Virtual Agent Chat Window Cannot End/Start Chat - (X) iconDescriptionUser reports they cannot end nor start new chat when Greeting Topic is engaged.Release or EnvironmentAll releaseCauseCustom Greeting script may not utilise the correct syntax and unsupported API calls. ResolutionFor example, If the requirement is start with a custom topic for greeting and have the (X) icon available at the top right-hand corner of the chat window, you may consider to use the following code for the node in the Virtual Agent Designer. vaSystem.switchTopicById(sysid) Where:- sysid is the Topic [sys_cs_topic] Sys ID value. Please Refer to the Product Documentation: "Virtual Agent scripts" for full information on the scripting functionality.https://docs.servicenow.com/csh?topicname=virtual-agent-scripts.html&version=latestAdditional InformationYou may also consider reading: KB0830737: The "X" button to close the conversation disabled on a Virtual Agent Conversationhttps://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0830737