Missing Logo from Virtual Agent Analytics DashboardIssue In the scenario when Logo for Virtual Agent Analytics Dashboard is broken/missing. ReleaseAllCauseReference to the Logo is stored in the following macroponent record below in the composition field: VA Analytics App Shell UIhttps://<instance-name>.service-now.com/nav_to.do?uri=sys_ux_macroponent.do?sys_id=60da7d9924a71010f8770eb1a491b737 "logoSource: /ccbd67c4408f4110f8775ad9518199da.iix However, the OOB image file appears to have been removed from the sys_attachment table. Sys Attachment that references the sys_id was missing on the sys_attachment table, so could have been deleted at some point:https://<instance-name>.service-now.com/sys_attachment_list.do?sysparm_query=sys_idLIKEccbd67c4408f4110f8775ad9518199da&sysparm_view= ResolutionTo resolve the issue, if the image file is still available on another sub-prod instance on the sys_attachment, export the record and import it into the instance where it is missing. If the image file is not available on the sys_attachment table on any available instance, ServiceNow support will be able to assist with providing the record needed from an OOB instance.Related LinksNote: The sys_attachment file is not an audited table OOB by default, so if this is the cause, support won't be able to determine when exactly it was removed or how it was deleted.