty in Stacks table - My Stacks page for a User Resolution: Add Permissions to the needed Catalogs using the Permissions module in Cloud Admin Portal. You can follow the documentation - Permissions management for Cloud Governance roles [OR] follow the steps laid out below. The following steps needs to be performed by Root administrator (User who has role sn_cmp.cmp_root_admin) [OR] System Administrator. Navigate to All > Cloud Admin Portal in the platform.Click Permission under Govern from the left side navigation options and click New button 3. Add permission to Group the user is part of & Submit. Target Type: Cloud Catalog ItemAll Entities: Check if need permission for all Catalogs. Uncheck and then select specific catalog in Target Entity field if permission is needed for only one specific catalogGroup: Select group which the user is part ofPermission: Read (*read is minimum level permission) 4. Now check the table and see the Service Catalog Item column is not empty. 5. Some of the Service Request Item & Request columns are empty in Stacks table - My Stacks page for Group Admin. Request Items & Requests are specific to user Expected behaviour - No Solution: So even though the Group Admin can see the Stacks assigned to all the members in the group he is part of, he will not be able to access Requests of his group members. Hence he will not be able to see those columns which are hidden by ACL constraints. 6. Images/Icons are not showing for Catalog & Stacks In CSC Portal Home Page In Stack Details Page While ordering the catalog Resolution: The Images/Icons of a Catalog item are part of the Catalog Item table. If user has access to Catalog item then he has access to the fields inside the catalog item in-turn he has access to the Image/Icon of the Catalog. Hence the Solutions is same as the one suggested in the one of the above stated issues - 4. Service Catalog Item column is empty in Stacks table - My Stacks page for a User. After adding permission, You can see the issue is resolved in all places 7. Search results are not showing properly for CSC Catalog items - After enabling AI Search Resolution: To resolve the above issue, navigate to Catalog Item Table - Indexed Source (*direct link given below for the record) and add entry - sn_cmp_bp_cat_item to the list Child Tables - Related list (as highlighted below). https://<INSTANCE_NAME>service-now.com/ais_datasource.do?sys_id=4d1c4185772300102d71af61681061f0 8. Some additional known issues Delivery Time Widget and Quantity Widget is not hidden on new Cloud Service Catalog item in Employee Center. New Stack status 'Follow Up Required'. Group Admin User (with role sn_cmp.cloud_group_admin) is not able to view the stacks created by Users belong to same group. import update set sys_remote_update_set_20ec14944703a110fb96fb41516d43cf.xml to fix these issues. 8. Policy Sets and Credentials Dropdown Empty in Applicable Catalog Items Resolution: Some catalog items have post provision operations like a post provision policy scan and agent installation enabled for which they require the requestor to select some fields like the credential alias or policy sets. The user role sn_cmp.cloud_service_user by default doesn't have read access to these tables. To resolve this, administrator will need to provide a read ACL on sys_alias table (for Credential aliases) and sn_itom_ccg_policy_set table (for policy sets).