Global search in agent workspace, the column label translation ignores special characters and upper cases - Known Error

Global search in agent workspace, the column label translation ignores special characters and upper cases Description While using global search in agent workspace the column label translation is ignoring special characters and upper cases.

Steps to Reproduce

Hop into any San Diego Instance Go to Field labels table Filter with Table - incident element - category language - anything other than english

Check the label for category : Add some Upper case letter and a special character like "für"

Now Go to Agent workspace In global search, search with any keyword ( test/email ) that will return results from incident table. In the results page, the column label ignores the special characters and upper cases added.

Workaround

This problem is currently under review and targeted to be fixed in a future release. Subscribe to this Known Error article to receive notifications when more information will be available.