Service Portal history.replaceState method fails after Utah upgrade - Support and Troubleshooting

Service Portal history.replaceState method fails after Utah upgrade Issue In the Utah release, the standard web API **history.replaceState** method does not work as expected in Service Portal. In releases prior to Utah, such as Tokyo, it worked as expected. This is expected behavior resulting from a deliberate change introduced in Utah.

Release .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Beginning with Utah release

Cause Until the Tokyo release, the Service Portal page HTML did not contain the ` ` tag. With the Utah release, to improve SEO and follow industry standards, Service Portal uses ` ` tags to make URLs more human readable. The ` ` tag uses the portal suffix in the href value.

For example:

``` " > ```

Example of prior URL:

``` /sp?id=kb_article_view&sys_id=471ee81eff6002009b20ffffffffff34 ```

New URL:

``` /sp/en/getting-around-in-windows?id=kb_article_view&sys_id=471ee81eff6002009b20ffffffffff34 ```

Resolution

To use the **history.replaceState** API, include only the URL portion that appears after the ` ` tag.

For example:

``` history.replaceState( {} , '', '?id=sc_category#tab=t1' ); ```

[SME: verify whether a specific role or permission is required to edit Service Portal scripts where this API call is used, and add the navigation path to where the change is applied]

**Important:** The ` ` tag is an industry standard. There is no default functionality to turn off the tag and it must not be removed. Removing it impacts navigation for portal pages with human-readable URLs configured and URLs with language path parameters, such as /sp/en.