KB Categories are not shown on KB Categories - KBv3 widget when the language is non-English even glide.knowman.enable_multi_language_search is set as true - Known Error

KB Categories are not shown on KB Categories - KBv3 widget when the language is non-English even glide.knowman.enable_multi_language_search is set as true Description Build information: Tokyo Patch6, Tokyo Patch7

Issue Description: KB Categories are not shown on KB Categories - KBv3 widget when the language is non-English even glide.knowman.enable_multi_language_search is set as true

Steps to Reproduce

1. Enable Japanese plugin 2. Set System property - glide.knowman.enable_multi_language_search=true 3. Go to https://InstanceName.service-now.com/sp?id=kb_view2 4. Observe categories are shown in English mode 5. Switch the language to Japanese 6. Refresh the browser on the screen of step3

Expected behavior: KB categories should be shown on KB Categories - KBv3 widget as glide.knowman.enable_multi_language_search is set as true

Actual behavior: KB categories are not shown. The message "利用可能なカテゴリがありません。" (No categories available) is shown

Workaround This issue is under review. If you are experiencing this problem, contact ServiceNow Customer Support