Agent Workspace - The page you are looking for could not be foundIssue Account, contact records cannot be opened on CSM/FSM workspace after upgrade Change, incident records cannot be opened on Agent workspace after upgradeCausesys_ux_screen is inactive /nav_to.do?uri=sys_ux_screen.do?sys_id=eba42da3530210102c30ddeeff7b12adResolutionNote the page which is returning the error eg /now/cwf/agent/record/customer_account/{sys_id} Go to the UI Builder and the corresponding workspace, in this case, the workspace with URL path /cwf/agent Open the workspace configuration. You should be able to see a list of it's Pages and Variants. Search for the page having issue, in this case, /record from the URL Check the pages under it and make sure it is active, in this case, Record Default was inactive Click on Settings and check Active Save