The field on the Details screen won't be updated if the same field in in the List Item Config condition - Known Error

The field on the Details screen won't be updated if the same field in in the List Item Config condition Description Issue Description: The field on the Details screen won't be updated if the same field in in the List Item Config condition.

Steps to Reproduce

Need to active ISTM Mobile Agent.

1. Create an incident and Assign it to the itil user. 2. Add State to the Screen field related list of the Details Screen of My Incident. /sys_sg_details_screen.do?sys_id=fb1040b1533a33007bc2ddeeff7b1223 3. Add State is one of "New, In Progress, On Hold" to the List Item Config Condition of the "My Incidents" List Screen. /sys_sg_master_item.do?sys_id=f71040b1533a33007bc2ddeeff7b1229 4. Log in Agent Mobile App as the itil user. 5. Open the incident via My Work -> My Incidents. 6. The State shows In Progress on the Details Screen. 7. Click on the Resolve Button to resolve the incident.

Expected behavior The State should be Resolved on the Details Screen and Reopen Button should show up.

Actual behavior The State is still In Progress on the Details Screen and Resolve Button is still there.

Workaround This issue is under review. To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article. If you are able to upgrade, review the Fixed In field to determine whether any versions have a permanent fix.