Variable summarizer in the standard ticket tab does not honour UI policies/display submitted variable incorrectly - Known Error

Variable summarizer in the standard ticket tab does not honour UI policies/display submitted variable incorrectly Description in "standard ticket tab" OOB widget, on additional details section, Variable summarizer shows all the variables which have by default with the values while submitting catalog item and Catalog Ui polices/Client scripts doesn't honour with respective catalog item

Steps to Reproduce

1. Hop to any OOB Tokyo instance. 2. Create a catalog item and variables which is similar as below https://empcgq1.service-now.com/now/nav/ui/classic/params/target/pc_hardware_cat_item.do%3Fsys_id%3D060f3afa3731300054b6a3549dbe5d3e%26sysparm_record_target%3Dsc_cat_item%26sysparm_record_row%3D1%26sysparm_record_rows%3D1%26sysparm_record_list%3Dtype%2521%253Dbundle%255Esys_class_name%2521%253Dsc_cat_item_guide%255Etype%2521%253Dpackage%255Esys_class_name%2521%253Dsc_cat_item_content%255Epublished_refISEMPTY%255EnameSTARTSWITHapple%2Bipad%2B3%255EORDERBYorder 3. Submit a request from portal 4. On the additional details tab, you would observe all the variables are visible issue is Variable summarizer in the standard ticket tab does not honour UI policies/display submitted variable incorrectly -------- STEPS TO REPRODUCE IN OOB -------- 1. Hop to empcgq1 instance 2. Naviaget to Apple ipad 3 https://empcgq1.service-now.com/sp?id=sc_cat_item&table=sc_cat_item&sys_id=060f3afa3731300054b6a3549dbe5d3e 3. Variable: Please Select OS - choose as Android 4. Select Android phone as samsung galaxy 5. submit it 6. click on request 7. On the additional details tab, you would observe all the variables are visible issue is Variable summarizer in the standard ticket tab does not honour UI policies/display submitted variable incorrectly

Expected behavior: The variables which are submitted during request, only those variables should be visible in additional details tab section of standard ticket tab widget

Actual behavior: Variable summarizer in the standard ticket tab does not honour UI policies/display submitted variable incorrectly

Workaround It is confirmed the behaviour which is working as expected as per design, Variable summarizer doesn't honour Catalog Ui polices/Client scripts, and it will show all the variables which have by default with the values while submitting catalog item and it is mostly used by fulfillers users.

if incase, additional details tab to be shown for end users, and it want to show only which ever variables are filled while submitting the request, similar to variable editor.

Need to follow below steps to achieve it:

From application navigator: Go to Standard ticket configuration select table as sc_cat_item In Tab configuration --> Go to Tab name : Additional details Type : choose as "variable editor (Read only)