How to remove "Fix Tasks" tab on a Problem record in the Service Operations WorkspaceSummaryThis article details the steps on how to remove "Fix Tasks" tab on a Problem record in the Service Operations Workspace.ReleaseAny releases that use Problem Management in SOW.InstructionsThis "Fix Tasks" tab is handled in this script include: SOWProblemRouteUtil /sys_script_include.do?sys_id=fea38b53eb723010e69783402a52281b But this script is read only due to protection policy so it can't be modified. So to 'workaround' this an extension point can be utilized. Steps: - Create a new script include, named it something like "SOWRouteUtil" - Copy the whole script in the "SOWProblemRouteUtil" script include and paste it on the new script include - In the script, replace anywhere where it says "SOWProblemRouteUtil" to "SOWRouteUtil" - In same script, comment out line 7 to 15, where it starts with "this.RESULT.relatedListRoutes.push(....." - Save the changes - Now navigate to sys_extension_instance table and create a new record - Populate it with: Point: sn_sow_record.SOWRouteUtil Class: SOWRouteUtil Order: 10 Active: true - Save the changes The "Fix Tasks" in a problem record in SOW should now be hidden accordingly.