'Text analytics is not enabled for this UUID' error for the OOB text analytic widget in a global dashboard when switched to a different domain - Known Error

'Text analytics is not enabled for this UUID' error for the OOB text analytic widget in a global dashboard when switched to a different domain Description 'Text analytics is not enabled for this UUID' error for the OOB text analytic widget in a global dashboard when switched to a different domain

Steps to Reproduce

*) Login to a domain separated NY instance *) Install 'Performance Analytics - Domain Support' and 'Performance Analytics - Content Pack - Knowledge Management' plugins *) Goto a dashboard in the 'global' domain *) Add a PA widget named 'Top Knowledge Search Terms' to that dashboard *) Switch to a different domain. Ex: TOP/ACME *) You can see the error 'Text analytics is not enabled for this UUID' as in the screenshot

You will get the below error in the console browser: pa-ui.bundle.js?v=3.0.0:2 GET https://emppalani.service-now.com/api/now/v1/pa/text/word_frequency/d49bdca2dbb01300b7d7f9b61d9619c8 404 (Not Found)

Workaround Description :

In a domain-separated instance, a text analytics widget added to a dashboard throws the error "Text Analytics is not enabled for this UUID". This widget shows the text cloud perfectly when seen for a global domain.

Problem :

The issue is that text analytics is not collected in the first place for different domains, even if the data collector job has a domain configuration associated with it.

Workaround :

1. When configuring a data collection job, in Run As User specify the domain user for the domain for which text analytics should be collected.

2. Do not add Domain configurations in the job.

3. Create a separate text index configuration for the domain for which text analytics should be collected.

4. Run the Data collector job.