OOB Docusign webhook rest API is not updating Recipients table - Support and Troubleshooting

OOB Docusign webhook rest API is not updating Recipients table Description The data on the Recipients table is not getting updated - Following fields are not getting updated

1. ID 2. Signing Order 3. Status

Envelope API | /api/sn_docusign_spoke/docusign_webhook?api=api

However, the lines will be executed only if the recipients with id, signing order exists in the table 'sn_docusign_spoke_recipients'.

var recipient_index = getRecipientIndex(recipient.getValue("email"),recipient.getValue("signing_order"), xmlDoc );

SEVERE *** ERROR *** sn_docusign_spoke: Recipient not found

Release or Environment DocuSign Spoke 2.4.1

DocuSign Spoke 2.4.2

Cause Cannot read property "signers" from undefined" when docusign calls our OOB WebHook URL

Resolution Workaround :

Change below line of code which was impacting the integration: var recipient_index = getRecipientIndex(recipient.getValue("email"),recipient.getValue("signing_order"), xmlDoc ); >> Not Working var recipient_index = getRecipientIndex(recipient.email, xmlDoc); >> Working

Permanent Fix: Install/Upgrade to latest version of DocuSign 2.5.0 or later.