San Diego Patch 10 Hot Fix 1a: Known Errors - Known Error

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San Diego Patch 10 Hot Fix 1a : Known Errors

This article presents notable known errors in San Diego Patch 10 Hot Fix 1a, grouped by severity and organized by category. Not all known errors appear on this page. Click the link in the Article column to view details about each known error. To view other families and versions, see the Known Error Portal .

Note : The severity level does not indicate the order in which issues will be fixed, which is determined by a combination of variables.

To view the release notes for this release family, see San Release Notes .

Severity 1 The following table lists notable Severity 1 known errors in this patch.

Article Problem Category Title KB0831487 PRB1406482 Tables and Dictionary During CMDB CI Class Models, Discovery, and Service Mapping Patterns application installation or update, some tables under the TPP hierarchy are created in TPC structure KB0832720 PRB1411262 Persistence Improper ORDER BY from GlideMultipleDelete for getting a chunk of sys_ids causes a slow query KB0870803 PRB1411441 Persistence Fields with type 'Domain ID' in the sys_dictionary_override cause infinite recursion when the TableDescriptor cache is reloaded KB0861651 PRB1434839 Microsoft SMS/SCCM Integration SCCM 2016/2012 v2/2007 populates cmdb_ci_pc_hardware instead of cmdb_ci_computer, which differs from Discovery KB0870330 PRB1456540 Core Platform Changing the class of a record via GlideRecord can drop values if the field belongs to a child of the initially declared table KB0954755 PRB1477728 Email When an email table is sharded and an email record is updated by SMTPsenderjob, the update business rules on the sys_email table are not triggered in Quebec KB0965271 PRB1505867 PDF Generation The font cache is occupying memory in the heap, which causes memory contention KB0996495 PRB1512640 Language and Translations Customised sys_ui_messages are overwritten after upgrade KB0996745 PRB1523413 PDF Generation HTML2PDF API generated PDF documents and Security Incident PIR reports are removed by scheduled job "Clean up converted documents genereated by PDF Generation Utilities plugin" KB1124245 PRB1541236 Predictive Intelligence Workbench [Platform Runtime] Frequent property changes to piwb.instance_eligible_auto_train results in cache flushing KB1208278 PRB1547401 Persistence Gateway database pool can't be instantiated at node startup KB1182003 PRB1611377 Configuration Management Database (CMDB) CMDB Baseline creation job causing app node out of memory when a CI has a huge number of records referencing it KB1224143 PRB1630363 [Instance Upgrade] Huge Standby DBI Replication Lags being caused by multiple IndexCreator Jobs KB1228434 PRB1637031 App Engine Studio: The user is not able to add 'Data' or 'Experience' to the App KB1287150 PRB1651590 [Platform Runtime] /now/ui/common/legacy_date_time_choices not accessible when property "com.glide.ui.virtual_host" is missing or empty KB0727701 PRB631444 Business Logic Processing Changing the sys_class_name of a record can result in the record being deleted if Mandatory field Data Policy prevents the insert in the target table Severity 2 The following table lists notable Severity 2 known errors in this patch.

Article Problem Category Title KB0727944 PRB1238857 Forms and Fields When saving a read-only currency field its value may be converted to default US Dollars automatically KB0727642 PRB1250745 Persistence Slowness and potential browser lock up in reports when there is a dot-walked filter condition on a CMDB table (Table Per Partition extension model) KB0686716 PRB1268370 Platform Security Downloaded attachment redirects to page "Requested attachment does not exist" after impersonating to a user for the attachment which has encryption context KB0958489 PRB1281005 Agent Workspace Attachment - Attachments are not copy into Incident from Interaction KB0754246 PRB1316881 Authorization/Legacy ACLs VA - On Service Portal when VA widget is display and user it NOT logged in, conversation does not display KB0793453 PRB1368103 Dashboards and Home Pages [Quebec][Dependency Assessment] Individual nodes on the tree are not announced properly when they have focus KB0793289 PRB1375768 Performance Analytics Exporting to PDF does not include the data visualization patterns when they are employed on graphs KB0866577 PRB1378161 Discovery Network Switch Pattern fails at various stages at SNMP provider on subsequent queries KB0863511 PRB1380621 IntegrationHub Glide records can not be dot-walked on the MID server KB0831493 PRB1407560 Agent Workspace Agent workspace form header: links in information are missing their context KB0860513 PRB1413910 Record Watcher Excessive cache synchronisations when keys are deleted from rw_cache, resulting in performance impact KB0858378 PRB1428872 Email When email headers contain an invalid 'from' address the email moves to state ignored and in the Junk Mailbox KB1123568 PRB1433290 Lists [CSM Agent Workspace] -Ui Builder-customer_information- Loss of focus after activating Group/ungroup short description KB0862870 PRB1439805 Software Asset Management Professional SAMS - Publisher list is not available on the Run Recon page if any of the manufacturer core_company records has double quotation marks (") in its name KB0869728 PRB1445128 Design System Placeholder for Now-Typeahead-Multi (and possibly other similar Design system components) have a low contrast KB0870570 PRB1455521 UI Builder All tabs are created as shared routes in Dashboard Builder KB0870578 PRB1455578 UX Runtime [Refactoring] [Internal Regression] : Settings menu toggles should be in sync on CWF and Classic Workspaces for Ribbon KB0870579 PRB1457469 Appsee - Seismic Seismic VA dashboard - 'Conversation' table not shows data after sorting by a topic KB0870585 PRB1458043 Application Navigator & Banner Frame When added to the visible UI, both the current Application and the current Update Set select lists have no accessible label KB0870590 PRB1458929 Performance Analytics [High chart upgrade 8.2.2] Heatmap and geomap visualization are broken KB0870896 PRB1459399 Agent Workspace Process Automation Designer (PAD) - Condition Builder fields are not populated in Modify Condition Widget in PAD Application KB0966593 PRB1477967 UI Builder Client Scripts do not save when using UIB in Firefox KB1064739 PRB1483528 Scheduled Job Processing Job scheduler is clogged by interactive jobs because of leaked child jobs KB0966596 PRB1485591 Lists Simple - List component is not available in the Dashboard Builder KB0959468 PRB1489024 MID Server In Quebec : MID Server upgrade stops if PowerShell tests in Pre-upgrade check failed, PowerConsole remains busy, and closing the PowerShell session fails KB0961414 PRB1490701 VA-Designer The default custom chat experience in Virtual Agent is set to inactive after upgrading KB0966598 PRB1492041 Mobile Platform Mobile Task button actions on WOT form page do not refresh the form once the Task has been accepted/rejected KB0993213 PRB1492353 Platform Licensing Inconsistencies with auto-calculation of per-user subscription allocation (System Entitlement) KB0967144 PRB1498931 Human Resources Service Management The transferred case number is empty if the glide.itil.assign.number.on.insert system property is set to true KB1123569 PRB1499148 Search UX Missing Submit button in Application Navigator / Global Search forms KB1199410 PRB1499635 Persistence Reference lookups in CMDB cause slow queries due to the 'WHERE' conditions on the synchronized column in cmdb$par1 in Quebec KB1123826 PRB1501129 Software Asset Management Professional [Accessibility] - License Usage - Focus is missing after clicking Run Reconciliation button from pop-up KB1115769 PRB1502929 Platform Level Encryption The Application Insights application no longer appears in the 'All Apps' page KB0966640 PRB1507712 Agent Workspace The calendar picker is picking invalid dates for today, yesterday, and all calendar left menu options. KB1112572 PRB1509630 Service Catalog Business stakeholder is not able to add additional comments on requested items KB1338757 PRB1519942 Configuration Management Database (CMDB) Table cleaner queries on CMDB tables are not indexed KB1123567 PRB1538667 Software Asset Management Professional CQE WCAG issue: SW License Usage page is unusable at 200% zoom KB0999533 PRB1538748 Core Platform [Upgrade to Rome] The error message, 'Unable to find UI Action with name XXXX on table YYYY', displays when the domain separation plugin is activated KB1005139 PRB1539267 PDF Generation Korean letters are getting garbled when the PDF file is generated from a report KB1004982 PRB1539964 Guided Tours The guided tours 'Welcome to the Vendor Portal!' dialog isn't visible after resizing the page to 400% zoom KB1159442 PRB1541250 Event Management ServiceNow Event Management service (the health monitoring service) CIs are created multiple times KB1005406 PRB1541411 Lists [Workspace WHC] Highlighted / selected / hover pages are indistinguishable in list pagination KB1005420 PRB1541699 Application Navigator & Banner Frame SSO logging in a mobile device when Polaris is enabled does not redirect user to $m.do#/home KB1113302 PRB1543878 Forms and Fields The card titles of 'My Tagged Documents' can't be accessed using the tab key on the keyboard KB1005426 PRB1544383 UX Framework [regression within release] CSM/FSM configurable workspace Intermittently loads empty KB1116248 PRB1547109 Employee Center Failing widget: 'HRM Task List' (40e783993bdb13004d3b695593efc488) on Acceptance Todos KB1116267 PRB1552904 Change Management 'AssociateCIToTask' can cause high memory usage in the database KB1032498 PRB1555098 Software Asset Management Professional LUA: Limitation on the number of devices counted, ignoring devices with an empty 'last discovered' date, the job/script should be protected, and incorrect classification of custom PC extended tables KB1080252 PRB1555503 Next Experience Unified Navigation Associating an empty core style record to the Next Experience theme displays a white screen KB1323234 PRB1557498 Tables and Dictionary There is no type checking in function field definitions which causes a flood of SQL warnings KB1124126 PRB1571229 Service Catalog HAM Hardware Asset Refresh - Multi Model - Add Row frame name is insufficient as static text KB1124157 PRB1571242 Asset Management HAM: Overview Tabs - Important action counts lacks context KB1166040 PRB1572894 Enterprise Portal EVAM data source bypasses Query Business Rules on Project Workspace KB1123503 PRB1573218 Service Mapping Inefficient GlideRecord query for 'sm_ci_field_data' from 'CiFieldDataDaoImpl' (function "_size") through 'CiChangeFlapperHandler' results in a warning as 'Table handling an extremely large result set' KB1204179 PRB1576905 Platform Security KMF signature records loaded for unchanged files during upgrade resulting in increased upgrade time KB1274851 PRB1581528 Persistence Queries still run on the database after the client has disconnected - "Read timed out" exception KB1204182 PRB1585578 Lists The related list filter's right-click context menu displays grayed out menu items for related lists defined by the sys_relationship, and there's no way to override KB1124263 PRB1589646 UX Framework Now Experience UI properties are not resolved for viewport sub-pages KB1163104 PRB1596329 Flow Designer Platform audits the deletion of 'sys_flow_context' and 'sys_flow_runtime_value' OOTB causing excessive 'sys_audit' record creations KB1157817 PRB1597897 Discovery Azure tag changes still insert a new cmdb_key_value with the same key, rather than updating the existing cmdb_key_value KB1182326 PRB1606990 Service Portal Fix self-closing tag issues for Service Portal widgets KB1176827 PRB1608883 Software Asset Management Professional Reconciliation fails with an error when an incorrect license metric is used KB1194889 PRB1614390 Knowledge Management [Cherry Picked Utah R2] SFSTRY0050850: The CSS in a KB's article body isn't working KB1226945 PRB1623594 With Next Experience enabled, list editing in a grouped list displays the incorrect cell editor KB1324659 PRB1630113 [Backport to UP1] Domain separated instances cannot use color palette defined in global domain KB1227421 PRB1636113 Seismic applications (Workspace / Next Experience) will fail to load if sys_attachment Before Query BR alters the query and includes a column not present in OOTB sys_attachment KB1226239 PRB1637689 [glide.activity.api_version v1] When the sys_activity_document_table record is present for tables with their own AS rule, the updates don't show up in Workspace Activity Stream KB1278649 PRB1638284 Tokyo Patch4: Clearing text from Multi line text fields using the Save button is not working in the Workspaces (both Agent workspace & Configurable workspace) KB1273281 PRB1640075 High heap memory consumption during PDF generations with Itext5 KB1309211 PRB1647878 HTML tags show up in Agent Workspace journal input when we apply a Template value with CODE tags KB1289139 PRB1650790 "Invalid Integer" error when dotwalked integer choice field is on the form - deactivating Validation Script can result in bad value being saved KB1296453 PRB1656358 Field "Attributes" do not work for the reference fields when selected in the "Template" form KB0714516 PRB656035 Transaction and Session Management For SSO customers, after session timeout and re-authentication, previous form behavior is inconsistent. Entered information will be lost. KB0598210 PRB658875 Authentication SubjectConfirmationData mismatch - SAMLRequests generated within seconds of each other KB0598187 PRB668806 Project Portfolio Management Cannot list edit related list if the Related List Loading option 'After Form Loads' or 'On-demand' is selected