The Long Response Template in the Agent chat window is experiencing a display issue where only a few lines are visible at a time. - Known Error

The Long Response Template in the Agent chat window is experiencing a display issue where only a few lines are visible at a time. Description The Long Response Template in the Agent chat window is experiencing a display issue where only a few lines are visible at a time, requiring scrolling to view the entire content.

Steps to Reproduce

1. Hop into any Utah instance and create new response template with more than four or five lines in Template body. https://docs.servicenow.com/bundle/tokyo-servicenow-platform/page/product/human-resources/task/create-modify-templated-snippet.html 2. Initiate live chat and select the response template created above as Agent

Actual Behvaior: Response template shows only two lines at a time in chat window, need to scroll to view entire content

Expected Behavior: Entire content of response template should be visible

Workaround This problem is currently under review. You can contact " http://www.servicenow.com/support/contact-support.html " or subscribe to this Known Error article by clicking the Subscribe button at the top right of this form to be notified when more information will become available