Scheduled data imports not using/honoring connection and credential aliases for Jamf sites - Support and Troubleshooting

Scheduled data imports not using/honoring connection and credential aliases for Jamf sites Issue For Service Graph Connector for Jamf, the Credential and Connection "Jamf_CMDB_Connection" has a single connection to Jamf, we need to connect to individual sites within Jamf for our scheduled data imports. We are doing that with Child Aliases, and that has been working in our Prod environment (Rome, and v2.4 of the Jamf connector), but that is not working in our Dev environment which has been upgraded to Tokyo and v2.10 of the Jamf connector.

No matter if we define "Use Connection" for the data import, or define a prescript and provide the alias' sysid, the connection never tries any child alias.

Cause Most Probable Cause: Manually creating the child connections is not recommended.

Logs is showing the following error message:

2023-03-09 11:18:50 (807) worker.2 worker.2 txid=6a0cfcac1ba1 SEVERE *** ERROR *** sn_jamf_integrate (JAMFDataSourceUtil): Custom Error: undefined 2023-03-09 11:18:50 (803) worker.2 worker.2 txid=6a0cfcac1ba1 SEVERE *** ERROR *** sn_jamf_integrate (JAMFDataSourceUtil): Actual Error: Unable to load connection with alias ID: c0d869400fd55010d041436eef767e7e Open Connection Alias

Or

2023-03-09 11:18:50 (847) worker.2 worker.2 txid=6a0cfcac1ba1 SEVERE *** ERROR *** Error executing script : org.mozilla.javascript.JavaScriptException: undefined (sys_script_include.3fa7da3673b210104ae4b41afaf6a727.script; line 93) 2023-03-09 11:18:50 (808) worker.2 worker.2 txid=6a0cfcac1ba1 SEVERE *** ERROR *** JavaScript evaluation error on: (function loadData(import_set_table) { var connectionAlias = new GlideRecord("sys_alias"); connectionAlias.get("c0d869400fd55010d041436eef767e7e"); new JAMFDataSourceUtil().loadComputerData(import_set_table, connectionAlias); Show all 70 lines 2023-03-09 11:18:50 (807) worker.2 worker.2 txid=6a0cfcac1ba1 SEVERE *** ERROR *** Root cause of JavaScriptException: org.mozilla.javascript.Undefined

OR

Error executing script : org.mozilla.javascript.JavaScriptException: Error: Unable to make a connection to JAMF API call. Please check your credential configuration. Check system log for more details. HTTP return status code was -1 (sys_script_include.3fa7da3673b210104ae4b41afaf6a727.script; line 93)

Resolution Follow the "Add Multi Instances" option that is included in the guided setup. Doing this will auto generate child connection, Data source and scheduled import with correct connection information. Reference : step 4 and 5 in following document Configure Service Graph connector for Jamf

Under the Add Another Connection section, click Configure and do the following:

Note: Change the scope to Service Graph Connector for Jamf, otherwise you will be unable to load the additional connections. In Flow Designer, select Add Connection. On the form, fill in the fields. Connection form Field Description Connection Name Display name for the connection. Connection URL Connection URL for the new connection. User name User name credential for the new connection. Password Password credential for the new connection. Click Create Connection. Navigate back to the guided setup and click Mark as Complete.