Virtual agent window disabled after connecting to Live agentIssue After connecting to Live agent end user unable to type messages, chat input is disabled. Agents are able to send messages as expectedReleaseUtahCauseIdentified that the following OOB script include 'interactionTypeUtil' was customized, and has not been updated to include the function 'canSendMessages'. A new version can be seen in the version list. 'interactionTypeUtil'https://<instancename>.service-now.com/nav_to.do?uri=sys_script_include.do?sys_id=c3437fec87e3001009f77d3d87cb0b01ResolutionRevert the script include to the OOB version to resolve the issue