Vulnerability Response Discovered Item Source Data not updating - Support and Troubleshooting

Vulnerability Response Discovered Item Source Data not updating Issue In Qualys integration or Rapid7 integration, if the host info (Qualys) or asset (Rapid7) is updated for a given asset ID in the incoming payload, it is expected that the source_data of corresponding Discovered Item is updated to reflect this change. This allows us to reapply CI Lookup Rules to re-map that DI to a different CI. This support article explains this process: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0998706#mcetoc_1fj5hopce20 For some Discovered items the source_data is not being updated. Cause For an existing CI source OOTB source data is only updated from the Qualys Host List Import or from the Rapid7 Asset List integration import. In the instance the Discovered Item record was updated by another Qualys or Rapid7 integration besides Qualys Host List or Rapid7 Asset List. Resolution OOTB you will need to run the Qualys Host List integration or the Rapid7 Asset List integration in order to update the source data on the Discovered Item record. Alternatively you can customise the ImportHost script include to update source_data from host detection. This customisation is out of scope for technical support.