Change Model was hidden by com.snc.change_management.change_model.hide=trueDescriptionCustomers may notice that Change Model field was hidden in some of their instance. Release or EnvironmentAll ReleaseCauseThis was caused by property com.snc.change_management.change_model.hide was set to true. And this property is only loaded on upgrade. For new instances, is is not created. So this caused the difference between instances. ResolutionYou can just set property com.snc.change_management.change_model.hide to false if you want Change Model displayed.