Inbound email action not running even when conditions applyIssue Specific Inbound action(s) never seems to run. Even when the script field has a simple log statement, it doesn't run the action when processing an email You can see other action(s) or flow(s) triggered Issue is not related to HR cases and does not depend on the system property sn_hr_core.hr_email as per KB0749868 There are no inbound actions with stop processing flag enabled and mentioned in the sys_email logs. Only one flow is executed during email processing but not inbound actions nor other flows afterwards.ReleaseAllCauseInbound email processing is not being executed after the flow processed the corresponding message even if the record fields were not updated by flow internal logic. As the documentation states, inbound email flows take priority over inbound email actions. When flows are created with inbound email triggers, emails are first processed by the inbound email flow triggers before they are processed by inbound email actions.ResolutionTwo possible alternatives. Either any of they should work according to the customer's requirements: 1) Disable the flow that appears as executed in the sys_email records logs or modify its logic to update the records intended in the inbound email action. 2) Create the system property glide.hub.flow.inbound_email_trigger.show_advanced mentioned in the Allow multiple triggers to process an inbound email documentation page in order to allow multiple triggers to process the specific inbound email. Once the system property is created and set it true, the flow trigger area will start showing the stop processing flag and the order field. Related LinksFor more information about email flows, please refer to our documentation page Create inbound email flow