Plugin Activation on Regulated Markets-Australia (SPP-AU)Instructions Plugins' generic information is available in the below KB Plugins Visibility / Activation / Licensing Plugin FAQs The subscription table on the instance determines the plugin visibility on the instance. The subscription table will not be up to date on the SUB PROD instances by which you can find more plugins listed on a SUB PROD instance. The subscription module is not fully active on the SPP-AU infrastructure Details in this KB Services not available in ServiceNow Isolated Environments (Regulated Markets) If the plugin record is available with the "Install" option on the instance for the instance admin; this can be installed without requesting it via the Support catalogue. The install option on PROD will be visible ONLY if the instance has a subscription to that plugin. https://<instancename>.servicenowcloud.com.au/nav_to.do?uri=%2F$allappsmgmt.do This is the preferred option as customers do not want to rely on the automated change window for the plugin installation when requested from Support Portal. Please make sure this is tested on SUBPROD before PROD activation. Plugins once installed cannot be deactivated. Plugins can also be requested via the Support Portal catalogue “Request Plugin” In the SPP environment, the plugin's activation for plugins where a subscription is linked ( this plugin will not be visible on the instance for installation) can have some issues when requested from Support Catalogue as the Automation to install the plugin will not process the Workflow completely. This should work without any issues for the free plugins. For SPP customers, as the subscription module is not available; the process will be as follows for paid plugins. 1. Please work with SAM and Account representatives on the Subscription confirmation of the plugins ( Technical Support do not have access to customer contracts and sales details) 2. Request the plugin activation for a future date via the Support Portal( this is just for records as plugin activation will be done only via change management) 3.Create a support case advising the change and preferred activation date together with the correct plugin name/id ( documentation link of the plugin). This is to make sure we are enabling the correct one as plugins once activated cannot be deactivated. Please update the communication confirmation on the subscription of the plugin from ServiceNow Support contacts. 4.We will confirm with SAM and Account representatives on the Subscriptio and will enable the plugin on your instance manually. 5.We will need individual changes for different instances. 6.We will need individual changes for individual plugins as well.