Remove previous chat history in virtual agent VA is configured with live agent TopicIssue If a VA is configured with a Live Agent queue, the workaround from below KB wouldn't solve the issue: KB: Live agent queue : https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1117346 KB: Remove history from client script in widget : https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0995499 Documentation: https://docs.servicenow.com/en-US/bundle/utah-platform-user-interface/page/build/service-portal/task/configure-va-in-sp.htmlResolution- check the Agent Chat configured for the Portal in sp_agent_chat_config table and locate for the portal in question.- When using this method, the VA that loads is in IFrame.- It also has a Server Script that uses as a config.- Modifying the script with below config has resolved the issue: (function($sp) { return { live_agent_queue: '1eb0f3631b35e91847e1eca6bd4bcbbe', skip_load_history: true }; })($sp); - add the extra param : skip_load_history: true , to resolve the issue.Related LinksAdditional KBs to refer: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0861134 https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0852928