Utah Patch 1 Hot Fix 1b: Known Errors - Known Error

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Utah Patch 1 Hot Fix 1b : Known Errors

This article presents notable known errors in Utah Patch 1 Hot Fix 1b, grouped by severity and organized by category. Not all known errors appear on this page. Click the link in the Article column to view details about each known error. To view other families and versions, see the Known Error Portal .

Note : The severity level does not indicate the order in which issues will be fixed, which is determined by a combination of variables.

To view the release notes for this release family, see Utah Release Notes .

Severity 1 The following table lists notable Severity 1 known errors in this patch.

Article Problem Category Title KB0831487 PRB1406482 Tables and Dictionary During CMDB CI Class Models, Discovery, and Service Mapping Patterns application installation or update, some tables under the TPP hierarchy are created in TPC structure KB0870330 PRB1456540 Core Platform Changing the class of a record via GlideRecord can drop values if the field belongs to a child of the initially declared table KB1221999 PRB1635585 StaticContentServer caches the existence and nonexistence of snc_node_disable.html KB1228434 PRB1637031 App Engine Studio: The user is not able to add 'Data' or 'Experience' to the App KB1287150 PRB1651590 [Platform Runtime] /now/ui/common/legacy_date_time_choices not accessible when property "com.glide.ui.virtual_host" is missing or empty KB1303750 PRB1659153 Event rule on child Domain is not visible after instance upgrade to Utah KB1323602 PRB1663472 If a sys_cache_flush record is inserted for a non-existent record, an NPE is thrown and prevents further processing of sys_cache_flush records KB1351956 PRB1669443 In Utah builds, jobs are claimed, moved and left in a queued state causing those jobs to never get processed KB0727701 PRB631444 Business Logic Processing Changing the sys_class_name of a record can result in the record being deleted if Mandatory field Data Policy prevents the insert in the target table Severity 2 The following table lists notable Severity 2 known errors in this patch.

Article Problem Category Title KB0727944 PRB1238857 Forms and Fields When saving a read-only currency field its value may be converted to default US Dollars automatically KB0713179 PRB1240595 Lists M2MList ajax call fails with a large set of m2m_selected_ids values KB0727642 PRB1250745 Persistence Slowness and potential browser lock up in reports when there is a dot-walked filter condition on a CMDB table (Table Per Partition extension model) KB0754246 PRB1316881 Authorization/Legacy ACLs VA - On Service Portal when VA widget is display and user it NOT logged in, conversation does not display KB0793453 PRB1368103 Dashboards and Home Pages [Quebec][Dependency Assessment] Individual nodes on the tree are not announced properly when they have focus KB0793289 PRB1375768 Performance Analytics Exporting to PDF does not include the data visualization patterns when they are employed on graphs KB0831493 PRB1407560 Agent Workspace Agent workspace form header: links in information are missing their context KB0869728 PRB1445128 Design System Placeholder for Now-Typeahead-Multi (and possibly other similar Design system components) have a low contrast KB0870570 PRB1455521 UI Builder All tabs are created as shared routes in Dashboard Builder KB0870578 PRB1455578 UX Runtime [Refactoring] [Internal Regression] : Settings menu toggles should be in sync on CWF and Classic Workspaces for Ribbon KB0870579 PRB1457469 Appsee - Seismic Seismic VA dashboard - 'Conversation' table not shows data after sorting by a topic KB0870585 PRB1458043 Application Navigator & Banner Frame When added to the visible UI, both the current Application and the current Update Set select lists have no accessible label KB0870590 PRB1458929 Performance Analytics [High chart upgrade 8.2.2] Heatmap and geomap visualization are broken KB0870896 PRB1459399 Agent Workspace Process Automation Designer (PAD) - Condition Builder fields are not populated in Modify Condition Widget in PAD Application KB0966593 PRB1477967 UI Builder Client Scripts do not save when using UIB in Firefox KB0966596 PRB1485591 Lists Simple - List component is not available in the Dashboard Builder KB0966598 PRB1492041 Mobile Platform Mobile Task button actions on WOT form page do not refresh the form once the Task has been accepted/rejected KB0993213 PRB1492353 Platform Licensing Inconsistencies with auto-calculation of per-user subscription allocation (System Entitlement) KB1123826 PRB1501129 Software Asset Management Professional [Accessibility] - License Usage - Focus is missing after clicking Run Reconciliation button from pop-up KB0966640 PRB1507712 Agent Workspace The calendar picker is picking invalid dates for today, yesterday, and all calendar left menu options. KB1005139 PRB1539267 PDF Generation Korean letters are getting garbled when the PDF file is generated from a report KB1005406 PRB1541411 Lists [Workspace WHC] Highlighted / selected / hover pages are indistinguishable in list pagination KB1224507 PRB1569268 Live Feed Live feed notifications become active after upgrading to San Diego KB1166040 PRB1572894 Enterprise Portal EVAM data source bypasses Query Business Rules on Project Workspace KB1274851 PRB1581528 Persistence Queries still run on the database after the client has disconnected - "Read timed out" exception KB1123004 PRB1588796 Email Slow processing of reply emails after a San Diego upgrade KB1198693 PRB1601193 Authentication [Tokyo Partner Testing] Cannot register a new user account on Login page (Polaris view) KB1182326 PRB1606990 Service Portal Fix self-closing tag issues for Service Portal widgets KB1221835 PRB1607765 Graph API "graphql_schema_admin" role missing from "write_role" field on "glide.graphql.introspection_enabled" sys_properties record. KB1324659 PRB1630113 [Backport to UP1] Domain separated instances cannot use color palette defined in global domain KB1269253 PRB1635771 Configurable Workspace - Timer field will not reset after initial save KB1278649 PRB1638284 Tokyo Patch4: Clearing text from Multi line text fields using the Save button is not working in the Workspaces (both Agent workspace & Configurable workspace) KB1273281 PRB1640075 High heap memory consumption during PDF generations with Itext5 KB1279248 PRB1640986 After upgrading to Utah, the icons in the top-right of the Next Experience Unified Navigation become un-clickable KB1290517 PRB1645189 Additional rows/records are created in the sys_ui_list table when user views a list, can cause performance issue KB1309211 PRB1647878 HTML tags show up in Agent Workspace journal input when we apply a Template value with CODE tags KB1298601 PRB1648393 When activity stream API is v1 and Sent email with recipient AND event creator resolve to the same username, user names will fail to resolve KB1289139 PRB1650790 "Invalid Integer" error when dotwalked integer choice field is on the form - deactivating Validation Script can result in bad value being saved KB1309227 PRB1658441 System Notifications are not translatable with respective i18 language KB1309212 PRB1659016 Variable summarizer in the standard ticket tab does not honour UI policies/display submitted variable incorrectly KB1307937 PRB1659580 Setting default branch causing source control to "fetch" before using the MID server - making it unable to commit to any repository KB1314498 PRB1661329 Workspace : Using the "edit" feature in list view, impact and urgency fields default to "1 - High" KB1340471 PRB1661584 Non-admin Users are not triggering notifications for following records KB1343113 PRB1663957 [Openframe]: Phone icon missing for agents with Polaris ON KB1412076 PRB1665864 AMB Processor Record Watcher Shows Encrypted Content In Edge KB1336388 PRB1666661 Incorrect score displayed in Analytics Hub for a PA benchmark indicator KB1433675 PRB1669965 HAM - Enabling CSDM Life Cycle plugin changed "State" value a number of records in the alm_hardware table to "consumed" KB1430095 PRB1672643 JDBC step : ConcurrentModificationException on a HashMap and happens in 'com.snc.process_flow.operation.jdbc.MidJdbcExecutionWrapper.validateStatement' calling 'com.service_now.mid.probe.orchestration.ChainPolicy.isInvalid'. KB1380292 PRB1672922 Having value of glide.ui.concourse.onmessage_enforce_same_origin_whitelist property separated by linebreaks causes instance to get stuck establishing session KB0598187 PRB668806 Project Portfolio Management Cannot list edit related list if the Related List Loading option 'After Form Loads' or 'On-demand' is selected