Links in Virtual Agent tGreeting topic is broken when copied to Agent workspace - Known Error

Links in Virtual Agent tGreeting topic is broken when copied to Agent workspace Description Links in Virtual Agent tGreeting topic is broken when copied to Agent workspace

Steps to Reproduce

1. Hop into any Utah instance[with virtual Agent and AWA setup] and create a custom greeting topic with flow as shown in the attached screenshot

2. For the node 'Hello There', use below script ************************** (function execute() {

var userFirstName = gs.getUser().getFirstName(); var message = ''; if (gs.nil(userFirstName)) message = 'Hi! I\'m Violet, your [virtual agent](google.com). Nice to see you again.'; else message = gs.getMessage('Hi, {0}! I\'m Violet, your [virtual agent](google.com). Nice to see you again.', userFirstName); return message; })() ************************** 3. Navigate to Conversational Interfaces >> Settings >> Virtual Agent >> Custom greetings and setup 4. For Greeting select the greeting topic created in step No.1 5. Impersonate an Agent , go to Agent Workspace and make him available 6. Go to service Portal, open virtual Agent and select Live Agent Support topic 7. As agent accept the request

Actual Behavior: Link added in the greeting topic is broken. See the attached screenshot

Expected Behavior: Link added in greeting topic shows as a link, like it shows in Virtual Agent for the end user

Workaround This problem is currently under review. You can contact " http://www.servicenow.com/support/contact-support.html " or subscribe to this Known Error article by clicking the Subscribe button at the top right of this form to be notified when more information will become available