Tokyo Patch 7a: Known Errorsdiv.margin { padding: 10px 40px 40px 30px; }.title {color: #1F8476;font-weight: normal;font-size: 28px;margin-bottom: 56px;}h1{color: #1F8476;font-weight: normal;font-size: 21px;margin: 40px 0 -5px 0;}hr {border-top-width: 1px;border-top-style: solid;border-top-color: #cccccc;}a{color:#1F8476;}a:hover {color:#1F8476;text-decoration:underline;}.scroll {border: 0;border-collapse: collapse;color:#161B1Cmargin-bottom: 50px;}.scroll tr {display: flex;}.scroll thead tr:after {content: '';overflow-y: scroll;visibility: hidden;height: 0;}.scroll tbody {display: block;width: 100%;overflow-y: auto;max-height: 200px;}.scroll tbody tr { vertical-align: top; }.scroll tbody a { color: #1F8476; }.scroll th {flex: 1 auto;display: block;border: 1px solid #aaa;background-color: #E6E9EB;vertical-align: middle;color: #161B1C;font-weight: bold;padding: 1px 3px;}.scroll td {padding: 3px;flex: 1 auto;border: 1px solid #aaa;width: 1px;word-wrap: break-word;}.scroll .col1 { width: 90px; max-width: 90px; }.scroll .col2 { width: 90px; max-width: 90px; }.scroll .col3 { width: 100px; max-width: 250px; }.scroll .col4 { width: 500px; }Tokyo Patch 7a : Known ErrorsThis article presents notable known errors in Tokyo Patch 7a, grouped by severity and organized by category. Not all known errors appear on this page. Click the link in the Article column to view details about each known error. To view other families and versions, see the Known Error Portal.Note: The severity level does not indicate the order in which issues will be fixed, which is determined by a combination of variables.To view the release notes for this release family, see Tokyo Release Notes.Severity 1The following table lists notable Severity 1 known errors in this patch.ArticleProblemCategoryTitleKB0831487PRB1406482Tables and DictionaryDuring CMDB CI Class Models, Discovery, and Service Mapping Patterns application installation or update, some tables under the TPP hierarchy are created in TPC structureKB0870330PRB1456540Core PlatformChanging the class of a record via GlideRecord can drop values if the field belongs to a child of the initially declared tableKB0965271PRB1505867PDF GenerationThe font cache is occupying memory in the heap, which causes memory contentionKB1208278PRB1547401PersistenceGateway database pool can't be instantiated at node startupKB1113577PRB1564659Core PlatformNode fails to start after an upgradeKB1116926PRB1566440Service Catalog: Service Portal WidgetsA slow query from the widget 'SC Category Page' (sc-category) getPopularItems() can cause outagesKB1224143PRB1630363 [Instance Upgrade] Huge Standby DBI Replication Lags being caused by multiple IndexCreator Jobs KB0727701PRB631444Business Logic ProcessingChanging the sys_class_name of a record can result in the record being deleted if Mandatory field Data Policy prevents the insert in the target tableSeverity 2The following table lists notable Severity 2 known errors in this patch.ArticleProblemCategoryTitleKB0727944PRB1238857Forms and FieldsWhen saving a read-only currency field its value may be converted to default US Dollars automaticallyKB0727642PRB1250745PersistenceSlowness and potential browser lock up in reports when there is a dot-walked filter condition on a CMDB table (Table Per Partition extension model)KB0958489PRB1281005Agent WorkspaceAttachment - Attachments are not copy into Incident from InteractionKB0754246PRB1316881Authorization/Legacy ACLsVA - On Service Portal when VA widget is display and user it NOT logged in, conversation does not displayKB0793453PRB1368103Dashboards and Home Pages[Quebec][Dependency Assessment] Individual nodes on the tree are not announced properly when they have focusKB0793289PRB1375768Performance AnalyticsExporting to PDF does not include the data visualization patterns when they are employed on graphsKB0957827PRB1387024OrchestrationThe flow designer PowerShell step fails when the credentials used a password that contains special characters such as parenthesis )( or ampersand &KB0831493PRB1407560Agent WorkspaceAgent workspace form header: links in information are missing their contextKB0860513PRB1413910Record WatcherExcessive cache synchronisations when keys are deleted from rw_cache, resulting in performance impactKB1001096PRB1416403Software Asset Management ProfessionalAdding an Upgrade under the Downgrade rights for Software Models which are part of a Suite causes an infinite loop during ReconciliationKB0863438PRB1425247Forms and FieldsUpdating the image field by uploading a new image navigates to errorKB1123568PRB1433290Lists [CSM Agent Workspace] -Ui Builder-customer_information- Loss of focus after activating Group/ungroup short descriptionKB0863087PRB1441582PersistenceThe RR exclusion list causes replication breakage on RRsKB0869728PRB1445128Design SystemPlaceholder for Now-Typeahead-Multi (and possibly other similar Design system components) have a low contrastKB0870570PRB1455521UI BuilderAll tabs are created as shared routes in Dashboard BuilderKB0870578PRB1455578UX Runtime[Refactoring] [Internal Regression] : Settings menu toggles should be in sync on CWF and Classic Workspaces for RibbonKB0870579PRB1457469Appsee - SeismicSeismic VA dashboard - 'Conversation' table not shows data after sorting by a topicKB0870585PRB1458043Application Navigator & Banner FrameWhen added to the visible UI, both the current Application and the current Update Set select lists have no accessible labelKB0870590PRB1458929Performance Analytics[High chart upgrade 8.2.2] Heatmap and geomap visualization are broken KB0870896PRB1459399Agent WorkspaceProcess Automation Designer (PAD) - Condition Builder fields are not populated in Modify Condition Widget in PAD Application KB1285123PRB1477685Mobile PlatformMobile clients are showing 'Restricted by Access Control' incorrectly in list screen after master item condition is addedKB0966593PRB1477967UI BuilderClient Scripts do not save when using UIB in FirefoxKB0966596PRB1485591ListsSimple - List component is not available in the Dashboard BuilderKB0959468PRB1489024MID ServerIn Quebec : MID Server upgrade stops if PowerShell tests in Pre-upgrade check failed, PowerConsole remains busy, and closing the PowerShell session failsKB0965731PRB1491205Agent WorkspaceQuebec Issue: The workspace form header UI actions cover the titleKB0966598PRB1492041Mobile PlatformMobile Task button actions on WOT form page do not refresh the form once the Task has been accepted/rejectedKB1123569PRB1499148Search UXMissing Submit button in Application Navigator / Global Search formsKB1199410PRB1499635PersistenceReference lookups in CMDB cause slow queries due to the 'WHERE' conditions on the synchronized column in cmdb$par1 in QuebecKB1123826PRB1501129Software Asset Management Professional[Accessibility] - License Usage - Focus is missing after clicking Run Reconciliation button from pop-upKB0966640PRB1507712Agent WorkspaceThe calendar picker is picking invalid dates for today, yesterday, and all calendar left menu options.KB1338757PRB1519942Configuration Management Database (CMDB)Table cleaner queries on CMDB tables are not indexedKB0995569PRB1521761MID ServerECC Sender can fail to insert inputs into the ECC queue, which blocks all inputs, and leaves the MID Server effectively in Down stateKB0996196PRB1522734Document ViewerHTML to PDF conversion with double byte language characters impacts the node font cacheKB0999273PRB1538125MID ServerMID server fails to check that the temporary upgrade process runs properly before shutting itself down, causing MID server to go downKB1123567PRB1538667Software Asset Management ProfessionalCQE WCAG issue: SW License Usage page is unusable at 200% zoomKB1005139PRB1539267PDF GenerationKorean letters are getting garbled when the PDF file is generated from a reportKB1159442PRB1541250Event ManagementServiceNow Event Management service (the health monitoring service) CIs are created multiple timesKB1005406PRB1541411Lists[Workspace WHC] Highlighted / selected / hover pages are indistinguishable in list paginationKB1224507PRB1569268Live FeedLive feed notifications become active after upgrading to San DiegoKB1204205PRB1570277Document ViewerFontCache causes high heap memory pressure on user instancesKB1124126PRB1571229Service CatalogHAM Hardware Asset Refresh - Multi Model - Add Row frame name is insufficient as static textKB1124314PRB1571235Performance AnalyticsHAM: Category Selector - List tables lack descriptive labelingKB1166040PRB1572894Enterprise PortalEVAM data source bypasses Query Business Rules on Project WorkspaceKB1204179PRB1576905Platform SecurityKMF signature records loaded for unchanged files during upgrade resulting in increased upgrade timeKB1274851PRB1581528PersistenceQueries still run on the database after the client has disconnected - "Read timed out" exceptionKB1124054PRB1589957NLU Workbench[NLU-Procurement Service Management Model ] Model training fails when a model has a reference to one static vocabulary source, such as purchasingTaskKB1163104PRB1596329Flow DesignerPlatform audits the deletion of 'sys_flow_context' and 'sys_flow_runtime_value' OOTB causing excessive 'sys_audit' record creationsKB1212248PRB1601946Software Asset Management ProfessionalLicense calculators for the Per device and Per User license metrics don't account for entitlements with unlimited rightsKB1286948PRB1608538Configuration Management Database (CMDB)[CMDB Health Dashboard] Service Dashboard doesn't scale with millions of sys_idsKB1220794PRB1614184Human Resources Service Management[AI Search] - HR case child table records are not being indexed. KB1324659PRB1630113 [Backport to UP1] Domain separated instances cannot use color palette defined in global domain KB1226146PRB1631245 Columns are being re-glommed upon upgrade, causing excessive upgrade timesKB1269253PRB1635771 Configurable Workspace - Timer field will not reset after initial saveKB1226239PRB1637689 [glide.activity.api_version v1] When the sys_activity_document_table record is present for tables with their own AS rule, the updates don't show up in Workspace Activity StreamKB1278649PRB1638284 Tokyo Patch4: Clearing text from Multi line text fields using the Save button is not working in the Workspaces (both Agent workspace & Configurable workspace)KB1273281PRB1640075 High heap memory consumption during PDF generations with Itext5KB1272049PRB1641808 Domain value changes when there is a conflict in the Planned start and end date in the change request. KB1272717PRB1642966 Incorrect Discovery classification due to SNMP OID "1.3.6.1.4.1.9.1.2244" Firewall device getting classified as Switch KB1290517PRB1645189 Additional rows/records are created in the sys_ui_list table when user views a list, can cause performance issueKB1309211PRB1647878 HTML tags show up in Agent Workspace journal input when we apply a Template value with CODE tagsKB1292152PRB1648000 [RPS] Anti virus scan prevents syncing of attachments using Remote Process SyncKB1298601PRB1648393 When activity stream API is v1 and Sent email with recipient AND event creator resolve to the same username, user names will fail to resolveKB1289139PRB1650790 "Invalid Integer" error when dotwalked integer choice field is on the form - deactivating Validation Script can result in bad value being savedKB1293094PRB1653800 Pattern log and pattern merge view can't be shown due to com.snc.pattern.designer plugin not loaded properly for some Tokyo Patch 7 instancesKB1300681PRB1656839 OOB app upgrade to fail and due to which the plugin manager is not able to initialize the plugin KB1309227PRB1658441 System Notifications are not translatable with respective i18 languageKB1303406PRB1658670 Certificate Inventory Discovery Fails due to KMF Crypto Caller PolicyKB1307937PRB1659580 Setting default branch causing source control to "fetch" before using the MID server - making it unable to commit to any repositoryKB1343188PRB1664140 service catalog topic blocks in virtual agent is truncating html fieldsKB0714516PRB656035Transaction and Session ManagementFor SSO customers, after session timeout and re-authentication, previous form behavior is inconsistent. Entered information will be lost.KB0598210PRB658875AuthenticationSubjectConfirmationData mismatch - SAMLRequests generated within seconds of each otherKB0598187PRB668806Project Portfolio ManagementCannot list edit related list if the Related List Loading option 'After Form Loads' or 'On-demand' is selected