Mobile Theme is not applying as per documentation guidelines - Known Error

Mobile Theme is not applying as per documentation guidelines Description Selected themes in mobile are not applied after following documentation: https://docs.servicenow.com/bundle/utah-mobile/page/administer/tablet-mobile-ui/task/sg-configure-theme.html https://docs.servicenow.com/bundle/utah-mobile/page/administer/tablet-mobile-ui/task/assign-theme-to-mobile-app.html

Steps to Reproduce

1. Navigate to All > System Mobile > Mobile App Builder 2. Search for the application scope "Now Mobile" and select. 3. Select All mobile records from the menu 4. From the Record type field, select Mobile app theme [sys_sg_client_theme]. 5. Select New 6. Add Name as "Custom Mobile Theme" 7. Add in Palette below with values as example and save

Name: Brand Value: #005151

Name: Primary Value: #30CEBB

Name: Secondary Value: #165c53

Name: Destructive Value: #c83c36

8. Click on Home icon and Select Mobile app configs from the menu. 9. Open Now Mobile or Mobile Agent 10. Go to Client Theme Section 11. Click on Choose and add the theme created from Steps 5-7 12. Save the record. 13. Open Mobile App and observe selected theme is not applied.

Workaround Since Utah, the platform uses the [sys_ux_theme] table for theming instead of [sys_sg_client_theme]. In 1.4 release, the "Client Theme" section has been replaced with "Mobile Theme" section in MAB. Customers on MAB v20.3.1 need to upgrade the app to fix this issue.