How to remove "Fix Tasks" tab on a Problem record in the Service Operations WorkspaceSummary<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: block; max-width: ; width: auto; height: auto; } } This article details the steps on how to remove "Fix Tasks" tab on a Problem record in the Service Operations Workspace. Release<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: block; max-width: ; width: auto; height: auto; } } Any releases that use Problem Management in SOW. Instructions<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: block; max-width: ; width: auto; height: auto; } } This "Fix Tasks" tab is handled in this script include: SOWProblemRouteUtil /sys_script_include.do?sys_id=fea38b53eb723010e69783402a52281b But this script is read only due to protection policy so it can't be modified. So to 'workaround' this an extension point can be utilized. Steps: - Create a new script include, named it something like "SOWRouteUtil" - Copy the whole script in the "SOWProblemRouteUtil" script include and paste it on the new script include - In the script, replace anywhere where it says "SOWProblemRouteUtil" to "SOWRouteUtil" - In same script, comment out line 7 to 15, where it starts with "this.RESULT.relatedListRoutes.push(....." - In same script, in method getRelatedListConfig comment result Comment out line 70-75 (new addition in the Yokohama) "result = [{ "label": gs.getMessage("Fix Tasks"), "id": "sow_problem_fix_task", "exclusionList": null, "inclusionList": fixTasks }]; - Add result = []; in next line. — see image - Save the changes - Now navigate to sys_extension_instance table and create a new record - Populate it with: Point: sn_sow_record.SOWRouteUtilClass: SOWRouteUtil Order: 10 Active: true - Save the changes — Perform cache.do The "Fix Tasks" in a problem record in SOW should now be hidden accordingly.